Trusted Agent profile · Charnwood
★★★★★
829 reviews across 2 platforms
10 Great Central Road, Loughborough, LE11 1RW, Charnwood, LE11 1RW
William. Property's office in Charnwood, at 10 Great Central Road, is rated 2.1 out of 5 across 829 reviews on two platforms, including 28 Google reviews rated 4.9.
Every review we hold for the Charnwood office, from every platform, shown as written. First names only.
1/5
TrustpilotThis company should not be trading with this bad a customer service
The rental branch is an absolute joke. They say they will come round. Yaxley branch. Sent round chap for selling purposes. We asked for rental team to come round. They arranged two visits. Which they did kot pitch up for.Last one being the manager seemingly...They can't mange anything....not even an explanation. Absolute joke.Give this company a wide wide birth.....
5/5
TrustpilotThe staff here are amazing
The staff here are amazing. One person who stood out to me was Kristian. Very well mannered and helpful.
1/5
TrustpilotRUDE AND UNPROFESSIONAL
The lettings team including the area manager at the Wisbech store are beyond rude and unprofessional. I have never come across such unreasonable behaviour in all my life. Unable to communicate the issue with me, I had to chase them all week regarding the issue to which I gave my mobile number to everyone who picked up the phone, interesting how the sales team speak very nice to you and can’t do enough but then transfer your call through to the rude lettings lady after telling me I’d be speaking to the branch manager! I told the area manager I would never be buying, renting, selling or recommending their branch to anyone who mentions WHBrown to me and I was just consistently told ‘that is your opinion’ and even backed up the lettings woman even though I was told directly and point blank that the person dealing with my issue was not obligated to give hourly updates, thus providing me with hourly updates, even though I’d called at 9am then again at 3:30pm to see if the issue was sorted!!! Just leaving this review to help others gain a better understanding of the sort of treatment they give you. For me it’s simple, if you hate your job then leave, plenty of people out there who would love to have one of their jobs who know what customer service is suppose to look like!
1/5
TrustpilotIncompetence
Incompetence. Calling us up constantly regarding a rental agreement for a property that we SOLD through the same branch, FOUR YEARS AGO. This was a straight house sale, with no mention of rent, house owner to house owner. This is inspite of being told we don't own the property anymore and to take us off their database! Wouldn't have bothered leaving a bad review, but they've just woken me up after a night shift, which they wouldn't have done if they'd done their job right the first time!!!!
5/5
TrustpilotProfessional and Considerate
From the moment we made contact with the Fletton Office, Martin and then Tracey, along with all the staff in the office were professional, considerate and efficient. They went above and beyond to make our selling experience, not only possible, but a lot less stressful than it could have been. We really couldn't have asked for more from our Agents (and we have some very bad experiences with local agents to compare them with) I would highly recommend them and would certainly use them again.
1/5
TrustpilotStay well clear of this estate agent!
Do not go with this estate agent!!!
1/5
TrustpilotAvoid at all cost !!!!
Gorleston branch are awful 😖 never call to give feed back, miss sell properly!! Had my house up for sale as End Terraced when we are semi-detached!! Broke GDPR had my door number visible without consent. Management no help at all when we asked to come out of contract because of what they had done.
1/5
TrustpilotRepeatedly misinformed and mislead
Put an offer on a house that was advertised "chain free" in with Kelsey at WHB in Pontefract in July. The property was tennented, but i was assured on multiple occassions that the tennant had been served a formal eviction notice months prior. I repeatedly asked for proof of this but this was not forthcoming but I was assured over the phone the tennant would definately be out by the start of October.Come the start of October WHB informed me that the tennant was refusing to move out, had been advised by the council to stay put until a house could be found and that a formal eviction notice would not be served until the end of October.WHB wasted 3 months of my time, half of the duration of the mortgage offer. This means now I will have to pay a higher rate or may even be rejected.They do not care if your offer expire, they dont care about wasting your time or misleading you. Equally its wasted money spent on conveyancing. They had the cheek to send me, the buyer, an email requesting an "admin fee". They dont care about this. Theyve wasted the vendors time also and they havent got the sale. Just incompetent, dishonest people ticking a box that the house is sold but not actually doing the function they were employed for.
1/5
TrustpilotWilliam HBrown Norwich Lettings
I wouldn't definitely recommend them if your a landlord. I thankfully only used them for tenant find and not lettings!!! They have so many new staff all the time, no suprises, each of them never have any idea what's going on. They ask for duplicate documents to be sent over from tenants and owners. They come across very unprofessional and it'd actually embarrassing how they are running their lettings business for a franchise company. They promised a move in date few weeks ago and never actually followed through it because their team is a big mess.
5/5
TrustpilotKettering branch
Kettering branch Amazing and friendly, welcoming and very helpful. This is the first time moving into our new house and the estate agents have been brilliant. They’ve kept us up to date with everything and we knew when they knew. They’ve worked with us and helped us out. They’ve worked with the landlords as well. I couldn’t have asked for a better experience with them. We viewed so many houses with other estate agents and was let down everytime. We viewed a house and said yes, they got the ball rolling straight away! Definitely would recommend the Kettering branch if you ever decide to move near or to Kettering.
1/5
TrustpilotA severe lack of communication ability
I now know why this estate agent has such a poor reputation. As a result of living a good distance from her, we have been searching for a retirement property near our daughter for some time and chanced upon one in a very good location. We e-mailed the office that advertised the property with a few pertinent questions as we would find a return journey on the off chance of being able to get the answers and to gain a viewing almost impossible in a reasonable timeframe.It would appear that others who have had dealings with this company are totally correct as the request has been totally ignored without even an apparent willingness to acknowledge receipt let alone be a little proactive.I would advise any pensioner considering using this Estate Agent to seriously consider whether they would be able to elicit any response let alone information from them.Extremely poor service for both the seller and any prospectve buyer.
1/5
TrustpilotAbsolutely disgusted and disappointed!
I am one of the landlords, who has made a huge mistake of giving one of my properties to rent and manage @ Norwich branch.Without going into too much details, all I can say that I am still waiting after months, for my shortfall of the first rent payment (though the tenant has paid in full) and my struggle and agony is still ongoing as the person concerned neither takes my call nor pays me. The rest of the staff is either rude or very abrupt, it's completely a mess if you ever made a mistake of dealing with the Norwich branch, I guess it may be similar story in their other branches.Hoping that the company will see some sense and remit the shortfall, as I am going to KEEP CHASING them for money due to me.SO FAR a horrible experience!!!
1/5
TrustpilotAbsolutely diabolical
Absolutely diabolical. Not very good property management what so ever. The store to the property management is really bad communication. Does not reply to emails. Constant ignorance and even when a complaint was raised with enough evidence to prove they were not managing my property and ignoring my emails, the complaints team were even very rude. They changed my tenancy contract from fully managed to rent collect without consent. Didn’t keep up with inspections on the house during my short time on fully managed. Took weeks to get replies for issues with my tenants and faults. Didn’t chase up when the tenant was breaking the tenancy agreement. I don’t know what they did when managing my property but it wasn’t what my new estate agents does which on paper is suppose to be the same thing. They charge for all sorts of fees that no other lettings agency does! Would not recommend at all! The only good experience I had was with the deposits department and accounts departments. Very friendly and helpful! I’m now with a different lettings agency and they work above and beyond for their landlords and tenants!
5/5
TrustpilotTenant Find - Went above and beyond!
I've been dealing with Ethan Smith in order to find tenants for one of my properties. From start to finish, he was energetic and tenacious. Appropriate tenants were sourced quickly and he "pulled out all the stops" in order to sort out a last minute emergency that I encountered, despite it not being of his making. I've not used WH Brown before, but if this experience is anything to go by, I will in the future.
1/5
TrustpilotIf your looking for illegal HMO WilliamHBrown with Sequence Homes Bridge Street Northampton
Ifyour looking for illegal HMO this is the company you want, because I have told them about one next door to me and they don't give a S- -t and this is not the first time this as happened this is the second time so they don't learn as long as they get there money, one of the couple that should live there has only been here for 3 weeks in what will be 1 year this weekend. And she's due again early August sometime because some of the man and vans have moved on for what could be a week or two from past experiences. And yesterday blocked me for telling them this on social media because they don't like the truth, this is the Bridge Street branch Northampton town, and the so called manager of this branch put the phone down on me and told me I didn't know what I was talking about. There's wooden pallets everywhere even use one as a door step out the front and also a shopping trolley out there as well which has been there for a year and they fill that with crap, the back garden looks like a homeless area with drink cans everywhere.
1/5
TrustpilotWHBrown Norwich ‘Select’Firmly believe…
WHBrown Norwich ‘Select’Firmly believe we lost our purchase at the last minute and after spending £1500 due to the Chinese whispers of their sales staff. Rude, arrogant, didn’t tell us vendor had withdrawn a fortnight earlier, tried to make it our fault for not picking up a mobile phone call when advised we had no signal and we’re both working. DONT go near them, unprofessional and untrained. Refuse to allow solicitors to do the job, constant interference in sales process.
1/5
TrustpilotIf you want to be talked down to
If you want to be talked down to, called a liar, have the phone put down on you, and have the rudest treatment given to you, then WH Brown in Morley is the estate agent for you, ask for Karly 🤨
1/5
TrustpilotDisgusting customer service
Disgusting customer service, all talk no action, took advantage if an 80 year old couple to tie them into a contract, now to be told another 28 days notice on top of that is required!!!! Will NEVER ever recommend this agent to any body! This is the Ware branch! Forever breaching their contract! Have got in touch with solicitors and now have an amazing court case against them! They’ve destroyed my grandparents future because of this contract!
1/5
TrustpilotMade on offer on a house they had
Made on offer on a house they had. 4 days later finally got a letter confirmation. Didn’t hear nothing back for another 4 days asking if we would increase it. Offered 5k more. 2 days later he apparently rejected our offer and is going with another seller. From what we was told on the phone they have another offer but their house isn’t sold. But had now sold. I’m guessing this agent was delaying us as much as possible so they could sell that house and make double commission. We’ve made another higher offer and shock they are ignoring us and not forwarding our offer
1/5
TrustpilotTerrible experience
W.H. Brown. Dovercourt Branch. Terrible experience. Signed up for 20 weeks. I had my doubts prior to signing as no contact from them. I phoned and asked if they really wanted to sell my house as poor customer care. They said yes. I had doubts again as once signed i then waited 3 weeks for photos to be taken and go online. I asked why it took that long and they said 'No Idea'. Had one phone call from WH in 16 weeks. No feedback from any calls. Nothing. Never replied to emails for days. Luckily im in no rush to move. All i wanted was to be kept updated and i got nothing. I have taken my property off the market now and once contract ends will think hard about where I will go.Ive totally wasted 20 weeks as they were not bothered in selling my property and guess its because its over a certain higher price.Never would recommend.
5/5
GoogleI didn’t sell my house with Will but he was the estate agent on my purchase. He was a crucial part of getting all steps sorted for completion. He was massively more helpful and easier to contact than my own estate agent. Thanks again!
1/5
TrustpilotWe are landlords with a tenant that…
We are landlords with a tenant that refuses to leave, they totally refuse to help, saying there is nothing that can do, we were given notice , and needed to move into a bungalow we were renting, but they refused to help, even though we have a 3 month old baby, effectively making us homeless, saying well your tenant has rights, what about ours, all they want is your money, and you as a person is not important, avoid, avoid , avoid.
1/5
TrustpilotUnprofessional
Had a viewing with this company for 1pm. Arrived at 1.03 -thanks to working as an NHS nurse and of course it being busy. Tried calling them en route (6 times, no answer to any of them) and then got to property and EA was gone. Tried calling again, still no reply. Just called (after they did not respond to my voicemail, I contacted them, though they told me they were aware id called repeatedly - why didnt they call me back then?) and spoke to a very aggressive person who basically said they are too busy to answer the phone and that the website isn't up to date. Really unimpressed - I appreciate i was 3 minutes late but they could have at least given me 5 minutes or answered their phone. As a community NHS nurse, petrol is really valuable to me and this was a complete waste of time after a busy and stressful morning. This was further compounded by the rude person who answered the phone. Absolutely would not use this EA again and do not recommend at all.
1/5
TrustpilotWorst ever for letting management
I am a landlord of 35 years. Lettings management (Harlow) are simply awful. Expensive quotes for basic maintenance jobs, poor administration, charge for things not approved, don't call back, having to chase refunds due, no apologies for errors. These are not one-off problems. I'm so fed up with the lack of management that I pay dearly for monthly, I've decided to sell up. Another tenancy off on the market pushing up prices for the poor renters! Thanks WHB
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