Beresfords Chelmsford reviews

Hi both,Thanks for taking time out to provide us with your feedback. I am pleased that you were impressed with the approach of Hannah Grant and that all communications with you were approached in an efficient manner. I know Hannah will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi DianaI wanted to reply personally, having read the contents of your recent review. I am so pleased that you had a positive experience when dealing recently with our lettings department in Chelmsford. It's great that Tom played his part in finding you the perfect house for yourself and your husband. We all very much appreciate your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

Hi Katy,Thanks so much for posting your review and including positive feedback regarding the service provided to you by our lettings team in Colchester. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Mark Huggins I was very disappointed to read your recent comments on Google, which suggested that records of all our clients could have been compromised so I wanted to respond to you personally. Can I assure you, and all our other customers, both past and present that this is simply not the case. In my view it’s actually a very serious accusation you have made without any real foundation. Very often the ‘phishing’ emails derive from hackers targeting personal home computers, which retain limited anti-virus software and not PC’s within businesses which generally have a higher level of security built in. Hackers will then use a particular email address held within a PC, recreate it and dispatch emails pertaining to be from the specific person or company to which the original email belonged. Rest assured we have removed your details from all our email platforms and it may be sensible to remove our details from your own devices, so any emails you may receive in the future pertaining to be from Beresfords would definitely not have been sent to you from within our business. In the meantime, it may be worth you reviewing the level of security retained on your own devices as this could well be where the problem derived from. For the record you reported your concerns to us on the 22nd February and we responded back within 48 hours. This included some useful security advice, an explanation as to how phishing emails occur and what individuals can do to protect themselves against them. I’m sorry that you have experienced these problems, which unfortunately are now quite common but hope my response has reassured you that Beresfords go to great lengths to ensure our clients data remains secure. However unfortunately, we cannot be held responsible for any unscrupulous activity which may occur on a client’s personal devices. Steven Bond Managing Director Residential Lettings

Hi Temitope, Thank you so much for taking the time to post your review. It is great that your first experience of renting has been with Beresfords and that you found the whole process to be an easy and positive one. I know that all the team at Chelmsford, especially Gabby and Tom will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi CormacThanks for providing us with your feedback. I am pleased that Hannah was able to process the return of your deposit swiftly following the end of your tenancy. We all offer our best wishes to you for the future.Steven BondManaging Director - Residential Lettings

Catherine Having read the contents of your recent review I am sorry that you felt the attitude and approach of our staff was unacceptable and I have subsequently spoken to members of the team concerned. However to suggest that we provided no instructions regarding the location of the property you had arranged to view is in my view somewhat harsh. Whenever a viewing is arranged we always confirm this back by email in advance to the clients concerned. Also included is the full address and post code along with a Google map showing the location of the property concerned. In your particular case this was sent to you on the 3rd December at 12.47, three days before you were due to view. In almost every case this information proves sufficient for customers as they tend to locate the relevant property concerned via satellite navigation systems either on their mobile telephones or in a vehicle. In isolated cases where this proves an issue, our staff will always do their very best to try and assist. Of course it’s in our own interest and that of the landlords to make sure prospective tenants get to view the properties concerned. I’m sorry that on this occasion our performance failed to meet your expectations and I wish you every success in your search for a suitable property. Steven Bond Managing Director, Residential Lettings

Hi Rui We very much appreciate you taking the time out to post your review. I was pleased to read that you were impressed with the service provided by Tom and the rest of our lettings team in Chelmsford, and it's great that as a result of your recent experience, you would not hesitate in using our services again. Steven Bond - Managing Director Residential Lettings

Hi LiaThanks for your positive feedback following your recent dealings with Ella. I am pleased that you found the process of renting the property through us nice and easy.Steven BondManaging Director - Residential Lettings

Hi JoshuaThanks so much for your kind words. We all very much appreciate you taking the time to leave your feedback and 5* rating.Steven Bond Managing DirectorResidential Lettings

Thank you for providing your feedback. I was pleased to read that you were assisted and supported throughout your recent transaction with our Company. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Maciek C We are sorry to hear of your complaint, but would kindly ask if you could provide a little more information about yourself and the property you are referring to, as we cannot locate a recent file for you. If you can provide us with some more detail this will enable us to get the source of the problem and rectify it accordingly. We look forward to hearing from you. Lisa Fossey PA to Managing Director - Residential Lettings

Hi Nathan, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by Natasha and the rest of our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Hi G Igwe Thank you for taking the time to post your review. It's great that the service provided by our team in Chelmsford, but especially Natasha has been excellent and you have had good communication and advice throughout. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Grace,We really appreciate you taking the time to provide your feedback. I was pleased to read that our lettings team have communicated with you effectively and that you felt they were knowledgeable. We will always do our very best to ensure that our client's experience of the lettings process is as stress free as possible, and it is good to know that on this occasion we managed to achieve this.Steven BondManaging Director - Residential Lettings

Hi Evo I very much appreciate you posting your review and I am pleased that our lettings team in Chelmsford delivered for you at the level required. Its great that you would not hesitate in recommending Beresfords to others and we all very much appreciate your positive feedback. Steven Bond Managing Director - Residential Lettings

Hi Hayley I am so pleased that you found James both professional and responsive. I know he will be very grateful for your kind words, as we all are for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Cristina I am pleased that our local lettings team in Chelmsford were friendly and helpful throughout your recent dealings with us and that they remained in regular contact with you throughout. Steven Bond Managing Director - Residential Lettings

Hi Raul,I was sorry to read your comments which state that one of our letting branches are not replying to your emails. This is highly unusual and furthermore, in any correspondence that we send to you our contact details not only include an email address, but also a telephone number. Nonetheless, I want to make sure that the correct branch replies back to you, but unfortunately within your review you did not state which one of our branches you were dealing with. Please email me directly: sb@beresfords.co.uk and I will make sure that a team member from the relevant branch makes contact with you straight away. I am sorry that you have experienced these issues, but hope that we can now resolve this situation for you.Steven BondManaging Director - Residential Lettings

Many thanks for taking time out to post your review. It is great to read that you have been satisfied with the service provided to you. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Nathaniel, It was great to read that you have been happy with the service provided to you by Kris and Tom and that they were able to assist you with your queries in a professional manner. I know they will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Nathaniel, It was great to read that you have been happy with the service provided to you by Kris and Tom and that they were able to assist you with your queries in a professional manner. I know they will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi TerryThanks so much for taking the time out to provide us with your positive feedback regarding Hannah. I know she will be very grateful for your kind words and 5-star rating, as we all are.Steven BondManaging Director - Residential Lettings

Hi Nicola,Many thanks for the 5 star award for Daniel and Saffron, who are based at our office in Brentwood. Both are focused on providing the best possible customer service, from the first point of contact through to exchange and completion. They will guide and support throughout the transaction, ensuring all parties are regularly updated. They will appreciate your kind comments and look forward to assisting you again in the future.Alison Horsley, Customer Services Manager