Trusted Agent profile · Chelmsford
★★★★★
1,235 reviews across 2 platforms
10 Duke Street, Chelmsford, CM1 1HL
Part of Beresfords, see every office.
Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.6 out of 5 across 1,235 reviews on two platforms, including 505 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
TrustpilotTaking responsibility
Hannah (Grant) stepped in, due to a colleague's absence, and took responsibility for the issue I was having until it was resolved. The world needs more Hannah's!
Hi JonI really appreciate you taking the time to provide your feedback. I was pleased to read that Hannah impressed and resolved your recent issues. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleSam, Nick and the Team were incredibly helpful in finding us a great house. They kept us very well informed along the way. Thank you.
Hi Philip, Many thanks for the 5 star award for the team at our Chelmsford office. I am pleased you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
2/5
GooglePoor. I never got the impression that they were really trying to sell my house. Very few calls and no convincing prospective buyers. I was dissapointed to discover that sent emails are not checked by colleagues when staff are off work leading to delays. Additionally I asked for changes to the advertisement to be made which were simply ignored for over a week until I asked again. On the other and the staff were always polite, but it is hard to overlook the lack of professionalism, especially in such a well established business
4/5
GoogleI sold my property with Beresfords and couldn’t fault them. They always kept me up to date with what was happening every week. James you are a credit to the company, very professional and polite. All staff were nice when walking through the door making you feel welcomed.
Steve, Many thanks for taking the time to leave a 4 star review on our company via Google. I am pleased that your experience with Beresfords was a positive one and that the service you received was both professional and polite. Steven Bond Managing Director, Residential Lettings
5/5
TrustpilotReally fantastic and smooth experience…
Really fantastic and smooth experience with Alice.
Hi SallyI am so pleased that everything went through smoothly for you without issue and you were impressed with the way in which Alice dealt with everything.Steven BondManaging Director - Residential Lettings
5/5
GoogleI had a very good experience with Thomas. I like their service.
Hi Olasunkanmi Thank you for uploading your review and I am pleased that you had a positive experience when dealing with Tom. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotFantastic Lettings Team
The Lettings team managed by Adam are exceptional. Lauren, Eleanor & Rylie provide a fantastic service.
HI Ian,Many thanks for taking time out to provide us with your feedback. I am pleased that Adam and the rest of his lettings team at Brentwood delivered an excellent service. I know they will all be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotInspection
Had a great experience with Sarah, she was very friendly and punctual!
Hi SarahI appreciate you taking time out to provide your feedback and I am pleased that your experience when dealing with us has been a positive one.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotDon’t ever rent off them you lose…
Don’t ever rent off them you lose deposit
Hi BenI wanted to respond to your comments personally as there is often a general misunderstanding regarding what involvement agents have in the return of a tenant’s deposit. In some cases, if the property is returned to the landlord in an acceptable condition once tenants vacate, the landlord concerned will confirm to the agent in writing that no financial deductions from the deposit are required and upon receipt the agent processes the return of the deposit to the tenants in full. In other cases, properties are not returned in an acceptable condition and as a result the agent obtains quotations from relevant contractors to put things right. Once received these quotations are sent to the landlord for consideration and a decision made as to what the tenants should contribute towards the required repairs out of their deposit. Sometimes tenants accept what is being proposed by the landlord and the relevant deductions are taken from their deposit with the remaining balance sent back to them by the agent. However, where landlords and tenants disagree in terms of what works are required and/or the associated financial deductions being proposed, then negotiations continue in the hope of an amicable compromise being reached at some point, and during such negotiations agents are not allowed by law to return any of the tenant’s deposit. Negotiations can sometimes drag on for some time which of course delays monies being returned to the tenants. Where negotiations ‘hit a brick wall’ with neither landlord nor tenant being prepared to move any further from their position, the issue is then referred to an independent Adjudicator employed by the Company where the deposit is registered. They will then ultimately decide what, if any, monies should be retained by the landlord. The agent, landlord or tenants have no direct influence on this decision other than to furnish the Adjudicator with as much relevant information as possible so they can reach a fair and balanced decision based on the facts submitted. Once everything has been reviewed by the Adjudicator, they will then inform all parties of their final decision and instruct the agent concerned the amount to pass over to the landlord and what, if any, monies from their original deposit should be returned to the tenants. Unfortunately, agents are often blamed unfairly for not returning deposits back to the tenants or that the time taken to do so takes far too long. It is reasonable for people to reach such conclusions without having a detailed knowledge of the process and related legal restrictions that an agent must work within. Hopefully, my explanation above helps provide a clearer explanation of our position in this matter and will also assist other tenants who read this response in having a greater understanding of how tenants’ deposits are retained and processed at the end of a tenancy especially where a dispute arises. In your case as part of your original application process with us, you would have been provided with ‘Prescribed Information’ which would explain how we hold your deposit, and the related process thereafter should a dispute arise upon expiry of your tenancy. So, it is certainly not the case that you were unaware of the possible implications linked to an ongoing dispute over your deposit prior to moving in. Steven BondManaging Director - Residential Lettings
5/5
GooglePrompt and fast, ready to help, I appreciate all your efforts at Beresford
Hi Forba We very much appreciate your feedback and I am pleased that you were impressed with the service provided by our lettings team in Chelmsford. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotThe service I received from Cameron
The service I received from Cameron, Karen, Lizzie and rest of letting team was most commendable. Always quick to answer my questions and gave valuable advice when asked. I feel reassured my property will be managed well.
Hi RitaThanks so much for finding the time to post your recent review. It is great that you have been pleased with the efforts of Cameron, Karen, Lizzie and the rest of the lettings team. We will always do everything possible to look after our client's properties and hope that we go on to enjoy a lengthy business relationship with you in the years to come. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleGreat service, very attentive and responsive! Thomas helped us get our dream property- thank you!
Hi Bella, Thanks for taking time out to post your review. It is pleasing to read that you have been satisfied with the service provided to you by Thomas and the lettings team in Chelmsford. We wish you all the best in your new home. Steven Bond Managing Director - Residential Lettings
5/5
GoogleVery professional , friendly .
Many thanks for the 5 star award and kind comments for the team at our Chelmsford office. It is pleasing to know you were impressed with the level of service provided and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
1/5
GoogleUnprofessional and lazy. They made several mistakes in contract. In our names and current address. Forget to add the deposit to payment and then calling and threatening us we MUST pay is ASAP instead simply apologize and asking to pay. When moving out, they arranged viewings for new tenants and didn't turn up for some without letting us know. Then wanted a viewing on the day we were moving out, we refused this due to lot of work and boxes everywhere etc. And they wanted us to brig the keys to the branch, even we agreed with landlord we leave them with neighbor. We told them they can collect it on the day, but they didn't have time (but had time to come with someone for viewing...) Now waiting 4th week for deposit. Lucky enough our landlord has been great,as the agency is useless.
5/5
TrustpilotVery helpful
Nothing seems to be a problem with the people who I have been dealing with,to do with our tenancy agreement. Always done what they said they would do. Thanks for making it easy for us.
Hi ColinThank you for posting your recent review and I was pleased to read your positive comments. Sometimes the process involved in renting a property can prove complicated, but I am pleased that on this occasion our staff made everything that much easier. We all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings
4/5
TrustpilotIt was a great experience
It was a great experience. Very friendly and great to communicate with. Patient with their clients and most important to me,they didn't give me the run around.
Hi DayoHaving dealt with us recently I was pleased to read your positive comments. It is great that you found the approach of our staff friendly and that they were easy to communicate with. Steven BondManaging Director - Residential Lettings
5/5
GoogleAbsolutely brilliant experience getting a flat to rent in Chelmsford. Special Mention for James who was a massive help through the whole experience!
Hi Isobel, Many thanks for your positive review. I am pleased that your experience in renting with us has been a positive one and I know James in particular will be very grateful for your feedback. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleHad the checkout inspection with Corrine Cullen from the Chelmsford branch. Such a lovely down to earth and professional person. Was helpful from the beginning to the end. Thank you!!!PositiveResponsiveness, Quality, Professionalism, Value
Hi Layla We appreciate you taking time out to post your report. It was great to read your positive comments and I know Danny and Abby will be very grateful for your kind words. I'm pleased you were impressed with the level of service extended to you. Many thanks for the 5 star rating. Steven Bond - Managing Director Residential Lettings
5/5
GoogleSarah Puckrin attended to carry out my mid term inspection. She was happy to rearrange as the original date did not fit my schedule. When she came she was polite, professional and friendly.
Hi Katrina I just wanted to reply personally to thank you for posting your recent review. I am pleased that you found Sarah's approach professional and friendly. Sarah will always go out of her way to accommodate client's requests and I know that she will be very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleThomas helped me and I am satisfied with the assistance
Hi Eniola Many thanks for taking the time to post your review. I am pleased to read that Thomas has provided a helpful and satisfactory service during your dealings with our lettings team in Chelmsford. I know he will be extremely grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleMe and my fiance was first welcomed by Gabby, she was super friendly and very helpful throughout our process
Hi Jessica, Thank you for providing your feedback. I was pleased to read that Gabby was both friendly and helpful to yourself and your fiance and we are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotEasy to deal with helpful did a good…
Easy to deal with helpful did a good job. Use them for multiple properties never had a problem 😊
Thanks for providing your feedback. I am pleased that our local lettings department have met your expectations when dealing a number of your properties. I know they will be very grateful for your kind feedback.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional approach
Great coordination with the team and excellent professionalism.
Hi SunilThank you very much for your 5-star rating. I am pleased that you were impressed with the levels of communication and general professionalism of our lettings team throughout the process.Steven BondManaging Director - Residential Lettings
5/5
GoogleThe excellent agency. The professionals trying to help you when needed. Thank you for your hard work! I wish all the best!
Hi Yevheniya, Many thanks for the 5 star review for the team at our Chelmsford office. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
