Trusted Agent profile · Chelmsford
★★★★★
1,236 reviews across 2 platforms
10 Duke Street, Chelmsford, CM1 1HL
Part of Beresfords, see every office.
Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.6 out of 5 across 1,236 reviews on two platforms, including 505 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
TrustpilotPolite and helpful
Lauren is always polite, helpful and quick to respond.
Hi CarolThank you so much for taking the time to provide us with your feedback. I was pleased to read that you found Lauren polite, helpful and efficient in her responses during your recent dealings with her.Steven BondManaging Director - Residential Lettings
5/5
Trustpilot5 stars for the whole process
5 stars for the whole process! Lauren was incredible right from the start. She was always on call to answer any question we had and kept us fully informed throughout the process. She made us feel at ease and helped to make the transition feel seamless.
Hi MeganThanks for your positive comments. I am pleased that you were impressed with Lauren and the general approach of our lettings team. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThomas was excellent in putting through…
Thomas was excellent in putting through the property. I enjoyed my experience and he represented his company Beresfords in Chelmsford very well.
Hi AkinloyeThanks so much for your feedback following your recent dealings with Tom and the rest of our lettings department at Chelmsford. I was pleased to read that you were assisted with everything effectively throughout the application process. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThey’re so professional
They’re so professional, their attention to details and work ethics is one to admire. Charlie is amazing.
Hi ChikeThanks so much for your positive comments. I am glad that you found our local lettings team professional with a strong attention to detail.Steven BondManaging Director - Residential Lettings
5/5
GoogleJames was great, got into the flat very quick. Answered all my questions
Hi Jamie Thanks for taking the time to provide us with your feedback. I am pleased that James was efficient in assisting you and answered all your questions. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotWell done Beresfords and Alice
What made the experience great was the continuous feedback we got from Alice keeping us up to date on the progress .She was always available and willing to assist. I also liked that everything could be done online ,and there was no travelling up and down. She also made a great effort to accommodate and put measures in place for us to have our dog there. Well done from her side.
Hi OrgMany thanks for taking the time to post your positive review. It was pleasing to read that Alice has been able to assist you with your requirements to find you suitable accommodation and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
4/5
GoogleGood service, a bit expensive but you get what you pay for. Staff are very helpful and efficient and Katy has kept me fully informed
Hi Janet, Many thanks for taking the time to provide us with your feedback. I am pleased that you were impressed with our service overall and that our staff were both helpful and efficient. In terms of our charges, I accept that we are certainly not the cheapest, but also neither the most expensive. Overall, we always try to represent genuine value for money and I hope that this has been your experience on this occasion. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotGood
Lauren and Charlie were great. Helpful and good advice
Hi Mike,Many thanks for taking the time to post your review. I am pleased that you have been happy with service provided to you by our lettings team in Upminster, but particularly Lauren and Charlie. I know they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleHad a lovely viewing today with Rhiannon, she was an absolute pleasure to be around. Really friendly and very professional and gave us all the time we needed to look around and we didn’t feel rushed at all. She is a credit to beresfords. Joshua has also been great, he has been very proactive at booking in viewings for us and liasing with the sellers. He has also returned all of my calls when he has said he will. Both of them have really made for a very pleasant experience so far.
Hi Holly, Thank you for taking the time to leave your 5 star award for both Rhiannon and Josh who are based at our Chelmsford office. Both work really hard to provide the best possible customer experience and will appreciate your kind comments. Please feel reassured they will do everything within their power to find a suitable property for you. Alison Horsley, Customer Service Manager
5/5
GoogleJames at Chelmsford was especially very helpful and made everything very easy
Hi Billy, Many thanks for the 5 star award for James from our Chelmsford office. I am pleased to hear he was able to assist you and you were impressed with the level of service received. Thank you for sharing your experience, we look forward to helping you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleJay was very kind and detailed very patient and interacting as well
Hi Kate Many thanks for the 5* rating. I’m pleased that you found Jay patient. I know he will be very grateful for your positive feedback. Steven Bond Managing Director Residential Lettings
5/5
Trustpiloteverything was very wonderful from the…
everything was very wonderful from the very beginning to the end of the tenancy. The staff were very caring and always accommodated requests, special thanks to Tessa! Great experience!
Hi MamedSo pleased that everything proceeded for you without issue and that our lettings team in Colchester were both caring and accommodating throughout. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery good communication through out the…
Very good communication through out the process. Charlie was very helpful and made things really easy. We would highly recommend.
Thanks for the feedback following your recent dealings with our local lettings department. It's great that they maintained good levels of communication with you throughout the process and it is nice to know that you would recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
GoogleMe and my partner went there today and James was really helpful and professional. Lovely gentleman, looking forward to doing business with him again.
Hi Ruben Many thanks for your positive feedback regarding James who works in our local lettings department. I am pleased he assisted you effectively and was professional throughout. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotSwift and efficient maintenance process/personnel
I moved into a rental flat and encountered a few issues soon after. I contacted the maintenance team and Krystal Boyde-Maynard swiftly responded to my several maintenance requests. She was very polite, informative and kept me updated. She handled communication with the landlord and coordinated with the contractors to carry out the repairs. Legend. Kudos to her. Keep up the excellent customer service
Hi MunyaradziI appreciate you finding some time to provide us with your feedback. I am pleased that Krystal responded promptly to your maintenance based queries and maintained effective communication with you until resolved. Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDealing with the lettings department.
Hi Tammy, Thank you for your recent feedback. I was pleased to read that Charlie and Lauren in our lettings department at Upminster were able to assist you efficiently during your recent dealings with them. We all very much appreciate the 5-star rating and wish you well in your new home. Steven Bond Managing Director - Residential Lettings
1/5
TrustpilotExploitative practices for tenants
Took over a month to return my tenancy deposit. The communication about it was really bad - they went completely silent after I checked out, I had to send lots of emails to chase and some of them were ignored. They couldn’t give me timings for when it would happen. I had to open a dispute with the deposit protection service just because there was no end in sight. There was no apology for the delay. This was very clearly business as usual for them.This wasn’t because there was a dispute about deductions. It was just radio silence. In the end they didn’t even want to make any deductions. It’s a shame to have to leave this review. During the tenancy I thought they were quite good. They were responsive and happy to deal with maintenance issues. They did try to inspect the property during a national lockdown, which I thought was a bad & unethical decision on their part, but they were at least happy to cancel it for our property on request.However, I think leaving a 1 star review just based on the deposit is completely justified. They need to understand is that keeping a large sum of peoples’ money for so much longer than the government’s mandated 10 days is completely unacceptable. They tried to blame the landlord’s lack of responsiveness. That is not a reasonable excuse. They are holding the money, and they are working on the landlord’s behalf. I feel extremely strongly that this sort of treatment of tenants needs to improve.
5/5
GoogleHelped with the sale of our house.Josh came out and did the original valuation and talked through the initial process without any pressure, then kept in touch all through. Gabby rang every week to inform us of how things were going right up to completion kept in touch with buyers so everyone knew where they were at.
Hi Stephen, Many thanks for taking the time to post your 5 star award for the team at our Chelmsford office and in particular Josh and Gabby, your main points of contact. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the process, keeping all parties regularly updated. They will appreciate your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleAfter dealing with different agencies, I had the pleasure of meeting with Thomas Enderby who works for Berefords. He was so informative with the property, he definitely knew the ins and outs of the property. He also followed up with a phone call. Thomas also is now keeping us in the loop with potential properties within our price range. Definitely recommend and if I could I would give 100 stars rating to Thomas!
Hi Tanya, Thanks so much for taking the time to provide us with your feedback. I am pleased that you were impressed with the approach of Tom and that he remained in regular contact with you in an attempt to find you a suitable property to rent. It's great that you would not hesitate in recommending him and us to others. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotRylie Kingsnorth
Rylie was very helpful through out the process, proactive and helpful with explaining what information was needed at what points.
Hi DCThanks for your positive feedback following your recent dealings with Rylie who works within our lettings department at Brentwood. I am pleased that she assisted you effectively throughout the process and clearly explained all involved. I know she will be very grateful for your kind words.Steven Bond Managing Director - Residential Lettings
4/5
GoogleReally quick responses and Joe Wass is awesome he put up with all my questions and knew his stuff! Made first time renting a lot easier and I absolutely love the place. All I would maybe recommend is knowing where certain documents and bits are before the hand over but apart from that great service! Would definitely recommend
I would like to take this opportunity in thanking you personally for leaving a review on our Company. Having read your comments I am pleased that your experience of dealing with us has been very positive and I am glad that you have found our staff efficient and professional. I know Joe and the rest of the team at Chelmsford will be grateful for your 5 star rating and it is great that you are happy to recommend us to others. Christopher Dutton Area Manager
5/5
TrustpilotHighly recommend - such friendly service
We were really happy with the overall service from Beresfords when looking for a flat to rent. The whole process from start to finish was quick, friendly and professional and we always had fast responses to any emails that we sent. In particular, Eleanor was brilliant throughout the process and always answered any questions we had. Would highly recommend both Eleanor and Beresfords as a whole.
5/5
GoogleI've got a flat to rent within 3 hours after giving offer by Beresfords!! Thank Alex and his colleagues the process went smoothly and super quick without any unnecessary rounds. Absolutely highly recommended.
Hi Szilvia Many thanks for posting your feedback. I was pleased to read that our local lettings team delivered positive results for you and everything went through smoothly without any issues. We appreciate your 5-star rating and it’s great that you would be happy to recommend us to others. Steven Bond Managing Director, Residential Lettings
5/5
GoogleJosh has been brilliant to deal with and helped me sell my property very quickly. Everything sorted in a highly efficient manner, and no fuss. Would highly recommend Josh and his team. Thanks
Hi Charlie, Many thanks for the 5 star award for Josh and the team at our Chelmsford office. I am pleased you were impressed with the level of service extended to you and thank you for the recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
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Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chelmsford.
