CHP Housing Association reviews in Chelmsford

★★★★★ 1/5

Google

Disgusting, I just want out of this property because they are that bad? They make out they care about there tenants but they don’t the boilers break I have been sat with no hot water or heating in the winter for 3 days now? And ringing them is a nightmare on hold for so long that you can’t afford to on your phone Bill Nobody go to chp for a home!!!!!!!!

Danielle · 24 October 2020

★★★★★ 1/5

Google

Dont care about the elderly. duty of care is non existant. Cant contact anyone by phone if you can get through. Comes down to CHP being only interested in money. Tenants are a necessary evil. Its a great shame as the company was set up in 2002 to be tenant friendly with a volenteer board of directors unlike now they are paid using tenants rent money which could be used to improve services.

Dennis · 25 October 2018

★★★★★ 5/5

Google

My dealings with CHP has only been a matter of months. In that period I have been in contact with a number of staff and have found them most helpful. Visiting their HQ is always the best as the reception ladies are of highest quality in communication. CHP has quickly helped us find a suitable home taking into consideration the physical requirements of my wife.

M · 25 October 2017

★★★★★ 4/5

Google

Still waiting for my boiler to be fixed after 5 months with an error code L2 no hot water & NO heating. Speaking to multiple people seems like noone understands nor are listening. Once items have been fixed I'll change review however I have no high hope keep saying 'we will compensate.' I have 3 children under the age of 10 absolutely disappointed UPDATE FINALLY SORTED

Amy · 24 October 2023

★★★★★ 1/5

Google

I'm not a tennant and I never will be but next time the head surveyor of CHP threatens my sister he will have me to deal with CHP is a descusting and disrespectful group that needs shutting down and unless the council do something about these criminals them matter will have to be dealt with personal Graham T I will be seeing you soon

Dene · 25 October 2017

★★★★★ 1/5

Google

My kitchen is falling apart. Asked if an upgrade was on the horizone. But as my kitchen is ony 20 years old nothing will be done. If i replace it myself i was told it will be ripped out and i would be charged. Over all i have to live with an unsafe kitchen 👍 …

Victora · 25 October 2019

★★★★★ 1/5

Google

Sent 2 e-mails to the Estate Rangers at CHP dated the 18/09/15 and 21/09/15 and to date have had no reply. E-mails were concerning the inadequacy of their grass cutter and abandoned rubbish. The lack of reply is a good example ( in my experience ) of their lack of inter departmental communication and inability to address residents problems

Steve · 26 October 2015

★★★★★ 1/5

Google

Terrible service Terrible customer service teams don't do nothing I get fobbed off I've had enough of these lies pull your finger out

Amanda · 25 May 2025

★★★★★ 1/5

Google

New corporate strategy done? Its all just smoke and mirrors 😂 we are still waiting for our postponed- new bathroom and toilet thats been cancelled several times and now been waiting over two years, same with our loft insulation that we have been waiting for nearly THREE years, for a non profit making organisation- you sure do like stock pilling cash at tennants expense while you operate from Trump Tower.

Mono · 24 October 2022

★★★★★ 1/5

Google

Not the most helpful of places. They tend to avoid problems residents have which in turn leads to more problems happening. But hey they don't live there so why worry or waste money. Communal doors that won't lock and insecure bin areas go unchecked leading to security risks for tennants and visitors alike.

Matty · 25 October 2019

★★★★★ 1/5

Google

Worst ever experience, our first home with "affordable housing" and they are responsible charging a he'll of a lot of rent, the new build house has soo many problems it's caused my daughter to be come Ill and won't come out and fix any problems! Worse move ever. Would not recommend this housing for anyone.

Paige · 25 October 2017

★★★★★ 1/5

Google

Horriable people, not a pleasure to deal with. The Higher up the chain the worse they seem to be. If you have a serious problem to sort out forget these jokers they will hang you out to dry!!!!

# · 10 October 2024

★★★★★ 1/5

Google

Total disrespect for their tenants. Supposed to respond within one day and it took 3 phone calls to get any answer to my query

Sandra · 10 October 2023

★★★★★ 1/5

Google

Was told to come to the office.. when I got there nobody was at the desk and all 5he doors are locked.. A repair man took the letter for me and put it on the desk.. so who knows if they have it

KAREN · 24 October 2021

★★★★★ 5/5

Google

I don't think people realise how good this housing association is compared to others in the area. I'm grateful to be one of their tenants rather than the likes of Moat and Swan. Everyone I've ever dealt with has been polite and helpful from tenancy changes to repairs, thank you

Jenny · 25 October 2019

★★★★★ 1/5

Google

Rough landlord unfortunately call centre and chp are all not fit for purpose lyers fruadsters and criminal causing anti social behaviour

Carol · 10 October 2023

★★★★★ 1/5

Google

Come home after caring for family member to no heating !!! Turnt gas off , no way of heating house is freezing all because Chp kept booking in the gas safey checks ! Told them I'm only available weekends takes the p.. pay my rent to people that can not listen nor communicate to book the appointment in for when I am actually home!

S · 24 October 2022

★★★★★ 5/5

Google

I think CHP have been really good with their services. They keep you up to date and well informed on what's and when they will be attending to the jobs that need to be done, their always pleasant and helpful.

Nadine · 25 June 2024

★★★★★ 5/5

Google

I think CHP have been really good with their services. They keep you up to date and well informed on what's and when they will be attending to the jobs that need to be done, their always pleasant and helpful.

A · 14 June 2024

★★★★★ 1/5

Google

Soon to contact you when any rent is due or something is wrong for them. Yet if is a problem they need to deal with cant get anyone at all to call you back or nothing!! and then as you see below answer 4 months afrer>?>>

Ella · 25 October 2019

★★★★★ 5/5

Google

All staff are very caring, very nice and very supportive and so helpful in many ways a big Thank you. Wishing you all a very Merry Christmas and a Happy New Year.

Emma · 10 October 2024

★★★★★ 1/5

Google

Im a CHP resident and trapped in a shared ownership scheme that is becoming too expensive... but putting that aside stay clear of CHP and don't be fooled by their fake empathy in replying to queries online. This is a front!. You shouldn't need to go online to name and shame in order to gain a response from a 'charitable housing organisation'.

James · 24 October 2022

★★★★★ 1/5

Google

I have never been so disgusted with a housing association and their policies. I have never been treated so badly because I am a disabled person when doing an exchange, so bad that I pulled out and told them to shove it. I was totally discriminated against.

Angela · 25 October 2018

★★★★★ 1/5

Google

if I could rate lower than one star I would, chp are despicable with the way they deceive the tenants they supposedly care about, they kicked out a vulnerable woman who was subjected to domestic abuse over a false allegation made by another one of their tenants and have dropped her like a hot brick, causing her more mental instability. it seems chp discriminates against people with mental health problems, not a company you want to be housed with trust me!

Anthony · 25 October 2017