Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional letting service
We were very grateful to Kris and all the team - Tom, James and Abby - for all their help in letting our property. Despite our fair share of disappointments and frustrations with potential tenants, the team remained patient and professional throughout which helped us through the process. They communicated well and made every effort to find the perfect tenants for us.
KP · 4 June 2024
Agent replied · 22 October 2024
Thank you for taking the time to provide us with your feedback. I am pleased that our lettings department in Chelmsford assisted you effectively in the letting of your property and it's great that they managed to find you more tenants in the end. I know the team will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotMaria sales team
Hi Maria Further to our conversation on the phone, I find the treatment from you very unprofessional.I have provided full information to you and your company with the details that the property is owned by a limited company.I am acting as a agent on the company’s behalf.You have my contact details and I have spoken to various people with no indication there was a problem with making a visit to the property for a valuation.I find this bizarre that your company with offices nearby to the property have caused such difficulties when three further agents have supplied the same information as you & also visited the property.
Terry · 27 March 2023
Agent replied · 19 June 2024
Hi Terry,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed review of our files, it would appear the property is owned by another individual and there is no record of you as a third party, whom we can liaise with. We have a duty of care to our clients and would not be able to carry out an appointment for someone else, without prior authorisation from the legal owner. If the legal owner wishes to contact us directly, we would be more happy to take instructions. It concerns me that other agents may have acted without taking the same care and due diligence. Should you wish to discuss this matter further with me, please contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleSarah is very lovely and easy person to deal with during our maintenance checks she is always on time and very helpful.
Would highly recommend her 👌.
Many thanks
Mike · 13 June 2023
Agent replied · 12 June 2024
Hi Mike
Many thanks for posting your recent review. I am pleased that you have found easy to deal with and helpful. I know she will be very grateful for your kind words.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 4/5
GoogleJames and the Team pushed things through and followed up quickly so as to facilitate a quick turnaround. Everything was fast and professional and they did a great job
Jordan · 13 June 2023
Agent replied · 12 June 2024
Hi Jordon,
Many thanks for the 4 star award for James and the team at our Chelmsford office. The team will do all possible to ensure a transaction goes through smoothly, promptly following up with all relevant parties whilst guiding and supporting throughout the journey. We appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleLauren Taylor Marla is by far the most helpful agent I’ve encountered! Beresfords also provides updated new flats/houses within your budget. They are very responsive and provides good service!
May · 13 June 2023
Agent replied · 12 June 2024
Hi May
I really appreciate you taking the time to provide your feedback. It was great that Lauren impressed you and that our lettings team in general updated you regularly on new properties that came to the market. We are all very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCorrine, house inspection
Corrine came and done my house inspection today and it was a pleasure to meet her.Corrine was curtious, professional and talked through every aspect of the Inspection.Beresfords always gets top marks feom me.
Deb · 26 January 2023
Agent replied · 19 June 2024
Hi DebMany thanks for posting your recent positive comments regarding Corrine. I am pleased that you found her approach both courteous and professional. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFriendly, courteous, and professional
Very satisfied indeed!Have been with them for some time and have no complaints.They are quick to respond, and are always friendly, courteous and professional - no more so than in one member of their team (Amy W) whose helpful and considerate approach marks her out as an ambassador for the company.
JH · 14 November 2024
Agent replied · 23 December 2024
Thank you for taking time out to post your recent review. I am pleased that you have been satisfied with the service provided to you by our lettings team in Billericay. I know that Amy in particular will be very grateful for your kind words. We look forward to continuing to working with you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJoe Wass
Joe was very helpful and made the whole renting of my property out really easy and straight forward.
Jessika · 22 February 2024
Agent replied · 19 June 2024
Hi Joe,Many thanks for taking the time to post your review. I was pleased to read that the process of renting your property has been straight forward and that Joe was helpful and provided you with a high level of service throughout. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service
We were really impressed with the service we received at Beresfords from Rob, Charlie and Ella. The team were professional, polite and so helpful. They supported us in finding a property suitable for us and they kept us informed along the process. The communication was brilliant. Charlie, Rob and Ella are a great team- thank you!
Naomi · 24 August 2024
Agent replied · 22 October 2024
Hi NaomiWe really appreciate you taking time out to provide your feedback and it’s great that our lettings team appear to have delivered in terms of the service provided. Everyone at our end is grateful for your kind words and 5* rating.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotJames Annetts is very responsive and…
James Annetts is very responsive and friendly
Edward · 8 September 2024
Agent replied · 22 October 2024
Hi EdwardThanks for your positive feedback regarding James. I know he will be very grateful for your kind words.Steven Bond Managing DirectorResidential Lettings
★★★★★ 1/5
TrustpilotUncaring customer service
I signed a contract with Beresfords Shenfield to sell my home in Autumn 2023 (along with with my joint homeowner wife). The sale was then delayed because my wife developed health problems that required hospitalisation. Over the proceeding year - I found Beresfords to be uncaring, unsupportive and uncommunicative, in helping us progress our house sale. After having my complaints dismissed by the Beresfords regional director, I am now making a formal complaint to the Ombudsman and would not recommend using this uncaring Estate Agent.
Paul · 23 December 2024
★★★★★ 5/5
TrustpilotThe service we received was absolutely…
The service we received was absolutely great right from inception all through to the move. Lizzie was always ready to support us all the way and also very prompt at responding to emails and phone calls. Thank you so much.
Tao · 3 March 2022
Agent replied · 19 June 2024
Hi TaoThanks for posting your recent review. I was pleased to read that you were impressed with the service provided by our lettings team in Upminster. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThom is very helpful and good consultant in terms of property
Muritala · 26 June 2024
Agent replied · 25 August 2024
Hi Muritala
We appreciate you taking time out to provide us with your positive feedback following your recent dealings with Tom.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally helpful and friendly
The entire Chelmsford branch, especially Tom, Alex and Danny, were incredibly helpful, friendly and open. They made what could have been a very stressful process feel managable and I would highly recommend them to friends and family.
Rowan · 13 July 2022
Agent replied · 19 June 2024
Hi RowanWe really appreciate your feedback and I am pleased that our lettings team impressed and it is great that you would recommend them to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Google4 years and counting. Everybody is super helpful especially Gabby with my recent encounter regarding another property. Keeping me up to date with information.
Najua · 16 September 2023
Agent replied · 12 June 2024
Hi Najua,
Thanks for your feedback. I was pleased that over a lengthy period of time you have found our lettings team both helpful and professional. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRenting experience
This is our first time moving out to rent and Berefords have been so supportive and informative about the process. I am genuinely so happy with the service as they have done everything super fast and smooth. Thank you for all your hard work and making our experience very exciting.
Neha · 8 November 2024
Agent replied · 23 December 2024
Hi NehaThanks for your feedback and I am so pleased that you found our lettings team both informative and supportive throughout your first application for a tenancy. We all hope that you are very happy in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Service From Debby & The Team
Excellent Service From Debby & The TeamDebby the lettings manager at Beresford has excelled, her responsiveness and professionalism have been superb. I wouldn't hesitate to recommend Debby and the team. Thank you, your support and contribution is really appreciated
Katy · 13 March 2022
Agent replied · 19 June 2024
Hi KatyThank you so much for taking the time to post your recent review. I am pleased that our lettings team in Braintree delivered a professional service and made a positive impression on you. I know that Debby and her team will be very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings
★★★★★ 1/5
GoogleWorst service; arranged 2 appointment today 9 Aug 2022 and they cancelled without my consent. wasted my whole evening. Bad customer service from a lady call Tajera Dayani
(Property Consultant); no appology at all. Should be rated zero stars. Very rude, not polite at all. Of course its the best sign not to step forward with them at all. I don't think based on that we can trust to represent them for a property deal.
Niros · 13 June 2023
Agent replied · 12 June 2024
Hi Niros,
Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals involved, I note your viewings were rebooked promptly for later in the week. I appreciate there appears to have been confusion initially with communication and I am sorry if you were inconvenienced as a result. Unfortunately, we were unable to reschedule your viewings for later the same day as we already had a full diary of appointments.
We look forward to assisting you further with your search.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotRylie was always one call/email away
Rylie was always one call/email away. Very helpful throughout the whole process. Well done and thank you!!
Milenkov · 13 February 2024
Agent replied · 19 June 2024
Hi Milenkov,So pleased that you were impressed with Rylie when she assisted you recently throughout the lettings process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThe staff of Beresford were so good especially Abby and Danny were so kind and helpful throughout the process. They gave us step by step advice and responded to us very quickly.. Thank you Abby and Danny..
Maria · 13 June 2022
Agent replied · 12 June 2024
Hi Maria
Many thanks for your positive feedback regarding the service provided to you by our lettings team in Chelmsford, particularly Abby and Danny. I know they will both be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally recommend Eleanor if you want…
Really recommend Eleanor if you want everything to be done professionally and quickly! Both Eleanor and Christine were lovely and made the process easy!
Poppi-Redd · 25 March 2025
★★★★★ 5/5
TrustpilotJessica Reed at Beresfords - Superstar!
Jessica Reed at Beresfords Lettings/Property Management was proactive and kept me fully informed on the progress of a couple of overdue snagging items through to resolution. Happy tenant and landlord in good hands too.Great service - thank you!
Nimesh · 25 April 2022
Agent replied · 19 June 2024
Hi NimeshJust wanted to say thanks for taking time out to post your recent review regarding Jessica, our Property Manager. I was pleased to read your comments regarding her proactive approach to resolving any issue which arose.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames Annetts is an handsome…
James Annetts is an handsome hardworking staff that’s active in helping clients at all time. Good knowing him and Kris very helpful colleague.
Olayinka · 25 September 2023
Agent replied · 19 June 2024
Hi OlayinkaThank you for your positive review. I know James and the rest of the lettings team at Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCharlie was very helpful.
Sawan · 5 October 2024
Agent replied · 22 October 2024
Hi SawanThank you so much for posting your review. I know that Charlie will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
