Trusted Agent profile
★★★★★
1,198 reviews across 2 platforms
10 Duke Street, Chelmsford, CM1 1HL
Part of Beresfords, see every office.
Beresfords's Chelmsford office at 10 Duke Street is rated 4.6 out of 5 across 1,198 reviews on two platforms, including 476 Google reviews rated 4.5.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleJames has been very helpful in ensuring a smooth and reliable process to renting a house. We are very happy with Beresfords.
Hi Reiner I am so pleased that you found James helpful and the whole process of renting a house through our Company went smoothly and without issue. Steven Bond Managing Director - Residential Lettings
5/5
GoogleI Have been dealing with Beresfords for many years & always found all the team very helpful knowledgeable & professional nothing too much trouble will continue to use their services for many more years Would like to give a big thank you to Sarah Puckrin for her continued support & hard work during the last few months She has been amazing Also another big Thankyou to Chris Tom & Abby in the letting department for all their hard work & support
Hi Ann, Many thanks for posting your recent review on Google. It is great that you have been dealing with our Company now for many years and that during that time have found our lettings team both knowledgeable and professional. I know they will be very grateful for your kind words and 5-star rating. Steven Bond - Managing Director Residential Lettings
1/5
TrustpilotVery disappointing experience
Very disappointing experience. We made an offer on a property and proceeded in good faith, only to discover a significant issue and unable to proceed. I felt it was quite a big issue not to have clarified with the seller. That that knew or didn’t care to know.
Having read the contents of your recent review Aidan, it is disappointing to note the comments made within. I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter. When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property. Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor. All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed. I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase. Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search. Alison Horsley, Customer Service Director
5/5
TrustpilotBeredford is amazing
Our experience with Beresford has been such an easy journey, Danny was super efficient with our enquiries and was very professional. We let Danny know that this was our first move, and he's been nothing short of patient and understanding with us. We've bombarded him with questions and Danny always responded to us quickly. We met with Eleanor on the day of the viewing and Eleanor was super friendly, and also extremely knowledgable with the property and gave us the reassurance we needed. Thanks guys! It's been great working with you :)
Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotWilliam was polite
William was polite, respectful and i had no issues with him being in my home. Beresdords on the whole are always polite and deal with matters effectively and quickly.
Hi Anita, Thank you for your feedback. I know that William will be grateful for your kind words and 4-star rating regarding his recent visit to your home. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotStaff support
Lauren has been the most helpful supportive and knowledgeable person I have ever come across in the many companies I have dealt with in trying to sort my late father’s estate. She is upbeat and sincere. A true credit to your company. And because of her I am more than likely put the sale of my rental properties in your hands.
5/5
GoogleI recently had the pleasure of working with Thomas as my letting agent, and I am compelled to share my positive experience. Thomas demonstrated exceptional communication skills throughout the entire letting process. His responsiveness and willingness to address my queries promptly were particularly commendable. Thomas exhibited a profound knowledge of the rental market, providing valuable insights that greatly assisted in making informed decisions. His professionalism and attention to detail instilled confidence, ensuring a smooth and efficient letting experience. I appreciate Thomas's commitment to ensuring my needs were met and his proactive approach to resolving any potential issues. It's evident that he takes pride in his work and genuinely values client satisfaction. In conclusion, I highly recommend Thomas for his exemplary letting agent services. His dedication, expertise, and personable approach make him an asset in the real estate industry. Best regards, Laurentiu
Hi Laurentiu, I really appreciate you taking time out to provide detailed feedback following your recent dealings with Tom and the rest of our lettings team at Chelmsford. I am pleased that you have been impressed with the service extended to you and I know that Tom in particular will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotIncredible customer service from Jack
Jack and the rest of this branch was spot on with everything, every step of the way with this move in! One particular thing that stood out was his communication and getting back to me as soon as he could as well as helping arrange things around me and my schedule. Great customer service that I’ve not experienced in a lot of places but definitely experienced here! Massive Thankyou to Jack and the team for one of the cleanest and smoothest move ins I’ve ever experienced.
Hi Peter,Many thanks for taking the time to provide us with your feedback following your recent dealings with our lettings department in Braintree. It's great that Jack played his part and impressed with his assistance and high levels of communication. I know that he will be particularly grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotNice fast service no messing around
Nice fast service no messing around! Chris Mitchell is the man
Hi Bobby Thank you for providing us with your recent review. It was great to read your comments regarding Chris from our lettings department in Upminster. I am pleased that he provided you with a fast and efficient service and I know he will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotGreat ambassador for Beresfords
Rylie has been a great ambassador for Beresfords - pulling out the stops to secure me a new tenant. It wasn’t easy as we had a couple of false starts, both due to tenants changing their minds and in one case just simply not answering messages to chase progress. But finally Rylie found a family who loved my old home. She has been super efficient, helpful and supportive. When we met in person she was the model of a letting agent professional. New tenants due to sign contract in 2 days time - thanks to Rylie.
Thank you for taking time out to provide us with your feedback, having recently dealt with Rylie who works in our lettings department at Brentwood. I was pleased to read that she has been proactive in finding you suitable tenants and remained in contact throughout the process in a prompt, efficient and professional manner. I know she will be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional customer service highly recommended
Professional and helpfull.The agent Gabby sent me an email regards the property and arranged a viewing for me. Her Collegue James was waiting for me. He show me the property and properly explained to me all details I need. I like this property, it is one bed flat with a perfect conditions to live. Fresh and decorated inside. Highly recommend agent Gabby and James from Beresford letting agency. They demonstrated excellent product knowledge during that visit, which helped me feel confident. Thank you so much for your professionalism!
Hi Totka,Thanks so much for providing us with your detailed feedback following your recent dealings with our lettings department in Chelmsford. I was pleased to read that you felt the team demonstrated excellent product knowledge and remained professional throughout. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleOliver was A star in the dark when our gas broke down.He was calm and professional. He checked on us and managed timely appointments. Finally all sorted. Thank you Oliver.
Hi Samuel Thank you so much for your recent feedback. It was great to hear that Oliver in our Property Management team has been able to assist you effectively in regard to the breakdown of your boiler. Staff training is especially important to us, so it is always pleasing to read comments such as yours, as Oliver has clearly used all the skills he has learnt and applied them in this case, which has resulted in him resolving the issues for you. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotProfessional, friendly and timely
All interactions with Ross have been professional, friendly and timely. Ross always responds with information and useful guidance, and ensure that deadlines are not missed. Where we have sought his advice, he replies quickly and in detail. It is a pleasure to work with Ross.
Hi John Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleI can't praise Hannah Grant, Senior Inventory Clerk, enough! She was so helpful advising us how to proceed with a deposit dispute when our leaving tenants refused to negotiate with us regarding the damage they caused at our apartment. Entering into a deposit dispute with our tenants has been very stressful and I felt out of my depth initially. But I know Hannah will be at the end of a phone or email to assist us along the way. Thank you Hannah 😊
5/5
TrustpilotGreat Service
My wife and I had a lovely viewing with Riley, who was friendly and was honest in answering all the questions we had. We didn't feel we had to hurry and leave - both Riley and the tenant made us feel welcome and it was one of the easiest viewings I have had in recent memory. Riley is a lovely person and we both enjoyed our viewing with her - credit to her and Beresfords! :)
Hi GiftThanks for your positive feedback following your recent dealings with Riley. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
1/5
GoogleI originally wrote a review to post here immediately after dealing with Beresford's but it was too long to be accepted by Google and I therefore left it. However, having recently received an email from Beresford's offering mortgage advice, it has prompted me to put a few words together. Having dealt with Beresford's in our previous rental property, I can honestly say they are best described as parasites, the dictionary meaning of which fits them very well. I've dealt with incompetence before but Beresford's went above and beyond to ensure that they demonstrated their complete inability to act in a professional manner. They wanted a considerable sum of money from our deposit but thankfully my wife picked apart their end of tenancy report piece by piece and we submitted a dispute with the DPS. They ruled in our favour and nothing more was said from Beresford's. Absolute amateurs in every sense. **EDIT** Further to the response from Beresford's, the issues came about from the end of tenancy report created by Beresford's themselves. It was wholly inaccurate and did not represent damage/issues caused by us. For instance Beresford's highlighted that there were weeds in the garden which would require a gardener and yet the inventory contained photos showing weeds in the garden when we moved in. We essentially handed the garden back as we found it. Pins and nails in walls, again tried to charge us for them and yet the inventory showed the very same things already in the walls when we moved in. I could go on as at the time, we picked your report apart piece by piece. There is a reason why Beresford's are rarely recommended on local social media groups when people ask for agent recommendations. Amateurs through and through.
Hi Chris, I was naturally disappointed to read the contents of your review and felt the need to cross reference our internal file notes. As we have not had any dealings with you since 2021 you appear to be referring to an issue which dates back more than two years where you were in dispute with your landlord over the return of your dilapidation deposit when your tenancy came to an end. Unfortunately, the landlord wanted to retain an element of your deposit due to some damage at the property being deemed to be beyond fair wear and tear. You disputed the amount being claimed and despite efforts to reach an amicable compromise between yourself and the landlord, the matter had to be independently adjudicated by a third-party Company (not Beresfords). The adjudicator confirmed an amount should be taken from your deposit, albeit at a lower figure than was first claimed by the landlord. The landlord accepted this decision and the remaining balance from your deposit returned to you immediately. In such instances Beresfords have no influence over such a decision and merely provide all related evidence to the adjudicator. Contrary to your comments, we didn't want a considerable sum of money from your deposit as we have no legal right over it. The money which was forfeited was awarded directly to the landlord by the independent adjudicator. This process has been put in place to ensure both landlords and tenants are treated fairly and where neither party can agree between them what is reasonable, the independent resolution process ensures both parties are able to put their case forward to someone who has not been directly involved in the tenancy. I hope this explanation provides a clearer indication of our Company's position in this instance and clarifies the extent of an agent’s role, should a deposit dispute be referred on to an independent adjudicator. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotGeraldine was fantastic
Geraldine was fantastic. Great attitude and very professional
Hi Bujar Thank you for your recent review. I know that Geraldine will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotI have been with Beresford's for many…
I have been with Beresford's for many years and have nothing but praise for them, Lauren Mobsby has always been so helpful and friendly and has always gone out of her way to accommodate me and be fair with me. she also gives very good advice when needed.
Hi Christina Thank you for providing us with your recent feedback. I was pleased to read that having worked with us now for a number of years, you continue to be impressed with the level of service we provide to you, and in particular the help and assistance you receive from Lauren in our Property Management department. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotI recently used Beresford Letting…
I recently used Beresford Letting Agency and couldn't be happier. Their team was professional, efficient, and truly dedicated to meeting my needs. Their exceptional customer service, transparency, and attention to detail made the entire process stress-free. Everything was clearly explained from the start of my journey. Beresford Letting Agency exceeded my expectations and made putting my property on rental a seamless experience. Highly recommended!Kris Murrells ⭐️⭐️⭐️⭐️⭐️James Annetts ⭐️⭐️⭐️⭐️⭐️Abby Johnson ⭐️⭐️⭐️⭐️⭐️
Hi SunilI really appreciate you taking the time to provide such detailed feedback following your recent dealings with our lettings department in Chelmsford. It's great that you found the team professional and efficient and that overall they exceeded your expectations. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleI approached Beresfords Lettings for rental accommodation. All staffs are friendly, especially Thomas who was highly professional, super friendly and easily approachable all the time for all the queries I had regarding the movement as I had a tight timeline to move-in to the rental accommodation in a week's time. He was able to turn the things around and finalise the deal for me in a real short time (less than a week) by swiftly completing the safety checks and background checks. Keys were handed to me in advance than promised. Thank you Thomas 😊
Hi Anand, Many thanks for taking the time to leave your detailed review. it is great to know that our lettings team in Chelmsford have been able to find you suitable accommodation within a tight schedule and that they have been professional and friendly throughout. I know that Thomas in particular will be especially grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleThanks to Oliver my problem was resolved so quickly in 2 hours from the moment I let him know.Thanks a lot 🙏 …
Hi Kristine Thank you for your recent review. I am pleased that Oliver in our Property Management department was able to respond swiftly in assisting you to resolve your … More
5/5
TrustpilotExceptional Experience with James Annetts of Beresfords Group
My recent interaction with James Annetts, Letting Consultant of Beresfords Group during my property application process in Chelsford was nothing short of exceptional. James exhibited a remarkable level of professionalism, expertise and dedication to ensuring a seamless and stress-free application. His clear and transperant communication, prompt responses to inquiries, and expert guidance has been invaluable during the process so far. In summary, James Annetts has exemplified the highest standard of service at Beresfords group, making the entire rental experience not only efficient but also enjoyable. I wholeheartedly recommend their services, especially those provided by James, to anyone seeking a top-tier letting agency experience.
Hi Ikenna,We really appreciate your feedback. So pleased that you were impressed with the services offered throughout your transaction, especially from James. It's great that you would recommend us to others. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleWe have had a brilliant experience with Beresfords, unlike any experience I have had with an estate agent before. I usually dread interacting with estate agents during the moving process, they (generally) take ages to get back to you, are unresponsive, and not very helpful. Beresfords are the complete opposite. From the very first phone call enquiring about the property, the show around, the paperwork etc, Beresfords have been amazing. Our lettings consultant Thomas was brilliant - super responsive, called us a couple of times to give us updates about how the renovations were going prior to our move in and was more than happy to answer any questions. Christine who was in charge of our referencing and paperwork was equally as helpful and we felt really looked after and like they had our best interests at heart, which has never happened before with an estate agent! I don't usually leave Google reviews, but was so impressed with these guys that I felt I needed to let them and others know - can't recommend enough!
Hi Iona, Many thanks for taking the time to leave your positive review. It is great to receive such wonderful feedback regarding the service provided by our lettings team in Chelmsford, and in this instance I know that Thomas in particular will be very grateful for your kind words and 5-star rating. We all appreciate that you chose Beresfords to assist you in your move and we look forward to working with you again in the future. We wish you every happiness in your new home. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotExcellent property management team and personal experience with Kate Haywood
Was a tenant in a property managed by Beresfords for the last 4 years plus. Property management team always excellent and sorted out any maintenance issues promptly. However have to give special kudos to Kate Haywood, the ever patient inventory clerk who performed our regular inspections and also our checkout admirably. I think it's easy to discount their role especially since they tend to be bearers of bad news but Kate was always helpful and gave us constructive advice whenever she could. Definitely made the moving out process less stressful!
Hi BoonMany thanks for taking time out to provide us with your feedback. I was pleased to read that having been a tenant in one of our properties for more than 4 years, that you were impressed with the way in which our Property Management team handled any maintenance based queries. I know that Kate Haywood in particular will be very grateful for your kind words and 5-star rating, as we all are.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Beresfords's Chelmsford office has 1,198 reviews across two platforms: 476 on Google, 722 on Trustpilot (across the whole business).
Beresfords Chelmsford is rated 4.6 out of 5 across all 1,198 reviews, and 4.5 out of 5 on Google from 476 reviews.
Beresfords Chelmsford, 10 Duke Street, Chelmsford, CM1 1HL.
