Trusted Agent profile · Chelmsford
★★★★★
1,235 reviews across 2 platforms
10 Duke Street, Chelmsford, CM1 1HL
Part of Beresfords, see every office.
Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.6 out of 5 across 1,235 reviews on two platforms, including 505 Google reviews rated 4.5.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleArranging my move has been effortless, thanks to Abby.
Hi Steve We appreciate you taking time to leave a review but it seems that you have left one for a different business on our page. If we can help you with anything, please do get in touch.
5/5
GoogleExcellent service and very good customer care. Thomas is really kind, patient, and understanding. I had almost lost hope but they kept on reassuring me. Today I have a home, now my kids can finally join me in the uk. May you be blessed & keep being amazing at your job. To Abby thank you very much to you too for the help and patience.
Hi Annie So pleased that your recent experience when dealing with our lettings team in Chelmsford was a positive one and that Tom was both patient and reassuring throughout the process. It's great that you are now settled into the property with your children and I hope you enjoy living there. Steven Bond Managing Director - Residential Lettings
5/5
GoogleJust wanted to thank Natasha Haywood for helping me with my enquiries. I tend to ask a lot of questions & Natasha answered them all, which really helped lessen the anxiety of home hunting! Natasha was so patient with me & really took time to listen to my concerns, wants/needs. Thank you!x
Hi Frankie Thank you for taking time out to post your review. It was great to read that Natasha was able to assist you efficiently in your search for a new home and that she was able to remove some of the stress by answering any questions or queries you may have had effectively to put you at ease. I know she will appreciate your kind words and 5-star rating, as we all do. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotBeresfords Chelmsford letting is really helpful
Beresfords Chelmsford letting is really helpful for let out your property. I met Kris(Chelmsford branch manager) few years ago, he gave me very professional advices and deal with my property very efficiently. This time I used them to rent out a flat again. Kris and his team( James, Lauren) help me to set up quickly. James eagerly to find out the tenant for me and rent out soon after the property get into the market. really appreciate for their work. highly recommended!
Hi A S,Many thanks for taking the time to leave your review. It is great to hear that you have been dealing with our lettings team in Chelmsford for some years now, and that you find the service provided to you to be as professional and efficient as ever. I am pleased that we were able to find you a suitable tenant quickly and I know that Kris and the rest of his team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExemplary Team & Service
I naturally have very high expectations and I have to say that Beresfords consistently exceeded them. Our property, unexpectedly came up for renewal in November and I was incredibly concerned about the prospect of finding a new tenant with it being so close to Christmas. I spoke to Karen and she was absolutely fabulous. She reassured me, took control and skilfully guided us through the process. The entire team is simply superb, from Karen, Lauren M, Christopher, Lauren J, Abby and Leanne. They have a real sense of urgency and empathy, resulting in us securing new tenants in November. Each of them epitomise, efficiency, professionalism and tenacity. They continuously kept us up to speed on progress made and went beyond expectations. They work tirelessly hard to do the best for both tenant and landlord. An absolute joy to work with alongside a great outcome for landlord/tenant!
Hi DeniseI wanted to reply personally following the recent feedback you have posted. I was delighted to read that you have been impressed with the level of service extended to you by our lettings team covering the Havering Borough, and that you were guided through the renewal process in a prompt and professional manner, and kept updated throughout. I know that Karen and the rest of the team will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleAs part of the Beresford Team Oliver has been amazing at making sure all of tge issue we raised with our rental property are sorted quickly and swiftly. Thank uou!
5/5
TrustpilotGiven our move to a rental was an…
Given our move to a rental was an international move and not without its complications, Eleanor / Adam and the Landlord have been extremely patient and helpful throughout the entire contract and we have really appreciated their assistance and patience and would thoroughly recommend them.
Thank you for providing your detailed feedback. It was great to read that our lettings team in Brentwood were able to assist you in what transpired to be a slow and complicated move for you. I know that Adam and Eleanor in particular will be very grateful for your kind words regarding their patience and assistance in this matter and we wish you all the best in your new home. Steven Bond Managing Director - Residential Lettings Steven Bond Managing Director - Residential Lettings
5/5
GoogleAndy has been an excellent agent throughout the entire process, helping it move forward quickly, would definitely recommend Beresfords!
Many thanks Lily for the great review for Andy, Branch Manager at our Chelmsford office. You would have been in very capable hands as Andy will do everything within his power to ensure a sale goes through to exchange and completion. He will appreciate your kind recommendation and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotFirst Class!
I had a wonderful experience with Beresfords. Eleanor was such a professional lettings consultant with great knowledge of the area. From the beginning the client care was very specific and bespoke to my needs. I was contacted frequently in regards to a range of properties and given advice with lots of guidance from the letting consultant. Eleanor is particularly experienced and as I am still new to the area it was great to have her guidance and support. She is confident friendly and highly professional.
Hi EllaMany thanks for posting your feedback following your recent dealings with our lettings department in Brentwood. I am pleased that you were impressed with Eleanor's approach and found her to be both professional and knowledgeable. I am sure Eleanor will be very grateful for your kind words and 5-star rating, as am I.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotNice staff working here.
We are with Beresfords for about 4 years now, they helped us finding the flat that we live in at the moment. Shout out to Lauren who helped us during this time, professional and friendly, always prompt with answering to all our questions or enquiries. She made our renewal each year easy.
Hi CorneliaIt is great to know that you have been happy with the service we have provided during the past four years and that the process of renewal has been an easy one. I know Lauren and the team will be very grateful for your feedback and we look forward to continuing to work with you in the future.Steven BondManaging Director - Residential Lettings
5/5
GoogleABSOLUTELY FANTASTIC SERVICE WHEN DEALING WITH MY RENT RENEWAL. Sarah Hills experience put us at ease. She was very helpful in every situation that we were encountering and with patience and care Sarah was able to solve it. She is absolutely brilliant and professional to see to our needs in our difficult time and nothing was too much trouble. I cannot say thank you enough. It was a pleasure to deal with her. BLESS HER.
Hi Frank, Thank you so much for leaving your detailed review. It is pleasing to read that you have found the service provided by our team in Chelmsford, but especially Sarah, to have been helpful and professional. I know Sarah in particular will be especially grateful for your kind words and we all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotHighly Professional, Thorough, Efficient and Reliable
All the various departments at Beresfords have been extremely helpful. We have had issues with the local authorities and gas safety engineer services over the years and the team (particularly Sara, Cameron, Lauren and Christine) has been great at helping to resolve these problems by contacting these companies and liaising between us, the tenants and the services in a professional and efficient manner.They are brilliant at communicating with us, the landlords, at every step of the way so we are always kept in the loop with what is happening with our property.We would highly recommend Beresfords as a Letting Agent as they are very thorough, professional, efficient and reliable.
Hi DavinaI just wanted to reply personally to say thanks for taking time out to post your comments. I am pleased that our local lettings team supported you through a difficult process and were professional and efficient throughout. It is great that you would not hesitate in recommending Beresfords to others and we all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotLauren Senior
Lauren Senior, Renew Coordinator, was absolutely fantastic throughout my enquiry. Super fast responses, very professional, helpful, and friendly from start to finish. She made everything clear and easy to understand and kept me updated the whole time. Really appreciated the excellent customer service highly recommend!
Hi Basy Thank you for posting your detailed review. I am pleased that Lauren provided you with an efficient and professional service, maintaining clear communication with you throughout. It's great that you would not hesitate in recommending us to others and we all thank you for the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleOliver Hazell, Property Manager in Chelmsford is very Reliable, Friendly and gets the job done promptly.
Hi Rashmi, Thank you for taking the time to post your 5 star award for our Chelmsford office. The team work hard to provide the best possible customer service and will appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotSupportive and Helpful
During a recent visit Jack was as supportive and helpful as ever. He looks out for the interests of both the tenant (myself) and the landlord, which means we are well looked after by Beresfords and can feel at home in the property. Jack is friendly and professional, and follows up quickly and efficiently. Thank you Jack!
Hi KayMany thanks for taking the time to provide us with your detailed feedback following your recent dealings with Jack and rest of our lettings department at Braintree. I am pleased that your experience of dealing with us was positive and that you felt fully supported throughout the process. I know that Jack in particular will be grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJames Annetts professional and Knowledgeable. My first interaction with James at…
My first interaction with James at Beresfords was very polite and professional. He listened to my individual needs and swiftly responded matching me with properties that I hadn’t previously seen, after searching for many months. I would highly recommend James Annetts at Beresfords above all other Estate Agents in the local area. First class service!
Hi MelI am so pleased that you found James polite and professional, and that he matched you effectively with properties that met your specific requirements. I know he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotPaul was simply fantastic.
Paul was simply fantastic.Having had a relatively complicated referencing process, under stressful time constraints, he showed empathy and was persistent in reassuring us - leading to us securing the property we wanted to rent. The team at Beresfords were great to deal with and we couldn't be happier with the service.
Hi Warren,Thanks for providing your feedback and I am pleased that you were impressed with the service extended to you by Paul in our lettings department in Billericay. I am so pleased that he and the rest of his team were supportive and that you were appreciative of their efforts. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI’m so glad we chose Beresfords…
I’m so glad we chose Beresfords Havering for our lettings needs. We have had comprehensive dealings with Amy & Karen and both are an asset to the company. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for their housing needs within the particularly difficult market. Thank you Amy & Karen.
Hi HardeepI just wanted to reply personally, having read your recent review. I am pleased that you have been impressed with the way in which our lettings team have handled your queries and it is great that you would not hesitate in recommending us to others. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRental Renewal
Rental property was due for renewal in January. Lauren contacted us and provided the options available and the current market rate.Lauren then contacted the tenants straight away and new terms were agreed within a couple of days. Good clear communication and Lauren made the whole experience very easy.
Hi DeborahWe appreciate you providing us with your feedback from your recent tenancy renewal. I am pleased everything proceeded without issue and that you felt the communication between Lauren and yourself was effective. We always strive to make these negotiations as easy as possible for all concerned.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Help With Our Deposit Return
After checkout, Jazmin supported us throughout the whole deposit return process and communicated very well between us and the landlord. Thanks to her help and professional handling of the discussions, we received our full deposit back. She was always responsive, helpful, and understanding.
Hi Baris Thank you for posting your recent review. It was great to read that Jazmin has been instrumental in the handling of the return of your deposit, keeping you up to date and well informed of proceedings throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotJane Mann at Berefords Country and…
Jane Mann at Berefords Country and Village was an absolute pleasure to work with. From the moment she viewed our property, her professional advice and empathy in a difficult market was extremely appreciated. A clear communicator, very experienced, and always quick to respond. We very much appreciated her candid approach and support. Thank you.
Hi Deborah,Many thanks for the great review for Jane, Branch Manager of our Country and Village department. With many years experience, you will have been in very safe hands. Jane is focused on delivering the best possible customer care and will tailor her approach dependent upon circumstances. She will guide and support throughout the process, keeping all parties regularly updated. Your 5 star award is much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
5/5
TrustpilotI’ve been looked after & treated well…
I’ve been looked after & treated well during the process of finding a new place to live. I would definitely recommend this lettings agency to other people
Hi Daniel Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided to your during your recent search for a suitable property to rent. It's great that you would not hesitate in recommending us to others and we all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleHave had a great experience with Beresfords finding our flat to rent in Chelmsford. James was a great help in assisting us, especially due to the difficulties of the renting sector at this time, and was great at communicating quickly to ensure we found a place just right for us!
Hi Harriett I am so pleased that the lettings team in Chelmsford managed to find you a suitable flat to rent and that they remained in regular contact with you to ensure that you found a property that best suited your needs. Steven Bond Managing Director - Residential Lettings
5/5
GoogleI had a great experience with Beresfords Estate Agents in Chelmsford, especially James who was very professional, knowledgeable and responsive. He went above and beyond to help me and was always available to answer any questions. The team was friendly and approachable, making the process stress-free. I highly recommend Beresfords to anyone in the area looking to buy or sell a property. Thanks to James and the team for their outstanding service!
Hi Tom, Many thanks for the great review for James and the team who are based at our Chelmsford office. They are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. The team will do everything within their power to ensure a transaction goes through smoothly, keeping in touch regularly with all relevant parties. Your 5 star award and kind recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
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