Trusted Agent profile · Charnwood
★★★★★
830 reviews across 2 platforms
10 Great Central Road, Loughborough, LE11 1RW, Charnwood, LE11 1RW
William. Property's office in Charnwood, at 10 Great Central Road, is rated 2.1 out of 5 across 830 reviews on two platforms, including 28 Google reviews rated 4.9.
Every review we hold for the Charnwood office, from every platform, shown as written. First names only.
1/5
TrustpilotCross Gate ……. Clowns
Selling a house through cross gates Leeds. I can only say do not use these clowns. Sent me a contract note out with wrong solicitors. Emailed back twice to two different people in office Beth, Daniel then 3 weeks later received a call asking why solicitors have done nothing. The simple answer is they have not updated the documents to confirm my solicitor, so now we have lost three weeks due to their incompetence. Stay clear.
5/5
TrustpilotWe have to thank Jack and team at the…
We have to thank Jack and team at the Stevenage branch of W H Brown. Jack gave us a valuation and the house sold within 2 weeks. Every question we had was answered promptly and professionally. We would highly recommend W H Brown and would definately use their services again.
1/5
TrustpilotThis Estate Agents is by far the worst…
This Estate Agents is by far the worst in Harwich. I had to take it away from then after not far short of 1.5 years of trying to sell it. The lies and the rubbish coming out of there mouths was unbelievable. Anyway I won't go into it to much, be careful people stay well clear. Glad to see the back of them.
5/5
TrustpilotThe crystal peaks branch
The crystal peaks branch in Sheffield had been incredibly helpful even after moving out of their address whenever I need a bit of support with admin things - Matthew Wolff in particular has been very supportive recently and couldn't be recommended enough!
5/5
TrustpilotI have been dealing with Megan Evans at…
I have been dealing with Megan Evans at WH BROWN Parliament Street. Megan has been brilliant, super helpful all the way through the process of selling our house. Highly recommend.Annemarie Tait
1/5
TrustpilotNo customer service.
I made an enquiry by email on a property in Norfolk over the weekend. I had two calls that terminated when I answered. The third time, I had a young lady who sounded as though she was in a call centre. She knew nothing about the property, failed to answer any of the written questions provided in advance of my call by email, put me on hold when I asked to be transferred to an estate agent, and then terminated the call. I doubt they’ll ever sell this property if this is the height of the service provided.
5/5
GoogleWe have just completed the purchase of our new home, which was handled by William Property. From the get-go, Will proved himself to be extremely professional but with a very down-to-earth approach. If, at any time, i had any questions, he was always more than willing to help, even when I happened to call him well after 5 pm. He may be young, but he's very capable and was a real pleasure to work with. Whether you're buying or selling, I would highly recommend him.
1/5
TrustpilotFrom rising damp to black mould
From rising damp to black mould, their response was to clean the gutters and that was it. Needless to say it returned every few months. We had no boiler for the last 3 months from December to April, in a house that the back windows are single glazed. We was provided 1 small heater to heat the whole house and given £100 rent reduction for this which is absolutely disgusting. Apart from Tom staff are argumentative and sarcastic. All round bad experience.
1/5
TrustpilotService, what service?
My wife is selling her house in Northampton and yesterday eang to arrange a valuation. She suspects the call was handled by someone in a call centre: he knew nothing about the town, never mind the area and ignored anything she said about a suitable appointment time. He was condescending and missing both his ears. He then said they would need an hour and half to do the valuation ( a 2 up 2 down terraced) at which point she said thanks but no thanks.
5/5
TrustpilotRental property management
So after meeting with a few local estate agents to where my rental property is located I chose to go with William Brown (Mexborough) with their full management package. My very first meeting being with the lettings manager Bev Hughes, arrived promptly on time, kind, professional approachable & very knowledgeable. Advised me on a very realistic figure I would achieve / time scale property would take to be let, and once again came through with no issues.Following on property being looked after by, Ellie Squire another one of the team really setting the bar high for this firm, prompt with emails/calls takes her time to listen and not rush you off calls followed by appropriate action when needed, very happy with Ellie & her approach! So in nutshell both named team members above are a pleasure to have looking after my property. A real credit to William Brown, Thank you Mo
2/5
TrustpilotDisappointed in Holderness Road Hull Branch
My daughter purchased a property through the Holderness Road Hull Office, although staff were initially very helpful, Charlotte became very rude to me because I didn’t want to use their solicitor they recommended, they were going to charge £1200 + for the conveyancing. It is obvious she was going to get a commission from it and when I quoted other solicitor prices she became defensive, got very angry and told me to stop talking and listen to her, when I said, don’t talk to me like that she put the phoned down on me. Totally unprofessional. They also blamed our new solicitor for holding things up, admittedly they were very slow but the sellers solicitor had only sent part of a document our solicitor requested, but WH Browns staff didn’t want to know about this. They kept saying the seller was angry and frustrated at the delay but if her solicitor had sent the full document in the first place it may have progressed quicker. All in all I would not recommend WH Browns.
5/5
TrustpilotHi just sold my house through this…
Hi just sold my house through this agents at 1st i was struggling then eventually this nice person called shona came into my life and sorted everything out without her i would of not been here in my new house iv had a grt experience with her she attended my calls and emails straight away and helped through out this journey she was a god send for me please everybody ask for shona she is grttt 100 percent efficent 😊
2/5
TrustpilotThe vendor has lost many thousands
Viewed a property, offered asking price, advised that there were 2 other offers, we were prepared to offer more. Vendor wanted time to consider offers. We were then told that they had accepted another offer. We were not given the option to make another offer. Then I received a copy of the email to the buyers whose offer had been accepted - a very unacceptable and unprofessional mistake. There seems to have been no duty of care to the vendor to obtain a better price.
1/5
TrustpilotPontefract branch Very untrustworthy,something untoward going on here
They put an house up for sale on the 29th March(Easter Friday) they were closed until,the Tuesday and the property was not sold,I had visited the property to view externally on Easter Sunday so made an offer without internally viewing which I was happy about,I offered over the asking price,they said I needed to view so tried to arrange a viewing for the next day they then called up and said they have had another offer and the vendor has gone with that one,I was willing to go a lot higher but it looks like WH Brown staff have forced this other sale through for some reason,I will b3 reporting it to the trading standards for estate agents and the Ombudsman has I feel there are some dirty dealings going on with the Pontefract branch,this will be investigated and the truth exposed,if a potential buyer has offered more and was willing to go higher then how can the estate agent push through a sale especially after the house has been on the market a few days over the Easter period,WH Brown head office should be asking questions of their Pontefract branch staff,watch this space
1/5
TrustpilotHighly dissatisfied Harlow branch
1/5
TrustpilotAVOID! Bullies! Run by children
Worst Company I have ever had the misfortune to deal with . Run by a load of teens - 20 something jumped up little wannabes who think they are better than everyone because they work in sales. The pushiness of these wannabes is ridiculous I work in sales and I understand commission but if someone says 'no' they have said no , no need to ask me 6 MORE TIMES ! THE ANSWER IS STILL NO ! Funny they didn't do this to my husband , so because I'm a woman you think you can bully me into say yes !! Wrong woman to try and do that do as they found out! Threating bully teenager run , and any questions you got about the property I hope you don't want answers unless you want 'I'm not sure' 'ill get back to you on that' 'tbh I've not been in this industry long' JOKE OF A COMPANY !!!!!Hire people with experience not children Who don't understand the word noAvoid!!
4/5
TrustpilotWell done to the team at Crystal Peaks
Well done to the team at Crystal Peaks. From initial valuation to final sale, all members of the team were very professional and proactive when dealing with our queries. All of them were extremely approachable and very friendly - even when coping with the Covid restrictions. Special thanks to Beth and Maisie for their help in securing the sale.Kind regardsChristine and Steve
5/5
TrustpilotExcellent advice and support from day 1…
Excellent advice and support from day 1 to completion. Lee Dillon and Ash Moakes were outstanding. I cannot recommend them highly enough. They gave the highest valuation which was also achieved of three estate agents we asked to appraise the property.
3/5
TrustpilotGood and not so good
On the plus side, in the early days mid-2023, WHB got the ball rolling quickly and I felt confident I'd picked a decent estate agent. They supplied viewings a matter of days after my house was listed for sale, often two or three a week, though this tailed off as the year went by. I eventually sold my house in 2024 after asking WHB to reduce the asking price they'd recommended. The flip side of my experience is that, apart from marketing the property, I'm not sure what they brought to the party to warrant their high fee. I had to lead all the viewings as the staff they sent to accompany prospective buyers were very pleasant but, understandably, didn't know my house and therefore couldn't do much to enthuse buyers or answer any factual questions about it. I received very little feedback from WHB about the comments of the people who had viewed my property; I felt feedback from them would have been very useful. Also, WHB told me about what was said to be an unhelpful attitude of two buyers who were keen to sell their own house through WHB and buy mine. This conflicted with what the buyers told me. That concerned me as the buyers in question came across as straight and down to earth people. Why the different versions of events? Then, when it came to finding me a short-term rental property, a key piece of information I needed wasn't shared with me. When I queried this, WHB argued it was something I would be expected to know. Isn't it the estate agent's job to ensure their clients are fully informed? I emailed WHB and requested evidence that this information had been shared with me but no response was forthcoming to show they were right. Anyway, I've given three stars as, having spoken to friends about their own house moving experiences, I reckon WHB are little different from many other estate agents - a mix of good and not so good. Selling through WHB wasn't an awful experience for me at all, though it wasn't great either.
5/5
TrustpilotMy property has just gone on the…
My property has just gone on the market(Doncaster branch)and just a quick note to say both Abbie and Holly has been a joy to deal with so far thank you.
1/5
TrustpilotTerrible customer service
Sudbury Suffolk branch. Absolutely awful customer service. Put an offer in for a house and they told me I wasn’t able to put that offer because the vendor wouldn’t accept it. This was my first time putting an offer in for a house and was very nervous. The guy down the phone was absolutely awful to deal with. Told me I wasn’t able to offer that and so I had to hang up. I talked to my mortgage advisor and he said that they have to pass on offers to the seller. I called back and said how awful I had been spoken to. Managed to put an offer in and they said that it was rejected then said someone else was interested and I was willing to go another 10k more. They said when they had told me that it wasn’t accepted that someone had put in an offer and were in a better position.. so didn’t even ask if I wanted to counter offer. Their service is absolutely appalling and their mortgage advisors (they kept begging me to speak to them) are equally diabolical. I spent an hour talking to one being told they would send me houses that aren’t on the market etc etc. Haven’t heard from them once in over a year we have been searching. Such a shame because we were so set on that house and would have likely got it as we were going to offer more than it actually sold for. Avoid them at all costs if possible. Absolutely terrible experience.
1/5
TrustpilotBeware of commission charges
Be very wary of this company. When selling your house with them make sure you have a signed copy of the agreement with their commission charges. I sold my house several months ago. I have given up trying to get a copy of a signed agreement with their charges on. They state they don't work on a percentage so you only find out their commission on completion of the contract. The way they market your property is good but if you use them make sure of their costs beforehand. I calculate I was charged 2% which is more than most agents charge.
5/5
TrustpilotWHBrown Barnsley
WHBrown Barnsley, South YorkshireI would like to give a big thank you to Liam and Sarah @ WHBrown in Barnsley. They have been fantastic from the start with getting my property on the market and getting viewings booked in. I have managed to get an offer on what i wanted so thank you so much for your help, you have been great :)
1/5
TrustpilotAvoid! Scam Estate Agent
Avoid! Nasty, Unethical Estate Agent!I haved listed 3 bed terrased with them but also used another estate who sold property within 3 days. Asked William H in Stevenage to take it off the market, they confirmed they did!We moved and exchanged as per usual with another estate, not having any comms with William H Stevenage.10 months down the line we receive nasty letter from collectors saying we owe £4,4k fees to William H Stevenage and must pay immediately! We did not sell via William H Stevenage.Surpisigly No correspondence from William H Stevenage agents to say otherwise. Now I have to spend my time and resources to proof something that is fact anyway! Absolutely unacceptable and terrible way to treat customer!Do not ever! I repeat ever instruct William H Stevenage to sell house or buy from them!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William. Property's Charnwood office has 830 reviews across two platforms: 28 on Google, 802 on Trustpilot (across the whole business).
William. Property Charnwood is rated 2.1 out of 5 across all 830 reviews, and 4.9 out of 5 on Google from 28 reviews.
William. Property Charnwood, 10 Great Central Road, Loughborough, LE11 1RW, Charnwood, LE11 1RW.
