Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing customer service!
We have recently rented a property through Beresfords and have mainly been dealing with Abby. She has been a delight to deal with, always pleasant and promptly answering any questions we have. She has made the process simple and enjoyable for us. I would recommend Beresfords for anyone looking to rent a property.
Molly · 1 April 2022
Agent replied · 19 June 2024
Hi MollyI really appreciate you posting your recent review and I am pleased that you have been impressed with Abby Johnson. It is great that you would recommend us to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA fully professional team .
A fully professional team and it is a pleasure to deal with all the members who were dealing in respect of our property
Mr · 23 July 2024
Agent replied · 22 October 2024
Hi KalyanaramanMany thanks for providing us with your positive feedback following your recent dealings with our local lettings team. Its great that you found them professional throughout the process. As a business we invest heavily in ongoing staff training and development, so it is nice to read such comments.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWe have just rented a house from Beresfords and they could not have been more helpful. We have been dealing with Tom and he has answered every question we have had and the whole process has been so smooth and easy.
Daniel · 13 June 2023
Agent replied · 12 June 2024
Thank you for your positive feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that Tom and the rest of the team answered your queries promptly and that you found your application process smooth and easy.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleThomas enderby and Abby johnson are
so lovely and always so quick at replying.
They made the experience so much easier and are the best agents.
Dhanya · 22 May 2024
Agent replied · 12 June 2024
Hi Dhanya
Many thanks for taking time out to post your review. I was pleased to read that you have been happy with the service provided by our lettings team in Chelmsford and that Abby and Thomas assisted you efficiently. I know they will be very grateful for your kind words and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
I think they knew how much we wanted the home, and continued to keep us updated and supported throughout the process. Helped give us time to get our ducks in a row and we’re in year two of our happy home
Troy · 8 June 2023
Agent replied · 19 June 2024
Hi Troy,Many thanks for the 5 star review and positive comments for our team. I am pleased to hear you secured your dream home and have no doubt the team would have done all possible to achieve this. We wish you many more happy years there and look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotJust renewed a third year renting my…
Just renewed a third year renting my property with Beresfords, very happy with their service.
Alex · 19 November 2024
Agent replied · 19 June 2024
Hi AlexWe very much appreciate your positive feedback and I was pleased to read that you found the approach of our staff professional from start to finish.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleRented a flat recently. Process was smooth and they were very helpful. Thanks!
Mirel · 13 June 2020
Agent replied · 12 June 2024
Many thanks for your recent 5 star review. I am pleased that everything progressed without issue and that you found our staff helpful.
I hope you enjoy your time living in your new flat
Best wishes
Steven Bond
Managing Director Residential Lettings
★★★★★ 5/5
GoogleI found chelmsford lettings were really helpful and professional when I was searching for a new place to rent. I felt my enquiries were always dealt with in a friendly manner and was kept up to date with potential properties. The overall service was great.PositiveProfessionalism
Joanne · 9 January 2023
Agent replied · 12 June 2024
Hi Joanne
Thank you for taking the time to post your review. I was pleased to read your positive comments regarding the service provided to you by our lettings team at Chelmsford. We invest a lot of time into the ongoing training and development of our staff, and it was nice to know that this is having a positive effect on our customers.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
TrustpilotI'm really pleased with the help given by Joe
Joe has made my experience as a tenant really pleasant, he has been so helpful whenever I need something and always happy to help!Real friendly member of the team, thank you!
Bell · 25 January 2024
Agent replied · 19 June 2024
Hi Bell,I appreciate you providing your feedback following your recent dealings with Joe. I am pleased that he has been friendly, helpful and approachable. We want all of our customers to have a positive experience when dealing with us and it sounds like, on this occasion Joe has delivered at the level required. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThis is my first time renting and they…
This is my first time renting and they have help with every tlstep o the way and made sure we are completely up to date with every process ⁸
Bobby · 7 March 2024
Agent replied · 19 June 2024
Hi BobbyThanks so much for taking time out to post your recent review. I am pleased that our local lettings team assisted you effectively during your first experience of renting a property. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThanks James and Thomas. True professional and helpful
Sreenivas · 5 June 2024
★★★★★ 5/5
TrustpilotGood communication/ responsive / clear responses to questions . Felt kaurennactjng in our best interest
V good communicationPrompt response . Just gave me confidence acting in our best interest
Malcolm · 12 November 2024
Agent replied · 23 December 2024
Hi MalcolmI just wanted to reach out and thank you for providing us with your feedback following your recent dealings with us. I am pleased that you were impressed with the general levels of communication and that any responses provided back to you were initiated promptly.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleJames from Beresfords has been a massive help getting me moved in, cannot recommend him highly enough.
British · 24 September 2024
Agent replied · 24 October 2024
Many thanks for the 5 star review and recommendation for James at our Chelmsford office. He will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotThomas Enderby Has been incredibly …
Thomas Enderby Has been incredibly kind and helpful through out the entire process and always so quick at replying. I had very good experience.
Dhanya · 22 May 2024
Agent replied · 19 June 2024
Hi DhanyaThank you for your positive feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that Thomas in particular was very helpful throughout the entire process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey showed they care
They showed they care about you and your renting journey. Little details that matters alot during a house search when you're looking to find your next property.
Mak · 25 March 2024
Agent replied · 19 June 2024
Hi MakThanks for taking the time to upload your feedback. I am pleased that you found the approach of our staff caring and I hope we can assist you further on your rental journey.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe team have been very professional to…
The team have been very professional to deal with and have shared their knowledge throughout the process
Stevepradyhotmail.com · 20 September 2024
Agent replied · 22 October 2024
Hi SteveThanks for the positive feedback following your recent dealings with our local lettings department. I am pleased that you found them both professional and knowledgeable.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilotthank you to the team for the service…
thank you to the team for the service you have given letting our property very professional, kept updated all the way through - would really recommend
Deborah · 13 April 2024
Agent replied · 19 June 2024
Hi DeborahSo pleased that we were able to assist you with the letting of your property and that you found the approach of our staff professional. We are all very grateful that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent experience with Lauren!
Lauren Taylor from Beresfords is very friendly, responsive, and helpful. It’s been a pleasure dealing with her in my search for a property!
Brooke · 8 June 2024
Agent replied · 22 October 2024
Hi BrookeI am so pleased Lauren was friendly, responsive and helpful during your recent dealings with her. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Googleit was very helpfull and specially mr james made everything go smoothly and we had our place on time❤️
Bawantha · 11 August 2024
Agent replied · 25 August 2024
Hi Bawantha
Thank you for your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that everything proceeded smoothly without issue and that you were particularly impressed with the service provided to you by James. He and everyone else in the team will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleMy experience with Beresfords Chelmsford team, especially with Thomas Enderby, has been very positive. Tom understood our requirements, arranged viewing for a relevant property and has been very professional throughout the initial stages of offer progression.
SivaKrishna · 17 August 2023
Agent replied · 12 June 2024
Hi SivaKrishna,
Thanks so much for taking time out to provide your feedback. I was pleased to read that you have had a positive experience recently when dealing with our lettings team in Chelmsford. It is great that Tom in particular adopted a proactive approach and that you found him professional throughout each stage of the process. We all very much appreciate your feedback and 5-star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
TrustpilotVery professional and customer oriented…
Very professional and customer oriented service. The discussions are reassuring and I felt satisfied.
Trident · 28 October 2024
Agent replied · 23 December 2024
Thank you for taking the time to provide us with your feedback. I am pleased that you found the approach of our staff both professional and customer focused.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAn excellent customer service experience
I have had a few contacts with different letting agents in the last few weeks. I must say that Lizzi's customer relations skills was outstanding. The ability to effectively utilise her communication skills with good sense of houmous made the difference. She was really happy to help.
Yk · 6 August 2022
Agent replied · 19 June 2024
Hi Yk AwoI really appreciate you taking the time to provide your feedback following your dealings with Lizzie, one of our Lettings Consultants in Upminster. It's great that you had a positive experience and I know that Lizzie will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful team
The team at Beresford have always been easy to reach, lovely to deal with and kept me informed every step of the way. Very respectful of my time and access to the property as well.Lovely group of people 😊
Sarah · 17 May 2023
Agent replied · 19 June 2024
Hi Sarah, Having read your feedback I am pleased that you have found our lettings team easy to communicate with and that they have supported you throughout the entire process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA recommended service
A recommended service. A very knowledgeable, friendly and efficient team. Feel a good working relationship going forward.
Sally · 6 September 2024
Agent replied · 22 October 2024
Hi SallyThanks for finding the time to provide your feedback. I’m pleased that your experience of dealing recently with our lettings team has been positive and we look forward to working for you from this point onwards. Steven Bond Managing DirectorResidential Lettings
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