Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI’ve used Lauren Johnson for letting…
I’ve used Lauren Johnson for letting multiple properties over the years and her service has always been first-class. Efficient, knowledgeable, and dependable, a great letting agent !
Johan · 22 December 2025
Agent replied · 25 December 2025
Hi Johan
Thank you for posting your recent review. It was great to read that you have worked with Lauren on multiple occasions and have always found her to be efficient and knowledge during your dealings with her. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleDealing with Beresford was easy and smooth, they responded to our every query timely especially James and Abby. All the process from viewing till the end was hassle free.
Zeenia · 14 March 2024
Agent replied · 12 June 2024
Hi Zeenia
Thanks for taking the time to provide us with your feedback. I am pleased that our lettings team in Chelmsford responded promptly to your queries and that your application process was both easy and smooth from start to finish.
We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleAppreciate the help from the team at Beresfords in finding tenants for our rental property. Including Kris, James, Abby in particular to push it over the line. Thanks Mark
Mark · 14 March 2024
Agent replied · 12 June 2024
Hi Mark
I am pleased that your lettings team in Chelmsford were able to source a suitable tenant for your rental property and I know that they will all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleJames and the team have been very helpful throughout my moving journey, from the first viewing to finalising my agreement.
Mark · 20 August 2024
Agent replied · 24 October 2024
Hi Mark,
Thanks for finding the time to provide us with your feedback. I am pleased that you found James and the rest of our lettings team in Chelmsford helpful throughout the application process and it's great that everything proceeded to a successful conclusion for you. We hope you enjoy your time in your new property.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleThis people helped me a lot big thank you to Kris Murrell's and lovely lady Abby Johanson mur..she helped me and contact me every day to make sure all the paperwork is done and signed,..so thank you so much..... Marian
Marion · 13 June 2023
Agent replied · 12 June 2024
Hi Marion
Many thanks for taking the time to leave your review. It was pleasing to read your positive comments regarding our lettings team in Chelmsford, but especially the constant communications from Kris and Abby to ensure everything ran smoothly. I know the whole team will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleHighly recommended. Both James Annets and Christine sorrell have been amazing I have never experienced service like it. I won't use anyone else now if I ever move again now. Thanks Beresford's 😊 …
Laura · 15 November 2023
Agent replied · 12 June 2024
Hi Laura,
Many thanks for taking the time out to post your positive review. It is great that your experience with our lettings team in Chelmsford, but particular with James and Christine has been a positive one and that you would not hesitate to use our services again in the future. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleKudos to Phoebe Holland. She always kept us up to date on our sale, responded quickly, and pulled out all the stops to get it over the line. Thank you
H · 27 November 2025
Agent replied · 27 December 2025
Many thanks for the 5 star award for Phoebe who is based at our Chelmsford office. Phoebe works proactively and will do everything within her power to ensure a sale goes through to exchange and completion. She will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotAgents were very helpful & provided a…
Agents were very helpful & provided a professional service when I was looking for a new tennant for my property
Andrew · 15 August 2024
Agent replied · 22 October 2024
Hi AndrewThanks for finding some time to provide us with your feedback. I am pleased that our local lettings team assisted you in a professional manner whilst searching for a suitable tenant for your rental property. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCameron - Beresfords
Cameron was very friendly and made me feel at ease. He was knowledgeable about the property he showed me around and well deserves the bottle of wine :)
Miss · 14 March 2024
Agent replied · 19 June 2024
Hi Miss CrayMany thanks for taking the time to post your review. It was great to read that you had a positive experience in your dealings with Cameron and that he was friendly and informative. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery friendly and professional staff…
Very friendly and professional staff that you can easily trust
Shady · 7 May 2026
Agent replied · 4 June 2026
Thank you for providing us with your feedback. We very much appreciate your kind words and 5-star rating.
★★★★★ 5/5
GoogleLooking to move into my own space . Spoke to Thomas of the Chelmsford branch and he was quite helpful and gave wonderful tips. Well done
Ifeoma · 13 April 2024
Agent replied · 12 June 2024
Hi Ifeoma
Thanks for the feedback following your recent dealings with us. I am pleased Thomas was able to provide some useful advice.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford was used to find a suitable…
Beresford was used to find a suitable tenant for my property, the experience was great from start to end, highly recommended and would use again, communication was always maintained throughout and never anything they didn’t know or couldn’t resolve and willing to go further than most companies!
Miss · 8 September 2022
Agent replied · 19 June 2024
Hi Miss BegumI really appreciate you providing some feedback following your recent dealings with us. It is great to read that your experience was positive from start to end and it is great that you would recommend us to others.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleDanny & Tom of the rental team were great to deal with, they took an interest in my rental property needs and offerred solutions and alternatives when I was unsuccessful in my application for a property. They were patient, professional and helpful. What's not to like. Thanks Guys. JC
James · 13 June 2022
Agent replied · 12 June 2024
Hi James
I was really pleased to read that our lettings team in Chelmsford met your expectations and were great to work with. I know the entire team will be grateful for your positive comments and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford are easy to get in touch…
Beresford are easy to get in touch with.
Carole · 21 May 2026
Agent replied · 4 June 2026
Hi Carole,
Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service ,particularly Lucy…
Excellent service ,particularly Lucy Plappert who was very helpful at all times
Mrs · 3 December 2024
Agent replied · 23 December 2024
Hi AnnThis is just a brief response to thank you for finding the time to provide us with your feedback and I am pleased that you had a positive experience when dealing with us.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleUpdate 13/11/2024: had a property visit this morning from Amy, who was lovely and professional and warm. Nothing but a five-star experience - thank you, Amy!, , , , , , , , , , Have had an excellent experience with Beresfords Chelmsford - very professional agents who are quick to respond to emails and/or calls with congeniality and expertise. Can recommend most highly with especial props to Thomas.
TE · 18 November 2024
Agent replied · 12 June 2024
Thank you for posting your review. It is great to read that you have found our lettings team in Chelmsford to be professional and efficient and that you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleAgent Jay was very knowledgeable, very kind and kept me updated, very pleased with the apartment.
Ryderrr · 3 October 2024
Agent replied · 24 October 2024
I just wanted to say thank you personally for taking the time to leave a 5 star regarding the service provided by our team in Chelmsford.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
TrustpilotRyan was very sympathetic
Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.
Sandra · 23 February 2023
Agent replied · 19 June 2024
Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional service given from Jazmin
Professional service given from Jazmin. Emails answered promptly and courteously
Michelle · 28 April 2026
Agent replied · 22 October 2024
Hi Michelle
Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner.
We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotTenancy checkout
Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.
Wendy · 1 October 2024
Agent replied · 22 October 2024
Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAbby was prompt and personable in her…
Abby was prompt and personable in her response and assisted me immediately when I required her help. Five stars. Date of experience 22 March 2024.
Rebecca · 5 April 2024
Agent replied · 19 June 2024
Hi RebeccaI am pleased that you found Abby's approach both prompt and personable and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotTotal waste of time dealing with…
Total waste of time dealing with Chelmsford branch.I called several times regarding renting properties and whoever answered didn’t have a clue? I did what most people do these days and looked at rightmove . Estate agents take a few photos of your property and put them on right move, they then charge you a large percentage for what? Don’t bother with these money grabbers, I ended up in touch with Parfitt properties, a professional company who doesn’t charge the earth for a proper customer service!!
Paul · 3 November 2023
Agent replied · 19 June 2024
Hi Paul,I am sorry to read that you have left a 1-star review for our Chelmsford office. We have searched our entire database and cannot find anything on file with your details. If you would like to provide more detailed information regarding this matter then please feel free to email me directly at sb@beresfords.co.uk and I will be happy to look into this further.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKaty was superb
Katy was superb! A very friendly, considerate and professional agent. She continually went above and beyond in order to find my wife and me a place. We can't fault her at all!
Chipego · 25 April 2025
★★★★★ 5/5
TrustpilotDr. Juan Braschi
Mr. James Annetts was very kind and diligent to all my request. Moreover, he always kept me informed about possible letting opportunities according to my budget.
Juan · 13 March 2024
Agent replied · 19 June 2024
Hi JuanThank you for taking the time to provide us with your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that James assisted you effectively and kept you regularly updated as and when new properties for rent became available. I know that he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
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