Trusted Agent profile · Chelmsford
★★★★★
151 reviews across 1 platform
Myriad House, 33 Springfield Lyons Approach, Chelmsford,, CM2 5LB, CM2 5LB
CHP's office in Chelmsford, at Myriad House, is rated 2.4 out of 5 across 151 reviews on 1 platform, including 151 Google reviews rated 2.4.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
1/5
GoogleI locked my self out and My mum is the tenant I'm only an occupant in the house. CHP refused to help as apparently I may not have the right to be in the property, and I couldn't get my Mum to actually phone them up to authorise it as shes in a foreign country So I've had to spend £108 to access where I live. Poor service.
1/5
GoogleLots of problems with CHP endless you think them having millions they wouldn’t be so bad
Hi Peter, we’re sorry to hear you’ve experienced problems with our service. Please call us on 0300 555 0500 to discuss the matter further.
5/5
GooglePraise where praise due. I reported a fault with our security lighting in our block of sheltered housing flats, meaning that hallways and stairwells were in darkness. I rang at 7.45am on a Saturday, and by 8.25am the faults were rectified.Impressive!
Thank you for taking the time and trouble to inform us of your satisfaction. It is extremely helpful for CHP’s staff to hear which parts of our services are valued most by our residents and that the service they deliver is so well appreciated.
2/5
GoogleI wonder does any other tennant/owner get that sinking feeling when they get home and is greeted by a Chp envelope on the doormat?????
2/5
GoogleHad on going issues for months. CHP has failed to resolve the issues. They speak garbage over the phone, make promises, but don't follow through. I am so ticked off with CHP. They have let me down as a tenant.
1/5
GoogleAwful! Have tried to get in touch 3 days in a row now and they kept me waiting for over 45mins each time
Hi Sebastian, We’re really sorry that you’ve not been able to get through to us, we’ve been experiencing high call volumes in recent days. If you haven’t been able to get through to us you can also send us an email at enquiries@chp.org.uk or drop us a direct message on Facebook and we will get back to you. Thank you
5/5
GoogleBest housing association we've been with, very helpful and polite, very supportive
2/5
Googletelephone not answered and slow response to emails told I would get a phone call still nothing. this is dreadful service
Hello Neil, we're very sorry you have not received a response from us. Please give us a call on 0300 555 0500 or email enquiries@chp.org.uk if there is anything we can do for you.
1/5
GooglePhone number continually engaged.Wanting to report heating not working. Lucky the sun is out.
Hi John, sorry you weren't able to get through to us. Have you tried emailing enquiries@chp.org.uk? You can also direct message on Facebook. If you'd like to leave further feedback you can contact us via our online form - https://www.chp.org.uk/your-feedback.
1/5
GoogleTrying to get a repair is the just as painful and trying to get hold of someone from the place completely unhelpful.
Good morning, we're sorry to hear that you have had issues. If you could send us more information regarding your issue we will look into it. Kind regards, Ellis.
5/5
GoogleVery helpfully and kind people I have talked to that work here
Hi Pete, thanks for the review. We're pleased to hear you are happy with the service you have received from us.
1/5
Googleawful slow repairs and really bad
1/5
GoogleDon’t care about how many people are living in a house once your in your not their problem any more
Good afternoon, we're sorry to hear that you have been having issues. If you could send me some more information, I will ensure it reaches the relevant department who will help sort out your complaint. Thanks, Jade.
2/5
GoogleSlow and poor service, lucky if get a response to my email. Few people are exception but as a whole poor.
Hi Katie. I'm sorry to hear you have not been happy with the service we have provided. Could you let me know what issue you had and I will look into this for you? Thank you, Philippa
1/5
GoogleProper social distancing. An wearing covid masks during this lockdown.
Hi Lee, thanks for sending this through. So that we can investigate fully could you please send further details to enquiries@chp.org.uk. Please include the time and location for when this photo was taken if possible.
5/5
GoogleBeautiful community place
1/5
GoogleVery poor communication. Poor upkeep in buildings and residents not protected by CHP. Would not recommend.
Good morning, thank you for your review. Our Leasehold Services Coordinator will be in touch with you.
1/5
GoogleVery rude drivers who swear and become very aggressive when you don’t sink to their levels.
1/5
GoogleIve never had such a bad landlord, theyve ruined my life
Good afternoon Victoria, we're sorry to hear that you have been having issues, if you could email us with more information at enquiries@chp.org.uk, or call us on 0300 555 0500 we will look into your issue. Kind regards, Ellis.
5/5
GoogleExcellent customer service and kind competent staff. They deal with any issues quickly and efficiently.
5/5
GoogleProblem I had was soon sorted out very pleased and nice people to deal with
1/5
GoogleDo not listern to at all, disgusting how many times do you need to phone to get someone to used you with what your explaining about
5/5
GoogleReception allocated me to the correct department with out any fuss.
5/5
GoogleVery obliging. Helpful. Respectful
Good morning Malc, it's great to hear you are happy with our service. Thanks, Terrianne
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
