Trusted Agent profile · Chelmsford
★★★★★
1,235 reviews across 2 platforms
10 Duke Street, Chelmsford, CM1 1HL
Part of Beresfords, see every office.
Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.6 out of 5 across 1,235 reviews on two platforms, including 505 Google reviews rated 4.5.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleThanks to Oliver my problem was resolved so quickly in 2 hours from the moment I let him know.Thanks a lot 🙏 …
Hi Kristine Thank you for your recent review. I am pleased that Oliver in our Property Management department was able to respond swiftly in assisting you to resolve your issues. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotExceptional Experience with James Annetts of Beresfords Group
My recent interaction with James Annetts, Letting Consultant of Beresfords Group during my property application process in Chelsford was nothing short of exceptional. James exhibited a remarkable level of professionalism, expertise and dedication to ensuring a seamless and stress-free application. His clear and transperant communication, prompt responses to inquiries, and expert guidance has been invaluable during the process so far. In summary, James Annetts has exemplified the highest standard of service at Beresfords group, making the entire rental experience not only efficient but also enjoyable. I wholeheartedly recommend their services, especially those provided by James, to anyone seeking a top-tier letting agency experience.
Hi Ikenna,We really appreciate your feedback. So pleased that you were impressed with the services offered throughout your transaction, especially from James. It's great that you would recommend us to others. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleAbbie was friendly, professional and very efficient.
Hi Lindsey It was great to read that you have found Abbie in our Chelmsford lettings department to be helpful and professional throughout your recent dealings with her. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleWe have had a brilliant experience with Beresfords, unlike any experience I have had with an estate agent before. I usually dread interacting with estate agents during the moving process, they (generally) take ages to get back to you, are unresponsive, and not very helpful. Beresfords are the complete opposite. From the very first phone call enquiring about the property, the show around, the paperwork etc, Beresfords have been amazing. Our lettings consultant Thomas was brilliant - super responsive, called us a couple of times to give us updates about how the renovations were going prior to our move in and was more than happy to answer any questions. Christine who was in charge of our referencing and paperwork was equally as helpful and we felt really looked after and like they had our best interests at heart, which has never happened before with an estate agent! I don't usually leave Google reviews, but was so impressed with these guys that I felt I needed to let them and others know - can't recommend enough!
Hi Iona, Many thanks for taking the time to leave your positive review. It is great to receive such wonderful feedback regarding the service provided by our lettings team in Chelmsford, and in this instance I know that Thomas in particular will be very grateful for your kind words and 5-star rating. We all appreciate that you chose Beresfords to assist you in your move and we look forward to working with you again in the future. We wish you every happiness in your new home. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotExcellent property management team and personal experience with Kate Haywood
Was a tenant in a property managed by Beresfords for the last 4 years plus. Property management team always excellent and sorted out any maintenance issues promptly. However have to give special kudos to Kate Haywood, the ever patient inventory clerk who performed our regular inspections and also our checkout admirably. I think it's easy to discount their role especially since they tend to be bearers of bad news but Kate was always helpful and gave us constructive advice whenever she could. Definitely made the moving out process less stressful!
Hi BoonMany thanks for taking time out to provide us with your feedback. I was pleased to read that having been a tenant in one of our properties for more than 4 years, that you were impressed with the way in which our Property Management team handled any maintenance based queries. I know that Kate Haywood in particular will be very grateful for your kind words and 5-star rating, as we all are.Steven BondManaging Director - Residential Lettings
4/5
GoogleOur agent Abby was so great during our moving process; communication was amazing, and she was very helpful. Thank you, Abby!
Hi Agbeni Thank you for your recent review. I was pleased to read that Abby in our Chelmsford office was able to assist you efficiently, keeping you fully informed throughout the moving process. I know she will be very grateful your kind words, and we all appreciate the 4-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleI would like to express my sincere appreciation for Phoebe’s professionalism. She was exceptionally well prepared for the appointment and provided thorough answers to our questions. She did a wonderful job highlighting the strengths of the properties and represented the agency with great dedication. Please keep up the excellent work.
Many thanks Maria for the great review for Phoebe from our Chelmsford office. Phoebe prides herself on the quality of her customer care and will do all possible to match people to suitable property. It is pleasing to hear you were installed with confidence in her ability and thank you for sharing your experience. Your 5 star award and kind comments are much appreciated, we look forward to assisting you in the future. Alison Horsley, Customer Service Director
4/5
TrustpilotSmooth and pleasant move
I had the pleasure of experiencing a truly smooth and pleasant transition during my recent property move. From the very beginning, James went above and beyond, taking the time to show us the property and ensuring we were well-informed at every stage of the process initially. His assistance was invaluable, and his efficiency was commendable.Furthermore, the support provided by Christine and Gabby was nothing short of outstanding. They exhibited remarkable efficiency in handling all the necessary documentation and checks and making sure every detail in regard to the move was communicated to us on time.I really appreciate the team for their assistance throughout this phase. Their commitment to making this process seamless and stress-free is truly commendable.Thank you for making this transition a memorable and enjoyable experience for us. Nikhil and Darshana
Hi NikhilThank you for leaving such a detailed review. It was pleasing to read that you have been satisfied with the service provided to you by our lettings team in Chelmsford. It is great that James, Gabby and Christine in particular have provided you with an efficient service and given their valuable support throughout your property move. We wish you all the best in your new home.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThank you to all staff.
Amy was an absolute star, from beginning of our journey. Not only did Amy settle any queries, we had regarding our first move, she made sure everything was clear and understood. She is always happy and smiling, and nothing is every too much of a bother. Amy, has made our first move, a stress free, exciting experience. The beresford staff, have been incredibly helpful, with every single aspect. I can't express how grateful I am, and I would recommend anyone who is starting their journey of a new home, to 100% choose beresford.
Hi Nicola,Thank you for leaving your positive review. We pride ourselves in delivering the best customer possible to our clients and it is great to read that you have felt that is what you have received during your recent dealings with us. I know Amy in particular will be very grateful to hear of your kind words and 5-star rating and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotFantastic Service From Start To Finish
Amy was very helpful, I mustve called 1000 times in a short period of time with questions. Nothing was too much of a stretch for Amy, she is very knowledgeable and very efficient in her job. She keeps you in the loop every step of the way!Holly in the finance team was very helpful and very efficient with her job, she chased everyone at Paragon up very quickly for us and made sure everything was dealt with the same day!Charlie was very polite and helped us get the little bits of information we needed to finalise!As a whole the whole team will fill you with confidence and help from start to finish with the whole process taking some of the stress of moving! The only stress now would be yourself!
Hi Ben,Many thanks for taking the time to leave your detailed review. It was great to read that you have been impressed with service provided to you by our lettings team at Havering and that we helped to make the the whole process less stressful. As a Company we invest heavily in customer care and I know Amy, Charlie and Holly in particular will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHannah Grant - exceptional
I am having issues with a tenant who asked for a section 21 notice (29 Radcliffe House) and then stopped paying her rent. Hannah Grant has been superb in liaising with me, Paragon and the tenant. She is dealing with a very difficult tenant in terms of communication but has stuck at the task until she gets an answer. She has advised the tenant of the risk she is taking in not paying her rent, so is not only looking after my interests but also the tenants. She has also dealt with the claims process with Paragon, saving me time and effort.In all my dealings with Hannah I have found her to be totally professional, trustworthy and extremely personable. She is someone who seems to go above and beyond my expectations. In my view, she is a real asset to Beresfords.
Hi Andrew,Many thanks for taking time out to post your review. I was pleased to read that Hannah is assisting you with a difficult situation and adopted a professional approach throughout.I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent Service Rendered by Beresfords Team
I am delighted for the opportunity to write a review about the priceless contributions of the Beresford Team in our journey to becoming a buy to let landlord. It’s being quite a roller coaster ride!The proactiveness of the Mortgage Adviser, Pindar, enabled us to beat the deadline of a good mortgage rate offer with few hours left. Finding a suitable property in the right location was an uphill task. After several weeks of scouring the market, endless property viewings and disappointments, we were signposted to 10 Wren Road. To be honest I was sceptical about getting the property. The openness and Professionalism of the Rob who conducted me around during the viewing, encouraged us to put in an offer and pray to get it accepted by the seller.The offer acceptance was followed by several months of waiting for the necessary probate paperwork to come through. It was like waiting forever! Throughout the long wait, the Beresford Team kept us posted all the way. Holly Hall and other members of the Team were exceptional in giving regular updates. Without their constant communication and reassurance, we would have walked away. It was a nail-biting wait; we were able to exchange contract within the 2 weeks of grace after expiration of the mortgage offer. Thank you Guys, we are forever grateful to you and to God.We are personally thankful to Karen for her guidance on the refurbishment and decoration works required to get the property to a good shape suitable for tenancy. Her first visit to the property was thorough, nothing missed her attention to details. She went through long list of improvements required. From jet-washing the walkway to make it more presentable, to removal of existing polystyrene ceiling tiles for statutory reasons, removal of bathroom barrel locks for health and safety reasons, changing old electrical switches etc and the urgent need to obtain building Landlord insurance ASAP before start of the renovation / redecoration works. It was a long list and every item on it was necessary. Furthermore, she explained with clarity, details of the professional fees that will be charged for Beresfords services and offered some generous discount as an encouragement. We are so grateful for her wisdom and guidance. Next was the uphill task of getting suitable Tenant. With many interests from prospective Occupants, the meticulous efforts of Karen’s Letting Team made it far easier to identify the right Tenants with good credit rating for the property. Without the five-star performance / professionalism of the Beresford Team and God’s help, we will not have been able to record success this far. I highly recommend their Team to anyone considering embarking on buy to let property rental journey. It is always good to be guided by those who know and have proofs to show for it. Thank you.
Hi Temitope,Thank you so much for taking a considerable period of time out of your busy schedule to provide detailed feedback following your recent details with our sales, lettings and mortgage teams. Clearly, they made a potentially stressful process relatively straightforward and found you some high quality tenants for the property, once refurbished. It's great you would not hesitate in recommending our services to others and I hope that your first experience of buying to let leads on to more acquisitions in the future. in the meantime, I know everyone involved at our end will be very grateful for your kind words and 5-star rating. Steven BondManaging Director - Residential Lettings
4/5
TrustpilotTitle: Exceptional Professionalism and Outstanding Customer Service at Beresfords Estate Agents Me and my mother rented 5 Thought lodge London RM11 2BE on the 31 /08/2023 Rating: ★★★★★ I recent
Title: Exceptional Professionalism and Outstanding Customer Service at Beresfords Estate AgentsMe and my mother rented5 Thought lodgeLondon RM11 2BEon the 31 /08/2023Rating: ★★★★★I recently had the pleasure of working with Beresfords Estate Agents during my property search journey, and I must say that their level of professionalism and customer service was truly outstanding. From the moment I walked through their doors, I felt at ease and confident that I was in capable hands.The first thing that struck me was the warm and welcoming atmosphere in their office. The staff greeted me with genuine smiles and were ready to assist me with my queries.Here is a list of the staff members that helped meKarenDavidLauren JMelissaAmyCharlie Their knowledgeable team seemed to have an excellent understanding of the local property market, and their expertise was evident throughout our interactions.One aspect that particularly impressed me was their attention to detail. They took the time to thoroughly understand my requirements, preferences, and budget, which ultimately saved me from wasting time on unsuitable properties. Their dedication to matching clients with the right properties is impeccable.Beresfords Estate Agents' customer service was exceptional throughout the entire process. They promptly responded to my calls and emails, ensuring that I was well-informed at every step. They arranged property viewings at my convenience and were very accommodating when I requested additional visits or had specific concerns.During property viewings, their agents were friendly, professional, and highly knowledgeable about each property's features and surrounding areas. They went above and beyond to provide me with all the necessary information to make an informed decision, and I never felt rushed or pressured into making a purchase.Once I found my dream home, Beresfords Estate Agents guided me through the offer process, negotiating on my behalf with professionalism and expertise. They were transparent, ensuring all details and terms were clear and understood.After my offer was accepted, Beresfords continued to offer support and assistance, liaising with solicitors and other parties involved. This streamlined communication ensured a smooth and stress-free process until the final completion of the for lettingsOverall, I cannot recommend Beresfords Estate Agents highly enough. Their professionalism, attention to detail, and dedication to customer satisfaction set them apart from other estate agents. If you are looking for a reliable and efficient team to assist you in your property search, I strongly encourage you to choose Beresfords Estate Agents.
Hi Mr. Mcbride,Just thought I would reply personally following the detailed feedback you posted recently online. Having dealt with our local lettings team it was great to read your positive comments linked to the level of service provided to you. As a business we invest heavily in the recruitment of high quality personnel and then commit to continue this investment as part of their ongoing career development. Therefore, when reading comments such as your own it just reinforces just how important this is. I know that everyone involved within Beresfords will be very grateful for your kind words and we hope that you are very happy whilst residing at the property during your tenancy. Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThomas was absolutely wonderful at…
Thomas was absolutely wonderful at finding home that met all of our requirements. He took the time to thoroughly explain a home’s details before we decided to move forward with it. He liaised between the two parties seamlessly. We were able to relax and have a stress free process due to his professionalism. Thanks again to Thomas and everyone at Beresfords for all the advice and help we received.
Hi DenizThanks for taking time out to provide us with your feedback in your recent dealings with Tom who works within our lettings team at Chelmsford. I am pleased that he made the process much easier for you, liaising effectively between all relevant parties. I hope everything has now completed satisfactorily for you and we very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleHaving chosen beresfords to sell our parents house,was the best decision we made.Informing and guiding us every step of the way,could not of been more helpful.Wonderful group of people.I would certainly recommend this company.Thank you to them all at such an emotionally difficult time,special thanks goes to Phoebe.
Hi Annette, Thank you for taking the time to post your 5 star award for the sales team at our Chelmsford office. The team will tailor their approach dependent upon circumstances, guiding and supporting from the first point of contact. It is pleasing to hear you were impressed with the level of service extended to you and thank you for your kind recommendation. Alison Horsley, Customer Service Director.
5/5
TrustpilotI wish all agents were this great!
I wish all agents were as reliable/easy to deal with as Alice and Christine from Beresfords. Very friendly service all round. They took a lot of the stress and frustration I was experiencing from other agencies out of the equation.Trying to find a somewhere in the current climate with so many people going for each property is frustrating. Majority of agents I spoke to wouldn't even do simple things like return calls/emails or couldn't get through to them on phone lines. With Beresfords being the polar opposite to my experiences elsewhere, returning calls and doing what they said, when they said they would was a breath of fresh air. I was happy with their service even before I was offered the property so would wholeheartedly recommend them to anyone.Thank you Alice and Christine!
Hi Matt,Thanks for posting your detailed review.I am pleased that our lettings team helped to make the process of finding a suitable property to rent much easier for you, and it is great that following your recent experience of dealing with us, you would not hesitate in recommending Beresfords to others. We all very much appreciate your kind words.Steven Bond - Managing DirectorResidential Lettings
5/5
GoogleSimply brilliant! This process is hard enough to deal with it as it is let alone dealing with people who aren't good at their job.... But I can reassure anyone, you don't have to worry with Beresfords! Specifically, Phoebe! She has been fantastic. Always happy to help most of hours of the day and really personable and thorough. Will always use beresfords!
Many thanks Ashely for the fantastic review for the team at our Chelmsford office and in particular Phoebe, you main point of contact. The team will do everything within their power to ensure the process is as stress-free as possible, guiding and supporting throughout the journey whilst keeping in regular contact with all relevant parties. They will appreciate your 5 star award and kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Service Director.
5/5
TrustpilotMixed experience with communication but Lauren's help made a difference
I recently changed my contract with Beresfords for the property I own and rent through them. I switched from full management contract to let only contract.However, I was not happy with the process at first because it was a misunderstanding between me and the letting department. They did not respond to may emails and questions and I felt ignored. It was frustrating because I expected them to assign someone to help me since I was under full management contract. When I was about to lose hope, Lauren Johnson stepped in and contacted me firstly by email then by phone. She not only acknowledged the miscommunication but also took the time to clearly explain the entire process of changing contracts. Lauren made sure I understood the necessary steps for the contract switch and was open to discussing any concerns or questions I had. I would like to say a big thank you to Lauren for her support. Her actions reflect positively on Beresfords and demonstrate the value of having knowledgeable and customer-oriented staff members. She is undoubtedly an asset to Beresfords. While the initial breakdown in communication was disappointing Lauren's intervention and assistance turned the situation around. I believe that Beresfords should take this as an opportunity to improve their overall communication practices and ensure that clients receive consistent and timely responses. In conclusion, I am grateful to Lauren for going above and beyond to help me during the contract switch. Her exceptional support greatly improved my overall experience with Beresfords. I would recommend their services with the advice to seek assistance from staff members like Lauren to ensure a smooth and satisfactory experience.
Hi Andy and Sara,Thank you so much for providing such detailed feedback. Naturally, I was disappointed to read that your initial experience with your local lettings department was frustrating, but so pleased that Lauren stepped in, tackled the relevant issues head-on and then continued to be very pro-active throughout. I take on board your comments regarding general communications and always value such feedback from customers. We will of course re-visit our internal procedures in an attempt to improve further the way in which we communicate with our customers.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotCharlie Richardson is a very likeable…
Charlie Richardson is a very likeable guy who went above and beyond with his assistance.Polite, well informed and well dressed it was a pleasure to have dealt with him. I would definitely recommend him and beresfords to anyone else in the future . Charlie will go a long way with such an excellent attitude. I wish him all the best.
Hi MaureenThanks for taking the time to provide us with your feedback. I am pleased that you were impressed with the service extended to you by Charlie and the rest of our local lettings team. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleI can’t thanks Beresfords in Chelmsford enough for all their help selling my husbands property. From instructing James and him getting the property on the market quickly to then securing us a first time buyer in such a short time. A huge thanks to Yasmine and other members of the team for carrying the sale through to exchange. We couldn’t be happier with how smooth the process has been and how communicative the team was. I wouldn’t hesitate to recommend them to family and friends in the area who need to sell or buy. Thank you!
Many thanks Robert for the great review for our sales team in Chelmsford and in particular James and Yasmine. The team are focused on providing the best possible customer service, from the first point of contact through to exchange and completion. They will do everything within their power to ensure the transaction goes through smoothly, keeping all parties regularly updated. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
GoogleOverall an Excellent service. Clear and honest guidance and support from the beginning kept us informed throughout the process. We were initially visited by James for initial advice and valuation and during the visit, he was very open, honest and professional with his advice and valuation. At no point, did he attempt to over-sell their services, and provided us with a realistic valuation and possible outcomes. We were never pressured to enter into a contract with them. Once the contract was agreed upon, Beresfords managed the viewing process and kept us informed throughout the process. They screened the viewers to ensure that they are qualified and had the financial means for the purchase, which ensured only the serious buyers are attracted The website listings were managed professionally with accurate information and prioritised to ensure clarity. Very happy with the service we have received from Beresfords, and especially Yasmine for her excellent customer service skills throughout the process.
Hi Nadith, Thank you for taking the time to post your 5 star review for the team at our Chelmsford office and in particular James and Yasmin. The team are focused on providing our clients with the best possible customer care, from the first point of contact through to exchange and completion. A marketing strategy will be tailored to your specific circumstances and any potential buyers will be fully qualified. The team will guide and support throughout the process, keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
GoogleWe recently starting looking for a rental property as myself and my partner are relocating to Chelmsford. The whole process has been really smooth and in just over a week we found an amazing place. We have been emailing Abby back a fourth for the last few days and we have been so well informed and stress free through this normally stressful process all thanks to her. We can’t wait to get the keys are start a new chapter and Abby was a great help in making this happen!
Hi Rosie Many thanks for taking the time out to post your review. It is pleasing to read such positive comments regarding the service provided to you by our lettings team in Chelmsford. I am glad you have found the whole process to be stress free and that you have been kept well informed throughout. I know that Abby and the rest of the lettings team will be very grateful for your kind words and 5-star rating. We wish you every happiness in your new home. Steven Bond Managing Director - Residential Lettings
5/5
GoogleI'd like to take this opportunity to really thank "Gabby Giedraite" for providing an excellent service so far on our property search. It's been like a month we've been on and off travelling to Chelmsford to find the right property and not able to make it till we approached Beresfords / Gabby sometime last week. Then Gabby had given us viewing for Saturday and considering the A12 road closure, we couldn't make for 1130am viewing time. Then we called up and Gabby was able to make it for late in the afternoon for us and came all the way to show us the property and detail around as well which really helped us to consider and finalise our move. And over this week, Gabby has been on top of the things to get our IDs and verification and we paid our holding deposit as well which was well progressed just as Gabby made sure she progresses the things for us. Really well done and keep it up, hope all things will be sorted and we move asap. Cheer$ once again Gabby and the team for Good Work, I might owe you guys a drink:)
Hi Sravan, Thank you so much for taking time out to post your review. I am pleased that you found Gabby's approach both helpful and professional, and that she was pro-active during your application process. I know Gabby will be very grateful for your kind words and we are all very appreciative of your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleI’ve had a fantastic experience with Beresfords. I am very happy with their service, they worked incredibly quickly and helped me choose the best property for my needs. The letting agents were very supportive and kind, always responding promptly to all my questions. Their professionalism and efficiency made the whole process smooth and stress-free. Highly recommended!
Hi Elitza Thank you for providing us with your recent review. Its great that our lettings team in Chelmsford were able to source you a suitable property and made sure any questions or queries you had were answered swiftly, which made the whole process run smoothly for you. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
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