Robinson Michael & Jackson Chatham & Rochester reviews

★★★★★ 5/5

Google

I found the RMJ team really helpful and welcoming when going to view properties.

Myah · 10 May 2026

★★★★★ 3/5

Trustpilot

Great completions team, viewings and admin could be improved

Regrettably, the service we received from RJ Eltham was a bit of a mixed bag. Prior to listing, Danielle was excellent in talking through our options, had a pricing strategy which made sense and happily rearranged photography at short notice. After listing however the 'sale' part of RJ's service went sharply downhill. We ended up conducting the vast majority of viewings ourselves because RJ couldn't send an agent out to do them. While the market was a little tricky when we sold, we still felt we were pressured heavily to accept a substandard offer - I suppose this is the downside however of a fixed fee arrangement. Once we did receive and verbally accept an offer closer to what we were looking for, we received a formal letter from the branch saying 'on your instructions, we have rejected this offer'. It was not much fun having to ring the branch and be told that this was an admin error. If I hadn't seen the email so quickly I worry that RJ may have erroneously rejected the offer, and we may have lost our ultimate buyer. Our sale was then passed to the completions team, who I have to say were absolutely brilliant throughout. It's not the easiest of jobs when you're having to juggle questions from the vendor, the buyer and their respective solicitors, but Lauren and Sam did this really well and it was reassuring to know that they were constantly chasing to get the sale over the line as soon as possible. RJ clearly has some talented professionals working for them (Danielle, Theo, Lauren, Sam), but the service and professional standard between onboarding clients and acceptance of offers could definitely be improved.

Chris · 24 January 2023

★★★★★ 1/5

Trustpilot

They offer no help or support

They offer no help or support, they are simply a middle company that aims to get people’s money and add an extra unnecessary charge to there invoices , could be avoided

Fellow · 20 August 2026

★★★★★ 5/5

Google

Very impressed with Beth's service as she organised my viewing of 2 properties.

Chinatu · 13 May 2026

★★★★★ 1/5

Google

Do not use this company for any residential transactions. Absolutely shocking!!

Omar · 27 May 2026

★★★★★ 5/5

Google

Robinson Michael & Jackson were professional, efficient and a pleasure to deal with. Expert advice was based on extensive market knowledge and analysis, communication was clear and timely and they were genuinely helpful throughout the …

Sally · 30 October 2025

★★★★★ 5/5

Google

We viewed a lovely bungalow with Gabija from RJ. She was very professional and showed us round making suggestions and telling us what the current owner had done and showed us the garden too and what we maybe …

Sharon · 30 September 2025

★★★★★ 5/5

Google

Angela was extremely supportive during my house buying process. She guided me through a a very long and confusing process and I appreciated how she consistently updated me.

A · 22 May 2024

★★★★★ 5/5

Google

Sam and the team have guided me through this proceed with great care. I would highly recommend this company to anyone look to sell or buy! Thanks again.

T · 22 May 2024

★★★★★ 5/5

Google

Dear Gabija, thanks for making our viewing easy and interesting. We really appreciate your support and conduct of the viewing, this was professional and well appreciated. Once again, thanks a lot.

Salau · 13 December 2025

★★★★★ 5/5

Trustpilot

Very Professional and kept us well informed

What l liked about these agents were that they are very straight forward to use and upfront. They answer the phone promptly and will call you back if a member of staff is not available. I used the Strood Branch when we put our property on the market in September and within a couple of weeks we had a buyer. We had moved to the West Country in early September and did want someone local to keep an eye on our property which they did at no extra charge while the conveyance was progressing. Michelle was good giving up regular reports as to the process from both sites of the transaction until exchange and completion on 19th December. Thank you for your assistance and professional service to us, we were very grateful.

Neil · 24 December 2022

★★★★★ 5/5

Google

myah was very kind and welcoming to us today at a viewing.

Paddy · 16 May 2026

★★★★★ 5/5

Google

Angela was very professional and extremely helpful throughout the whole process of selling my friends house. She kept me informed as to what was going on and kept the solicitors on their toes and we were able to complete in a timely manner.

Alison · 22 May 2023

★★★★★ 5/5

Google

Angela is fantastic and followed up with all parties, she’s very enthusiastic and provided active support for us to close the deal on time and on budget.

Olamide · 22 May 2024

★★★★★ 5/5

Google

RMJ have been Fantastic, very speedy listing, great communication always updating us every step of the way, in 20 years we have sold 2 and purchased one property with them and I would no use or recommend any other estate agents.

Lucy · 28 August 2025

★★★★★ 5/5

Google

I had a fantastic experience as a landlord working with this agency. Chloë was incredibly helpful from the onset and truly went above and beyond. The marketing was excellent, including professional drone photography and real attention to …

Olufunmilayo · 16 September 2025

★★★★★ 5/5

Google

What a lovely team to deal with. From valuation by Tom to completion with lots of input from Angela and Dulcie infact all the team were highly professionally and nothing was to much trouble for them. Would highly recommend them to anyone thinking of moving in the future. Thanks Steve and Connie

Stephen · 22 May 2022

★★★★★ 5/5

Google

Both Angela and Tia have been great with supporting me sell my property. Thank you both so much for all your help!

Emily · 14 February 2026

★★★★★ 5/5

Google

Absolutely outstanding Customer Service. Robinson Michael Jackson helped to make the whole process straightforward from listing the property to exchange of contracts. I used the Chatham Branch and have to give a special mention and Thank …

Dawn · 30 September 2025

★★★★★ 5/5

Google

Elliot was very useful on the phone when asking for help about a property i was interested in. very clear communication and perfectly answered any questions.

Callum · 22 May 2024

★★★★★ 5/5

Google

We would like to thank Angela and the team for the quick and efficient work to get our property over the line with no issues, Sam

Danny · 22 May 2024

★★★★★ 1/5

Trustpilot

I had a very bad experience with this…

I had a very bad experience with this agency, I applied for a property, they sent me a rental form, they told me I would receive an answer in 2-4 business days, 4 days passed and they told me absolutely nothing, then I called and they said that the owner had gone private (a lie), if I didn't call they weren't going to let me know, precious time for me, because during this time other agencies called me to view other houses, and I refused, thinking that we would be accepted, and after a few days when I go to the site, I still see the property there, and even more, other new pictures, so it's clear that it was a lie on their part, that the owner had gone private, I don't understand why these lies, why don't they tell me the reality, that you were refused and the reason why? ...as I said, very bad experience with them, not serious.

Rina · 26 May 2025

★★★★★ 5/5

Google

I have to say that I was skeptical about working with a realtor, as they remind me of car salemen! I took a leap of faith, and decided to work with Robinson Michael & Jackson …

CAROL · 30 September 2025

★★★★★ 5/5

Google

Had a second viewing today and yet again Kiran Kaur was very welcoming personable and informative, a pleasure to talk too while being shown around

Samuel · 22 May 2024