Trusted Agent profile · Chelmsford
★★★★★
1,236 reviews across 2 platforms
10 Duke Street, Chelmsford, CM1 1HL
Part of Beresfords, see every office.
Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.6 out of 5 across 1,236 reviews on two platforms, including 505 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleWe are in the process of buying our first house with Beresfords and so far, so very good! Lauren kindly showed us around the property out of hours as I get home from work late, and Michelle has been working with us to get the mortgage sorted and has been very helpful and professional. Thanks to all for helping to make our first buy easy and stress free.
5/5
GoogleJosh Auger at Beresfords Chelmsford was very helpful throughout process of buying property
Hi Jon, Many thanks for the 5 star award and positive comments for Josh from our Chelmsford office. Josh works hard to provide the best possible customer service and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleFantastic visit, Sarah is professional, polite and punctual. A great example for Beresfords
Hi Liam, Many thanks for the 5 star review for our Chelmsford office. I am really pleased you were impressed with the service received and appreciate you taking the time to post your award. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotAs always beresfords billericay branch…
As always beresfords billericay branch are the best. They do their job to the best and 5 star service at any time. I am associated with them for last 11 years !!
5/5
TrustpilotEveryone was really friendly
Everyone was really friendly and helpful, especially Eleanor, and we had a smooth process with applying for and renting a property.
Hi DanielI appreciate your feedback and I am pleased that you found the approach of our lettings team in Brentwood both friendly and helpful. It is also great that everything proceeded smoothly for you.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotA professional experience
I have had a few dealings with Chloe regarding the maintenance of my rented property. She was very good in keeping in touch and made sure my requests were carried out in a professional Manor.
Hi IreneThanks for taking a few moments to provide us with your feedback following your recent dealings with Chloe. It's great that she remained in touch on a regular basis and responded to your queries in a prompt and professional manner.Steven BondManaging Director - Residential Lettings
5/5
GoogleAs a landlord I would recommend Danny and the lettings team at the Chelmsford branch who persevere to find the right tenants.
Hi Ann I wanted to reply personally to your recent review. Having read your comments, I am pleased that you have been happy with the service provided by our lettings department in Chelmsford, especially Danny. I know he will be very grateful for your kind words. We will always strive to find the right tenants for our landlords properties via extensive referencing. Hopefully all parties involved will enjoy a stress free tenancy. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotA consistently good service over many years!
I'm a landlord and have been working with Beresfords for more than 15 years! They are pro-active in finding high quality tenants and the process through to moving them in is always very smooth. I use their managed service and they deal with everything for me in a prompt and professional manner. These guys know their stuff and are very approachable. I would certainly recommend them and personally wouldn't go anywhere else!
Hi Mr StowersMany thanks for taking the time to post your recent review. It is so pleasing to read such positive feedback considering how long we have been acting as your letting agent. Our staff always strive to go above and beyond for our clients and I am delighted that you would recommend us to others. On behalf of Beresfords can I thank you sincerely for all the business that you have provided to us over so many years. Rest assured, it is certainly never taken for granted.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotJames at Beresford's was excellent and…
James at Beresford's was excellent and professional throughout my viewing of property and renting the property. He responded quickly to questions asked and made me feel well come. I attended the office today regarding a query he was excellent in explaining leading me to the right path and felt really comfortable.I will always use Berefords.
Hi Albert,Thank you for taking the time to leave your positive review. I know James and the rest of our lettings team at Chelmsford will be very grateful for your kind words and 5-star rating. We look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWe use Beresfords to manage our let…
We use Beresfords to manage our let property. They’re a friendly and professional team. We can always get in touch with the right person when we need to and there’s good general communication. It’s a relief to know that they keep us updated on all our responsibilities as landlords and I feel they have always acted as fair and honest intermediaries between us and our tenants.
Hi MamMany thanks for your detailed review. I was pleased to read that our local lettings team are looking after your rental investment and remain in regular contact with you, especially in terms of updates regarding your legal responsibilities. We are all very grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotThomas and Abby was amazing
Thomas and Abby was amazing! They helped us find our forever home and kept us updated on our progress. Highly recommend
Hi BillieMany thanks for taking the time to leave your review. I am glad your experience with us was a positive one and it is great that you would recommend us to others. I know that all the team in Chelmsford, but especially Abby and Thomas will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI couldn't have asked for more help…
I couldn't have asked for more help than I received from Lauren (Senior Renewals Coordinator) She sorted out any questions I raised in a timely manor with very quick responses where possible.
Hi SanthemWe really appreciate you finding some time to provide us with your feedback. It's great that Lauren appears to have assisted you effectively with your recent renewal and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotTessa was helpful and informative and…
Tessa was helpful and informative and made our move very easy
Hi Cherril,Thanks for providing your feedback. I was pleased to read your positive comments regarding Tessa, our Lettings Manager at Colchester. I'm glad that she assisted effectively in making your move as stress free as possible.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotImogine (sorry if I spelt your name…
Imogine (sorry if I spelt your name wrong) but she was really nice and when she came to check the property we are currently renting in, she was very respectful and asked if she should take shoes off etc.
Many thanks for your positive feedback from your recent dealings with Imogen during her recent routine inspection to your rental property. I was pleased to read that her approach was professional and respectful.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThey are always very helpful and if…
They are always very helpful and if anything is needed to be done they will organise it as quickly and efficiently as possible. They make sure as a tenant, that you are looked after, as well as the landlord.
Hi LindaThanks for taking the time to provide us with your feedback. I was pleased to read that as one of our tenants you feel that our lettings team respond swiftly when any maintenance based issues arise and that our team are looking after you, as well as the landlord.Steven BondManaging Director - Residential Lettings
5/5
GoogleThanks to Sarah puckrin I got my deposit returned quickly . Sarah was professional and friendly throughout the checkout procedure
Hi Gerry Thank you for posting your recent review. I am pleased that Sarah was able to secure the necessary authority from your landlord to return your deposit. Often there can be delays in this process which are beyond our control. However, on this occasion this was not the case. We get a lot of positive feedback regarding Sarah, both in terms of her approach and professionalism and I know she will be very grateful when reading your feedback. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotRental
Have delt with beresford once before and have mixed feelings the first time about 5 years ago the estate agent was very good polite and friendly but she left and had another lady take over who was very abrupt not a friendly person but so far this time everything has gone smoothly the lady (abby) has been excellent polite and professional fingers crossed the politeness and professionalism continues
Hi MartinMany thanks for your recent review. I appreciate your constructive feedback regarding your experience of dealing with us about 5 years ago. However, Abby has now been with us for some considerable time and does an excellent job. I am pleased that you have been impressed with her approach and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service
All the lettings team were helpful professional and thorough from start to finish.Danny Chris Sarah and Abby were excellent thank you
Hi SharonThanks so much for taking the time to post your review. I was pleased to read that you found the approach of our lettings team in Chelmsford both helpful and professional. I know the entire team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleAll of the team at Beresfords Chelmsford are fantastic. Easy to contact, very helpful and always willing to go the extra mile. Working alongside Beresfords Chelmsford is always a pleasure.
Hi Sarah Thank you so much for the 5 star review for the team at our Chelmsford office. With many years of experience, the guys are focused on delivering great customer service and work really hard to ensure a transaction goes through as smoothly as possible. They will really appreciate your kind comments. Alison Horsley, Customer Services Manager
5/5
TrustpilotRoss and the Lettings Team
Ross and the Lettings Team at Beresford's have consistently performed at a high level of efficiency and reliability on all re-lets of the company's apartments. His communication is timely and very much appreciated.
Thank you for finding some time to provide us with your feedback. I am pleased that Ross and the rest of our lettings team have delivered a consistently effective level of service to you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotCorrine was very friendly and lovely
Corrine was very friendly and lovely. Made the visit very easy and quick,
Hi FreddieThanks for your positive comments regarding Corrine. I am pleased that her visit went without issue and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotReally good advice and very helpful
Really good advice and very helpful. James was a pleasure to deal with!
HI MarkThanks for your positive feedback following your recent dealings with our lettings department in Chelmsford, and particularly James. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGabby Giedraite has excellent customer…
Gabby Giedraite has excellent customer care and she had all the right answers to our questions. She is definitely headed for greater heights in the estate industry and customer care. It was my first time to interact with Beresfords and the customer care and ease of information and reception was excellent.
Thank you for taking the time to provide us with your feedback. I am pleased that Gabby provided an excellent level of customer care throughout your transaction and answered all of your questions. I know she will be very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings
5/5
GoogleDidn't end up renting with Berefords but was still impressed with the quality of the service and professionalism of the staff, particularly Agathe and Joe.
Hi Jake Thanks for taking time out to post your review. I'm sorry that we were not able to find you a suitable property to rent this time around, but I am pleased that you were nonetheless impressed with the level of service provided to you by our lettings team in Chelmsford during your search. I hope you settle in to your new home and please come back to us in the future if you need to move on again. We would be delighted to assist you. Steven Bond Managing Director - Residential Lettings
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Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
