Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe are just entering the final stages of our sale with Bond Residential. They have been exceptional since day one, their contact / telephone service has been first class, it is great to know that potential buyers are greeted in the most professional manner. Their service has depth, getting through the conveyancing process hasn’t been the easiest trek by any means (no fault of Bond), so we have appreciated the support they have provided. Alister Bailey has been outstanding, a real dynamo; chasing, cajoling and keeping us informed through almost daily phone calls for the past month. I am certain his efforts have made a difference to the outcome and for that we say a huge and deserved Thank-You. There is more to selling a property than just the sale, there is months of potentially frustrating slog. Bond have been a great ally through both. This is the second time Bond have been our selling Agent, I have no hesitation in recommending them for their consistently first class service.
Stephen · 13 September 2026
Agent replied · 16 September 2026
Dear Stephen,
Thank you so much for taking the time to leave such a detailed and generous review, and for choosing Bond Residential to sell your property for a second time. Your continued trust in us really does mean a great deal to the whole team.
We’re delighted that you have valued the service from the very beginning, but particularly the support provided once the sale was agreed. As you rightly say, agreeing a sale is only one part of the journey, and the conveyancing process can sometimes be the most challenging and frustrating stage.
Alister will be especially grateful for your wonderful comments. His determination to keep things moving, chase all parties and provide regular updates is exactly what our sales progression service is designed to deliver, and it’s fantastic to know that his efforts have made such a difference to your sale.
Thank you again for your loyalty, recommendation and kind words about the whole team.
We really appreciate you choosing Bond Residential once again and look forward to seeing your sale through to a successful completion.
★★★★★ 5/5
GoogleJamie and the team at Bond have been fantastic at helping us finally find our home. Our search began over a year ago with Jamie showing us around many properties and always having us in mind when new properties came on line. The team are professional, but also display a personal touch in understanding the buyer's circumstances. We would definitely recommend Bond to anyone looking to buy a property. Thanks Jamie and the team at Bond!
Yaw · 17 August 2026
Agent replied · 18 August 2026
Dear Yaw,
Thank you so much for your wonderful review. We’re delighted that Jamie and the team were able to help you finally find the right home after such a long search.
It’s especially lovely to hear that Jamie kept your requirements in mind throughout the year and thought of you when suitable properties became available. Combining professional advice with a personal understanding of each buyer’s circumstances is something we really value, so your comments mean a great deal to us.
Thank you for your recommendation and for choosing Bond Residential. Jamie and the whole team wish you every happiness in your new home!
★★★★★ 5/5
GoogleWe bought our home through Bond Residential and had such a positive experience that we chose them again when it came time to sell. Having met with several estate agents in Chelmsford, Bond Residential stood out and we felt confident we would be in safe hands.
From day one, the team were helpful, professional and patient. They kept us well informed throughout, showed excellent knowledge of the local market, and were always up to date on our individual case. Nothing was ever too much trouble, and their proactive approach really helped keep the process moving.
Alister’s support as Sales Progressor was particularly invaluable as we approached exchange. His persistence and guidance made a real difference, and I’m sure the process would have taken much longer without his help.
Thank you to the whole team for helping us sell our home, we wouldn’t hesitate to recommend Bond Residential.
Francesca · 9 July 2026
Agent replied · 13 June 2026
Hi Francesca,
Thank you so much for your wonderful review and, most importantly, for choosing Bond Residential both when initially buying and later selling your home. There is no greater compliment than a returning client, and we’re delighted that you felt confident placing your trust in us once again.
It’s fantastic to hear that our team’s professionalism, communication and local market knowledge helped make the process a positive experience. We pride ourselves on providing a proactive and personal service, so it’s especially rewarding to know that this stood out throughout your move.
Alister will be particularly pleased to read your kind comments. Sales progression is such an important part of the moving process, and we’re delighted that his persistence, guidance and support helped keep everything on track as you approached exchange.
Thank you again for your recommendation and for allowing us to be part of your property journey. We wish you every happiness in your new home and all the very best for the future.
★★★★★ 5/5
GoogleHaving dealt with Bond previously we were very impressed by their service and attention to helping us out at any time. Jamie was a good contact and always willing to help. We had our house on the market and arranged for an open day event. This was very successful as we sold shortly after. The process has now very near completion and happy that we chose Bond as our sellling agent.
Martin · 9 July 2026
Agent replied · 7 July 2026
Dear Martin,
Thank you so much for your wonderful review and for choosing Bond Residential once again. It means a great deal to us that you returned to us, and we're delighted to hear that our service continued to meet your expectations.
We're especially pleased that the open day proved so successful and helped secure a sale so quickly. Jamie will be delighted to hear your kind comments, and we're glad he was able to provide the support and guidance you needed throughout the process.
Thank you again for your trust and recommendation. We wish you all the very best as you complete your move, and we hope to be of assistance again in the future.
★★★★★ 5/5
GoogleHave had a great experience as a buyer from start to finish with Bond- they’ve been incredibly responsive, happy to help with some tricky enquiries from my lender, and have made the process as a first time buyer much less daunting. Everyone I’ve encountered has been great but special thanks to Byron, Alister, Lee and Jamie!
Rosalin · 16 September 2026
Agent replied · 18 September 2026
Hi Rosalin,
Thank you so much for your wonderful review.
We’re delighted to hear that you had such a positive experience with Bond Residential from start to finish and, particularly as a first-time buyer, that our support helped make the whole process feel less daunting.
Property purchases can sometimes present unexpected challenges, so it’s great to know the team were able to assist with your lender’s enquiries and keep things moving.
Byron, Alister, Lee and Jamie will all be especially pleased to receive your kind feedback.
Thank you for choosing Bond Residential, and congratulations on your first home, we wish you every happiness there!
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
Excellent experience with Bond Residential. The team were professional, friendly, and helpful throughout, with great communication and a clear understanding of the local property market. Everything was handled efficiently and they made the whole process feel straightforward and stress-free. I’d happily recommend Bond Residential to anyone looking for a reliable estate or letting agent in Chelmsford.
Odheer · 8 September 2026
Agent replied · 16 September 2026
Hi Odheer
Thank you so much for your wonderful review and recommendation.
We’re delighted to hear that you had such a positive experience with Bond Residential and that our team’s professionalism, friendly approach and local knowledge helped make the whole process feel straightforward and stress-free.
Clear communication and providing a reliable, personal service are extremely important to us, so it’s fantastic to know this was reflected throughout your experience.
Thank you again for choosing Bond Residential and for recommending us to others in Chelmsford. We truly appreciate your support and look forward to being able to assist you again in the future.
★★★★★ 5/5
GoogleI was delighted that the response to my initial enquiry was not from a brash inexperienced commission hungry salesman delivering over inflated and unfounded valuations with spurious claims over recent sales achievements.
Bonds is far from being brash but neither is it a dinosaur having very modern up to date systems, communications and marketing techniques combined with a strong back bone of mature, very experienced professionals who are realistic and pragmatic, totally aware and in tune with the market in which they operate
A full assessment of the potential sales price was done prior to
our initial meeting based on comparatives, location, property attributes etc followed by a open and educated consultation before the marketing price was jointly agreed
All the administration, viewing etc was very smooth without fault.
When it came to detailed negotiations with potential purchasers the skill and experience of the firm became fully apparent resulting in a successful sale
I am very happy to fully endorse them
David · 9 March 2026
Agent replied · 14 April 2026
Dear David,
Thank you for such a thoughtful and detailed review. We truly appreciate the time you’ve taken to share your experience.
We’re especially pleased that our approach, realistic valuations, clear market insight and professional advice, stood out to you. Providing honest guidance, supported by thorough research and meaningful consultation, is something we take great pride in.
It’s also wonderful to hear that the process, from marketing and viewings through to negotiation and completion, was handled smoothly and effectively. Achieving the right result requires both strategy and experience, and we’re delighted that this was reflected in your sale.
Thank you again for your endorsement and for placing your trust in us, it was a pleasure working with you.
★★★★★ 5/5
GoogleBond Residential completed the sale of my property earlier this month. I highly recommend them for their professionalism, friendliness and excellent communication. Everyone I liaised with from start to finish was efficient, helpful and contacted me when they said they would. I would like to highlight Matt and Alister in particular; due to some unforeseen issues which needed to be resolved during the sale, I spoke to Matt and Alister on a regular basis and they were extremely patient, provided me with valuable advice and helped solve all the issues to find a way forward which worked for both me and the buyers. A huge thank you to them both, the experience would have been a lot harder without their support. I will definitely use Bond again in the future.
Gillian · 9 March 2026
Agent replied · 14 April 2026
Dear Gillian,
Thank you so much for taking the time to leave such a detailed and generous review. We’re delighted to hear that you felt well supported throughout the sale and that our communication and service met your expectations.
We’re especially grateful for your kind words about Matt and Alister. Navigating unforeseen issues can be challenging, and we’re pleased they were able to provide clear advice, patience, and solutions that worked for everyone involved. Your trust and cooperation made a real difference.
Thank you again for choosing Bond Residential, we truly appreciate the recommendation and would be delighted to work with you again in the future.
★★★★★ 5/5
GoogleFrom the initial home visit for valuation to the day of completion I cannot fault the work done by or the support given by the whole team at Bond. They responded quickly to all communications and were able to achieve a price for my property higher than I’d expected. Marketing was great and my property sold on the first weekend of viewing. The after sales team kept in communication throughout, providing updates frequently. A special shout out to Byron who helped make this whole process as stress free as possible.
Suzanne · 9 February 2026
Agent replied · 14 April 2026
Hi Suzanne,
Thank you so much for writing this lovely review. The team and especially Byron were delighted to read your comments and we are all really grateful for the 5 star rating.
Many thanks
Directors of Bond Residential
★★★★★ 5/5
GoogleI have been so impressed with Bond Residential. I notice such professionalism, positivity and outstanding communication, especially from Alistair Bailey. The weekly/some daily updates have been so appreciated, thank you Alistair; along with amazing customer care and the human touch. House buying isnt an easy process, however because of Bonds due diligence and willlingness to track and monitor their sales consistently, and work as a team with solicitors and other agents; this alone has made such a difference. Thank you very very much. Your service and your kindness has been outstanding throughout the process.
Wendy · 9 January 2026
Agent replied · 14 April 2026
Hi Wendy,
Thank you so much for taking the time to share your recent home buying experience.
Your kind words and comments have been shared with the team and are greatly appreciated by all.
Kind regards
Steve, Graham and Lee
★★★★★ 5/5
GoogleWe have recently rented a property through Bond residential and have been extremely satisfied with the entire process. Stella showed us around the property and has been our point of contact through the entire process. We had a couple of teething problems that we reported through the portal and these were dealt with immediately. I cannot recommend Stella enough, both polite and professional, we would want to use her again and would recommend her and Bond to our friends.
Claire · 9 January 2026
Agent replied · 14 April 2026
Hi Claire,
Many thanks for taking the time to share your recent experience of letting a property through Bond Residential. Your kind words and 5 star rating have been shared with Stela and are appreciated by all of the team.
Kind Regards
The Directors and staff
★★★★★ 5/5
GoogleI had a very good experience with Stela from Bond Residential. She was very professional, friendly, and always willing to help throughout the whole renting process. She explained everything clearly, responded quickly to messages, and made sure everything went smoothly.
Thanks to her, renting the house was simple and stress-free. I highly recommend Stela to anyone looking for a reliable, helpful, and professional agent.
Bianca · 30 March 2026
Agent replied · 14 April 2026
Hi Bianca,
Thank you so much for your wonderful review. We’re delighted to hear that you had such a positive experience with Stela and that she was able to make the renting process smooth and stress-free for you.
Your kind words about her professionalism, clear communication and helpful approach will mean a great deal to her. Thank you for your recommendation, we truly appreciate it and wish you all the very best in your new home.
★★★★★ 5/5
GoogleI recently complete the purchase of a property listed by Mark and am so glad they were the agents involved! The seller struggled to get all the relevant information together, but Claire went above and beyond to keep the deal moving. I've bought and sold a few properties and have to say I've never encountered such diligent, friendly and proactive agents. These guys should be the benchmark for all estate agents - I would 100% recommend and will be using them again.
Calum · 3 October 2025
Agent replied · 3 August 2026
Thanks so much for the kind words Calum. Without Claire, I don’t think the sale would have gone through. She’s a brilliant asset to our team. Good luck with the build 🏠 …
★★★★★ 4/5
GoogleWe were happy with the service we received. Rochelle and Gemma were absolutely brilliant at chasing the other parties in the chain and keeping the process going. Briony and the rest of the team were also very good at keeping us up-to-date …
Sam · 30 June 2026
Agent replied · 31 July 2026
Thank you Sam for your honest and baanced review. We’re really pleased you felt well supported during both the marketing and progression of your sale, and we appreciate you recognising the efforts of everyone involved. Your feedback is genuinely valued.
★★★★★ 5/5
GoogleWe were really pleased with Bond Residential throughout the whole process of renting our new property, especially Stela who took us through the entire process. From start to finish they kept us updated and were easy and helpful to reach out to with any queries.
G · 11 June 2026
Agent replied · 13 June 2026
Thank you so much for your kind review. We’re delighted to hear that you were pleased with the service you received throughout the process of renting your new home.
Stela will be especially pleased to hear your lovely feedback. Keeping our clients informed and being on hand to help with any questions is something we take great pride in, so it’s wonderful to know that this made your experience a positive one.
Thank you again for choosing Bond Residential. We wish you every happiness in your new home and all the very best for the future.
★★★★★ 5/5
GoogleWe’ve had a great experience working with Bond Residential. Stela and the team are professional, responsive, and a pleasure to deal with from start to finish. Communication was clear, everything was well organised, and it’s obvious they genuinely care about providing a high level of service. As contractors, it’s refreshing to work with an estate agent who values good relationships and trust. Highly recommended.
Harrison · 9 January 2026
Agent replied · 14 April 2026
Hi Harrison,
Many thanks for your kind words and 5 star rating. We have shared your review with Stela and the team. Your comments were really appreciated by all of the team.
Kind Regards
The Directors and staff
★★★★★ 5/5
GoogleIt's been a little bit of a rocky road to get to sell our property due to multiple buyers pulling out but Mark, Julie and the team have been amazing! We are so impressed with your level of support and going the extra mile at every opportunity to get our house sold. You both have been solid from the start and answered all of our questions what seemed like no matter the time of the day. We are hugely impressed by your level of service and would highly recommend you to all our friends and family. We wish you all the best for the future and know you will continue to be highly successful. Thanks also to Claire who pushed the sale over the finishing at the very end. I will miss my 9 meadow vale what's apps but also glad we reached the end !! Best wishes Chris and Dave 🙏💪👋👋👋
Chris · 3 August 2025
Agent replied · 3 August 2026
Thank you so much Chris. It wasn't the easiest of sales but I'm so pleased that we managed to get there in the end. We all hope you get settled into your new home and thank you so much for letting us help to get you moved.
★★★★★ 5/5
GoogleWorking with Mark & Julie has been an absolute pleasure. From day one, they made us feel confident and well-supported throughout the entire process. They went above and beyond to ensure we had all the information we needed, and were always available to answer any questions, big or small.
What really stood out to us was their consistent communication. We never felt out of the loop, and they kept everything moving forward smoothly, even when we encountered a few hurdles. They really took the stress out of the process, making us feel like we had a true team on our side.
Their dedication and professionalism were clear from the start, and we were especially impressed with how proactive they were in managing the sale and communicating with all parties involved. It’s rare to find estate agents who genuinely care about their clients’ needs, and Mark & Julie definitely do.
We can’t thank them enough for making what could have been a complicated and stressful experience so much easier. Highly recommend their services to anyone looking for an estate agent who truly delivers results and exceptional service!
Bethan · 3 August 2025
Agent replied · 3 August 2026
Thanks so much Bethan. It’s wasn’t the easiest of sales but I’m so pleased that we managed to get through those hurdles and help you move into your new home. We both wish you all the best and that you get settled in ok x
★★★★★ 5/5
GoogleHad the most fantastic service and experience of Marc Buchanan Property Group. Ashleigh Tunstall provided the most brilliant customer service and liaison between she and I and between the vendor and I, which it made complete sense to do, with both of our agreement. Just made everything so easy and she got back to me almost immediately- even messaging and calling me from her holiday in Tunisia to make sure nothing got held up. I can’t thank or praise her enough. She was an absolute delight to work with on my purchase- highly competent, processed and got things done incredibly quickly with the utmost professionalism. Extremely personable, friendly and incredibly likeable. Had great contacts and also recommended a brilliant firm of solicitors locally who got completion done in 3 weeks! Thank you so much, Ashleigh.
Rosie · 3 August 2025
Agent replied · 3 August 2026
Thanks for your feedback Rosie. It’s great to hear that Ashleigh has provided you with a fantastic service. We hope you get settled into your new home. All the best, Mark, Ashleigh and the team 🤣 …
★★★★★ 5/5
GoogleGraham Hughes and his team were very helpful and professional when selling a house . Keeping us informed and updated and advice when needed . Thanks to the whole team .
Alison · 4 September 2026
Agent replied · 8 September 2026
Thank you so much for your kind review. We’re delighted to hear that you were pleased with the professional service and support you received from Graham and the team throughout the sale of your property.
Keeping our clients informed, providing regular updates and being available with advice whenever it’s needed are all really important to us, so it’s wonderful to know this made a positive difference to your experience.
Thank you again for choosing Bond Residential and for your lovely comments about the whole team.
We wish you all the very best for the future.
★★★★★ 5/5
GoogleI've received the most professional caring responsive service from Bonds and I would easily recommend them to my friends and family. As this was my first experience of buying and selling they explained everything to me clearly and I was never left in the dark wondering what was happening. A special thanks to Matt and Alistair. 👍👍👍 …
Jo · 13 February 2026
Agent replied · 14 April 2026
Hi Jo,
Thank you so much for your lovely review. We’re especially pleased to hear that, as your first experience of buying and selling, you felt fully informed and supported throughout. Clear communication is so important to us, and it’s great to know you were never left wondering what was happening.
Matt and Alistair will be delighted to hear your kind words. Thank you again for your recommendation, it truly means a lot to the whole team.
We’d be very happy to help you again in the future.
★★★★★ 5/5
GoogleI honestly can't thank the team enough for everything they did throughout my house purchase. From start to finish they were so friendly, approachable and genuinely happy to help with anything I needed. No question ever felt like too much trouble, and they were always quick to reply, keeping me updated and putting my mind at ease.
What really stood out was how genuinely invested they were. It never felt like I was just another sale, they seemed just as excited as I was when everything came together.
Thank you all so much, I couldn't recommend you highly enough, and I'll always be grateful for helping make such a special milestone such a positive experience. 🏡
Heather · 31 July 2026
Agent replied · 3 August 2026
Thanks so much Heather for the kind words. When we started, we never wanted people to feel like just another number so I’m so pleased that you felt that we genuinely care. Congratulations on your purchase and we all hope you get settled into you new home 🏠☺️ …
★★★★★ 5/5
GoogleConsistently excellent from start to finish
I’ve worked with Mark before when buying, so I knew I was in good hands, but selling with him (and Holly) was just as good.
From the valuation through to getting it on the market, everything felt really straightforward and easy. The photos and video were honestly amazing, so good they nearly made me question why I was even selling in the first place.
The house sold in under a week, which says it all really. Mark & his team were always quick to respond, happy to answer any questions, and nothing ever felt like too much trouble. They really do go above and beyond.
Tom · 3 April 2026
★★★★★ 5/5
GoogleJamie and the team where super helpful, they kept us in mind on our search and found us exactly what we where looking for.
Charlotte · 17 September 2026
Agent replied · 19 September 2026
Hi Charlotte,
Thank you for your lovely review.
We’re delighted Jamie and the team kept you in mind throughout your search and helped you find exactly what you were looking for.
We really appreciate your feedback and wish you every happiness in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
