Trusted Agent profile · Chelmsford
★★★★★
1,236 reviews across 2 platforms
10 Duke Street, Chelmsford, CM1 1HL
Part of Beresfords, see every office.
Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.6 out of 5 across 1,236 reviews on two platforms, including 505 Google reviews rated 4.5.
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Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleThomas was very helpful and friendly on the phone
Hi Tolulope We very much appreciate your feedback and I am pleased that you found Thomas both helpful and friendly. Steven Bond Managing Director - Residential Lettings
5/5
GoogleThomas is a great salesman. He was simply fantastic
Hi Olufemi Thanks for your feedback. I am pleased that you were impressed with Tom's approach when dealing with you recently. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotLucy has been very helpful and always…
Lucy has been very helpful and always made herself available at short notice for the various viewings I made at the property I have just purchased.Thanks again.
5/5
TrustpilotLovely friendly very patient young lady…
Lovely friendly very patient young lady She was so helpful , and very understanding, she allowed us to take our time everywhere in the building including gym , she will be very successful in her role if she continues the way she presents herself , please to see such ambition in a young lady like this , we’ll done to her and Thanku
Hi Lisa,Thank you for your positive feedback, we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRylie was a pleasure and real help with…
Rylie was a pleasure and real help with the information of my purchase. Thank you
Hi Bill,We appreciate you taking time out to provide your feedback having dealt with us recently. I am pleased that Rylie assisted you effectively throughout your transaction and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleHuge thanks to Joshua Auger for the support in selling my property - highly professional, helpful and knowledgeable throughout.
Hi Ria, Many thanks for the 5 star award and positive comments for Joshua who is based at our Chelmsford office. I am pleased to hear you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotMy experience with Beresfords so far…
My experience with Beresfords so far has been great. They are quick to respond to emails and Abby was very helpful in dealing with my requests.
Hi JDesMany thanks for taking time out to post your feedback. I was pleased to read that your recent experience of dealing with us has been a positive one and that our personnel (especially Abby), were quick in responding back to you, and dealing with any queries.Steven Bond Managing Director - Residential Lettings
5/5
GoogleNick was wonderful in dealing with the sale of our mother’s house. Thank you
Hi Fiona, Many thanks for taking the time to leave Nick, Branch Manager at our Braintree office, a 5 star award. The sale of you mothers house would have been in very safe hands. Nick prides himself on the quality of his customer care and will tailor his approach dependant upon circumstances. Thank you for sharing your experience, it is very much appreciated. Alison Horsley, Customer Service Manager
5/5
TrustpilotBeresfords Lettings Chelmsford - brilliant !
I am a landlord and over the last year I have used Beresfords fully managed service. It has been amazing, stress free ! I cannot rate them highly enough. Sophie in the maintenance department has been absolutely brilliant and all the contractors she uses are absolutely spot on.The whole team are just great, I would never not use fully managed through Beresfords again - worth every penny!
HI Anne,Thank you for posting your feedback. I was so pleased to read your comments and I am glad that you recognise the benefit of using our fully managed service. We always strive to make the entire process as stress free as possible for both landlords and tenants alike. We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
3/5
TrustpilotEasy to begin rental process but beware after moving in
I have amended this review to 3 stars since originally posting due to my experience after moving in and requesting to make decorative changes which Beresfords want to charge £60 to cover ‘administration’, never have I had to pay to get the landlord’s consent for changes and the tenancy agreement does not explicitly state that a charge will be made if changes are requested and we were not told this either when we said we would like to make some changes when we collected the keys. Original review Very easy to deal with. Almost all communication was by email and replies were prompt. The process of renting through Beresfords was very simple. Would highly recommend.
Hi MichaelHaving read the contents of your updated review, I wanted to reply to you personally.Firstly, whenever we negotiate a new transaction, during the process we ask every tenant if there are any specific requests or changes that they would like to make to the property, as this is normally agreed as part of the contract. Having reviewed your individual file, it is clear that at the time you did not request that any changes be made. Shortly after moving into the property, I understand that you have made a number of requests for changes and we are always happy to oblige, subject of course to the landlord agreeing to these changes.I would ask you to appreciate it is not just a question of securing a simple yes or no answer from the landlords. There are often a number of conversations taking place between all relevant parties, and once agreed we have to complete various items of paperwork to ratify any amendments that have been requested and agreed. In terms of notifying you in advance of our standard charge to deal with such matters, I just wanted to point out that specific reference is made to this, not only within the initial Terms & Conditions that you would have signed prior to proceeding with an application, but also within the formal Tenancy Agreement itself. I only mention this, as I did not want you to think that we had implemented such charges without making them clear at the very outset. I hope my explanation helps clarify things in a little more detail from our Company's perspective and I hope that you are able to agree all of the required changes with your landlord, and then enjoy your time in the property.Steven BondManaging Director - Residential Lettings
5/5
GoogleProfessional and friendly staff. Special Thanks to James, he has always been a great help whenever I have had a query.
HI Uttishta Thank you for your positive feedback about our staff, especially James. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotLauren was super friendly and helpful
Hi KimThank you for your kind words regarding Lauren. I know she will be very grateful as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotSarah Puckrin
Sarah is a delightful, extremely professional person. She always arrives on time and is always prepared to offer advice regarding home rental care. We always look forward to her visits. Jim Howell.
Hi JamesThank you for your positive comments regarding Sarah. I am pleased that you feel she offers sound advice and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotBad experience
I just rent a flat from them and i pay 5 weeks deposit and end of my tenancy agreement they did not pay my deposit back and the Kate as work for the company she never respond to our e-mails,calls so we might call 10 times to talk with her and emailing but she did not care anything at all. Even she was not very friendly person to us while we was giving back the key and we did not get any direction as how we gonna get our deposit from referencing company. They just said on the e-mail as soon as landlord decide how much he will wish to make deduction on your deposit you will get rest of your money back.I can not suggest this company to you unfortunately because they are always on landlord side.they never think of you or your money
Hi CumaaliI note that you have previously posted a separate review some time ago regarding the same issue and I did provide you with a detailed response at the time. Since then, our internal filenotes clearly indicate that Kate, our Inventory Clerk has made concerted efforts to resolve the dispute between yourself and the landlord over your deposit and regular contact has been maintained with you throughout. Due to the inability of yourself and the landlord to reach an amicable agreement, our recommendation has been that you lodge an independent claim via the Property Ombudsman. They will then conduct a completely independent review of the situation and make a decision based on the facts in terms of what funds from your deposit, be it all, part or none should be returned to you. As explained in my previous reply, letting agents are not legally permitted to release any funds back to a tenant until such time as a mutual agreement has been reached between the landlord and the tenant. I genuinely hope that you are able to resolve this matter once and for all at the earliest opportunity.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotCommunication was seamless
Communication was seamless, and any questions or concerns I had were addressed promptly. They made the entire process, from viewings to signing the lease, stress-free and straightforward. I would highly recommend to anyone looking for a reliable and dedicated professional in the lettings industry.
Hi RichardThanks for taking time out to provide us with your feedback. I'm pleased that you found the process from start to finish to be seamless and stress free, and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRylie was very helpful and professional
Hi AaronThanks for your positive comments following your recent dealings with Rylie. I was pleased to read that she was both helpful and professional throughout.Steven BondManaging Director - Residential Lettings
5/5
GoogleThank you from Gabby, Thomas and James. Hannah was very prompt. Thanks.
Hi Sajed, Many thanks for taking the time to post your review. I know that our lettings team in Chelmsford, but in particular Gabby, Thomas and James will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotBeresfords Letting the Best…
I would like to express my gratitude to the entire Beresfords team for facilitating a smooth transition to one of their properties. The property was exceptionally maintained and expertly managed. I also extend my appreciation to William for his exemplary professionalism.
Hi DoreenThanks for taking the time to provide us with your feedback following your recent dealings with your local lettings department. I am pleased that our team made sure that everything proceeded for you without issue and that you were pleased with the condition of the property which you have rented from us. I hope you enjoy living at the property and wanted to express my personal thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLetting Experience
I have nothing but praise for Karen and her Team at Beresfords. They stepped in at very short notice to help me out of a problem I was having and gave me very sound advice. What is also very impressive is that they said it was a nice property and had the property let within 24 hours. They adopted a highly professional attitude towards their roles. I was particularly impressed, being at a distance, with the fact they went the extra mile on a number of things to help me and the team performed exactly as was described to me in the initial meeting. They kept me informed of the progress of each stage and also gave me a great deal of confidence about what they were doing and why. What really impressed me is how Karen meticulously inspected the property at the outset and provided an honest and realistic market appraisal along with the issues associated with renting. Of all the agencies who visited, Beresfords was the only one to advise getting an EPC done. In addition, Beresfords also checked all the landlord documentation very meticulously which really impressed me a great deal. I would certainly recommend them.
Thank you so much for taking the time to post such a detailed review. I am so pleased that Karen and her lettings team in Havering met your expectations. Regulation is a big part of our industry now and it is so important that letting agents ensure that their landlords comply, otherwise they could be left exposed to possible prosecution and financial loss. We are all very appreciative of your positive comments and 5-star rating and hope to be acting for you for many years to come.Steven BondManaging Director - Residential Lettings
4/5
GoogleJames has dealt with us in our search for a place and has been very helpful, informative and well equipped with the knowledge necessary for us. Only problems we have had have been with the paragon referencing platform but every query we’ve had has been answered swiftly from James. Clear he is good at his job and doesn’t cut corners with us
Hi Charly, Many thanks for taking the time out to leave your review. I was pleased to read that despite the issues with referencing, James at our Chelmsford office has been on hand to assist you with all your queries and help guide you through the process. I know James and the rest of the lettings team at Chelmsford will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
GooglePrompt and thorough with everything, and solved all my issues
Hi Jasmeet Thank you so much for posting your feedback. I know our lettings team in Chelmsford will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleMy property has recently come up for a renewal of tenancy. I have been very pleased with the service received in speedily obtaining new tenants. I would also particularly thank Sarah Puckrin in keeping me updated in all aspects & being very helpful in general with regard to any remedial works needed prior to the tenancy commencing.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotAmazing professionals
Throughout this transition, I have been in contact with James, Gabby and Christine from the Beresford team. They all have been so amazing and made the process so smooth. I have been given space to ask any question I had even though, in most cases, the info they provided me with already answered all my questions. Absolutely lovely.
Hi ValentinaThanks so much for taking the time to provide your detailed feedback, having recently dealt with our lettings department in Chelmsford. I was pleased to read that the team have answered all of your questions effectively and assisted you throughout the process.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotBeresford has been a good experience…
Beresford has been a good experience especially with Hannah and all the team. Excellent service.
Hi Henry,Many thanks for leaving your positive feedback. It is great to read that you have had a good experience with our lettings team in Brentwood, but especially Hannah. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
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Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
