Trusted Agent profile · Chelmsford
★★★★★
1,236 reviews across 2 platforms
10 Duke Street, Chelmsford, CM1 1HL
Part of Beresfords, see every office.
Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.6 out of 5 across 1,236 reviews on two platforms, including 505 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
TrustpilotInventory Clerk
Very helpful thank you!
Thanks for your feedback. I am pleased that you found our staff helpful during your recent dealings with our lettings team.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBen Nicholson is a very polite helpful…
Ben Nicholson is a very polite helpful agent that goes above and beyond to help in anyway he can.I hope he exceeds in his career as certainly deserves to .
5/5
TrustpilotVery professional
In my dealings with Hannah Grant at Beresfords I found them to be extremely professional at all times. The communication was good during the transaction, the documentation was handled efficiently and they were helpful with advice at all times. Thoroughly recommended.
Hi MatthewIt was great to read that you have recently had a positive experience when dealing with Hannah, one of our lettings consultants and that you would be happy to recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
GoogleJames and Tom listened to all our requirements and got us the place instant.very efficient. Highly recommend to use their services
Hi Vineesh, I appreciate you taking time out to provide your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that the time, but especially James and Tom managed to find you a suitable property and were efficient in the way in which they handled your tenancy application. We are all very grateful for your kind words and it's great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings
5/5
GoogleWe have found the team at Beresfords in Chelmsford to be professional and efficient. We have dealt primarily with Gabby who has been extremely helpful.
Hi Mags, Thank you for taking time our to post your review. It was pleasing to read that you have been impressed with the service provided to you by our lettings team in Chelmsford and that Gabby in particular was helpful and efficient in her dealings with you. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
1/5
TrustpilotDo not buy/sell your property through…
Do not buy/sell your property through this company. The person we dealt with was so disinterested in doing any work for us. We had to keep chasing to get answers to queries we had. He did not even let us know that our buyer had pulled out at the last minute.
Dear Mrs Bose,Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted in July this year. I am naturally disappointed by your comments made within. Following a detailed appraisal of your file, and subsequent emails with the relevant individual, I would conclude that notes outline a different view to your own in terms of how events unfolded throughout the transaction. I would be keen to discuss this matter in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager
5/5
TrustpilotTenant Spey way
They are helpful and responsive.
Hi IsaiasThank you for posting your recent review. I am pleased that you have found our staff helpful and responsive. We all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
3/5
TrustpilotLAID BACK TEAM
LAID BACK TEAM, HAVE BEEN EMAILING ALEX FROM THE LAST FEW DAYS, AND HE DOESN'T CARE! ONCE THE PROPERTY IS SOLD THAT'S IT, THEY WON'T BOTHER ABOUT CLIENT QUERIES!! IF THE SALES REPRESENTATIVE YOU ARE DEALING WITH IS ON HOLIDAY, NOBODY PICK HIS EMAIL. WHAT KIND OF AGENCY IS THIS?
Hi Sanjay,I am naturally concerned and disappointed to see the 2 star review and comments you recently left for our Colchester team, and in particular Alex. The team all work really hard to ensure they are providing the best possible customer service and did not have the opportunity to respond to you as you emailed Alex directly. Alex has been covering other offices and would not have been best placed to advise. I understand Darren responded from hospital, making you aware that Alex was not available and asked you to call the office directly. Please be reassured the team will remain in touch with you regarding the progression of your purchase, but should you have any further questions in the meantime, please contact the office directly via telephone or email.Alison Horsley, Customer Services Manager
5/5
TrustpilotReady to assist and experienced staff,,courteous to clients
The staff has an esr for the client and are always ready to assist in whatever way possible
Hi OlubukolaThank you for taking the time to post your review. It is great to read that you have been happy with the service provided to you by our staff. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellence
Abby johnson was polite accurate prompt with response and a general excellent experience I have dealt with her over the past 2 years and she is still as consistent now as she was then
Hi MaryThanks so much for your feedback. I am pleased that Abby has provided a consistent level of service to you and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotShe is a very sincere person
She is a very sincere person. Came on her scheduled time and completed the house inspection thoroughly.
5/5
TrustpilotProfessional service
My first experience of being a Landlord, using Beresfords full management facility has been excellent. A very responsive and helpful team.
Hi LindaThank you for taking time out to provide us with your feedback. I am pleased that as a first-time landlord you have been impressed with our management service. I hope that we go on to work with you for many years to come. We are all very grateful for the business you provide to us.Steven BondManaging Director - Residential Lettings
5/5
GoogleFriendly,informative,helpful and kind. Brilliant service overall! Thank you!
Hi Mustafa Thanks for your feedback following your recent dealings with our lettings team in Chelmsford. It’s great that you found them friendly and informative throughout. We are all very grateful for the 5* rating. Steven Bond Managing Director Residential Lettings
5/5
TrustpilotThanks Kate
Friendly, helpful service.Kate has kept us informed and promptly responded to all queries relating to our rental property
HI MarilynWe very much appreciate your feedback and I am pleased that you have found Kate both friendly and helpful whilst dealing with us. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat service from Donna Pearce and the…
Great service from Donna Pearce and the sales team. Kept us informed every step of the way. We will definitely use Beresford's again.
Hi Tracy,Many thanks for the 5 star award for the sales team at our Brentwood office and in particular Donna, your main point of contact. The team pride themselves on the quality of their customer care, keeping in regular contact with all relevant parties throughout a transaction. Your positive comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
1/5
TrustpilotHaving rented for 4 years and wishing…
Having rented for 4 years and wishing to downsize when a smaller property to let is available, I seem to get we will contact you for a little Viewing time , to nothing and then sorry we have too many showings and you are unsuccessful in viewing the property ! What the hell is going on with this letting agency !!!! Why not just say that we have too many in the first place ! Time wasters and will look elsewhere in rentals ! Mr David Seymour (if you are wondering who)
5/5
GoogleHighly recommend. Had a great viewing today with Tom. The property was well presented and tidy. Would definitely use Beresfords in the future.
Hi Mack, Many thanks for providing your recent feedback with regards to a recent viewing you attended with Tom from our Chelmsford lettings office. I was pleased to read that your viewing went well and you were happy with the service provided and it is great that you would not hesitate in using us again in the future. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotAlways a pleasure to see Sarah she is…
Always a pleasure to see Sarah she is lovely. Great listener, patient and very understanding. I know she has taken lots of pictures and will go above and beyond to help fix my leaky taps and water pressure issues x
Hi TinaWe appreciate you finding the time to post your recent review. I was pleased to read your positive comments regarding the approach of Sarah, our Inventory Clerk. I know she always tries her best to assist each and every client and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleHighly recommend. Had a great viewing today with Tom. The property was well presented and tidy. Would definitely use Beresfords in the future.
Hi Mack, Many thanks for providing your recent feedback with regards to a recent viewing you attended with Tom from our Chelmsford lettings office. I was pleased to read that your viewing went well and you were happy with the service provided and it is great that you would not hesitate in using us again in the future. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotExcellent service from start to finish
Excellent service always from Chelmsford lettings. Been using them for many years and always go the extra mile. Very helpful explaining each step along the way. Answered emails promptly. Felt confident at each stage and quickly sorted any problems. Highly recommended.
Hi JanetThanks so much for posting your recent review. It is great that you have been a client of ours now for many years and that you feel our lettings team always go the extra mile to deliver positive results on your behalf. I am also glad that they instil confidence in you. I know they will all be very grateful for your positive feedback and 5-star rating. We all very much appreciate the business that you have provided to us over so many years, and certainly never take it for granted.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI have been dealing with Beresfords for…
I have been dealing with Beresfords for some time now and I’m always impressed; Corrine visited to do my most recent property check and was completely professional and a pleasure to deal with.
HiThank you so much for your positive feedback. It's great that you have been working with us now for some time and I know that Corrine in particular will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleIf you are looking for an Estate Agent that you can truly trust, look no further than Beresford’s. James Westbrook (Branch Manager) and his team are so professional and a delight to work with. I tried another agent, disastrous!! I now tell everyone to go to Beresford’s.
Hi Bob Thank you for taking the time to leave a review for James and his team based at our Chelmsford office. I am really pleased that your experience was positive as the team work really hard to deliver the best possible customer service. They will very much appreciate your 5 star award and kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
5/5
TrustpilotExcellent service
Excellent service quick response to any situation
Hi AlanThanks for your feedback and I’m pleased that you were impressed with the service provided to you by our lettings team.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotVery prompt and helpful
Very prompt and helpful. Good follow up
Hi KatieThanks for taking time out to provide your feedback. I’m pleased that you were happy with the service provided during your recent dealings with our local team.Steven Bond Managing DirectorResidential Lettings
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Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
