Beresfords Writtle reviews in Chelmsford

HI Anne,Thank you for posting your feedback. I was so pleased to read your comments and I am glad that you recognise the benefit of using our fully managed service. We always strive to make the entire process as stress free as possible for both landlords and tenants alike. We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings

Hi KimThank you for your kind words regarding Lauren. I know she will be very grateful as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi MichaelHaving read the contents of your updated review, I wanted to reply to you personally.Firstly, whenever we negotiate a new transaction, during the process we ask every tenant if there are any specific requests or changes that they would like to make to the property, as this is normally agreed as part of the contract. Having reviewed your individual file, it is clear that at the time you did not request that any changes be made. Shortly after moving into the property, I understand that you have made a number of requests for changes and we are always happy to oblige, subject of course to the landlord agreeing to these changes.I would ask you to appreciate it is not just a question of securing a simple yes or no answer from the landlords. There are often a number of conversations taking place between all relevant parties, and once agreed we have to complete various items of paperwork to ratify any amendments that have been requested and agreed. In terms of notifying you in advance of our standard charge to deal with such matters, I just wanted to point out that specific reference is made to this, not only within the initial Terms & Conditions that you would have signed prior to proceeding with an application, but also within the formal Tenancy Agreement itself. I only mention this, as I did not want you to think that we had implemented such charges without making them clear at the very outset. I hope my explanation helps clarify things in a little more detail from our Company's perspective and I hope that you are able to agree all of the required changes with your landlord, and then enjoy your time in the property.Steven BondManaging Director - Residential Lettings

Hi RichardThanks for taking time out to provide us with your feedback. I'm pleased that you found the process from start to finish to be seamless and stress free, and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi JamesThank you for your positive comments regarding Sarah. I am pleased that you feel she offers sound advice and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi CumaaliI note that you have previously posted a separate review some time ago regarding the same issue and I did provide you with a detailed response at the time. Since then, our internal filenotes clearly indicate that Kate, our Inventory Clerk has made concerted efforts to resolve the dispute between yourself and the landlord over your deposit and regular contact has been maintained with you throughout. Due to the inability of yourself and the landlord to reach an amicable agreement, our recommendation has been that you lodge an independent claim via the Property Ombudsman. They will then conduct a completely independent review of the situation and make a decision based on the facts in terms of what funds from your deposit, be it all, part or none should be returned to you. As explained in my previous reply, letting agents are not legally permitted to release any funds back to a tenant until such time as a mutual agreement has been reached between the landlord and the tenant. I genuinely hope that you are able to resolve this matter once and for all at the earliest opportunity.Steven BondManaging Director - Residential Lettings

Hi DoreenThanks for taking the time to provide us with your feedback following your recent dealings with your local lettings department. I am pleased that our team made sure that everything proceeded for you without issue and that you were pleased with the condition of the property which you have rented from us. I hope you enjoy living at the property and wanted to express my personal thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi AaronThanks for your positive comments following your recent dealings with Rylie. I was pleased to read that she was both helpful and professional throughout.Steven BondManaging Director - Residential Lettings

Thank you so much for taking the time to post such a detailed review. I am so pleased that Karen and her lettings team in Havering met your expectations. Regulation is a big part of our industry now and it is so important that letting agents ensure that their landlords comply, otherwise they could be left exposed to possible prosecution and financial loss. We are all very appreciative of your positive comments and 5-star rating and hope to be acting for you for many years to come.Steven BondManaging Director - Residential Lettings

Hi ValentinaThanks so much for taking the time to provide your detailed feedback, having recently dealt with our lettings department in Chelmsford. I was pleased to read that the team have answered all of your questions effectively and assisted you throughout the process.Steven Bond Managing Director - Residential Lettings

Hi Henry,Many thanks for leaving your positive feedback. It is great to read that you have had a good experience with our lettings team in Brentwood, but especially Hannah. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Anjana,Many thanks for your kind words regarding Tom and Kris who are part of our lettings team in Chelmsford. I know they will be very grateful for your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Rebecca,I was disappointed to read your recent comments contained on Trustpilot. This is not a review platform we subscribe to, but nonetheless I wanted to reply to you regardless. I am surprised that our staff were dismissive when you contacted them, but apologise if your felt this to be the case. Please rest assured that as a business we have no pre-set idea of the type of tenants we want to rent to. Ultimately, it is our landlords decision. However, this is certainly never based on a tenants accent or nationality and in most cases they would not meet or speak to them. Chelmsford is a natural migration point for many people moving out of the Capital and we currently rent to lots from the East End of London. I myself come from Plaistow and I am very proud of that fact! I’m pleased that you have managed to find a property elsewhere and I'm sorry that your experience of dealing with us was poor on this occasion. Steven Bond, Managing DirectorResidential Lettings

Hi TochukwuThanks for your feedback and I am pleased that Tom was able to assist you effectively when you contacted us.Steven BondManaging Director - Residential Lettings

Thank you for taking the time to post your 5 star review for our team. I am pleased to hear you were impressed with the level of service they provided and thank you for sharing your experience.Alison Horsley, Customer Service Manager

Hi EmilyWe appreciate you taking the time out to post your positive comments following a recent visit to your property by one of our Inventory Clerks. I know that Ryan will be very grateful for your kind words and thank you from all of us for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi HollyThank you so much for posting your recent review on Trustpilot. I am pleased that you were impressed with the service provided by Alice within your lettings team at Maldon. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Khodor,Thank you so much for taking time out to post your review. It was great to read your positive comments regarding the service provided to you by our lettings team in Chelmsford. I know all the staff will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi JokeMany thanks for your feedback. I was pleased that you were impressed with the service provided by Eleanor throughout the application process and I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Emily,Thanks for your feedback regarding Gabby. I was pleased to read that she was very responsive throughout the entire process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi GN,I note that you have recently uploaded a 1-star review on Trustpilot. Although this is not a review platform we subscribe to, I still felt it appropriate to respond regardless. Firstly, I apologise if you felt the level of service provided by Beresfords failed to meet your expectations.In the case of the laminate flooring, prior to your tenancy commencing the landlord had agreed to deal with this, but thereafter they changed their mind. We did express our concerns to the landlord at that time, but struggled to gain a further commitment from them to provide the required authority to proceed with the required works. We continued to push for a change in their position, but unfortunately it took some considerable time to gain a commitment from them to deal with this. As far as the fence is concerned, I can confirm that in our experience the large majority of landlords do not actually know which fence falls within their area of responsibility and we as agents would have no way of establishing this unless we had sight of the deeds. Despite our efforts to try and receive more specific information in this regard, this was not forthcoming.Just prior to tenants moving out of a property we always undertake a check-out inspection, and this is designed to establish the overall condition of the property at the end of a tenancy and pick up any points which may require attention. Should there be certain items that we believe need to be rectified, we have to refer this to the landlord concerned and gain permission to secure quotations. Once received we would normally propose a deduction from the tenants deposit if deemed appropriate, but by law, until such signed authority is received from both landlord and tenant to acknowledge the actual amount of any deposit being refunded, we cannot release any monies back. This is not a company policy but a legal requirement. Unfortunately, it can take some considerable time for the required written approval to come back to us which can be frustrating from our own perspective, as quite rightly tenants become frustrated at the length of time being taken to return any monies owed to them. From our own perspective, we would much rather be able to return the monies straight away as there is no financial incentive whatsoever for us to do otherwise. However, unfortunately we are governed by specific legislation. As a result, agents often receive bad press for the delays in deposits being returned, when invariably if they adhere to the law, delays become unavoidable.I fully appreciate your frustration but hope that my explanation goes some way to clarify our company's position in this instance.Steven Bond - Managing DirectorResidential Lettings

Hi AshleyThank you for providing your feedback. I was pleased to read that Lauren promptly resolved an issue that arose and answered all the queries you raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Sarah, Thank you for taking the time to post your 5 star award and kind comments for the team based at our Writtle office. The team work hard to provide the best possible customer care and will appreciate you sharing your experience. Many thanks for your recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Ewan, Many thanks for the 5 star review for both our Writtle and Chelmsford offices. The Writtle team initially booked in your valuation with Mike, our Assistant Manager at Chelmsford. Both teams are focused on the quality of their customer care and will do all possible to guide and support as you move forward. Rest assured, you will be in very safe hands with Mike, should you choose to market with us. Thank for your kind comments, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager