Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleRating only, no written review.
Nyong · 29 March 2024
Agent replied · 26 August 2024
Hi Nyong
Thank you for taking the time to provide a 3-Star rating. Unfortunately you do not provide any feedback as to why you gave this rating, so I would be interested to know more, so as to ensure we can improve our service or provide answers to any queries you may have had. Please feel free to email me directly at sb@beresfords.co.uk with more information and I would be happy to answer any concerns you may have had that resulted in you posting your 3-star review.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 4/5
GoogleRating only, no written review.
Elvis · 29 March 2024
Agent replied · 26 August 2024
Hi Elvis
I just wanted to say thank you personally for taking the time to leave a 4 star rating regarding the service provided by our team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Kwaku · 29 March 2024
Agent replied · 26 August 2024
Hi Kwaku,
Many thanks for the 5 star award for the team at our Chelmsford office. I am pleased you were impressed with the level of service received as I know how hard the team work to provide the best possible customer care. Thank you for sharing your experience, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleRating only, no written review.
Ronnie · 28 February 2024
Agent replied · 26 August 2024
Hi Ronnie
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Rinjo · 28 February 2024
Agent replied · 26 August 2024
Hi Rinjo
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
PETER · 28 February 2024
Agent replied · 26 August 2024
Hi Peter
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Alexander · 28 February 2024
Agent replied · 26 August 2024
Hi Alexander
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Regina · 29 January 2024
Agent replied · 26 August 2024
Hi Regina
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Oladayo · 29 January 2024
Agent replied · 26 August 2024
Hi Oladayo,
I just wanted to say thank you personally for taking the time to leave a 5 star review regarding the service provided by our lettings team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Aigbedo · 29 January 2024
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 29 January 2024
Agent replied · 26 August 2024
Hi Paul
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Francis · 29 January 2024
Agent replied · 26 August 2024
Hi Francis
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Kanu · 29 January 2024
Agent replied · 26 August 2024
Hi Kanu,
Thank you for taking the time to post your 5 star review for the team at our Chelmsford office. The team are all focused on providing the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleRating only, no written review.
Arianna · 30 December 2023
Agent replied · 26 August 2024
Hi Arianna,
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Nalaka · 30 December 2023
Agent replied · 26 August 2024
Hi Nalaka,
Many thanks for your 5 star award for the team at our office in Chelmsford. I am pleased you were impressed with the level of service received and thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 3/5
GoogleRating only, no written review.
Christine · 1 October 2023
Agent replied · 27 November 2023
Hi Christine,
I noticed you gave us a 3 star rating which may indicate that you were unsatisfied in some way with the service provided to you on this occasion. I would be keen to understand more about your experience so if you could provide further details via email at a.horsley@beresfords.co.uk I would be very grateful.
Alison Horsley, Customer Service Manager
★★★★★ 1/5
GoogleRating only, no written review.
Laurie · 27 September 2023
★★★★★ 5/5
GoogleRating only, no written review.
Jack · 26 September 2023
Agent replied · 26 August 2024
Hi Jack,
I just wanted to say thank you personally for taking the time to leave a 5 star review regarding the service provided by our team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 1/5
GoogleRating only, no written review.
Maria · 17 September 2023
Agent replied · 27 November 2023
Hi Maria,
I noticed your recent 1-star review and wanted to investigate in more detail. Unfortunately, as no comments were listed I can only assume that your 1-star rating is because you failed to secure a suitable property to rent via ourselves on two separate occasions. Naturally, I can fully appreciate your disappointment at not securing either, but there was significant interest from various parties on both properties and ultimately it was the landlord's decision in terms of which set of tenants they chose to proceed with. I hope this helps provide a clearer explanation of our company's position in this respect. If in fact your comments related to another issue, please feel free to email me sb@beresfords.co.uk with more information and I will investigate accordingly.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Iz · 10 September 2023
Agent replied · 26 August 2024
Hi Iz,
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Joao · 10 September 2023
Agent replied · 1 October 2023
Hi Joao,
Many thanks for the 5 star award for the team at our Chelmsford Office. I am pleased you were impressed with the level of service received and hope that we can be of further assistance in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleRating only, no written review.
Theophilus · 29 August 2023
Agent replied · 27 November 2023
Hi Phill,
Many thanks for the 5 star review for the team at our Chelmsford office. The team all work really hard to provide the best possible customer service and will appreciate you taking the time to post your award. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleRating only, no written review.
Phill · 8 August 2023
Agent replied · 29 August 2023
Hi Phill,
Many thanks for the 5 star review for the team at our Chelmsford office. The team all work really hard to provide the best possible customer service and will appreciate you taking the time to post your award. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleRating only, no written review.
Swati · 24 July 2023
Agent replied · 26 July 2023
Hi Swati,
Many thanks for the 5 star award for the team at our Chelmsford office. The team work really hard to provide the best possible customer care and will appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.