Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOutstanding Support from Mr. James at Beresfords
From our very first interaction with Mr. James at Beresfords Letting Agency in Chelmsford, it was clear we were in capable hands. His unwavering dedication and expertise shone through every step of the process as he worked tirelessly to find us the perfect property. James went above and beyond, ensuring every detail was addressed with precision and care, which significantly eased our decision-making process.
What stood out most was James' ability to manage everything so efficiently, showcasing his profound knowledge of the real estate market alongside his remarkable organizational skills. His friendly demeanor and professional attitude made us feel completely at ease, as if we were his only clients.
We are extremely pleased with the beautiful home James helped us secure and are grateful for his exceptional customer service. His proactive approach and the personalized attention he provided have made a lasting impression on us. We highly recommend Mr. James to anyone looking to find their ideal home in Chelmsford. His commitment to excellence is truly commendable.
Mufliha · 22 May 2024
Agent replied · 12 June 2024
Hi Mufilha,
Many thanks for taking the time to post your detailed review. It was pleasing to read that you have been happy with the service provided to you by our lettings department in Chelmsford, and in particular James, who assisted you in a professional, efficient and friendly manner. We are all very grateful for your kind words and 5-star rating and hope you will be very happy in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleOliver was very helpful and supportive when arranging repairs for a broken toilet in my rented property. He kept me updated throughout and checked in afterwards to ensure everything was resolved. Thanks, Ollie, much appreciated!
Idris · 27 November 2025
Agent replied · 12 June 2024
Hi Idris,
I just wanted to reply personally to thank you for taking time out to provide us with your feedback following your recent dealings with our lettings department at Chelmsford. I am pleased that the team made the process as stress free as possible for you and we are all very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotChris was very helpful.
Chris was very helpful throughout the process. He secured a tenant quickly with a good rental income.
Gillian · 4 May 2026
Agent replied · 4 June 2026
Hi Gillian
Thank you for providing us with your recent feedback. I was pleased to read that you found Chris to be efficient and helpful during your recent dealings with him, and that he was able to secure you a suitable tenant quickly. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleHaving dealt with Tom gave me a great deal of peace of mind.The initial reception was top notch,followed by constant property suggestions including viewings.I would say the service was A1. Tom would constantly check on me to find out if all was going well,he was also prompt in responding to any written or telephone enquiries. He turned our search nightmare into a glorious settlement through his professional guidance.I really appreciate the service he rendered. Please keep it up
Ronie · 8 June 2024
Agent replied · 25 August 2024
Hi Ronie
Thanks so much for taking time out to provide us with your feedback. I am so pleased that Tom assisted you effectively throughout the rental process and that a positive final outcome was secured. I know that Tom will be very grateful for your kind words as we all are with your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotBeresfords and Sanders cant be trusted. AVOID THEM.
Beresfords reccomend a solicitors called Sanders who are in the same building as themselves. There was a total lack of communication between the two of them from the start. My prospective buyer pulled out of my house sale after a fairly long period of time, and i feel that both parties could have helped me more with alot more communication with me to pre warn me. Just prior to this my solicitor as well as beresfords were keen for me to pay my solicitors fees for the initial searches to be done on my next property.. I paid them over £300 reluctantly as i wasnt sure if the buyer for my house was serious in her purchase of my property. I explained this to both of them as I was worried the buyer could well pull out and i didnt want to take the risk of losing my money. Subsequently the buyer did pull out and now i have to pay the full fee to their solicitors even though theyve done the initial searches. Over £1000. I feel both beresfords estate agents and Sanders Solicitors have let me down alot. I would not reccommend Beresfords or Sanders at all. Im sad to say this as this was my 1st experience of selling my property and its been a bad and expensive experience for me . Both parties cant be trusted. They are liars. Truth.
Mr · 18 April 2024
Agent replied · 19 June 2024
Hi Mr Taylor,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, it would appear there is further information relating to how events unfolded throughout this transaction. I understand your buyer instructed a central heating and water surveyor to inspect your boiler and this was then condemned, despite you confirming to all members of staff the boiler had been serviced. We reassured your buyer and they stayed with you but when they subsequently asked for a builder to visit the property and you declined, they withdraw from their purchase as this gave them further cause for concern. Please note, it is vital all parties are transparent throughout the process to ensure the smooth progression to exchange. As a result of your frustrations, which were not helped by the reasons I have outlined, the Branch Manager became your main point of contact during this transaction.We appreciate communication with Sanders could have been better and this is disappointing to hear as they are our solicitor of choice. This is unacceptable and we will be providing feedback to ensure this does not happen again. Should you wish to discuss the matter further with me, please feel free to contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleJames has been very helpful in ensuring a smooth and reliable process to renting a house. We are very happy with Beresfords.
Reiner · 16 March 2026
Agent replied · 25 August 2024
Hi Reiner
I am so pleased that you found James helpful and the whole process of renting a house through our Company went smoothly and without issue.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleThank you to the Berefords team especially Katy, who has made getting our first rental really easy and stress free. We really appreciate it. Thank you.
Jose · 27 September 2026
★★★★★ 5/5
GoogleI Have been dealing with Beresfords for many years & always found all the team very helpful knowledgeable & professional nothing too much trouble will continue to use their services for many more years
Would like to give a big thank you to Sarah Puckrin for her continued support & hard work during the last few months
She has been amazing
Also another big Thankyou to Chris Tom & Abby in the letting department for all their hard work & support
Ann · 14 March 2024
Agent replied · 12 June 2024
Hi Ann,
Many thanks for posting your recent review on Google. It is great that you have been dealing with our Company now for many years and that during that time have found our lettings team both knowledgeable and professional. I know they will be very grateful for your kind words and 5-star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
TrustpilotBeredford is amazing
Our experience with Beresford has been such an easy journey, Danny was super efficient with our enquiries and was very professional. We let Danny know that this was our first move, and he's been nothing short of patient and understanding with us. We've bombarded him with questions and Danny always responded to us quickly. We met with Eleanor on the day of the viewing and Eleanor was super friendly, and also extremely knowledgable with the property and gave us the reassurance we needed. Thanks guys! It's been great working with you :)
Ms · 5 March 2024
Agent replied · 19 June 2024
Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI recently had the pleasure of working with Thomas as my letting agent, and I am compelled to share my positive experience. Thomas demonstrated exceptional communication skills throughout the entire letting process. His responsiveness and willingness to address my queries promptly were particularly commendable.
Thomas exhibited a profound knowledge of the rental market, providing valuable insights that greatly assisted in making informed decisions. His professionalism and attention to detail instilled confidence, ensuring a smooth and efficient letting experience.
I appreciate Thomas's commitment to ensuring my needs were met and his proactive approach to resolving any potential issues. It's evident that he takes pride in his work and genuinely values client satisfaction.
In conclusion, I highly recommend Thomas for his exemplary letting agent services. His dedication, expertise, and personable approach make him an asset in the real estate industry.
Best regards,
Laurentiu
Laurentiu · 13 February 2024
Agent replied · 12 June 2024
Hi Laurentiu,
I really appreciate you taking time out to provide detailed feedback following your recent dealings with Tom and the rest of our lettings team at Chelmsford. I am pleased that you have been impressed with the service extended to you and I know that Tom in particular will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 4/5
TrustpilotWilliam was polite
William was polite, respectful and i had no issues with him being in my home. Beresdords on the whole are always polite and deal with matters effectively and quickly.
Anita · 22 December 2025
Agent replied · 25 December 2025
Hi Anita,
Thank you for your feedback. I know that William will be grateful for your kind words and 4-star rating regarding his recent visit to your home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotStaff support
Lauren has been the most helpful supportive and knowledgeable person I have ever come across in the many companies I have dealt with in trying to sort my late father’s estate. She is upbeat and sincere. A true credit to your company. And because of her I am more than likely put the sale of my rental properties in your hands.
Lisa · 22 December 2025
★★★★★ 5/5
TrustpilotNice fast service no messing around
Nice fast service no messing around! Chris Mitchell is the man
Bobby · 14 May 2026
Agent replied · 4 June 2026
Hi Bobby
Thank you for providing us with your recent review. It was great to read your comments regarding Chris from our lettings department in Upminster. I am pleased that he provided you with a fast and efficient service and I know he will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat ambassador for Beresfords
Rylie has been a great ambassador for Beresfords - pulling out the stops to secure me a new tenant. It wasn’t easy as we had a couple of false starts, both due to tenants changing their minds and in one case just simply not answering messages to chase progress. But finally Rylie found a family who loved my old home. She has been super efficient, helpful and supportive. When we met in person she was the model of a letting agent professional. New tenants due to sign contract in 2 days time - thanks to Rylie.
H&A · 23 January 2024
Agent replied · 19 June 2024
Thank you for taking time out to provide us with your feedback, having recently dealt with Rylie who works in our lettings department at Brentwood. I was pleased to read that she has been proactive in finding you suitable tenants and remained in contact throughout the process in a prompt, efficient and professional manner. I know she will be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional customer service highly recommended
Professional and helpfull.The agent Gabby sent me an email regards the property and arranged a viewing for me. Her Collegue James was waiting for me. He show me the property and properly explained to me all details I need. I like this property, it is one bed flat with a perfect conditions to live. Fresh and decorated inside. Highly recommend agent Gabby and James from Beresford letting agency. They demonstrated excellent product knowledge during that visit, which helped me feel confident. Thank you so much for your professionalism!
Totka · 14 January 2024
Agent replied · 19 June 2024
Hi Totka,Thanks so much for providing us with your detailed feedback following your recent dealings with our lettings department in Chelmsford. I was pleased to read that you felt the team demonstrated excellent product knowledge and remained professional throughout. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleOliver was A star in the dark when our gas broke down.He was calm and professional. He checked on us and managed timely appointments. Finally all sorted. Thank you Oliver.
Samuel · 27 November 2025
Agent replied · 27 December 2025
Hi Samuel
Thank you so much for your recent feedback. It was great to hear that Oliver in our Property Management team has been able to assist you effectively in regard to the breakdown of your boiler. Staff training is especially important to us, so it is always pleasing to read comments such as yours, as Oliver has clearly used all the skills he has learnt and applied them in this case, which has resulted in him resolving the issues for you. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional, friendly and timely
All interactions with Ross have been professional, friendly and timely. Ross always responds with information and useful guidance, and ensure that deadlines are not missed. Where we have sought his advice, he replies quickly and in detail. It is a pleasure to work with Ross.
John · 8 August 2026
Agent replied · 23 September 2026
Hi John
Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI can't praise Hannah Grant, Senior Inventory Clerk, enough! She was so helpful advising us how to proceed with a deposit dispute when our leaving tenants refused to negotiate with us regarding the damage they caused at our apartment.
Entering into a deposit dispute with our tenants has been very stressful and I felt out of my depth initially. But I know Hannah will be at the end of a phone or email to assist us along the way.
Thank you Hannah 😊
Janet · 15 May 2025
★★★★★ 5/5
TrustpilotGreat Service
My wife and I had a lovely viewing with Riley, who was friendly and was honest in answering all the questions we had. We didn't feel we had to hurry and leave - both Riley and the tenant made us feel welcome and it was one of the easiest viewings I have had in recent memory. Riley is a lovely person and we both enjoyed our viewing with her - credit to her and Beresfords! :)
Gift · 11 March 2024
Agent replied · 19 June 2024
Hi GiftThanks for your positive feedback following your recent dealings with Riley. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
GoogleI originally wrote a review to post here immediately after dealing with Beresford's but it was too long to be accepted by Google and I therefore left it.
However, having recently received an email from Beresford's offering mortgage advice, it has prompted me to put a few words together.
Having dealt with Beresford's in our previous rental property, I can honestly say they are best described as parasites, the dictionary meaning of which fits them very well.
I've dealt with incompetence before but Beresford's went above and beyond to ensure that they demonstrated their complete inability to act in a professional manner.
They wanted a considerable sum of money from our deposit but thankfully my wife picked apart their end of tenancy report piece by piece and we submitted a dispute with the DPS.
They ruled in our favour and nothing more was said from Beresford's. Absolute amateurs in every sense.
**EDIT**
Further to the response from Beresford's, the issues came about from the end of tenancy report created by Beresford's themselves.
It was wholly inaccurate and did not represent damage/issues caused by us.
For instance Beresford's highlighted that there were weeds in the garden which would require a gardener and yet the inventory contained photos showing weeds in the garden when we moved in. We essentially handed the garden back as we found it.
Pins and nails in walls, again tried to charge us for them and yet the inventory showed the very same things already in the walls when we moved in.
I could go on as at the time, we picked your report apart piece by piece.
There is a reason why Beresford's are rarely recommended on local social media groups when people ask for agent recommendations.
Amateurs through and through.
Chris · 15 December 2023
Agent replied · 12 June 2024
Hi Chris,
I was naturally disappointed to read the contents of your review and felt the need to cross reference our internal file notes. As we have not had any dealings with you since 2021 you appear to be referring to an issue which dates back more than two years where you were in dispute with your landlord over the return of your dilapidation deposit when your tenancy came to an end.
Unfortunately, the landlord wanted to retain an element of your deposit due to some damage at the property being deemed to be beyond fair wear and tear. You disputed the amount being claimed and despite efforts to reach an amicable compromise between yourself and the landlord, the matter had to be independently adjudicated by a third-party Company (not Beresfords). The adjudicator confirmed an amount should be taken from your deposit, albeit at a lower figure than was first claimed by the landlord. The landlord accepted this decision and the remaining balance from your deposit returned to you immediately. In such instances Beresfords have no influence over such a decision and merely provide all related evidence to the adjudicator. Contrary to your comments, we didn't want a considerable sum of money from your deposit as we have no legal right over it. The money which was forfeited was awarded directly to the landlord by the independent adjudicator. This process has been put in place to ensure both landlords and tenants are treated fairly and where neither party can agree between them what is reasonable, the independent resolution process ensures both parties are able to put their case forward to someone who has not been directly involved in the tenancy. I hope this explanation provides a clearer indication of our Company's position in this instance and clarifies the extent of an agent’s role, should a deposit dispute be referred on to an independent adjudicator.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGeraldine was fantastic
Geraldine was fantastic. Great attitude and very professional
Bujar · 15 May 2026
Agent replied · 4 June 2026
Hi Bujar
Thank you for your recent review. I know that Geraldine will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI recently used Beresford Letting…
I recently used Beresford Letting Agency and couldn't be happier. Their team was professional, efficient, and truly dedicated to meeting my needs. Their exceptional customer service, transparency, and attention to detail made the entire process stress-free. Everything was clearly explained from the start of my journey. Beresford Letting Agency exceeded my expectations and made putting my property on rental a seamless experience. Highly recommended!Kris Murrells ⭐️⭐️⭐️⭐️⭐️James Annetts ⭐️⭐️⭐️⭐️⭐️Abby Johnson ⭐️⭐️⭐️⭐️⭐️
Sunil · 12 June 2024
Agent replied · 22 October 2024
Hi SunilI really appreciate you taking the time to provide such detailed feedback following your recent dealings with our lettings department in Chelmsford. It's great that you found the team professional and efficient and that overall they exceeded your expectations. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI have been with Beresford's for many…
I have been with Beresford's for many years and have nothing but praise for them, Lauren Mobsby has always been so helpful and friendly and has always gone out of her way to accommodate me and be fair with me. she also gives very good advice when needed.
Christina · 8 July 2026
Agent replied · 23 September 2026
Hi Christina
Thank you for providing us with your recent feedback. I was pleased to read that having worked with us now for a number of years, you continue to be impressed with the level of service we provide to you, and in particular the help and assistance you receive from Lauren in our Property Management department. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI approached Beresfords Lettings for rental accommodation. All staffs are friendly, especially Thomas who was highly professional, super friendly and easily approachable all the time for all the queries I had regarding the movement as I had a tight timeline to move-in to the rental accommodation in a week's time. He was able to turn the things around and finalise the deal for me in a real short time (less than a week) by swiftly completing the safety checks and background checks. Keys were handed to me in advance than promised. Thank you Thomas 😊
Anand · 15 November 2023
Agent replied · 12 June 2024
Hi Anand,
Many thanks for taking the time to leave your detailed review. it is great to know that our lettings team in Chelmsford have been able to find you suitable accommodation within a tight schedule and that they have been professional and friendly throughout. I know that Thomas in particular will be especially grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
