Beresfords Writtle reviews in Chelmsford

Hi TochukwuThanks for your feedback and I am pleased that Tom was able to assist you effectively when you contacted us.Steven BondManaging Director - Residential Lettings

Hi EmilyWe appreciate you taking the time out to post your positive comments following a recent visit to your property by one of our Inventory Clerks. I know that Ryan will be very grateful for your kind words and thank you from all of us for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi HollyThank you so much for posting your recent review on Trustpilot. I am pleased that you were impressed with the service provided by Alice within your lettings team at Maldon. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Thank you for taking the time to post your 5 star review for our team. I am pleased to hear you were impressed with the level of service they provided and thank you for sharing your experience.Alison Horsley, Customer Service Manager

Hi Khodor,Thank you so much for taking time out to post your review. It was great to read your positive comments regarding the service provided to you by our lettings team in Chelmsford. I know all the staff will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi JokeMany thanks for your feedback. I was pleased that you were impressed with the service provided by Eleanor throughout the application process and I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Emily,Thanks for your feedback regarding Gabby. I was pleased to read that she was very responsive throughout the entire process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi GN,I note that you have recently uploaded a 1-star review on Trustpilot. Although this is not a review platform we subscribe to, I still felt it appropriate to respond regardless. Firstly, I apologise if you felt the level of service provided by Beresfords failed to meet your expectations.In the case of the laminate flooring, prior to your tenancy commencing the landlord had agreed to deal with this, but thereafter they changed their mind. We did express our concerns to the landlord at that time, but struggled to gain a further commitment from them to provide the required authority to proceed with the required works. We continued to push for a change in their position, but unfortunately it took some considerable time to gain a commitment from them to deal with this. As far as the fence is concerned, I can confirm that in our experience the large majority of landlords do not actually know which fence falls within their area of responsibility and we as agents would have no way of establishing this unless we had sight of the deeds. Despite our efforts to try and receive more specific information in this regard, this was not forthcoming.Just prior to tenants moving out of a property we always undertake a check-out inspection, and this is designed to establish the overall condition of the property at the end of a tenancy and pick up any points which may require attention. Should there be certain items that we believe need to be rectified, we have to refer this to the landlord concerned and gain permission to secure quotations. Once received we would normally propose a deduction from the tenants deposit if deemed appropriate, but by law, until such signed authority is received from both landlord and tenant to acknowledge the actual amount of any deposit being refunded, we cannot release any monies back. This is not a company policy but a legal requirement. Unfortunately, it can take some considerable time for the required written approval to come back to us which can be frustrating from our own perspective, as quite rightly tenants become frustrated at the length of time being taken to return any monies owed to them. From our own perspective, we would much rather be able to return the monies straight away as there is no financial incentive whatsoever for us to do otherwise. However, unfortunately we are governed by specific legislation. As a result, agents often receive bad press for the delays in deposits being returned, when invariably if they adhere to the law, delays become unavoidable.I fully appreciate your frustration but hope that my explanation goes some way to clarify our company's position in this instance.Steven Bond - Managing DirectorResidential Lettings

Hi AshleyThank you for providing your feedback. I was pleased to read that Lauren promptly resolved an issue that arose and answered all the queries you raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi ValentineThanks so much for taking the time to provide us with your feedback. It's great that you would not hesitate in recommending us to others and we all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Hi Sarah, Thank you for taking the time to post your 5 star award and kind comments for the team based at our Writtle office. The team work hard to provide the best possible customer care and will appreciate you sharing your experience. Many thanks for your recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Ewan, Many thanks for the 5 star review for both our Writtle and Chelmsford offices. The Writtle team initially booked in your valuation with Mike, our Assistant Manager at Chelmsford. Both teams are focused on the quality of their customer care and will do all possible to guide and support as you move forward. Rest assured, you will be in very safe hands with Mike, should you choose to market with us. Thank for your kind comments, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi JenniferMany thanks for providing your feedback and 5-star rating. I am pleased that you were impressed with Alice and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Jonathan,Thanks for your feedback. I was pleased to read that our lettings team in Chelmsford worked effectively throughout the rental process and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi JenniferThanks for taking the time to provide us with your positive feedback following your recent dealings with Alice in our lettings department at Billericay. I am pleased that you found her approach to be patient and understanding and I know she will be very grateful for your kind words, as we all are of the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi MustafaThanks so much for taking time out to provide us with your feedback following your recent dealings with Hannah. I am pleased that everything was explained clearly and that the related process was straight forward. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Dear Hayley and DavidI have seen a copy of your recent review posted on Trustpilot. Although this is a review platform we do not subscribe to, I wanted to reply regardless. The reason the deposit has not been returned to date is due to the general condition of certain parts of the property following your departure at the end of your tenancy. As a result, the landlord instructed us not to return any of your deposit until such time as relevant quotations had been received from contractors to put things right. Legally, letting agents cannot refund monies to tenants until such time as both landlord and the tenants concerned have agreed a mutually acceptable compromise. I understand that Elaine West, a member of our lettings team has spoken to you (Mr) on Tuesday and Thursday of this week, and is doing her very best to resolve this matter as soon as possible. The landlord has committed to come back with the findings of the quotations early next week so let’s hope that at this point both parties will be reasonable and come to a sensible arrangement, which in turn will enable us to return some of your deposit. We hope that you now appreciate agents have to follow a legal process in such instances, and in some instances it can take a considerable period of time to reach a final conclusion. Steven BondManaging Director

Hi Athol,I just wanted to thank you for taking time out to provide your feedback and I am pleased that our local lettings team impressed. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Alex,Thank you for leaving your positive feedback. I was pleased to read that Alice has been efficient and helpful throughout your dealings with her and that you found the overall experience to run smoothly. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Ose,So pleased that you were impressed with Debby and that she dealt with you throughout in a professional manner. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi GretaI noticed that you left a recent review on Trustpilot which is a site that we do not subscribe to, however, I still felt it appropriate to reply. I am sorry if you felt our staff were dismissive during a recent telephone call. In some cases landlords are very specific in terms of the criteria that they require, especially regarding tenants with pets. As I am sure you will appreciate, we follow the instructions of our landlords in this regard. Currently demand from prospective tenants is outweighing supply, and we know that many tenants are becoming frustrated at continuously missing out on properties. We try to do our very best for all of them but can only match one set of tenants to each property. I will discuss with the relevant branch the circumstances surrounding your comments, as a positive customer experience is very important to us..Steven Bond - Managing Director Residential Lettings

Hi AnikaThanks so much for providing us with your feedback. I’m so pleased you were impressed with our service and that everything proceeded without issue.Steven Bond Managing DirectorResidential Lettings

Hi Abaker,We appreciate you finding some time to provide us with your feedback. I am pleased that you found Lauren helpful when renewing your tenancy and we are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings

Hi NamritaYour feedback is very much appreciated. I was pleased to read that Kate, one of our senior Inventory Clerks was friendly and professional, listened to some of your concerns and promptly addressed them. I know Kate will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings