Beresfords Chelmsford reviews

Hi Alice,So pleased that you found our lettings team friendly, professional and efficient. Its great that you have provided them with a 5-star rating which is much appreciated.Steven BondManaging Director - Residential Lettings

Hi Billy,Thanks for taking time out to post your review. I was pleased to read that you have found the approach of our staff friendly and that they assisted you effectively throughout the entire process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Many thanks for the 5 star award and kind comments for the team at our office in Chelmsford. I am pleased you were impressed with the service you received and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi TonyMany thanks for taking time out to post your review. I am pleased that during your dealings with our teams you found their approach professional.Steven BondManaging Director - Residential Lettings

Hi Danielle Having read the contents of your recent review I am sorry that you have not been receiving calls back regarding properties which were of interest. At the present moment in time there is a limited supply of available properties to rent, but our branches are being inundated with enquiries from prospective tenants. Furthermore, due to the current pandemic, we are operating with reduced staffing numbers in branch to protect our staff and customers alike, hence the reason why we are unable to respond as quickly as we would normally like to every incoming call. Unfortunately, due to the current pandemic we are having to operate under challenging market conditions but our staff are doing their very best to meet the demands of every customer. Once again, I am sorry that you have felt let down but this was certainly not our intention. Steven Bond Managing Director, Residential Lettings

Hi MichaelMany thanks for your positive feedback. I am pleased that we updated you on a regular basis with properties that were considered suitable.Steven BondManaging Director - Residential Lettings

Hi Akinlabi, Many thanks for taking the time to post your review. We all very much appreciate your kind words and 4-star rating. Steven Bond Managing Director - Residential Lettings

Hi Natasha, Many thanks for the great review for the team at our Chelmsford office. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion, keeping all parties regularly updated throughout the process. They will really appreciate your 5 star award and kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi PeterThank you for taking the time to post your recent review. I am not sure what specifically you refer to when mentioning 'the process'. I would be keen if you could email me directly with a little bit more information and why you feel it was intrusive and unnecessary. As a business we are always trying to improve the customer experience and the process in general, so it would be really useful to receive a little more feedback. To these ends I look forward to hearing back from you in due course.Steven BondManaging Director - Residential Lettings

Hi EyitayoI am pleased that you were impressed with the approach of our staff during your recent transaction. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Diego,Many thanks for providing your feedback. I was pleased to read that you found the approach of our team helpful and that they responded rapidly to any queries that were raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Ken,Many thanks for leaving your feedback. I am glad your experience with us has been a positive one and that you were kept informed of progress throughout. We are all very grateful for your 4-star rating.Steven BondManaging Director - Residential Lettings

Hi Ahaoma, Thanks for your feedback. Tom will be delighted that you have given him 5 stars for the service he provided! Steven Bond Managing Director - Residential Lettings

Hi NataliaJust a quick response to thank you for your positive feedback and 5 star rating.Steven BondManaging Director - Residential Lettings

Hi Japhet, Thank you for taking the time to leave your review. It is pleasing to read that you found the service provided to you by our lettings team in Chelmsford, but especially Thomas was a positive and wonderful one. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi SajiveThanks for posting your recent review. I was pleased to read that you found the approach of our lettings team thorough throughout and that they kept you updated from start to finish. We are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings

Hi JoshThanks for your comments. I am pleased that you were impressed with the service provided to you recently by our local lettings team and it is great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi Wendy, Thank you for your 3 star review for our Chelmsford office. I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file, I can see there was an initial delay with contact. Our Branch Manager subsequently acknowledged this and took ownership to ensure the sale was promptly followed up throughout the remainder of the transaction, either by himself, or other members of the team. I apologise for any inconvenience caused at the outset and thank you for bringing it to my attention. Should you wish to discuss this further, please contact me on a.horsley@beresfords.co.uk. I wish you many happy years in your new home and hope that we might be of further assistance in the future. Alison Horsley, Customer Service Manager

Hi Cristiano,Many thanks for taking the time to post your review. It is great to read that your experience in working with Beresfords has been a positive one and we all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi GemmaWe all really appreciate your positive feedback following your recent dealings with us and I am pleased that we were able to find suitable tenants for you very quickly.Steven BondManaging Director - Residential Lettings

Hi MikeHaving read the contents of your recent review I just wanted to thank you personally for your kind words. I believe you dealt with our lettings team at Colchester and it is great that you would recommend us to others. Steven Bond Managing Director - Residential Lettings

Hi VickJust wanted to reply personally to say thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi IanMany thanks for providing your feedback. I am pleased that you found our local lettings team helpful and able to answer your questions. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings