Trusted Agent profile · Chelmsford

Beresfords Chelmsford reviews

★★★★★ Excellent

489 reviews across 1 platform

10 Duke Street, Chelmsford, CM1 1HL

Part of Beresfords, see every office.

Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.5 out of 5 across 489 reviews on 1 platform, including 489 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Beresfords won in 2026.

Google logo

4.5 / 5

489

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.

3/5

Google

Rating only, no written review.

Nyong · 29 March 2024

Agent replied · 26 August 2024

Hi Nyong Thank you for taking the time to provide a 3-Star rating. Unfortunately you do not provide any feedback as to why you gave this rating, so I would be interested to know more, so as to ensure we can improve our service or provide answers to any queries you may have had. Please feel free to email me directly at sb@beresfords.co.uk with more information and I would be happy to answer any concerns you may have had that resulted in you posting your 3-star review. Steven Bond Managing Director, Residential Lettings

4/5

Google

Rating only, no written review.

Elvis · 29 March 2024

Agent replied · 26 August 2024

Hi Elvis I just wanted to say thank you personally for taking the time to leave a 4 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Kwaku · 29 March 2024

Agent replied · 26 August 2024

Hi Kwaku, Many thanks for the 5 star award for the team at our Chelmsford office. I am pleased you were impressed with the level of service received as I know how hard the team work to provide the best possible customer care. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

Rating only, no written review.

Ronnie · 28 February 2024

Agent replied · 26 August 2024

Hi Ronnie I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Rinjo · 28 February 2024

Agent replied · 26 August 2024

Hi Rinjo I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

PETER · 28 February 2024

Agent replied · 26 August 2024

Hi Peter I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Alexander · 28 February 2024

Agent replied · 26 August 2024

Hi Alexander I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Regina · 29 January 2024

Agent replied · 26 August 2024

Hi Regina I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Oladayo · 29 January 2024

Agent replied · 26 August 2024

Hi Oladayo, I just wanted to say thank you personally for taking the time to leave a 5 star review regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Aigbedo · 29 January 2024

5/5

Google

Rating only, no written review.

Paul · 29 January 2024

Agent replied · 26 August 2024

Hi Paul I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Francis · 29 January 2024

Agent replied · 26 August 2024

Hi Francis I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Kanu · 29 January 2024

Agent replied · 26 August 2024

Hi Kanu, Thank you for taking the time to post your 5 star review for the team at our Chelmsford office. The team are all focused on providing the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Google

Rating only, no written review.

Arianna · 30 December 2023

Agent replied · 26 August 2024

Hi Arianna, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Nalaka · 30 December 2023

Agent replied · 26 August 2024

Hi Nalaka, Many thanks for your 5 star award for the team at our office in Chelmsford. I am pleased you were impressed with the level of service received and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

3/5

Google

Rating only, no written review.

Christine · 1 October 2023

Agent replied · 27 November 2023

Hi Christine, I noticed you gave us a 3 star rating which may indicate that you were unsatisfied in some way with the service provided to you on this occasion. I would be keen to understand more about your experience so if you could provide further details via email at a.horsley@beresfords.co.uk I would be very grateful. Alison Horsley, Customer Service Manager

1/5

Google

Rating only, no written review.

Laurie · 27 September 2023

5/5

Google

Rating only, no written review.

Jack · 26 September 2023

Agent replied · 26 August 2024

Hi Jack, I just wanted to say thank you personally for taking the time to leave a 5 star review regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

1/5

Google

Rating only, no written review.

Maria · 17 September 2023

Agent replied · 27 November 2023

Hi Maria, I noticed your recent 1-star review and wanted to investigate in more detail. Unfortunately, as no comments were listed I can only assume that your 1-star rating is because you failed to secure a suitable property to rent via ourselves on two separate occasions. Naturally, I can fully appreciate your disappointment at not securing either, but there was significant interest from various parties on both properties and ultimately it was the landlord's decision in terms of which set of tenants they chose to proceed with. I hope this helps provide a clearer explanation of our company's position in this respect. If in fact your comments related to another issue, please feel free to email me sb@beresfords.co.uk with more information and I will investigate accordingly. Steven Bond Managing Director - Residential Lettings

5/5

Google

Rating only, no written review.

Iz · 10 September 2023

Agent replied · 26 August 2024

Hi Iz, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Joao · 10 September 2023

Agent replied · 1 October 2023

Hi Joao, Many thanks for the 5 star award for the team at our Chelmsford Office. I am pleased you were impressed with the level of service received and hope that we can be of further assistance in the future. Alison Horsley, Customer Service Manager

5/5

Google

Rating only, no written review.

Theophilus · 29 August 2023

Agent replied · 27 November 2023

Hi Phill, Many thanks for the 5 star review for the team at our Chelmsford office. The team all work really hard to provide the best possible customer service and will appreciate you taking the time to post your award. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Google

Rating only, no written review.

Phill · 8 August 2023

Agent replied · 29 August 2023

Hi Phill, Many thanks for the 5 star review for the team at our Chelmsford office. The team all work really hard to provide the best possible customer service and will appreciate you taking the time to post your award. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Google

Rating only, no written review.

Swati · 24 July 2023

Agent replied · 26 July 2023

Hi Swati, Many thanks for the 5 star award for the team at our Chelmsford office. The team work really hard to provide the best possible customer care and will appreciate you taking the time to share your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Beresfords Chelmsford

Has Beresfords won any awards?

Yes. In The Trusted Agent 2026 awards: Beresfords, Chelmsford won Trusted Agent; Beresfords, Brentwood won Gold; Beresfords, CO1 won Trusted Agent; Beresfords, Colchester won Trusted Agent; Beresfords, Upminster won Trusted Agent.

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