Leaders Lettings reviews

★★★★★ 1/5

Google

This is my first ever 1-star review to any company, which says everything about how bad this experience has been. The property was advertised with a “memory foam mattress” , and the photos showed a clean, well-prepared room. In reality, what I received is completely different. The mattress is in such poor condition that it honestly feels like something no one should ever be expected to sleep on. It looks heavily worn, unhygienic, and nothing like a proper memory foam mattress. It is not reasonably usable. The only advice I have received from the agency so far is that the mattress is “in fair condition” and that I should just use a topper. I will let others decide based on the video evidence, but in my view, this is not acceptable and does not match what was advertised. I have also been told that they have contacted the landlord and are waiting for a response, but there has been no update. This only makes the situation worse tenants should not be left in this position because of delays or lack of response from a landlord. There should be accountability and proper handling of issues like this Despite raising this immediately, I have now been stuck paying for a hotel for 4 days with no proper resolution, no urgency, and no clear timeline. What is even more frustrating is the complete change in responsiveness. Before signing the contract, calls were picked up immediately and everything was handled quickly. Now, it feels like there is zero urgency or accountability. As someone managing two jobs while studying full-time, this situation has added unnecessary stress and disruption. Instead of resolving the issue, I have been reminded about my tenancy contract and rent liability, which makes it feel like the focus is more on money than actually fixing the problem. I relied on the listing and trusted the company, especially as I could not view the property in person. This has turned into a complete breakdown of trust. Extremely frustrating and very disappointing from a company with such a reputation. This will be my last tenancy with Leaders.

Irfan · 9 April 2026

★★★★★ 5/5

Google

Thank you so much to the whole team at leaders, and a shout out to Toby who was amazing and there to help us anytime we needed. Truly so impressed, would recommend wholeheartedly.

Emily · 18 December 2025

★★★★★ 5/5

Google

Leaders have managed my properties in Jaywick Sands for quite a few years now. The Senior Property Manager Tobias Wynne-Golledge, who is the current manager in Colchester, and personally manages my properties for me, is always very professional, friendly and completely focused on providing fantastic customer care. I always know I can rely on him to sort out any problems. He explains things very well and is level-headed. I would go so far as to say, that he is one of the best managers I have dealt with over the years! Thank you Toby!

Nicole · 28 February 2024

★★★★★ 5/5

Google

I recently used Leaders to manage the tenancy on my flat and I was very pleased with the experience. My Property Manager was Tobias Wynne-Golledge and he was incredibly helpful throughout the process. He is very knowledgeable and so was …

Ben · 16 June 2025

★★★★★ 5/5

Google

Isabella was an absolute pleasure to deal with. She’s friendly, approachable, and really knows her stuff. Nothing was ever too much trouble, and she always went the extra mile to help. She made what can be a stressful process feel effortless. Such a credit to the team!

Millie · 16 February 2026

★★★★★ 5/5

Google

I have used Leaders over many years - both to find tenants for my property and to prepare annual tenancy agreements. More recently I have gone into my local Leaders branch and spoken to Chris for some advice about the requirements of the Renters Rights Act. I have found him and all the staff friendly, helpful and informative.

Hugh · 16 March 2026

★★★★★ 5/5

Google

Excellent communication, process of move to petersfield was very smooth. Harry , Chris and particularly Isabella was very kind . Would come here again when needed and recommended to friends and colleagues.

Sardar · 19 August 2025

★★★★★ 5/5

Google

Happy New Year to all and a magic 🥳✨🥳✨🥳✨ shining top ⭐⭐⭐⭐⭐⭐⭐⭐⭐ review I need to write here for this outstanding WOW professional experts that today made my day. Isabella is WOW , LEGEND and she went above and beyond to help him today and to put a smile on my face as she helped to rent a stunning room and she actually is a Rock Star and Fantastic very hard working lady and she really is made for her role. Harry and Chris WOW , LEGENDS super professional CHAMPS that been there from the start to make sure I am happy with my new amazing beautiful new home. Much respect amazing team and grateful I have met you, as means the world to me to feel safe and happy in a new super clean place and WOW no words as the property is so beautiful and worm and immaculate, plus millions thanks and much rest and consideration for the Owners and the OUTSTANDING 🏆🏆🏆🏆🏆 One in a Galaxy, BRILLIANT SUPER TEAM that made my life better helping me with the entire application and steps from the first second I met them. Wish you all a wonderful year full of healthy smiles and lots of magnetic 🧲🧲🧲🧲 happy achievements as you are THE BEST ON THE ENTIRE market ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐🏆🏆🏆🏆🏆🏆🏆🏆🏆🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙌🙌🙌🙌🙌🙌🙌🙌 Please use the services of the best team ever and much appreciated all your help and support during the entire process. Thanks again for my new HOME 🏡🏡🏡 Kind regards Monica Mihai

Monica · 4 January 2025

★★★★★ 5/5

Google

I moved to Chelmsford "Leaders estate agents" helped me to find room in Chelmsford. I would like to thank Mr. Harry Musgreaves who was dealing with me for all aspects like viewing, all paper work , and move in to the property. Great job by team Leaders . Thank you Five star✨✨✨✨✨👍👍👍👍👍👍

Mohammad · 2 November 2024

★★★★★ 5/5

Google

Leaders was very accommodating, helpful and all around a great letting agent to have help me move into a new home. The whole team was kind and respectful and Libby was a great help in getting me settled, assisting me with any issues I had and helping me sort through the things needed for me to move and find a new home! Very happy with my experience regarding leaders Chelmsford!

Connor · 27 August 2023

★★★★★ 5/5

Google

I recently rented my house with Leaders in Chelmsford and I must say that I was highly impressed with their professionalism. I cannot thank the team at Leaders enough for making the all process painless. A very special thank you to George Imrie the Senior Negotiator who I dealt with through out the all process. George was highly professional, efficient and helpful from the beginning to end. In all honesty I could've not have asked for more and I definitely would not hesitate in using Leaders again. Lina MarquesPositiveResponsiveness, Quality, Professionalism, Value

Lina · 27 August 2022

★★★★★ 5/5

Google

We can not praise the team at Leaders Chelmsford enough. We had a tricky situation, as we were moving from Spain and could not view any properties in person. Leaders made the whole experience stress free and were always available to answer any queries. We were able to view the property and sign all necessary paperwork remotely, which for us was a huge bonus. We collected the keys and moved in on the date agreed without any drama or issues. Would highly recommend Leaders, especially George and Libby, we will be definitely using Leaders again. Thank you so much Leaders.PositiveResponsiveness, Professionalism

Dave · 27 August 2022

★★★★★ 5/5

Google

I liaised with George throughout my time searching Chelmsford and honestly his attitude and admin was flawless throughout. Any queries or admin from either side throughout the tenancy process seemed almost effortless due to George’s robust and efficient delivery, all whilst providing service with a smile. I can’t thank George and Leaders enough for making my move to Chelmsford a swift and easy transition. Going forward I can only recommend others to follow suit and give the guys a call as your future property is in safe hands. SamPositiveProfessionalism

Sam · 27 August 2021

★★★★★ 5/5

Google

I've been extremely happy with the professional service Leaders has been providing me relation to my two HMOs in Chelmsford. My main point of contact is Tobias Wynne-Golledge (AKA Toby), who has been especially helpful, very quick in responding to my requests and always on the ball when it comes to dealing with my properties. Thank you Toby! Many thanks Neil

Neil · 27 August 2023

★★★★★ 5/5

Google

I was searching for an agent for letting and managing my property. I have enquired with few agents and also reading through web reviews. I was quite impressed by Leaders and approached them to let my property. Firstly I would like thank Chris & Katherine for their excellent service in finding the suitable tenant. Specially I would like to thank Katherine Williams for all her work through until the tenant moved in into the property. Excellent communication, sorting out all the documentation, arranging the inventory check etc. Katherine, Chris - Many thanks for everything. I am sure you keep up this 5 star service same in future.PositiveResponsiveness, Quality, Professionalism, Value

Raman · 27 August 2020

★★★★★ 5/5

Google

Best property management team in UK. Just want to say thank you to Toby and his team for such a wonderful experience. Associated with the leaders from last six months and Toby is always there to help you. Thank you so much 🙏 …

Avinash · 28 February 2024

★★★★★ 5/5

Google

The team at Leaders (Libby, Chris and George) were extremely professional in letting out our property. I'm confident their fully managed service will meet all our needs. Keep up the great work. 👍 UPDATE: Tobias Wynne‑Golledge has been excellent at managing our property to date (12 months), great service all round. Thanks

Stjohn · 27 August 2023

★★★★★ 5/5

Google

Best property management team in UK. Just want to say thank you to Toby and his team for such a wonderful experience. Associated with the leaders from last six months and Toby is always there to help you. Thank you so much 🙏 …

Avinash · 13 February 2024

★★★★★ 5/5

Google

I have to first thank Mica for always helping and trying to do things as quickly as possible, she is very professional and at the same time friendly, she more than anyone deserves 5 stars. I liked the professionalism with which Leader works and I highly recommend it.

Alejandro · 27 August 2023

★★★★★ 5/5

Google

The team at Leaders, particularly Mica, were amazing with the entire process when moving into a property under their management. They were very accommodating with my situation and very swift in replying to any enquiries with relation to my move.

Glenn · 29 January 2024

★★★★★ 5/5

Google

Excellent service and clearly eager to help, would def recommend. Lovely lady at front desk especially helpful and made the whole process easy:)

Charlotte · 2 April 2026

★★★★★ 5/5

Google

I have found Toby and the team at Leaders are on the ball when I call them, working closely with me as Landlord and the tenant so there is transparency and clear communication between all parties.

Gareth · 28 February 2024

★★★★★ 2/5

Google

Girl turned up for a viewing late, with her earphones in, quite unprofessional. Was snarky and unhelpful throughout, then couldn't open the door to the room I was viewing, so I had to step in (the door was not that stiff at all). Not a great impression at all. Seemed basic customer service was too much. They tried to pressure me into signing up for the room. Stated in an email that the application form needed to be filled in before the next day, or I would not be considered. But then sent me the form again the next day anyway, so clearly this was not true. 2 stars for the prompt emails, but that's it.

Andy · 29 March 2024

★★★★★ 5/5

Google

As a landlord, I have 16 separate units to keep tenanted, and ensure all is in order for the tenants so that they stay tenants. It is a big task, boilers go wrong, windows need fixing as well as the need to find new tenants when old ones eventually leave. That said Toby has proved his worth in gold as a Senior Property Manager at Leaders, standing out for his organisation, skill at resolving complex issues and for doing a great job at keeping myself and tenants in the loop, communication wise. It has definitely freed up a lot of my time to have Toby's skill and competence available. That said if you are a landlord then I would recommend Leaders based on my great experience!

Michael · 29 March 2024