CHP Housing Association reviews in Chelmsford

★★★★★ 1/5

Google

CHP I am afraid work very much in the interest of themselves,they do not put the resident first and have not adapted to Covid times resident need but instead use as an excuse regardless of health welfare carer status, donot expect them to work with you in times of need You will have to fight your need by way of appeal, another HA that is not fit to serve the residents it caters takes on. what they promote is not what they do, Beware if you or your family have medical caring or financial need they will use policy guidelines and questionable legislations against you.

Janina · 24 October 2020

★★★★★ 1/5

Google

Left my 83year old dad with no water or heating from 8.30 in morning till 17.00 so no drinks all day no heating and they left front and back doors open on a freezing cold day so it was easy for workmen to walk in and out. Then they got my 83year old dad to cut trees down as its not there job to do it, my dad has had a heart attack is diabetic on disability they should be ashamed.

Lynda · 24 October 2020

★★★★★ 4/5

Google

People want to want to help here. It seems there isnt much staff to keep ontop of the ever increasing rise. Considering i come from nothing still i can be greatful and that the rent gets paid. They deserve more credit than rhey get to ge fair. They are making progress and with the private sector and the lack of support in orher areas you can at least sleep safely. However the bellway site im located on needs to stop using there heavy duty drills on saturdays before 9. They started at 8 this morning and they should all be finished by now.

Jovi · 24 October 2020

★★★★★ 1/5

Google

Worst housing association ever poor welfare team- rubbish grounds maintenance absolute shambles seriously think before signing up with them!!

Cray · 1 June 2025

★★★★★ 1/5

Google

Rude unprofessional and at times threatening. A simple comparison would be a ostrich with its head in the sand. I don't think my family in general have been so insulted by any one before . Rancid from top to bottom needs a complete overhaul of staff and policy.: Update same problem persists staff still rude ,inefficient and allows anti social behaviour on there properties. Had to call police in the end to deal with as CHP didn't want to listen. I never fault a housing association could actually ruin your families life but they have and really do not care. You are ask to Phone the relevant department but their is no skilled or trained staff in any it seems. Animal cruelty is another thing they do not care for and let happen under there noses just unbelievable. Further updates we have anti social drug taking by a guest of a resident but the quality of life team are happy that drug taking is happening on there properties in front of young children they do not even update you by letter of there actions its just a complete mess. Some staff should never be in the position they are assigned too ,I can not believe I was told I should be grateful to have a roof over my head. We are now in process of reporting CHP to the relevant authorities.

Darren · 25 October 2019

★★★★★ 5/5

Google

I've only been a Tennant since end of January 2019 but the day I moved into a 'Ready to Let' bungalow the boiler was found to be leaking and beyond viable repair, We were left with temporary heat & hot water, next morning a man was round to survey for a replacement boiler And an additional radiator in the kitchen. This work then commenced within 2 days and was completed within the week. I have received additional help/support from a smashing young lady Ruby Pease to ensure I'm getting the correct benefit entitlement as I'd previously been fobbed off/misinformed by the local office/job centre. As I write this I'm awaiting a non urgent repair appointment booked middle of last week. Update : The repairs guy turned up, found the fault and rectified it, all within 15-20minutes. I think people should perhaps their expectations and sense of entitlement a little better, Or, try a spell renting in the private sector for a real reality check.

Neil · 25 October 2019

★★★★★ 1/5

Google

The negatives on here are accurate, I have been unfortunate to rent through CHP for many years. Since the first Sunday here I had problems with the place. CHP do nothing fob you off, call you a liar and lie. My family and I had no choice but to accept this place. CHP only care about taking rent nothing more nothing less. Nothing good from CHP. And waiting few days for gas that's nothing. We were without heating and hot water for 10 days when it was -12 outside. No one cared, all because of incompetent staff who simply didn't do their job. Which cost me most that time off for work. So of course I struggled to pay rent , I said you want me home constantly due to incompetence yet how can I pay rent if I'm not in work earning. Catch 22. Don't use CHP

Zoe · 25 October 2019

★★★★★ 5/5

Google

Excellent provider of housing accommodation including sheltered flats, houses,maisonettes,backed up with a speedy efficient maintenance team.

Colin · 9 June 2025

★★★★★ 1/5

Google

CHP are the worst company ever, they don’t do repairs when arranged, took 3 weeks to repair a lock on a front door so we was left with no security, the walls are thin like paper and absorb 3 layers of paint, gardens are tiny and are made with clay and stones instead of mud, glue is coming through the floor on our kitchen Lino where they glued it down and the list goes on but CHP just turn the other cheek!!! A CHP surveyor came out today in his BMW giving us excuse after excuse but his job obviously pays well, he ain’t got to live in their shoddy built houses!!! Maybe all CHP tenants should get together and demand better repair works, then they might get their finger out their a**es and give us all properties that we are able to live in!!!

TimeWarp · 25 October 2017

★★★★★ 1/5

Google

This housing association do not care about there tenants, my housing benefit was stopped and I was not made aware of this by anyone, instead of chp contacting me to let me know so I could pay the right amount of rent, they let it accumulate to over a thousand pounds before informing me and will not let me arrange any kind of payment plan to pay back the arrears instead they are taking me to court to evict me, unless I pay the amount in full, because of them I may lose my children's home and therefore my job. Absolutely disgusted.

Sharon · 25 October 2017

★★★★★ 1/5

Google

Disgusting, I just want out of this property because they are that bad? They make out they care about there tenants but they don’t the boilers break I have been sat with no hot water or heating in the winter for 3 days now? And ringing them is a nightmare on hold for so long that you can’t afford to on your phone Bill Nobody go to chp for a home!!!!!!!!

Danielle · 24 October 2020

★★★★★ 1/5

Google

Dont care about the elderly. duty of care is non existant. Cant contact anyone by phone if you can get through. Comes down to CHP being only interested in money. Tenants are a necessary evil. Its a great shame as the company was set up in 2002 to be tenant friendly with a volenteer board of directors unlike now they are paid using tenants rent money which could be used to improve services.

Dennis · 25 October 2018

★★★★★ 5/5

Google

My dealings with CHP has only been a matter of months. In that period I have been in contact with a number of staff and have found them most helpful. Visiting their HQ is always the best as the reception ladies are of highest quality in communication. CHP has quickly helped us find a suitable home taking into consideration the physical requirements of my wife.

M · 25 October 2017

★★★★★ 4/5

Google

Still waiting for my boiler to be fixed after 5 months with an error code L2 no hot water & NO heating. Speaking to multiple people seems like noone understands nor are listening. Once items have been fixed I'll change review however I have no high hope keep saying 'we will compensate.' I have 3 children under the age of 10 absolutely disappointed UPDATE FINALLY SORTED

Amy · 24 October 2023

★★★★★ 1/5

Google

I'm not a tennant and I never will be but next time the head surveyor of CHP threatens my sister he will have me to deal with CHP is a descusting and disrespectful group that needs shutting down and unless the council do something about these criminals them matter will have to be dealt with personal Graham T I will be seeing you soon

Dene · 25 October 2017

★★★★★ 1/5

Google

Worst housing association in UK by miles. There neighbouhood team are incompetent rude disrespectful and dishonest(they clearly favor tenants who cause ASB) They also specialise in intimidating/threatening single parents with children with special needs. And when you try to make a formal complaint about certain members of that team that's ignored. They should remember who pays there over inflated salaries!

Gary · 28 December 2023

★★★★★ 1/5

Google

My kitchen is falling apart. Asked if an upgrade was on the horizone. But as my kitchen is ony 20 years old nothing will be done. If i replace it myself i was told it will be ripped out and i would be charged. Over all i have to live with an unsafe kitchen 👍 …

Victora · 25 October 2019

★★★★★ 1/5

Google

Sent 2 e-mails to the Estate Rangers at CHP dated the 18/09/15 and 21/09/15 and to date have had no reply. E-mails were concerning the inadequacy of their grass cutter and abandoned rubbish. The lack of reply is a good example ( in my experience ) of their lack of inter departmental communication and inability to address residents problems

Steve · 26 October 2015

★★★★★ 1/5

Google

Terrible service Terrible customer service teams don't do nothing I get fobbed off I've had enough of these lies pull your finger out

Amanda · 25 May 2025

★★★★★ 1/5

Google

New corporate strategy done? Its all just smoke and mirrors 😂 we are still waiting for our postponed- new bathroom and toilet thats been cancelled several times and now been waiting over two years, same with our loft insulation that we have been waiting for nearly THREE years, for a non profit making organisation- you sure do like stock pilling cash at tennants expense while you operate from Trump Tower.

Mono · 24 October 2022

★★★★★ 1/5

Google

Not the most helpful of places. They tend to avoid problems residents have which in turn leads to more problems happening. But hey they don't live there so why worry or waste money. Communal doors that won't lock and insecure bin areas go unchecked leading to security risks for tennants and visitors alike.

Matty · 25 October 2019

★★★★★ 1/5

Google

Worst ever experience, our first home with "affordable housing" and they are responsible charging a he'll of a lot of rent, the new build house has soo many problems it's caused my daughter to be come Ill and won't come out and fix any problems! Worse move ever. Would not recommend this housing for anyone.

Paige · 25 October 2017

★★★★★ 1/5

Google

Total disrespect for their tenants. Supposed to respond within one day and it took 3 phone calls to get any answer to my query

Sandra · 24 October 2023

★★★★★ 1/5

Google

Was told to come to the office.. when I got there nobody was at the desk and all 5he doors are locked.. A repair man took the letter for me and put it on the desk.. so who knows if they have it

KAREN · 24 October 2021