Robinson Michael & Jackson Chatham & Rochester reviews

★★★★★ 5/5

Google

Excellent customer service. Mark and Joe were great throughout the process ensuring we were always updated. Friendly and efficient services from all members of the team. Would definitely recommend using!!

Nadia · 22 May 2020

★★★★★ 5/5

Google

Customer service was excellent. Angela was real helpful in getting the deal over the line also Liam the broker was legendary in sorting out my mortgage very fast and efficient

Ola · 22 May 2020

★★★★★ 5/5

Trustpilot

Best estate agents I've seen

The Catford brand of Robinson & Jackson is just amazing, no praise is enough for all of the guys I've dealt with, Chris, Simon, Billie, Matt. They have even got a proper chaser, who is ensuring everyone in the process is doing what they are supposed to do. Chris, the owner is just amazing, you can find him almost anytime. They've gone above and beyond on all levels. Very kind and polite. When you are buying a place complications arise and they managed to smooth most of them for me. When my broker messed me around, they introduced me to theirs and he got me a mortgage offer within 10 days, he was so approachable that I could even keep in touch with him on WhatsApp. They're just around the corner from the flat I bought and just to give you an idea of how above and beyond they have gone for me, Simon (the branch manager) has even carried for me a delivery they received in the office to my block. I won't go into the detail of other favours they have done for me as I don't want to encourage anyone else to abuse them as much as I did but the point is they are amazing. Do not hesitate to use these guys, and trust me, I've had many bad experiences with agents in the past.

Xenia · 24 July 2019

★★★★★ 5/5

Google

The quality of service is excellent compared to others in the area. Quick response, accurate information and feedback on queries. Angela owned the case, threw herself into it and bring a perfect completion. I will recommend to anyone who …

Ade · 8 October 2021

★★★★★ 5/5

Google

The service given by Robinson Michael Jackson throughout the sale of my house has been excellent. The team in the office were well-informed and knew about my property when I visited or phoned. The staff who conducted viewings were well -informed and well-mannered. The process was complicated when my first buyer pulled out at the last minute. This was a very difficult experience but the team was positive and encouraging and set to work to secure another buyer. Leading up to exchange, the sales progressor was first rate and kept me informed and calm during a tricky few hours. I would recommend the firm without hesitation.

Kay · 22 May 2019

★★★★★ 5/5

Google

We bought a property through this branch and their service has been impeccable throughout. Unfortunately we were victim to a broken chain and needed to find a property immediately to not lose our buyer. We rang the store on the Friday to get a viewing the next day, which they managed to achieve, they even managed to get an agent to attend. By the Sunday we had sealed the deal and within 6 weeks; a chain of 6 were able to exchange. Angela from the post sales team, went above beyond to secure the exchange and spent numerous hours chasing solicitors to ensure we could all agree a completion date. She also gave the vendor and I regular updates as to where the transaction was. If it was not for her liaising within the chain I am confident to say it would not of happened for several more weeks. People are quick to sell their houses with one upfront payment, which we did. Although we did sell our house, in our experience and for future we would return to use an agent. We had several last minute people cancel and even a few just not turning up, resulting in us losing numerous hours of precious family time. This agent verified our current market situation and that we were financially able to afford the property prior to us viewing. This negates any time wasters!!!!! The other problem with these upfront payment agents is that once you are sold, post sales team, the contact is almost non-existent. If your sanity and time is worth more than your money....I’d highly recommend this agent.

Melissa · 22 May 2019

★★★★★ 5/5

Google

Wonderful world class service with buying our property in Chatham.

Jatinder · 22 May 2024

★★★★★ 5/5

Google

Many Thanks to Angela & Mark for helping with my sale at Chatham Dockside. Thank you both for your support & wish you well in the future. …

Charlie · 8 October 2020

★★★★★ 5/5

Google

The Robinson Michael & Jackson team was great. Professional, informative and friendly service from Angela and Tom. They provided full support throughout the purchase and regularly followed up with solicitors to make progress. Would recommend!

Olga · 22 May 2022

★★★★★ 5/5

Trustpilot

Fantastic service, highly recomend.

Fantastic service, from start to finish at the Bexley Road, Erith branch. We decided to sell our Shared ownership property, and Garry and Dexter, sold the property within 3 days!! Much to our amazement as we were on a time limit with our onward purchase, they delivered on everything they said on the valuation. They vetted the buyer spot on to make sure they could proceed. It was then handed, to Jane Wilkinson, who chased the solicitors, Orbit, everyone, until completion. She held my hand right through our first property sale. Fantastic service, and I highly recommend them. They delivered the service, professionalism, and efficiency we needed to get the deal done. 5 Star!!!

Nicola · 11 October 2018

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs

Avoid this agency at all costs. They seem eager to please at first but the minute you're tied in they will cause you hours of stress and misery. We were told numerous lies at and following the viewing - whatever it took to get us interested. None of the cleaning/work previously discussed was done before the move in date and it has been like pulling teeth to get anything done ever since. Like some other reviewers we spent hours doing this work ourselves as a result. Staff seem completely uninterested in the welfare of tenants or the condition of the property.

MarchHare · 21 August 2018

★★★★★ 5/5

Google

Had a viewing with Kiran she was so helpful.

Cristina · 22 May 2024

★★★★★ 1/5

Trustpilot

Totally time wasting!!!

Totally time wasting!!!I stoped my work and went to see 1 of the house they are selling,l did like it and same day l dropped offer and they accepted my offer;it was Friday afternoon...they asked my paperwork’s and solicitor letters etc...but it was weekend and l got contacted with solicitor on Monday morning and get it ready mortgage letters and bank statements...but guess what??They called Tuesday morning and said;l was late and someone gave better then my offer and they have to cancel it???is that joke...???If you want more money why did you accept my offer??If you accept it why are you trying get more offers??TOTALY TIME WASTERS Sorry...

Route · 7 August 2018

★★★★★ 1/5

Trustpilot

Highly unprofessional and rude

Highly unprofessional and rude I was a potential buyer. Highly unprofessional and rude. Probably the worst agent in London area. Andy was the worst agent ever.

John · 8 January 2021

★★★★★ 5/5

Google

RMJ provided the most professional and friendly service for the entire duration of our sale. They were confident they could achieve the best possible price for us and they did. …

Janice · 8 October 2022

★★★★★ 5/5

Google

Great service, a buyer was found really quick and I was promptly informed about any development ,by the Sales Progressor , at each stage of the transaction. I would definitely use the agency again.

Enache · 22 May 2022

★★★★★ 5/5

Google

Very friendly, helpful and professional staff, kept me well informed throughout the process. Would highly recommend.

Susan · 22 May 2025

★★★★★ 5/5

Google

Great chat with Claire, we'll informed and great advice given to me. Thanks again 💯👍🏽 …

Vyper · 22 May 2025

★★★★★ 5/5

Trustpilot

High recommendation for RJ

RJ find our tenants and manage our flat. We receive regular updates and bi- annual photos of the flat. Our tenants have always been happy, kept the flat in good order and paid their rent in full and on time. Any issues are dealt with in a swift and efficient manner by RJ. I would highly recommend them as agents.

Samantha · 14 January 2023

★★★★★ 4/5

Trustpilot

After signing up to Purple Bricks to …

After signing up to Purple Bricks to sell our house which they failed to do we decided to use high street estate agent. R.J sold our property within 4 weeks of it being on the market. Good communication throughout the sale and onto exchange of contracts.. Only reason haven't given them 5 stars is the amount of money they charge but did get a fixed fee instead of a percentage and they were cheaper due to this than other local estate agents in the area.

Tanya · 17 January 2018

★★★★★ 5/5

Google

In my opinion Robinson Michael Jackson and all the team at Chatham really are the best estate agent in Medway. They are always on hand to help and deal with anything straight away and the telephone is always answered. I feel they put every effort into selling my house and I highly recommend them. I have used several estate agents in the area over the last ten years and there is no comparison. Five star without any doubt!

Maxine · 22 May 2019

★★★★★ 5/5

Google

Worthy of way more than just five stars!

Steve · 22 May 2024

★★★★★ 5/5

Google

We are already property owners thanks to these brilliant agents! They made the purchase process to go smoothly and stress free and we are very happy with them. Thank you! Maya and Bozhidar

Maya · 22 May 2022

★★★★★ 5/5

Google

Excellent service! We would happily use Robinson Michael & Jackson again and recommend them. The valuation and listing of our property was carried out quickly and a buyer was found within a couple of weeks. The team at RMJ kept us informed along the way with regular updates, without us having to call and ask. They definitely helped the matter progress quicker and easier because of their communication between all parties. Very happy customer :)

SARAH · 22 May 2020