Trusted Agent profile · Charnwood
★★★★★
827 reviews across 2 platforms
10 Great Central Road, Loughborough, LE11 1RW, Charnwood, LE11 1RW
William. Property's office in Charnwood, at 10 Great Central Road, is rated 2.1 out of 5 across 827 reviews on two platforms, including 28 Google reviews rated 4.9.
Every review we hold for the Charnwood office, from every platform, shown as written. First names only.
5/5
TrustpilotMegan from the Mexborough office made…
Megan from the Mexborough office made my experience exceptional! She went above and beyond her job to sort out the issues faced through no fault of hers. Megan was professional and efficient every step of the way Highly recommend!!
1/5
TrustpilotThis is an appalling estate agents…
This is an appalling estate agents company who do nothing but constantly harass you everyday to get you set up in absolute dubbed properties to rent from my experience, plus their attitude is very pushy and rude too as they fail to always reply to your messages or needs so stear clear of this organisation - DON'T CHOOSE THEM!!! May I also add that cause of their blackmailing to get me into a property that had a history of mould on one side of the back to back property, it has increased my asthma condition which they were asked about before but no honest answer was given so thank you tripe heads for your lack of care towards health
5/5
TrustpilotOutstanding success selling my house from colchester St John's branch John's
Colchester St John's branch this was the first time I've sold a property I was very nervouse Graham came round. And valued so polite extremely experienced put me at ease like we had known Graham for years A***** TY GRAHAM .then we met Sam so easy to chat to helped me when I didn't understand forms ect a credit to your team ty Sam top marks nothing was to much trouble A***** WE also spoke to the other members of the team John and sorry I can't remember the lady's name .the team is a family we was made welcolm by all . I didn't realize how much there was to do .I'd recommend this branch for there experience support and go above and beyond to get things done ty cathy danny ipswich rd
5/5
TrustpilotTruly incredible assistance with the…
Truly incredible assistance with the Chelmsford branch, Jay Tarri, Connor and Jamie were really proficient and helped accelerate the interaction. We saw the property and began the desk work In under seven days Awesome group.
1/5
TrustpilotAVOID AVOID AVOID
A dreadful experience. Lots of promising words at the start but once you’re signed up nothing, no contact all. As an example, they promised to send round a professional photographer but took a few photos on their phone for “office use”. Next thing I know those crappy phone photos are online. When selling a house, the first month is when you get the most interest and I lost out on that due to W H Brown lack of enthusiasm and engagement. I will never use them again.
1/5
TrustpilotIf I could give 0 I would
If I could give 0 I would, from the start it was bad, booked a valuation in for the Thursday, on the Tuesday got an email to say my valuation slot had been cancelled so rang the number on the email to rebook, got through to one branch to be told that branch doesn't deal with my area and they gave me the branch that does, so tried ringing them after numerous attempts and unable to get through I emailed back to that email address to say the issues I was having. Someone finally rang me back, the girl on the phone explained it was a head office mess up to why I had been booked in with the wrong valuation person, ironically the girl said she felt like she had spoke to me before (this is where the irony sets in, it wasn't head office that booked my original valuation in, it was in fact her! So first lie from william h brown), so booked in with their valuation guy to come on the Saturday.Anyways Saturday comes, he's all prepared with information on my house and the area etc... however, much of the information he provided was either known lies or half truths, he asked what other estate agents had valued the property at and then added 5k to their valuations. At the end of everything he said so shall we sign you up then, when I said ill have to think about it, he then turned to my partner (baring in mind this was already made clear the house was mine) and asked what he thought (did not like this, felt like undermining was apparent in his approach). He then said about booking us in for the Tuesday after to get us signed up.After he left, upon a little thinking decided to go with another estate agent so rang up william h brown and cancelled the Tuesday appointment, gave the reasons why and thought that would be the end of it, but no 10 minutes late the valuator rings up to find out for himself why I had decided to go somewhere else so after that phone call thought that would be it, how wrong could I be, over a week and a half later now just had my 5th call from william h brown and when I said in this last call about sick to the back teeth of them ringing me and it always being off different numbers she said they don't all share the same system so doesn't know who's called and when, I do not believe this, I believe the harassing people into signing is their technique.So word of advice, do not even get a valuation from this company..... avoid like the plague!!!
1/5
TrustpilotAwful overall..
Awful overall... super friendly service to start with and had it tenanted quickly but that's where the good stuff ends and the nightmare begins... the tenants were not "ideal tenants" as they had said, of course they did not let you have much information about who they are prior to agreeing to take them on. You have no choice in who you take on essentially. Wouldn't be surprised if they promised the tenants something you had not agreed to and blamed the landlord for not delivering.Oh, in addition they have expensive hidden fees so if you think you are getting a good deal you are not. They as any others hide behind their well drafted terms of business, of course they lure you in on other terms but this is just verbally mentioned to you.Good agents are hard to find unfortunately.
1/5
TrustpilotWaste of time
Waste of time they get you on their books , no contact or communication how things are going you have to do it all . Certainly not professional to busy focusing on getting houses to sell on books . But not pushing sales with the ones they have . I wish I had read all other people s experience s and not entertained the Skegness branch .6 months of wasted time I know times are hard , I think their passion , sales techniques were less than impressive the manager needs to go on a true sales course to get her mo Jo back as every time I went in 1 girl working who as I was told not trained so why leave her ? I’m so relieved iTook my business else where , my advice give them a miss
5/5
TrustpilotProperty view in Gorleston-on-Sea
Viewed a property today in Gorleston-on-Sea with a lovely young man called Jack. Was met at the property & nothing was too much…thank you Jack you are a credit to W H Brown…Many thanksDebbie
5/5
TrustpilotThe best estate agent in town!!
We cannot praise and thank Ben and his team enough for the true support and caring attentive service. We had a extremely stressful time during the sale of our house due to short comings by some of the solicitors in the chain. Ben was on hand to guide us and give us a truly wonderful end result!! We would recommend Ben and his team to any prospective sellers or buyers!Paul and Susan Stenhouse
1/5
TrustpilotAvoid: King’s Lynn and Downham Market…
Re King’s Lynn and Downham Market branches. Hassled us relentlessly when we withdrew a sale (after a death in the family which changed the circumstances). They were aggressive and without any compassion. We tried again a few years later to sell via them and they were aggressive, under valued the property ‘for a quick sale’ without full consent, were slapdash with paperwork, put the house up before we had consented, again. When we decided to go with another agent due to repeated unprofessional customer service they relentlessly hassled again, multiple calls and emails demanding explanation when we didn’t need to provide any. Lastly, when using their renting services this year, they have not paid back our holding deposit on a flat we were unsuccessful in getting, despite saying they would and has gone on for months when they should repay after 14 days! Property Ombudsman case right there. Avoid at all cost. Absolutely diabolical behaviour and the other TP ratings back this up too.
1/5
TrustpilotLettings Norwich.
Lettings Norwich.. a very poor customer experience …plenty of BS and promises.. no follow up, no result .. no business!!!
5/5
TrustpilotThe Rushden branch gave 100% selling…
The Rushden branch gave 100% selling the house. Had excellent explanation throughout with constant updates during and after house was sold. Good support from staff with an empathetic understanding of reasons for sale.
1/5
TrustpilotPlease avoid for your own sanity
Bridge St, Northampton - Whilst all staff were pleasant, I believe there is something fundamentally wrong with their sales processRather than a rant, i would like to provide data for my rating. . Property listed - 16 Feb. 36 Viewings, two prices reductions later, four offers, which after due diligence all withdrew off their own accord. I have now removed them as agents and would share a warning to all other potential 'victims' that despite not being able to sell houses, they are very quick to tie you up in legal contracts to make it very difficult to move on. As the market is slow moving, they are desperately hanging in will be strongly 'encouraging' anyone that enters their funnel to use all linked services. Which can be off putting if you have your own providers.
5/5
TrustpilotGood costumer service
Throughout my experience with Aaron, Thetford branch, I received very good support and he was extremely patient with me. A kind individual and when he didn't know the information that I was asking for, he sought advice from his colleagues. The only negative comment is not directed to Aaron, but to his female colleague who seems to dislike him. When interacting with costumers she should put whatever feelings she may have towards others to herself. Body language sometimes speaks more than a thousand words.
5/5
TrustpilotAnne from the Halifax branch went above…
Anne from the Halifax branch went above and beyond and managed to secure us a mortgage for our dream home
5/5
TrustpilotHoddesdon Branch
Went through the Hoddesdon Branch, they were all really professional & gave great support through a long process.
5/5
TrustpilotAmazing team at Raunds
We have recently sold through the Raunds branch, who have been absolutely brilliant! The girls there are professional, caring and are really nice people too. When it looked like our chain was going to collapse and things got tense, they took control and got the house sold. Highly recommend the Raunds branch. Tracey and her team are amazing :)
1/5
TrustpilotAbsolutely shocking customer service
Absolutely shocking the way they treat customers.The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there.Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!!I felt that the staff were patronising, and couldn't really be bothered.In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB.The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!!The straw that broke the camels back was the email I received a week before we completed from Amanda, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get Amanda to ring me as we had not yet completed on the sale!!!!No one ever called, not to apologise for their mistake, but also to tell us we had completed!Discusting way to treat customers. AVOID AT ALL COSTS
1/5
TrustpilotCross Gate ……. Clowns
Selling a house through cross gates Leeds. I can only say do not use these clowns. Sent me a contract note out with wrong solicitors. Emailed back twice to two different people in office Beth, Daniel then 3 weeks later received a call asking why solicitors have done nothing. The simple answer is they have not updated the documents to confirm my solicitor, so now we have lost three weeks due to their incompetence. Stay clear.
5/5
TrustpilotWe have to thank Jack and team at the…
We have to thank Jack and team at the Stevenage branch of W H Brown. Jack gave us a valuation and the house sold within 2 weeks. Every question we had was answered promptly and professionally. We would highly recommend W H Brown and would definately use their services again.
1/5
TrustpilotThis Estate Agents is by far the worst…
This Estate Agents is by far the worst in Harwich. I had to take it away from then after not far short of 1.5 years of trying to sell it. The lies and the rubbish coming out of there mouths was unbelievable. Anyway I won't go into it to much, be careful people stay well clear. Glad to see the back of them.
5/5
TrustpilotThe crystal peaks branch
The crystal peaks branch in Sheffield had been incredibly helpful even after moving out of their address whenever I need a bit of support with admin things - Matthew Wolff in particular has been very supportive recently and couldn't be recommended enough!
5/5
TrustpilotI have been dealing with Megan Evans at…
I have been dealing with Megan Evans at WH BROWN Parliament Street. Megan has been brilliant, super helpful all the way through the process of selling our house. Highly recommend.Annemarie Tait
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William. Property's Charnwood office has 827 reviews across two platforms: 28 on Google, 799 on Trustpilot (across the whole business).
William. Property Charnwood is rated 2.1 out of 5 across all 827 reviews, and 4.9 out of 5 on Google from 28 reviews.
William. Property Charnwood, 10 Great Central Road, Loughborough, LE11 1RW, Charnwood, LE11 1RW.
