Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service for well over 10 years now from Adam and his team. Highly competent, knowledgeable and pleasure to deal with.I would highly recommend their services.
Sarah · 6 March 2023
Agent replied · 19 June 2024
Hi Sarah,Many thanks for providing your recent feedback and I am so pleased that our lettings department in Brentwood has been working for you successfully over the last 10 years. It is great that you would not hesitate in recommending our services to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDavid and the team at Beresfords were…
David and the team at Beresfords were very helpful in finding new tenants for us. Would highly recommend their services.
Sharon · 23 September 2023
Agent replied · 19 June 2024
Hi Sharon,Many thanks for your comments regarding our lettings team at Havering. It is great to read that David in particular was able to assist you in finding suitable tenants for your property and we look forward to working with you again in the future. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThomas was very fantastic. His proactive approach alongside his friendly and professional demeanour made the entire viewing process smooth.
Odulate · 16 October 2023
Agent replied · 12 June 2024
Hi Odulate,
Many thanks for taking the time to post your review.
It was pleasing to read that you found the service provided to you by Thomas and the team at Chelmsford to be both friendly and professional. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFive star service the whole way through…!
I’ve experienced a lot of different estate agencies, and I can honestly say Beresfords have given me the best experience to date. They have communicated really well with me throughout my two year tenancy, and always show up on time. They liaise quickly with the landlord and never kept me waiting around to know the plan for any repairs that needed to be carried out, and are generally really on the ball. All the staff that visited for home inspections were always respectful and had a friendly demeanor.
Aryana · 27 August 2022
Agent replied · 19 June 2024
Hi AryanaThanks so much for your positive feedback. It is great that your experience when dealing with our staff over the last 2 years has always been good. As a business, we invest heavily in the ongoing training and development of our staff, so it is particularly pleasing when reading this type of feedback.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 1/5
GoogleEntirely unprofessional customer service. Agreed on a viewing, the agent never sent the details and completely ignored my emails asking for the address!
Later received a phone call at the time of the viewing from another agent asking if I arrived at the property or not. Had to explain to them what happened and their response was that they will let their colleague know! Without even an apology for this nonchalant service!
Definitely would not recommend them.
[Update]
Thank you for your response. However I am afraid that these two emails were delivered the next working day (Monday). Also, I sent a couple emails letting you know that I haven’t received the details up to 20 minutes before the appointment which were completely ignored.
Hassan · 26 August 2022
Agent replied · 25 August 2024
Hassan
I wanted to reply to you personally especially considering the content of your review. Firstly, I am sorry that you felt the level of service extended to you failed to meet your expectations. However, having reviewed our internal file notes I’m afraid that we share a slightly different opinion on the series of events. Once a viewing is confirmed with any of our clients an automated email is dispatched to those concerned and this is recorded on our system. Our staff cannot override this and the records show that this was sent to you once the viewing was confirmed. You then called our branch to say you had not received such a confirmation so we checked that your email address was correct which it was and re-sent another copy of the confirmation. When we spoke with you by telephone and explained our intentions, we also asked that if the second confirmation was not received then to let us know. Having heard nothing else from you a member of our staff travelled to the property as arranged to meet you but you did not turn up. Having sent two separate confirmations to an email address which we know was active as you had received numerous property alerts previously, we felt that we had done everything reasonably possible to provide you with the appropriate information necessary to complete your viewing.
We hope this explanation helps provide a clearer explanation of our companies position in the instance. Once again, we are sorry if you felt we could have done more and hope that you have now found a suitable property to rent.
Steven Bond Managing Director, Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Review
Beresfords have been really helpful in supporting me to find rented accommodation. They were always friendly whenever I spoke to any members of the team. They answered any questions I may have and responses from the team were always prompt. They sent me lots of suggested properties prior to being posted on right move which meant I could book a viewing quickly. They were knowledgeable about the properties that I viewed and provided all information clearly. Confirmation emails of the time and place of viewings were also really helpful and prompt. Lauren in particular was helpful, friendly and always put me at ease. I have been really impressed by the service that Beresfords have provided, particularly when I compare this with other estate agents that I have dealt with. Thank you for all your time.
Sarah · 19 August 2022
Agent replied · 19 June 2024
Hi SarahI wanted to reply to you personally to thank you for taking time out to provide us with such detailed feedback. I was pleased to read your positive comments about our local lettings team, and from our perspective it's nice to know that we compared favourably to other local competitors during your search for a suitable property to rent. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie is lovely
Rylie was very polite, helpful and professional.
Me · 19 June 2024
Agent replied · 22 October 2024
Thank you for taking the time to post your review. I am pleased that Rylie provided you with a professional and helpful service and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleJust want to thank Natasha for all her help. She was very helpful and professional. Thank you again.
Rob · 23 April 2025
★★★★★ 5/5
TrustpilotGreat Help renewing a contract
Lauren Mobsby was very helpful in negotiating a new contract with a landlord.
Liam · 19 February 2024
Agent replied · 19 June 2024
Hi LiamThanks so much for your positive feedback following your dealings with Lauren and I am pleased that she managed to negotiate a new contract for you with your landlord. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleGreat people to assist with letting, James and Gaby is very helpful . Prompt and responsive.
Dharshan · 15 December 2023
Agent replied · 12 June 2024
Hi Dharshan,
Many thanks for taking time out to leave your review. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing service from Beresfords…
Amazing service from Beresfords Chelmsford when I rented a property through them. Excellent customer service all through the process. Corrine was extremely lovely and professional whilst conducting an inspection throughout the property. 10/10 would definitely recommend!
Olivia · 27 January 2022
Agent replied · 19 June 2024
Hi OliviaThank you so much for posting your review. I am pleased that you felt we delivered excellent customer service throughout the transaction and that you would recommend us to others. We are all very grateful for your kind words.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotEleanor has been extremely helpful and…
Eleanor has been extremely helpful and supportive, answering all questions and understanding our needs. Looking forward to finding a property soon with her continued support!
E · 15 April 2023
Agent replied · 19 June 2024
We appreciate your recent feedback and it was good to read that Eleanor has been both understanding and supportive during your search for a suitable property to rent.Steven BondManaging Director - Residential Lettings
★★★★★ 2/5
TrustpilotPoor experience renting from Beresfords
We had a poor experience letting from Beresfords Chelmsford.- Took our rent twice one month, and then took 20 days to return the overpayment.- Maintenance issues had to be chased frequently and still took many months to resolve or were never addressed. This included significant issues with the boiler not working in winter. - Beresfords team were repeatedly late or did not show up at all, for their own mid/end tenancy inspections. - The experience to get our full security deposit returned at the end of the tenancy was difficult I understand renters don't have much choice in which letting agent they end up using; my advice if you are using Beresfords is to be prepared to chase a LOT, keep written records of communication and to take and submit your own detailed inventory.
Lorna · 7 October 2024
★★★★★ 5/5
TrustpilotAdam was very responsive and provided…
Adam was very responsive and provided us all relevant information. Great customer service.
Janet · 13 February 2024
Agent replied · 19 June 2024
Hi Janet,So pleased Adam assisted you effectively during your recent dealings with us and many thanks for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleHad an appointment to view a property , i met a gentleman call Thomas what a nice guy he was , dress well and speaks with good manners showing me around this beautiful apartment well clean , really like hes customer service he's very friendly and welcome God bless him , I would seriously recommend Beresfords if anyone needs a property to rent or to buy
Dennis · 16 October 2023
Agent replied · 12 June 2024
Hi Dennis,
Thank you for leaving your review.
I am pleased that your experience of viewing one of our properties with Thomas was a positive one and that you found him to be polite and helpful. We invest heavily in staff training, so it is great that to hear that you have been satisfied with the service provided and that you would not hesitate in recommending us to others. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRebecca was so friendly as it was our…
Rebecca was so friendly as it was our first time viewing houses it was a new experience but she put us at ease and really explained the property well to us! Would deffo recommend
SK · 29 March 2022
Agent replied · 19 June 2024
Hi SKThank you for posting your recent review. I am pleased that your experience of dealing with us at a recent viewing was a positive one and that Rebecca took the time to explain everything to you. It is great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery positive experience
We had such a positive experience with Beresfords Lettings, and with Hannah Grant in particular. We were having some trouble sorting out our referencing and Hannah dropped everything to be available, find alternative solutions and 'fight our corner' as it were! She was immensely helpful and is a huge asset to the team at Beresfords. Thank you for making our lettings process so smooth and for all your support.
Elizabeth · 20 July 2023
Agent replied · 19 June 2024
Hi Elizabeth,I was pleased to read that your experience of dealing with us, and in particular with Hannah was a positive one. There can sometimes be the occasional issue which arises during the process and in such instances our staff are always encouraged to adopt a pro-active approach to resolving them swiftly for our clients. Thank you for taking the time to provide your feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe Chelmsford Beresfords Team
The Chelmsford Beresfords team have been nothing short of fantastic in my experience. They are always on the end of the phone, even through periods where covid was high they were still easily contactable when I needed advice. My situation was a tricky one but Chelmsford branch were very understanding. Throughout the sales process they’ve been present, accommodating and reassuring. Couldn’t have had a better team on it, Made the stress of moving so much more manageable and an altogether positive experience.
Jane · 25 June 2022
Agent replied · 19 June 2024
Hi Jane,Many thanks for the 5 star review for the team at our Chelmsford office. The team work tirelessly to provide the best possible customer service and have remained available throughout these challenging times. They will guide and support, from the first point of contact through to exchange and completion, keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleExcellent service, with knowledge of the market. Great communication throughout. Well done Berwsfords, in particular Shaun and Yasmin, first class!! 👏 …
Maurice · 13 June 2023
Agent replied · 12 June 2024
Hi Maurice,
Many thanks for the 5 star award for the team at our Chelmsford office, and in particular Shaun and Yasmin. The team are all focused on providing the best possible customer care and will really appreciate your kind comments. I am pleased you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manage
★★★★★ 5/5
GoogleGreat estate agent. Gabby was helpful to speak to over the phone and Tom was very accomodating during our viewing. Would recommend
David · 13 June 2023
Agent replied · 12 June 2024
Hi David
We really appreciate you taking time out to provide your feedback. I was pleased to read your comments and it is great you found Gabby and Tom both helpful and accommodating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
GoogleSub-par in every way.
Purchased a home using Beresfords, they failed to communicate any deadlines we requested to all required parties. Two weeks prior to the deadline I made 5 attempted phone calls, to which I was promised an urgent call back in every single phone call and received no response whatsoever. Myself and my partner almost pulled out of our purchase due to the lack of ability to communicate.
The person dealing with my case promised to get back to me with information and then took AL the day after, which of course is not an issue in itself, but not handing over time sensitive issues to a team member seems unprofessional, and failing to set up away notifications on email meant once again communications fell through.
They also told us to inform them the same day of completion of any issues so they could assist in reparations, they stated any later and they could not assist. E-mailed them a list of issues 30 minutes after this conversation, to which I received no response until chasing them three days later, by which point they claimed it was up to the solicitors at that point.
Andrew · 13 June 2022
Agent replied · 12 June 2024
Hi Andrew,
Having read your recent review, I am naturally disappointed and concerned with the comments made within. Following a detailed appraisal of your file and subsequent conversations with the individuals concerned, it would appear file notes outline a slightly different view to your own in terms of how events unfolded throughout this transaction. These notes are recorded in real time as matters progress and cannot be amended thereafter. Your transaction appears to have been progressed regularly, particularly in the latter stages. Whilst I appreciate the individual dealing with your case was out the office for a few days towards the end, the matter was then picked up by the Branch Manager who made himself available during out of office hours. With regards to concerns post completion, you were advised correctly within 48 hours of completion, these would need to be dealt with by your solicitor as they hold the contract and can therefore enforce the terms. I am sorry if you feel we have let you down in any way, but I genuinely feel my colleagues worked hard on your behalf to progress your purchase through to exchange.
Please feel free to contact me on a.horsley@beresfords.co.uk, should you wish to discuss further.
Alison Horsley, Customer Services Manager
★★★★★ 1/5
GoogleEntirely unprofessional customer service. Agreed on a viewing, the agent never sent the details and completely ignored my emails asking for the address!
Later received a phone call at the time of the viewing from another agent asking if I arrived at the property or not. Had to explain to them what happened and their response was that they will let their colleague know! Without even an apology for this nonchalant service!
Definitely would not recommend them.
[Update]
Thank you for your response. However I am afraid that these two emails were delivered the next working day (Monday). Also, I sent a couple emails letting you know that I haven’t received the details up to 20 minutes before the appointment which were completely ignored.
Hassan · 13 June 2022
Agent replied · 12 June 2024
Hassan
I wanted to reply to you personally especially considering the content of your review. Firstly, I am sorry that you felt the level of service extended to you failed to meet your expectations. However, having reviewed our internal file notes I’m afraid that we share a slightly different opinion on the series of events. Once a viewing is confirmed with any of our clients an automated email is dispatched to those concerned and this is recorded on our system. Our staff cannot override this and the records show that this was sent to you once the viewing was confirmed. You then called our branch to say you had not received such a confirmation so we checked that your email address was correct which it was and re-sent another copy of the confirmation. When we spoke with you by telephone and explained our intentions, we also asked that if the second confirmation was not received then to let us know. Having heard nothing else from you a member of our staff travelled to the property as arranged to meet you but you did not turn up. Having sent two separate confirmations to an email address which we know was active as you had received numerous property alerts previously, we felt that we had done everything reasonably possible to provide you with the appropriate information necessary to complete your viewing.
We hope this explanation helps provide a clearer explanation of our companies position in the instance. Once again, we are sorry if you felt we could have done more and hope that you have now found a suitable property to rent.
Steven Bond Managing Director, Residential Lettings
★★★★★ 5/5
GoogleAfter been trying for about a month or so I felt like giving up when I saw a property that caught my eye so I thought I'll just give them a call to see what happens and a really nice guy answered called Tom very bubbly and cheerful and was extremely helpful managed to get Me a viewing the same day and fingers crossed I get it. Also met a really nice chap called kris at the property to show Me around very helpful smart and polite. Maybe other estate agents should come and watch these guys on how it's done big thumbs up from me :)
Matthew · 13 June 2022
Agent replied · 12 June 2024
Hi Matthew
Having read the contents of your recent review I just wanted to respond personally to thank you for your feedback. I am glad that members of our lettings team in Chelmsford made a positive impression and I know that both Tom and Kris in particular will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI have used the Team at Beresfords Chelmsford several times for both selling and sourcing property to buy. I have often found the sellers they put us in touch with are repeat clients, which gave me the confidence they are trusted. I'm currently trying to buy a family home and with the current market being very short of options, they are active in contacting property owners in the streets we are keen to buy in. Great service, I always recommend them to friends and family.PositiveResponsiveness, Professionalism
Mark · 13 June 2022
Agent replied · 12 June 2024
Hi Mark,
Many thanks for taking the time to post your 5 star award and positive comments for our Chelmsford office. We have been trading for over 50 years and have many repeat clients, some of whom have moved several times with us. As a result, we attract many new customers like yourself, who have gained confidence from others we have assisted. We really appreciate you sharing your experience and hope we are successful in finding your next home. Thank you for your recommendation.
Alison Horsley, Customer Services Manager
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