Beresfords Chelmsford reviews

Hi Mike, Many thanks for the 5 star review for James and his team at our Chelmsford office. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will do everything within their power to ensure the transaction goes through smoothly, keeping all parties regularly updated throughout the process. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Billie Thanks so much for taking time out to post your recent review. I was pleased to read that you were happy with the service provided to you by our lettings team in Chelmsford, especially Tom and Abby. It is great that you would not hesitate in recommending us to others and we are all very grateful for your 5-star rating. Steven Bond - Managing Director Residential Lettings

I am pleased that you found the approach of our staff both professional and friendly and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Anna, Many thanks for posting your review. It is great to know that Kris and the team at Chelmsford have done an excellent job in assisting you with the rental of your property and that you would not hesitate in recommending our services to others. I know they will all be very grateful for your kind words and 5-star rating. We look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Georgia I really appreciate you taking the time to post your review. It is nice to know that you were impressed with the service provided by our lettings team in Chelmsford and that you would definitely recommend us to others. Thank you so much! Steven Bond - Managing Director Residential Lettings

Ricardo,Having read the contents of your review I wanted to reply accordingly as follows.Firstly, many apologies that you have felt a need to leave such a review, but there are genuine reasons why your deposit has not been returned. The legal process in the UK dictates that no funds can be returned to a tenant (be it in part or full) until such time as the agent concerned has written consent of any agreement from both the landlord and the tenant. Following extensive negotiations the landlord has agreed to reduced deductions from your deposit, but unfortunately this has not proved acceptable to yourself. Until such time as yourself and the landlord can agree a mutually acceptable compromise, unfortunately we are not permitted by law to return any funds. Our personnel attempted to discuss this with you by telephone on the 15th November but had to leave a message for you to all us back. Nothing was forthcoming so we contacted your daughter who confirmed that she would pass on the message and get you to call us back. Should you be unable to reach an agreement with the landlord, then your next course of action would be to lodge an appeal with the Tenancy Dispute Service and I believe this has been explained to you previously. Once again, I am sorry that you feel aggrieved that Beresfords have been deliberately holding on to your deposit, but hopefully my explanation above provides a clearer picture of our Company's position in this regard.Steven Bond - Managing DirectorResidential Lettings

Hi Andy,I really appreciate your feedback and I am pleased that Paul and the rest of our lettings team in Billericay impressed. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Dear Hannah, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent emails with our Shenfield branch, it would appear notes outline a different view to your own in terms of how events unfolded throughout this transaction. Therefore I would be keen to discuss this matter with you in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.

Hi Fulcrum, Thank you for posting your recent review. Naturally, I was disappointed to read your comments and wanted to respond accordingly. Rest assured, any property featured by us on property portals are actively available at the point they are uploaded. At present there is a general shortage of rental property across the UK, matched with overwhelming demand. Unfortunately, a letting agent can only let the property to one interested party and of course those missing out are left frustrated which is understandable. We would generally encourage tenants to register with us, as because when new properties become available we dispatch automated alerts to those concerned. However, this would not mean those properties would not be released onto property portals as our landlords expect us to market them across various media platforms. Rest assured, we are very active letting properties as well as selling them and have been doing so for many years. In fact, we employ different teams who specialise in one of the two disciplines, so if you provide me with your daytime telephone number I will arrange for our lettings Manager in Chelmsford to call you. He will find out more about your general frustrations and do all he can to help find you a suitable property to rent. Steven Bond Managing Director Residential Lettings

Hi Stuart, Thank you for the 5 star award and positive comments for Charlotte who is based at our office in Witham. She is committed to providing the best possible service and will really appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi ScottThanks for your feedback. I was pleased to read that Debby and the rest of our lettings team at Braintree proved helpful and efficient during their dealings with you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Nikki,Thanks so much for taking time out to provide us with your feedback. I am pleased that you found our lettings team at Braintree very supportive throughout the process. I know all members of the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Han,It is great to read that you have been happy with the service you have received regarding your rental property. We focus heavily on customer service so it is great to know that we have been able to meet your expectations in this regard.Steven BondManaging Director - Residential Lettings

Thank you for taking time out to post your review. It was great to read that James and the team have been able to assist you efficiently so that you were able to view a property of your choice. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Cata, Thank for the 5 star award for the team at our office in Chelmsford. I am pleased to hear we were able to assist you and hope you are happy in your new home. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Mohammed, Many thanks for the 5 star award for the team at our Chelmsford office. The team work really hard to provide the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi MaryThanks for your feedback. I was pleased to read that our lettings team in Chelmsford met your expectations and everything proceeded as planned. We are all very grateful for your kind words and 5-star rating.Steven Bond - Managing Director Residential Lettings

Hi BethanySo pleased that you were impressed with the service extended to you by our local lettings team and I am pleased that everything proceeded without issue.Steven BondManaging Director - Residential Lettings

Hi Paul,We very much appreciate you taking the time to post your comments and I was pleased to read that you have found the approach of our lettings team both professional and helpful. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Henry Thanks for the feedback and I am pleased that you found our lettings team friendly, professional and knowledgeable. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings