Trusted Agent profile · Chelmsford
★★★★★
1,236 reviews across 2 platforms
10 Duke Street, Chelmsford, CM1 1HL
Part of Beresfords, see every office.
Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.6 out of 5 across 1,236 reviews on two platforms, including 505 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleThomas is lovely and helpful in dealing with clients
Hi Joy Thank you so much for posting your review. It is great to read that you have found your experience in dealing with our lettings team in Chelmsford, but especially Thomas to be a helpful and positive one. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotThomas from chelmsford was very…
Thomas from chelmsford was very amazing, kind and helpful. Kris was great.
Hi Anjana,Many thanks for your kind words regarding Tom and Kris who are part of our lettings team in Chelmsford. I know they will be very grateful for your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotArrogant, rude snobs.
I’m only giving one because I can’t leave zero. The Chelmsford branch have no phone etiquette. They are rude and act like they are doing you the favour when you are trying to make some basic enquiries and rent from landlords. They also clearly have ideas about who they want to rent to and this does not include East Londoners. I’m so glad I decided to rent with someone else especially after seeing similar reviews. Don’t bother with these arrogant amateurs. Adding this after your reply- the “boy” who answered the phone didn’t seem that enthusiastic in the first place, took some information then asked me where I was currently living. Upon giving my postcode he then told me the property was unavailable. After hearing a postcode? Strange! I had already said I could pay 6 months rent in advance and was told I would need a year after hearing my post code. So I stand by my position based on that conversation. Maybe you need to relay your roots in Plaistow to your awful staff and not to me.
Hi Rebecca,I was disappointed to read your recent comments contained on Trustpilot. This is not a review platform we subscribe to, but nonetheless I wanted to reply to you regardless. I am surprised that our staff were dismissive when you contacted them, but apologise if your felt this to be the case. Please rest assured that as a business we have no pre-set idea of the type of tenants we want to rent to. Ultimately, it is our landlords decision. However, this is certainly never based on a tenants accent or nationality and in most cases they would not meet or speak to them. Chelmsford is a natural migration point for many people moving out of the Capital and we currently rent to lots from the East End of London. I myself come from Plaistow and I am very proud of that fact! I’m pleased that you have managed to find a property elsewhere and I'm sorry that your experience of dealing with us was poor on this occasion. Steven Bond, Managing DirectorResidential Lettings
5/5
TrustpilotChelmsford Office
Thomas was very helpful on the phone
Hi TochukwuThanks for your feedback and I am pleased that Tom was able to assist you effectively when you contacted us.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlice is amazing.
Alice was so helpful, couldn’t have had better service. Was the easiest and best experience and she couldn’t have helped us more or have been more understanding. Thankyou very much.
Hi HollyThank you so much for posting your recent review on Trustpilot. I am pleased that you were impressed with the service provided by Alice within your lettings team at Maldon. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRyan
Lovely guy and makes it a pleasant visit when he comes. I am very comfortable with letting him into my home. Thanks Ryan!
Hi EmilyWe appreciate you taking the time out to post your positive comments following a recent visit to your property by one of our Inventory Clerks. I know that Ryan will be very grateful for your kind words and thank you from all of us for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleThomas is really nice on the viewing
Hi Odufa, Thank you so much for your positive feedback following your recent property viewing. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotAmazing Beresfords
Amazing Beresfords, and Amazing team who works together for their customers to make them happy! I do like the service at Beresfords and I highly recommend it, the team was so helpful and quickly answer my call trying to find solution for any issue!A special Great to an efficient team: Abby, Kris, Danny, Sarah & Tom who showed me The property! Thank you so much, you did Amazing and I really appreciate what you did.Thank you :)
Hi Khodor,Thank you so much for taking time out to post your review. It was great to read your positive comments regarding the service provided to you by our lettings team in Chelmsford. I know all the staff will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent response time from Eleanor…
Excellent response time from Eleanor Scott. Her commitment to the process, as well as her energy and zeal is highly commendable and deeply appreciated.Thank so much Eleanor.
Hi JokeMany thanks for your feedback. I was pleased that you were impressed with the service provided by Eleanor throughout the application process and I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleMy main contact throughout the letting process was Mr James Annetts. I always found him to be very professional / knowledgeable as were the other members of the Beresfords team that assisted during the process. I wouldn't hesitate in recommending Beresfords to anyone seeking a reliable letting agent and would certainly get back in touch with them if I was seeking new tenants for the property.
Hi Gary, Thanks for posting your review, having dealt with our lettings department in Chelmsford. I was pleased to read that you found James both professional and knowledgeable and that the rest of the team assisted you throughout the process. Collectively, we are all very grateful for your kind words and the fact that you would not hesitate in recommending Beresfords to others. Steven Bond Managing Director - Residential Lettings
5/5
GoogleTom has been very helpful
Hi Franca Many thanks for posting your review. I was pleased to read that you have been happy with the service provided to you by Tom and the rest of our lettings team in Chelmsford. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleI recently met James Annette in order to rent a property . He is so welcoming and explained everything clearly. He helped me to find a property in the area that I required , within my budget, quickly. He’s very friendly and is always ready to clarify any doubts.
Hi d'augastin I am pleased that James who works in our local lettings team assisted you effectively and found a suitable property that you could rent. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
1/5
TrustpilotAwful from start to finish of renting
Awful from start to finish of renting. We rented from the Chelmsford branch and as part of the agreement they were supposed to have the landlord fix the dangerous laminate flooring in the living room. Didn’t happen, then covid hit so they had the perfect excuse not to chase the landlord. Finally fixed around nine months after. The front fence had weathered away and when we contacted for that, the landlord disputed it was even his fence, when it clearly is! We then had a broken down pipe, took 4 months to fix with the landlord seemingly untraceable! Even told on the phone they he may have “personal issues” since when is that my problem?? Funny how he got in touch quickly when he wanted to put the rent up! When we left we had spent £245 having windows cleaned/ oven cleaned etc, and I ensured everything picked up in our recent inspection was sorted. But of course, Beresfords found the most ridiculous issues and charged us £80 extra, this included for batteries for smoke alarms that had been replaced only two months before! Absolutely awful experience from start to finish. I will never recommend Beresfords to anyone, not even my worst enemy!
Hi GN,I note that you have recently uploaded a 1-star review on Trustpilot. Although this is not a review platform we subscribe to, I still felt it appropriate to respond regardless. Firstly, I apologise if you felt the level of service provided by Beresfords failed to meet your expectations.In the case of the laminate flooring, prior to your tenancy commencing the landlord had agreed to deal with this, but thereafter they changed their mind. We did express our concerns to the landlord at that time, but struggled to gain a further commitment from them to provide the required authority to proceed with the required works. We continued to push for a change in their position, but unfortunately it took some considerable time to gain a commitment from them to deal with this. As far as the fence is concerned, I can confirm that in our experience the large majority of landlords do not actually know which fence falls within their area of responsibility and we as agents would have no way of establishing this unless we had sight of the deeds. Despite our efforts to try and receive more specific information in this regard, this was not forthcoming.Just prior to tenants moving out of a property we always undertake a check-out inspection, and this is designed to establish the overall condition of the property at the end of a tenancy and pick up any points which may require attention. Should there be certain items that we believe need to be rectified, we have to refer this to the landlord concerned and gain permission to secure quotations. Once received we would normally propose a deduction from the tenants deposit if deemed appropriate, but by law, until such signed authority is received from both landlord and tenant to acknowledge the actual amount of any deposit being refunded, we cannot release any monies back. This is not a company policy but a legal requirement. Unfortunately, it can take some considerable time for the required written approval to come back to us which can be frustrating from our own perspective, as quite rightly tenants become frustrated at the length of time being taken to return any monies owed to them. From our own perspective, we would much rather be able to return the monies straight away as there is no financial incentive whatsoever for us to do otherwise. However, unfortunately we are governed by specific legislation. As a result, agents often receive bad press for the delays in deposits being returned, when invariably if they adhere to the law, delays become unavoidable.I fully appreciate your frustration but hope that my explanation goes some way to clarify our company's position in this instance.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotGabby was great & very responsive
Gabby was great & very responsive - thanks all!
Hi Emily,Thanks for your feedback regarding Gabby. I was pleased to read that she was very responsive throughout the entire process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleThanks James for all your help , 5 star quality service and attention to detail
Hi Gary, Many thanks for the 5 star award and kind comments for James, Director of office at our Chelmsford branch. James and the team work really hard to provide the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleGabby was wonderful, she helped us find a great place very quickly. Thank you Gabby!
Hi Gustavo, I am pleased that our lettings team in Chelmsford managed to secure a suitable place for you very quickly and that Gabby in particular assisted effectively throughout the process. We all very much appreciate your positive feedback. Steven Bond - Managing Director Residential Lettings
5/5
GoogleThank you so much Mr. James for supporting and helping us during the process of renting a house. And also Ms.Abby supports and guided us step by step and makes our efforts so easy. Once again thank you for both of you to help us in this difficult time. Thanks
Hi Nikhil Many thanks for taking the time to post your review. I am pleased you have been happy with the level of service provided to you by our lettings team in Chelmsford, but in particular with James and Abby who were able to assist you efficiently, making your experience of renting a property a positive one. I know they will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleTom has been helpful
Hi Osuji Thanks for your positive feedback following your recent dealings with Thomas in our lettings department at Chelmsford. I know he will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotLauren has been great with the issue we…
Lauren has been great with the issue we recently had. And answered our questions quickly. Thanks for all your help Lauren.
Hi AshleyThank you for providing your feedback. I was pleased to read that Lauren promptly resolved an issue that arose and answered all the queries you raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotKaren and David were very helpful
Karen and David were very helpful. Would recommend them highly. Thank you.
Hi ValentineThanks so much for taking the time to provide us with your feedback. It's great that you would not hesitate in recommending us to others and we all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlice is always so helpful and…
Alice is always so helpful and approachable! Love dealing with her :)
Hi JenniferMany thanks for providing your feedback and 5-star rating. I am pleased that you were impressed with Alice and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat experience with Beresfords
Thomas and Chris have been great at helping us get our apartment. They have been highly responsive, clear and quick in getting all set up. They have worked closely with all parties to get a solution that worked for all. I appreciate all the hard work! I would recommend using Beresfords if you’re looking for a property!
Hi Jonathan,Thanks for your feedback. I was pleased to read that our lettings team in Chelmsford worked effectively throughout the rental process and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
GoogleI am very pleased with the approach and the way Beresford Agents were with me during my entire process. Everything was very well explained and systematic. My agent, Thomas was very helpful, organized and kind. I would suggest anyone to approach this agency to move into a property.
5/5
GoogleThomas is nice and very friendly
Hi Winnie, Thank you for taking time out to leave your review. I know that Thomas and the rest of the lettings team in Chelmsford will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
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Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
