William. Property reviews

★★★★★ 1/5

Trustpilot

There is one in Wakefield which I have…

There is one in Wakefield which I have recently experienced and quite frankly it’s the worst I’ve experienced. They are fine with you calling them but when you email them, they don’t respond and this makes a mockery of the customer which is extremely disappointing. Sometimes I just want to call them and tell it how it is or walk in the branch physically, only problem it’s busy times during the week and weekends….need to step up and improve honestly…..the complaints protocol is woeful and abysmal to say the least. Put this through twice and no joy unfortunately. Terrible….

Shandeep · 10 August 2026

★★★★★ 5/5

Trustpilot

Dan Barker at Hoddesdon branch

Thank you to Dan Barker and the team at Hoddesdon. The process of buying a property can be stressful, but they kept me informed throughout and were always available to answer any questions or help with any concerns I had. Their communication was excellent, and I really appreciated how approachable and supportive they were.

Elizabeth · 20 September 2026

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 4/5

Trustpilot

Property Viewings

We have viewed several properties via North Walsham & Aylsham branches. I can recommend Evie who showed us around two properties in North Walsham. She was polite, professional, friendly, knowledgeable and helped us to negotiate an offer which was accepted. I have only given 4 stars as we have not completed as yet, but the communication with the North Walsham team has so far been excellent. Must mention the Aylsham Branch too. They have been helpful organising viewings with excellent communication and Emerson was so helpful and professional.

Joanna · 19 November 2025

★★★★★ 5/5

Google

We can’t thank Will enough for his amazing work during our house purchase! He went above and beyond to help us through every step of the process, always available to answer questions, guide us, and keep everything on track. His professionalism, dedication, and genuine care made what could have been a stressful experience feel smooth and exciting. Thanks to Will’s hard work, we finally got the keys to our dream home! We couldn’t have done it without him, highly recommend!

Mihir · 17 November 2025

★★★★★ 2/5

Trustpilot

Norwich branch- overall the staff have…

Norwich branch- overall the staff have been great especially Ethan, however they have a lot of ‘hidden’ fees and also charge ridiculously high for simple things such as an increase in rent they charged me £300 other companies I have used do not do this, I don’t rate the company at all, there’s a lot of other options available I would suggest shopping around

Jayden · 11 March 2026

★★★★★ 4/5

Trustpilot

Team at Oakwood Leeds will do for me.

Team at Oakwood Leeds were good from start to finish with our sale. Viewings arranged as soon as it was on the market and serious offers received immediately. George, Nathaniel and Ayesha were friendly, polite and responsive throughout and, to be fair, I'm not easily impressed but they worked well with me. No complaints.

Patricia · 15 May 2026

★★★★★ 5/5

Trustpilot

Recent sale via Ipswich central branch.

Sold our property recently through the Ipswich central branch. Have to say it was top notch from start to finish. My job involves leading a high performing team, and from dealing with Lil and her team, you can see they have the key ingredients of being a cracking outfit. Very Professional, flexible and pivoted quickly to changing situations, kept to every commitment and followed up everything Also honest where required. Communication was excellent throughout. It was a pleasure to do business with them and would highly recommend. Scott.

Scott · 1 October 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Being lied to and treated like an idiot

At first great but towards the end getting our deposit back was disgusting , being told the deposit scheme people do not have a number and we can’t call them , to finding out we can and they do 15 days later still no despot back , they deducted money for left over furniture at our old house but can’t provide an invoice for this , got promised we would have it back and it’s left there accounts department and we will receive it by 4-6pm it’s now 20:39 and still no deposit back . We have been lied to and been given miss led information by Spalding branch and I find it truly disrespectful 24 calls to there branch over 48 hours 2 voicemails and 3 emails and 72 hours later we finally got a reply .

William · 11 September 2026

★★★★★ 1/5

Trustpilot

Norwich branch

Norwich branch - Unorganised, didn’t send us any information regarding the day our contract starts, no one met us and everyone contacted on the phone kept telling us different information. They sent us a bill on friday to pay and shut over the weekend, didn’t answer our calls on monday morning so couldn’t pay it until they picked up after an hour and a half of calling. We then sat around for six hours before we could even collect the keys.

Lola · 7 September 2026

★★★★★ 1/5

Trustpilot

Please save yourself the heartache and…

Please save yourself the heartache and the frustration and do not use W H Brown Wakefield. In 20 weeks we have had two people view the property, we have dropped the price by £50k and yesterday attempted to call the branch 20 times following 3 email's regarding the termination of our contract with them. This follows appalling communication throughout. We issued formal notification 13 days and have not even had any acknowledgement. When asked what they could do to try and get more interest in the property they decided the best course of action for a bungalow that had been owned by a 96 year old was a TikTok video... not really the demographic that would be interested. We had two properties to sell following bereavements. The other property is sold and completed a week ago and went on the market two weeks after this one with a different estate agent. Today they finally sent a letter and said if we want to let it or put it back on the market to let them know as they would be happy to relist. I on the other hand would rather scream into the abyss.

Carter · 2 September 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 1/5

Trustpilot

Awful Grantham branch

Awful appaulling service. Put our house on the market to sell with them . Has been a complete waste of time . Awful service hardly any communication ever . I had to do all the chasing never contacted us until we did . I would not bother with this agent . When we signed they also said we are low in staff, the whole process has been a complete nightmare . Awkward really unhelpful staff I would not bother using this branch /agent unless you want to waste your time and effort .Did absolutely nothing they said they would do , shocking service . Can’t wait to get out of the contract we signed with them

Coffeecake · 4 August 2026

★★★★★ 5/5

Trustpilot

Buster at the Norwich office has helped…

Buster at the Norwich office has helped us with getting a new tenant and all that involved. He is a wonderful person, very hard working, thorough , and made life so much better for us as landlords. He explains well and even double checked and caught things we had missed. Very happy with Buster. He is a great asset to your company. I look forward to working with Buster in the future and recommended him highly.

Carol · 14 August 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 1/5

Trustpilot

Utterly useless and Unprofessional

We decided to use W H Brown Barnsley after assuming a large established company would work well for us, how wrong were we! 1st viewing neither viewer or agent showed up, no call or explanation. After ringing the office and getting shouted over when trying to speak, we were assured this wouldn't happen again. Next day 2 more viewers again no agent in site, kept waiting for over 40 mins. Rang the office to be told agent was running late, they never came! Fortunately we were within the 14 day cooling off period and after reading the reviews on here we decided to cancel. Next day my husband is getting calls threatening us with court action if we sell to any of the buyers they put forward, bearing in mind we only have there names, no personal details and they never even set foot in the house, which wasn't even listed online yet! Absolutely disgraceful behaviour. When a company is ran solely on making money and hitting targets you know youve chosen the wrong one. Please people DO NOT USE W H BROWN. These reviews say it all.

Vanessa · 2 July 2026

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Trustpilot

Very efficient initial letting service

I've recently rented a property through WHB Norwich from mid August. The process was fairly easy despite all the paperwork required nowadays. Almost everything was done electronically and when I visited the office, each time the service was for practical purposes faultless. The inventory company used seems to have produced an inventory raising a few minor questions/clarifications. So far there is good communication with the Landlord involved.

Non · 14 September 2026

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Diddled me OUT OF MY LIFE SAVINGS!

They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.

Level · 22 April 2026

★★★★★ 5/5

Trustpilot

Recently bought a property through the…

Recently bought a property through the Sleaford branch. Jack was helpful every step of the way, always answering queries promptly and chasing solicitors when needed. Would definitely recommend them.

Zoe · 14 May 2026