Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant service!
After working with Beresfords for some time now regarding lettings I am very pleased with the service they have provided.In particularly Lauren Wilson and Lynn Ray have been a pleasure to deal with! Regards,Roy Reeve
Ellie · 31 August 2022
Agent replied · 19 June 2024
Hi RoyI very much appreciate you taking the time to post your comments and was pleased to read that you have been working now for some time with our lettings team at Billericay. It is great that your experience has been consistently positive and I know that both Lauren and Lynn will be very grateful for your kind words.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotLovely Lettings Team
Jack Sparkes has really been amazing with helping us find the perfect rental. When our perfect place didn’t go through, he was so reassuring that he would work hard to find another one that suited us amazingly. His colleagues Debby and Joe have also been so friendly and helpful with the entire process. Thank you team!
There · 29 July 2024
Agent replied · 22 October 2024
Many thanks for your positive feedback following your recent dealings with Jack. I was pleased to read that he made a concerted effort to find you another suitable property after your first choice failed to proceed to a satisfactory completion. I know Jack will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleReally good Experience ! Thomas was very helpful , enthusiastic and polite!
Katarzyna · 13 May 2024
Agent replied · 12 June 2024
Hi Katarzyna
Thanks for providing your feedback and I am pleased that you had a really positive experience dealing with our lettings team in Chelmsford. We are all very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCannot fault their customer care
Cannot fault their customer care, from start to finish a really professional and efficient service. Many thanks to Gillian Cooper, Christine Sorrell, Abby Johnson MARLA and Kirsty for their help and coordination in finalising a letting.
Gary · 29 June 2022
Agent replied · 19 June 2024
Hi GaryMany thanks for the positive comments contained in your recent review. I am pleased that you were happy with the service extended to you by our lettings team based in Dunmow. I know that everyone at our end will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service from Beresfords
As a Landlord I am very happy with the service and attention to detail from Beresfords. They are friendly, approachable and go above and beyond. They are only always an email or call away. The whole team are great, but I would like to specifically mention Lauren Johnson. She is patient and always willing to provide helpful advice
Abid · 14 June 2024
Agent replied · 22 October 2024
Hi AbidThank you for taking the time to provide us with your feedback. I am pleased that as one of our landlords you have been happy with the service provided by our local lettings team. We place a lot of emphasis on maintaining effective communication with our clients on a consistent basis and I am pleased that this has been noted by you within your feedback. Many thanks for the business that you continue to provide to us which we will never take for granted.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
GoogleCalled the day a property was posted on rightmove, was told they would call me back when property was available for viewings, called again a few days later to chase and told still no viewings available, called today and was told viewings are fully booked. Moving house is stressful enough without this.
Becky · 24 September 2024
Agent replied · 24 October 2024
Hi Becky
I am sorry that you struggled to secure a viewing on a property that was of interest. At present whenever a property is made live on our property portal we are inundated with literally hundreds of enquiries from potential tenants. This is not an excuse, just an honest explanation of why you, along with others are missing out on viewing slots. Hopefully next time you see something which becomes available our local team will be able to reserve a viewing for you. However, please do let me know personally if this transpires not to be the case. My email address is as follows: sb@beresfords.co.uk.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
GoogleUnpleasant experience- they collect all possible information that is completely irrelevant to just book a viewing, wouldn’t recommend
Elena · 11 November 2025
Agent replied · 11 October 2026
Hi Elena,
It is naturally disappointing to note the 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect?
Regarding your comment relating to viewing requests, please understand we have a duty of care for our employees and our clients. We therefore ensure full details are provided before confirming viewing arrangements as we would not want to place either party at risk.
Should you wish to discuss this matter further, please feel free to contact me with more information and I will be happy to investigate accordingly.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleGabby and Kris were so friendly and fantastic with good customer approach and detailed presentation. Thanks for your audience today.
Uche · 15 November 2023
Agent replied · 12 June 2024
Hi Uche,
Many thanks for posting your recent review. I am glad you have been happy and satisfied with the service provided to you by our lettings team in Chelmsford. We are all very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 3/5
GoogleNot very good service and very disappointed. The staff doesn’t seem to know much and the Branch Manager is very slow with responding emails and return phone calls as sometimes doesn’t respond, won’t use them again
David · 13 June 2022
Agent replied · 12 June 2024
Hi David,
It is naturally a little disappointing to see your 3 star award and comments for our Chelmsford office. I have spoken to the team to gain a better understanding of your experience and carried out a detailed review of your file. Our internal notes, which include any emails sent and received, are added to the file in ‘real time’. These appear to have been added frequently, throughout the transaction, whether contact be by phone or email. In fact, leading up to exchange, file notes indicate contact was made nearly every day.
There is a legal process which needs to take place and until all points are satisfied on both sides, exchange will not take place.
Communication is key throughout any transaction and as a business, we invest a significant amount of time into training with a view to delivering consistently high levels of customer service. I would be more than happy to discuss this further with you, please contact me on a.horsley@beresfords.co.uk.
I am pleased to note the team successfully progressed your purchase through to exchange and completion. I wish you well in your new home and hope that we might be of further assistance in the future.
Alison Horsley, Customer Services Manager
★★★★★ 1/5
TrustpilotDisappointing
I am writing to share with recent property viewing experience with Beresford Chelmsford. I have come across the property that matches my interest in Rainford Avenue last weekend. I submitted my requested in rightmove.com and I got a call from an agent called Joe Wass to arrange a viewing on 2/11/2019 at 1430At 1230 i received a call from the agent to confirm the viewing and if I could make it at 1300 or if not to push backward to 1500. I told him I was not able to make it at 1300 as I am taking a bus to Chelmsford but I will make my way to the town earlier so that he can let me know once he is free. I was told the only way to contact him is via email or the land number.I reached Chelmsford town at 1311 and I sent him an email to say I am ready to view the property. Then i received a reply at 1403 from him that says "lets make it at 1430". I only saw his reply at 1425 which was probably my fault, after which i rushed my way to the property from town centre.It took me a while to find the property. And I had to cross a few busy roads. At 1437 while i was rushing to the property i received a call from a lady called Alicia who questioned me why i did not make it there on time while the appointment has been scheduled for a few days. And she said if I don't make it there in 5-10 minutes the viewing has to be scheduled for another day. I ran and followed the map that was attached in the email and it brought me to 115 Rainford Avenue. The gate was locked. I called back the land number again. It took a while for the girl to pick up the call who then asked my details : first name, surname, viewing time day and address. She also asked me to spell the address which is Rainford Avenue, and my first and surname (probably because my name is quite different). She put me on hold for a while and then told me I should go to 111b instead without giving me any help with the direction. I ran around the area trying to locate 111b with my walking umbrella as I am partially sighted. I saw a man with suit at around 1450 that quickly got into his car after he saw me (I am very sure he saw me as there was a brief eye contact) and drove off. I received a call from a private number around 1500 that turned out to be the agent and I was told that he had left and I need to arrange a new viewing appointment. Overall I have to say it was an unpleasant experience1. I feel the lady on the phone was unhelpful even though she was not rude. She made me spell every single thing that i said including the address and my names even though she just spoke to me few minutes ago. And i feel her tone was quite condescending. 2. I have tried to go to the town early to accommodate the time of the agent. But the time kept changing and I was informed about the final viewing time quire last minute via email (which i saw quite late). I would probably appreciate a phone call more if it is going to be last minute notice. 3. I do not understand why he decided to leave right after he saw me. It was a quiet place and there was no one else around. I was probably in a mess as I was panting after running around and carrying a walking umbrella in my hand due to my partial sight. But i do appreciate the fact that he called me to inform he has left instead of making me running around for nothing.I can see Beresford was awarded the best Estate Agency Essex and Trusted Service in 2018. I however was quite disappointed with my viewing experience.
Huan · 6 November 2019
★★★★★ 5/5
TrustpilotHaving dealt with Beresfords for almost…
Having dealt with Beresfords for almost 3 years, I have nothing but praise for their professional approach, advice and general customer care - in particular Christopher Dutton who has been more than helpful throughout.
Sarah · 6 September 2022
Agent replied · 19 June 2024
Hi SarahThanks so much for taking the time to post your feedback. It was nice to read your comments and I am pleased that we have continued to deliver a consistently good service to you over the last 3 years. We are very grateful for the business that you continue to provide to us and for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotGreat Service and Support Throughout!
We were new to property letting. The team at Beresfords supported us through the whole process of preparing the property for letting (electrical inspections etc.), marketing, tenant selection and tenancy agreements.They also manage the property for us which takes all the stress away from us on a day to day basis.They are a very helpful, efficient and friendly team.We have just let a second property through them.
Chelmsford · 6 December 2023
Agent replied · 19 June 2024
Thank you so much for taking time out to provide your feedback. I am pleased your initial experience as a landlord using our fully managed service has been positive. I was also pleased to read that our staff have been friendly, helpful and efficient throughout the process and it's great news that we have now let a second property through you. We look forward to a long and successful business relationship and are very grateful for your continued custom.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotEfficient and helpful
I had a very positive experience with Beresfords. James and the team were incredibly helpful and ensured everything went smoothly.
Sarah · 10 November 2023
Agent replied · 19 June 2024
Hi SarahThank you so much for taking the time to provide us with your feedback. I am pleased that James and the rest of our lettings team in Chelmsford impressed you throughout your recent transaction, and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotOutstanding Service Excellence
Ross Young's approach to customer service is nothing short of exceptional. With his remarkable professionalism, immediate responsiveness, and intuitive understanding of our needs, he not only solved our problem but also reinforced why our trust in the company is well-placed. His leadership style is a benchmark for customer care.
Amir · 31 October 2024
Agent replied · 23 December 2024
Hi AmirThanks so much for finding the time to provide us with your feedback. I am pleased that Ross impressed you during your renewal process and I know that he will be very grateful for such positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe had an issue with the heating
We had an issue with the heating, reported it to Jess and it was dealt with swiftly, excellent communication and follow up calls to ensure the issue was resolved . Thanks Jess, very impressive Peter C
Peter · 18 May 2022
Agent replied · 19 June 2024
Hi PeterI just wanted to thank you for taking the time out to post your recent review. I was pleased to read that Jess dealt with your heating issue in a prompt and efficient manner. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKate recently carried out a checkout…
Kate recently carried out a checkout inspection for one of rental properties. The report was very thorough and helpful. We had a couple of queries that Kate dealt with promptly and in a friendly professional way. She is clearly very experienced in her work and it was a pleasure to talk with her.
M · 22 August 2024
Agent replied · 22 October 2024
Thank you for taking time out to provide us with your feedback. I am pleased that you found the report prepared by Kate thorough and that when you raised a number of minor queries these were dealt with both promptly and in a professional manner. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Rylie has been brilliant! Such a great help in looking for a property, and really friendly too
Hayley · 5 January 2024
Agent replied · 19 June 2024
HI HayleyA belated thank you for providing us with feedback about Rylie following your recent dealings with her. I am pleased she was proactive in helping you search for a suitable property to rent and know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleAmazing customer service, Abby has been excellent at finding me different options to rent as a first time tennant, keeping in touch regularly and answering any questions i had without hesitation. Very trustworthy and helpful!
Sabrina · 13 June 2022
Agent replied · 12 June 2024
Hi Sabrina
Thanks for taking time out to post your recent review. I was pleased to read your positive comments regarding Abby who I know will always go the extra mile to ensure we deliver positive results for our customers. I know that when reading your comments Abby will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotHad an issue with the tenants eviction…
Had an issue with the tenants eviction insurance which was quickly and efficiently sorted. Thank you Hannah !!
Chris · 8 December 2023
Agent replied · 19 June 2024
Hi Chris,I very much appreciate you providing your feedback. I was pleased to read that Hannah was proactive in assisting you with an insurance related issue and that matters were sorted out quickly and efficiently. I know that Hannah will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames Annetts was extremely helpful
James Annetts was extremely helpful, always with a smile even in his voice he stayed in touch and would highly recommend.
Mandy · 23 September 2023
Agent replied · 19 June 2024
Hi Mandy,Many thanks for taking the time to leave your review. I know James and the rest of the lettings team at Chelmsford will appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleJames A. Was absolutely brilliant and super friendly throughout the process and I couldn’t recommend him more! As someone who is new to renting, understandably I had many concerns and he was always sure to talk me through what was happening and why. After having spoken to many agencies and letting agents, I have to say I wouldn’t bother looking elsewhere apart from Beresfords and James! Thanks so much!!
Lucy · 16 September 2023
Agent replied · 12 June 2024
Hi Lucy,
Many thanks for taking the time to post your positive review. I am glad you have found your first experience of renting a property with us to be a positive one and that you would be happy to use our services again in the future. I know James and the rest of the lettings team in Chelmsford will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleFantastic team I should say. We've got the flat for rent with 4-5 days process. Special thanks to James, you are a star mate.
Sameer · 13 June 2023
Agent replied · 12 June 2024
Hi Sameer
We really appreciate your feedback and I was pleased to read your positive feedback regarding the service provided to you by our lettings team in Chelmsford. I am pleased that everything proceeded quickly for you without issue.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleJames and his team at Beresfords (Chelmsford) have been very helpful, knowledgable and professional throughout the process of our house sale and associated purchase.
Matthew · 13 June 2023
Agent replied · 12 June 2024
Hi Matthew,
Many thanks for the 5 star review for James and his team at our Chelmsford office. The team work really hard to provide the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the process, keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleNot surprisingly moving house is regularly in the Top 10 of stressful life events. Not least because we have so very little control over this situation. Sometimes you just need to accept those things you cannot change and focus on those within your gift. In this case, selecting Beresfords as your estate agent who will guide you through the process professionally, keeping you fully informed throughout. One less thing to worry about!
Simon · 13 June 2023
Agent replied · 12 June 2024
Hi Simon,
Thank you very much for taking the time to post your 5 star award for the team at our Chelmsford office. The team work really hard to make sure the moving process is as stress-free as possible, keeping all parties regularly updated throughout the transaction. They will offer guidance and support, from the first point of contact, through to exchange and completion. Your kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
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