William. Property Charnwood reviews

★★★★★ 1/5

Trustpilot

Were not clear and transparent about…

Were not clear and transparent about the 14 Day cooling off period. Verbally told we could cancel but this is not so. When we informed them we had changed our minds we were told ok. However then informed we could not sell with another agent because we had signed contract. Also did not ask us about sole agency just filled this part of contract in themselves. Agents are not honest. Would rather not sell house than let this agency act for us. Would definitely not recommend as you cannot trust them to act in your best interests.

Dawn · 7 September 2023

★★★★★ 5/5

Trustpilot

Great Job

Having to show your home when your a live in tenant isn’t the easiest and I have mixed feelings, however the guys at WH Brown North Walsham especially Archie have been very supportive and informative, keeping meIn the loop and always pleasant and polite. Thank you and keep up the good work.

Jenny · 17 May 2021

★★★★★ 1/5

Trustpilot

Received an email from the Chelmsford…

Received an email from the Chelmsford branch on a selection of properties not yet advertised. One was interesting to us so we enquired only to find there had already been viewings and an offer on the property! When challenged, the agent was rude and confrontational. Very poor. Will avoid in future.

Kevin · 20 July 2021

★★★★★ 1/5

Trustpilot

Terrible

Same review I've left on Google: Really don't recommend them as they have no idea about the property they're selling, the viewing agent knows even less and they don't even have the decency to clean the property they're selling. Not to mention that throughout the process they keep trying to force you to work with their advisors. Next time I'd go for nestledin, butchers or any other agency who respects their buyers enough to at least welcome them to a clean property. As a date I'm selecting the 10th of July as that's the time we got our keys.

AleVa · 30 August 2023

★★★★★ 5/5

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I have been a landlord for years plus…

I have been a landlord for years plus and have always used W H Brown of Wisbech Cambs as my letting agent and have consistently received first class service. Recently l purchased a new property and Rhiannon Marshall negotiated my new tenants . Her attention to detail, constant updates and negotiation skills were faultless. Thank you Rhiannon. Well happy.

Anna · 14 November 2018

★★★★★ 1/5

Trustpilot

very bad service

put house up for sale in march not had any viewings and not 1 phone call from i emailed them to give 28 days notice still no phone call to ask why i was ending the contract with them spoke to someone who has his house up for sale down the road and it is the same for him its like they dont care

Gene · 28 July 2024

★★★★★ 1/5

Trustpilot

PETERBOROUGH Absolutely discusting service

Absolutely discusting service, after trying to book a viewing for more than three weeks (always in contact with the landlord) I was the first to rent the property accordingly to the landlord. On the same day they cancelled my viewing saying that have 4 offers, very unprofessional. I think the main reason is because I'm foreigner (living in UK for 10 years) racism that's the main reason. Never again deal with these people. PETERBOROUGH branch.

Joao · 20 December 2023

★★★★★ 5/5

Trustpilot

Diss WHB, …I couldn't fault them

Diss WHB were exactly what I'd hoped an estate agent would be like. I'd used another agent in Diss who had the property for a year. The first week in WHB's hand, we had an offer and had agreed a price. I was very impressed with Zoe, Chloe and Nicola the three ladies I dealt with. I was guided through the process, they phoned most weeks even when nothing was happening, very professional, polite, nothing was to much trouble.

Michael · 14 September 2023

★★★★★ 1/5

Trustpilot

For 3 years I contacted WHB to sort out…

For 3 years I contacted WHB to sort out the severe and dangerous damp in my property. Nothing was done. It took 18 months to fix a hole in the roof, which no doubt contributed to this issue, as my ceilings fell in during the work on the roof. I made many improvements to the garden, including spending THOUSANDS on the severely overgrown garden. On my departure, I was accused of contributing to the damp (this was an issue from the OUTSIDE of the home) and that I owed them hundreds. They caused stress and anxiety to me during my letting experience. I found the dealings with them to be underhand, unprofessional and several health and safety regulations are ignored. They want to make a profit, be it by fair means or foul. Their customer care and attention to the welfare of their tenants needs some serious improvement!

Louise · 18 August 2023

★★★★★ 2/5

Trustpilot

Dont trust their feefo reviews

Dont trust their fefo reviews as you cant leave a review on them unless invited so if you've had a bad experience guess what you're not going to get an invite. This should be made illegal as they pride themselves on this rating and one of the reasons we went with them but once you look into it this covers every branch in the contry. The Pontefract branch are a good bunch of people but their lack of communication and miss pricing our property when we had reduced it. 20 weeks we have been with them abd i feel we have made more contact with them than the other way around chasing for feed back from views. I wouldn't recommend them sorry

George · 2 August 2023

★★★★★ 5/5

Trustpilot

Consistent excellent service from W.H. Brown

Consistent excellent service from W.H. Brown at Clacton. Particularly Michelle, who goes over and above what is required and has done so for many months, She works hard, is polite and never makes me feel a nuisance :). Thank you so much

Jane · 2 September 2022

★★★★★ 5/5

Trustpilot

Big thank you to Tara and the team at…

Big thank you to Tara and the team at Brentwood for helping us sell our house and move while still shielding from Covid. You also did a great job supporting our buyers and getting the completion through on the day when our buyers solicitors let us down.

MarkH · 6 January 2022

★★★★★ 1/5

Trustpilot

STAY AWAY from Williamhbrown - Sequence

STAY AWAY from Williamhbrown, they charge dual fees! We have had an awful experience with the Colchester culver street estate agents. They didn’t turn up for half the viewings and when they did turn up, it was someone who had just started with them and barely had any experience. I had to show people around when I had specifically told them I had just lost my dad to covid and i wasn’t up to showing people around. They cancelled lots of viewings, saying due to covid. They left doors unlocked. We were constantly asking them when we were out of contract, to which they replied 12 weeks, which changed to 20 weeks, then we got confirmation we could go with other agents. Then months later, after we moved we got a letter from MIL to say we were being sued for £4,200, which we are currently disputing. They said they introduced the buyer to us, but they pulled out and put in an offer on another property, then few months later viewed with Palmers and made an offer which we accepted. They told us they had sold our house and when we put an offer on another property, the estate agent who showed us around said you may need to check as your house hasn’t been sold. We had to withdraw our offer. Honestly it’s been a nightmare, steer clear of this agent, I am going to go on every social media site I can and let people know what these agents are like.

Lisa · 26 July 2023

★★★★★ 5/5

Trustpilot

We were buying a house from WHB and we…

We were buying a house from WHB and we are currently selling it. We are very satisfied with the professional service. Everyone is always very nice and helpful, especially Cliff, who we can always rely on. They advise themselves even in times of pandemics.Thank you to Cliff and the team

Justyna · 1 June 2021

★★★★★ 1/5

Trustpilot

I made an enquiery about a property at…

I made an enquiery about a property at the Wakefield branch. Spoke to Geoff. Very rude didnt let me finish my sentence and he put the phone down. Very rude worker.

Deborah · 14 August 2023

★★★★★ 1/5

Trustpilot

Skegness

I was selling a lodge through this company and also looking for another to buy elsewhere. When looking at the one I was interested in purchasing they couldn't answer any of my questions and was told that they hadn't been given the information I needed. I'm sorry, but it is your job to know what ground rent is payable, how long the season, what age the lodge is is etc. How can you sell something if you don't have all the information? And more importantly, this information is vital, because if that property has only a couple of years left on that particular site you are going to lose a heck of a lot of money.And now onto my sale. I find the staff rude, extremely rude, to the point where I lost my temper and told the 'boss' I was no longer going to sell through them. Every time I asked a question, that woman jumped down my throat. They have no idea how to sell caravans or lodges, talking about solicitors and surveys and demanding the site owner meet on the day they want stating 'if he wants his £15k changeover he should make himself available'. You cannot treat people that way. I suggest they stick to bricks and mortar, but I have heard they are bad at that too! Go elsewhere, anywhere but there!!

Maria · 16 July 2023

★★★★★ 1/5

Trustpilot

Underhand

I tried to sell a property through this company at auction and they had some very interesting views on the value. I said I would take my business elsewhere and the next day the local branch phoned me to try to get me to get the property put on the general sales market through their branch. I politely refused because their actions were very underhand. They have rung me weekly for a year since in one guise or another trying to get my business.

Andrew · 14 July 2023

★★★★★ 5/5

Trustpilot

WHB Holderness Road

WHB Holderness Road - Hull. The sale of my property went without any issues right from the start of the valuation with Neil to Charlotte and James coming to see the house so they could help with telephone questions. Charlotte kept me updated and it sold straight away. Very happy. Thankyou

Rachel · 31 January 2021

★★★★★ 1/5

Trustpilot

Bad experience

So saw the property on for sale 24 Woodbridge Green, LS6 3LS on Rightmove and loved it and booked a viewing and mortgage advice. They booked us for both appointment together. So the mortgage appointment first and then the property viewing. We were asked to come to leeds headingley branch. We got their on time and they was lovely showing us different mortgage lenders and etc. and I told my partner we will get mortgage from here if they accept our offer. However, after that everything went down hill. Our appointment got cancelled for house viewing while we having our first appointment regarding mortgage. They told us they can not show us the property due to sickness which is understandable. I called back to book an another appointment as we really liked the property. On the day of our second appointment I was waiting outside for someone to come and show me the property. After they were five minutes late I called the agency to check if someone will come and they told me to wait outside property. And then 10min after someone came. They came rushing. I was waiting for them to show me the property and they asked if I know which property it was and I was confused thinking they might be joking. But they did not even know which property they was showing us so I had to tell them. Than when I start to ask questioned about the property they said they don not know anything about the property. I asked if they at least brought a brochure with them and they said they do not have one. We loved the property and was thinking to put the offer down before we even saw the property. But when all this happen I did not trust anything they said and told my partner I can not trust them moving forward as we have not even moved to the harder stage and this is happening. So we backed off. Than received a call so discuss if we will put a offer down. And we told them everything happen and said we do not trust their services. Am guessing everyone will have their own experience and hope this does not happen to anyone else

Rehan · 3 July 2023

★★★★★ 1/5

Trustpilot

William Brown of Swaffham and William…

William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.

Thelma · 26 June 2023

★★★★★ 5/5

Trustpilot

Great team, great service

Thanks to the Claire and the team at Norwich Blue Boar Lane branch for their help with my recent house move making it a smooth journey. Gave me help and support where I needed it and kept me regularly updated. Would definitely recommend their service.

JACKIE · 5 February 2022

★★★★★ 5/5

Trustpilot

Hanna was my mortgage advisor.She was…

Hanna was my mortgage advisor.She was professional, friendly and very efficient and I would highly recommend her to anyone.

Richard · 16 April 2024

★★★★★ 1/5

Trustpilot

Lettings yes. Property management no.

Although they managed to let out all of our properties reasonably quickly, their property management was abysmal. They gave repair work to contractors who were expensive with very poor quality work. Sometimes they were the friends and family of the staff.We had to appoint a different property management company who now is far more reliable and trustworthy.

JDev · 4 October 2024

★★★★★ 1/5

Trustpilot

Avoid norwich office at all costs

Under no circumstances sell your property with the norwich branch of wh browne. Progression and after sales service was abysmal to say the least !!!! Started my sale with Hellesdon/ sprowston office and received top class , professional, friendly service then transferred to norwich office . No contact , no updates , basically useless !!! Avoid at all costs

Lorraine · 1 September 2024