Trusted Agent profile · Chelmsford

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Bond Residential Chelmsford reviews

4.9

★★★★★ Excellent

258 reviews across 2 platforms

78 New London Road, Chelmsford, CM2 0PD

Bond Residential's office in Chelmsford, at 78 New London Road, is rated 4.9 out of 5 across 258 reviews on two platforms, including 239 Google reviews rated 4.9.

Google logo

4.9 / 5

239

Reviews on Google

This office

Facebook logo

4.8 / 5

19

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.

5/5

Google

Really appreciate the support Mark / Julie and the team gave. Going the extra mile is an understatement. Setting up a Wattsapp group at the start of the process and giving real time updates no matter what time or day it is. Making a very stressful time for extremely smooth.

Allan · 3 August 2024

Agent replied · 3 August 2026

Thanks so much Allan. I’m really pleased that we were able to help a stressful time that little be easier for you. Thanks so much for letting us help with the sale. We really appreciate it.

5/5

Google

Ashleigh was amazing from start to finish. She kept me up to date with everything and advised me on next steps. As a first time seller her help and professionalism were invaluable

Vivienne · 3 March 2026

5/5

Google

I worked with Stela when I was helping a Ukrainian refugee family secure a property. She was professional, kind, helpful and organized - everything you want in an agent. The cherry on the top was that she could speak in my client's native …

Laura · 8 October 2024

Agent replied · 24 August 2024

Hi Laura, Many thanks for taking the time to share and post this review of your recent dealings with Stela. … More

5/5

Google

What can I say about Mark that hasn't already been said? Not only is he a really nice genuine guy, he's damn good at his job. My house looked gorgeous on the photos and sold within a day. Mark was always on hand to answer my many questions and always returned calls. Nothing was a problem for him and he worked tiresly behind the scenes nudging things along. If it wasn't for him we wouldn't have completed before the stamp duty deadline. I've used other agents in the past and they don't come close. I'm so pleased we used Mark and i would recommend him in a heartbeat.

Linda · 3 August 2024

5/5

Google

Back in 2021 I was very happy with Mark’s service in selling our property. His knowledge of the market and professionalism was top class. He was always on hand to respond to any queries and kept us updated throughout every stage. I personally feel he went above and beyond any other estate agent I’d worked with previously. We agreed a price for the flat within a week. Mark took all of the stress away that normally comes with selling. I highly recommend Mark as an agent and also for carrying out viewings on the property.

Helen · 3 August 2024

5/5

Google

I cannot fault Mark throughout the sale of my house. After being on the market 48 hours initially he’d had it sold - the write up and photos and videos that he’d taken were so professional and really showed my home off in its best form. Mark completed all of the viewings of my home meaning I very rarely had to be at the property as I’d already vacated it. The approach was much more personable and above and beyond what you’d expect from typical estate agent. Sadly the sale fell through and Mark was nothing but helpful and supportive throughout the re-sale and was always very responsive to any queries I had along the way. I’d definitely recommend Mark to anyone looking to sell their property and would 100% use him again if I ever needed to.

Abbie · 3 August 2024

5/5

Google

Brilliant work conducted by Mark during both the selling of our old house and the purchase of the new! Mark was always happy to help any time of day, the regular communications added a personalised element to the service we received. Mark went above and beyond with any of our queries and whilst searching for a new home, Mark was able to offer plenty of options that tailored to our preferences. It is evident to see that Mark takes pride in his work, the photos and virtual tours were really impressive! Highly recommended!!

Ryan · 3 August 2024

5/5

Facebook

We had an Outstanding service! We would highly recommend Bond Residential! From the first day of meeting Graham for our valuation, then Matt and team for the viewings being set up and arranged (which all ran so smoothly and quickly) to Melvin dealing with the process up to exchange of contracts … every single member of Bonds have been outstanding in their professionalism and they way they dealt with our matter with such care and a lot of understanding, can’t thank them all enough. :)

Samantha · 20 January 2022

Agent replied · 26 May 2023

Hi Samantha, thank you for your kind words and lovely review, we hope you're settled in your new home now 🙂

5/5

Google

Julie and claire have been fantastic during our purchase. They stepped in when there was solicitor issues and today we finally completed. If it wasnt for these 2 lovely ladies we would probs have walked away from the purchase. They sorted chain issues many times and kept us better Informed than solicitors. I Would 100% Recommend using this Estate agent. I Wouldnt hesitate if I needed to sell

Christine · 3 August 2025

Agent replied · 3 August 2026

Thanks for your lovely feedback Christine. Julie and Claire both do a fantastic job. We all hope that get settled into your new home 🙂 …

5/5

Google

The team at Bond Residential have been incredibly helpful, and have stuck by us for more than a year when we challenges with selling. At every turn they have been prompt and supportive, even connecting us with our potential buyer before the property went on the market. I cannot fault them.

Cameron · 13 January 2026

Agent replied · 14 April 2026

Hi Cameron, Many thanks for taking the time out to share your recent home selling experience. The team were delighted to read your comments and we are really grateful for the 5 star rating. Many thanks Directors of Bond Residential

5/5

Google

I recently purchased a property through Bond in Chelmsford. So far the experience has been really positive. Communication has been good. Although i have not completed the process, from the customer service so far, i have every faith that it will continue to be a smooth move.

Anna · 13 February 2026

Agent replied · 14 April 2026

Hi Anna, Thank you for taking the time to share your experience so far. We’re really pleased to hear that your purchase through Bond in Chelmsford has been a positive one and that our communication has met your expectations. While the process is still ongoing, it’s great to know you feel confident it will continue to run smoothly. We look forward to supporting you through to completion and wish you every success with your move.

5/5

Google

I attended the free workshop. All of the team were very friendly and helpful. The session was useful, especially because I am looking to buy my first home.

Kelsey · 3 July 2026

Agent replied · 3 August 2026

Thanks for coming by along Kelsey. It’s great to hear that it was helpful

5/5

Google

Ms. Stella from Bond aresidential is an extraordinary woman. It was a great pleasure to work with her and she was very good with us. She spoke very nicely. I recommend this agency. It is a very serious agency with extraordinary people.

Leonard · 13 March 2026

Agent replied · 14 April 2026

Hi Leonard, Thank you so much for your kind review and recommendation. We’re delighted to hear that you had such a positive experience with Stela and that she made the process so pleasant for you. Your lovely comments about her professionalism and friendly approach will mean a great deal to her. We truly appreciate your support and wish you all the very best.

5/5

Google

Brilliant team to work with, they went above and beyond. Nothing was a problem for them. I would highly recommend this company. Big thanks to Julie & Claire, they took care of everything.

Jason · 3 January 2026

5/5

Google

The team at Bond found us plenty of potential buyers and replacements when those buyers decided not to proceed; they progressed our sale professionally and consistently when the solicitors weren't capable of making any progress themselves and kept us up to date throughout. Can highly recommend the company, many thanks to all involved for stopping us going insane!

David · 9 October 2025

Agent replied · 14 April 2026

Hi David, Thank you so much for your wonderful review and 5 star rating, it is really appreciated by all of the team. Kind Regards Directors and staff of Bond Residential

5/5

Google

I want to thank the Bond Residential Estate Agents, and especially Stela, for their work. It was very professional and a pleasure to be your clients!

Olha · 14 April 2025

Agent replied · 24 August 2024

Dear Olha, Many thanks for taking the time to post this review and for the 5 star rating and your very kind words about your experience and in particular Stela.

5/5

Google

We’ve used Bond Residential for both buying and selling homes over the years, as well as managing our rental properties. Their team is consistently professional, knowledgeable, and easy to work with. We’ve always felt well looked after and wouldn’t hesitate to recommend them.

Claire · 13 February 2026

Agent replied · 14 April 2026

Hi Claire, Thank you for your continued trust in Bond Residential. We’re delighted to hear that you’ve had consistently positive experiences with us across buying, selling, and rental management. It’s especially rewarding to know you’ve always felt well looked after by our team. Your recommendation means a great deal to us, and we truly value your ongoing support.

5/5

Google

Excellent service from start to finish. Excellent communication and guidance from all the team. Would highly recommend 🌟🌟🌟🌟🌟 …

Karen · 1 August 2026

Agent replied · 3 August 2026

Thanks so much Karen, and thanks for trusting us with the sale ☺️

5/5

Google

We have recently completed the sale of our family home in Danbury, Essex. Bond Residential, and in particular Steve Wiggins, provided an outstanding service throughout the sale process and I would unreservedly recommend Bond to anyone …

Paul · 8 October 2024

Agent replied · 25 March 2024

Dear Paul, Many thanks for taking the time to share your recent experience of selling the family home in Danbury. We are delighted to hear that Steve and the team provided … More

5/5

Google

Recently rented a 1 bedroom flat from bond residential. Stela showed me around the property which i was very happy with. After moving in there was a few small issues that Stela got sorted out immediately for me very quickly. made my experience less stressful while moving and she was very professional.

Sean · 14 October 2025

Agent replied · 14 April 2026

Hi Sean, Many thanks for taking the trouble to share your recent experience of letting a home through Bond Residential. We are delighted to hear that our service was worthy of a 5 star rating and hope you will be very happy in your new home. Kind Regards All of the team at Bond Residential

5/5

Google

Very helpful, always providing direct and consistent updates. Made the process smooth and simple as a first time buyer.

Lauren · 9 July 2026

Agent replied · 10 July 2026

Hi Lauren & Ben, Thank you so much for your kind review. We’re delighted to hear that you found our team helpful and that our communication helped make your first home-buying experience smooth and straightforward. Buying your first home is a significant milestone, and we’re so pleased we could support you every step of the way. Thank you again for your recommendation, and we wish you every happiness in your new home.

5/5

Google

I have used Bonds on several occasions now and would highly recommend their services! The team are very responsive and extremely helpful throughout what can be a stressful process at times! They go above and beyond and I wouldn't hesitate to use them again.

Rachel · 13 December 2025

Agent replied · 14 April 2026

Hi Rachel, Many thanks for taking the time to share your recent experience and we are delighted to hear that the service provided was worthy of a 5 star rating. Kind Regards The Directors of Bond Residential

5/5

Google

Just want to say a huge thanks to Mark for helping to sell my property Extremely Helpful from start to finish Fantastic website with 3D viewing, floor plans ,virtual measuring tape etc Commission only,which was fine with me as I wanted him to work for his money lol Which he certainly did 5 weeks from board up until money in the bank ,made for a very merry Xmas.

Martyn · 3 August 2024

5/5

Google

I highly recommend Mark. The quality and detail used to present my property to the market meant that Mark sold it in 5 days. I was always able to contact Mark or if he was not available, he would promptly return my call, even out of "office hours". He kept information flowing between all parties right up untill completion. Thank you Mark for an excellent service

Samantha · 3 August 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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