William. Property Charnwood reviews

★★★★★ 1/5

Trustpilot

Kettering branch

Kettering branch , do not rent or sell to this company in Kettering, the lies once you sign up they just don’t want to no you , don’t contact you , all the say is the phone lines are down again ! There full of b, /s, , so lack of what’s going on , my problem with them I agreed to sell my house , with them , but once we had signed , nothing happened we had to go to the office time and time again , they said the best way to sell property , was to have a open house , after 3 weeks we got 1 family of 5 into a 3 bed house ????? They don’t care

Customer · 8 June 2023

★★★★★ 5/5

Trustpilot

Thank you Maisie and Jack from Ware …

Thank you Maisie and Jack from Ware for finding me a rental property, Amazing service, will be recommending this branch.

Drew · 5 March 2024

★★★★★ 1/5

Trustpilot

Simply avoid at all cost !!

Simply avoid at all cost !!! Inexperience is not what you want when dealing with the biggest purchase of your life. It’s cost us ☹️

Andy · 8 November 2023

★★★★★ 1/5

Trustpilot

Not recommended

We've been recently looking to buy a house and stopped at WHB in Bungay/Suffolk one day, the lady there was the most disrespectful and talking with disgust, not interested into selling anything. After complaining to the manager she said a sorry with a eye rolled that made me belive she is either the manager mistres or in totally wrong job. We did bought a house but always avoided the agency just because of the experience. Not putting my money into something that treat me like that.

Andreea · 3 May 2023

★★★★★ 1/5

Trustpilot

Barnsley branch absolutely useless…

Barnsley branch absolutely useless avoid 😑 only interested in getting your custom. No correspondence at all, always had to fone them. Never foned back about anything, unless i was viewing one of there properties..put pictures on my property without me even seeing them...which I didn't like caused us so much stress...ended up taking my house off the market with them......complaining got me nowhere...couldn't even speak to anyone higher. There absolutely unbelievable. Please avoid

Janice · 28 October 2023

★★★★★ 5/5

Trustpilot

Tammy , the superstar from Scunthorpe.

We have just moved house and relocated back to the UK .Tammy from the Scunthorpe branch was simply amazing. From start to finish she was helpful, supportive and understanding. She made what could have been stressful experience a very simple and enjoyable one.Thanks Tammy , you’re a superstar.

Duncan · 5 March 2021

★★★★★ 5/5

Google

Extremely helpful during a difficult sale - We bought a property that William was selling and had great difficulty with out buyer in the last minute. If it wasn't for William's knowledge, advice, patience and going above and beyond for us then we would have lost both our sale and the house we were so desperate for. William was on the phone to solicitors across the whole of the chain, mortgage advisors, agents - He literally couldn't have done more to help and we are extremely grateful.

Alex · 17 April 2023

★★★★★ 1/5

Trustpilot

Never buy any property from them

Never buy any property from them. I have recently bought an house at Peterborough. Our agents were WH Brown's Fletton branch. When we visited the property, we have seen all white goods in good condition. We got the key on 29th and all white goods broken. No power no gas. Electricity meter box broken. No light bulbs. When we asked they kept quite like dumb. NEVER EVER BUY PROPERTY THROUGH THEM.

Vengat · 1 December 2023

★★★★★ 5/5

Trustpilot

Me and my business partner visited the…

Me and my business partner visited the Norwich branch and was welcomed by Ethan Smith upon entrance who was very polite and helpful and sat down with us and got straight to what we needed and we was then passed over to Paul Westhead, who gave us an in depth talk surrounding the investments we were looking for. Yet again, very professional and knowledgeable. Great Team service at Norwich.

Kurtis · 6 January 2024

★★★★★ 1/5

Trustpilot

Shocking

Shocking , they do not tell the truth then when we wanted to leave bullied us to threatening court action if we left , 5 people looked at our house 4 did not even have their houses on the market , would not release us from contract and then kept telling us to reduce the price after they valued it 40 odd thousand more , 4 months of hell and making the whole experience stressful and wasting our time !!!!! I have sold many houses and never had such an awful agents bar one staff member who was genuinely nice to us but still was not honest .

Susannah · 9 March 2023

★★★★★ 1/5

Trustpilot

No surprise 72% at 1*

Not at all surprised to see 72% only give 1 star.Thankfully they are not our Estate Agents for selling .....But we are attempting to buy through them.The young lady who accompanied our viewings was delightful, both professional and friendly. However the manner of one person within the office leaves a lot to be desired. Clearly believing she is above you, her attitude is appalling. The thing that is forgotten here is that whatever her title is, or her self imposed perception of it's importance - the fact is that we are Customers.This individual brings down the level of Customer Service at the Grantham Branch to that of the 1* ratings given overall - letting both her Colleagues and Wm H Brown down.

Karan · 8 March 2023

★★★★★ 5/5

Trustpilot

Shootout to Beth Dalton

Shootout to Beth Dalton. This women can really work great i had troubles renting a house so she helped me alot! I've never seen such a kind and great person like her. Because of her my experience with Williamhbrown is awesome. She's the best worker out there. 😄

Miguel · 9 November 2020

★★★★★ 5/5

Trustpilot

Huddersfield Branch - Shona Mellor

Huddersfield Branch - They are Amazing!I have dealt with this branch on numerous occasions and can honestly say the team are fantastic and can't do enough for you. Shona Mellor is incredible, keeping me in the loop throughout the whole transaction! I cannot recommend them enough!

Nikki · 31 March 2021

★★★★★ 1/5

Trustpilot

Totally unprofessional company

We rented a property in Newmarket(Suffolk)for three years.

Andrea · 23 February 2026

★★★★★ 1/5

Trustpilot

Absolutely awful company

Think they’re above you, snobby, rude, arrogant. Never had worse dealings with a company in my life. Had numerous valuations, these came in most expensive. Girl from the office called me to see if I wanted to view a property, that I know has been on the market for months as it’s a friend of mine, she told me it had just gone up last week so another lie. Do not use this company, far better and more friendly local estate agents who are more personable than a big company who think you’re beneath them

Mrs · 9 February 2023

★★★★★ 1/5

Trustpilot

Harlow branch terrible service

Harlow branch managed to convince a buyer with a solicitor and mortgage to change to their preferred provider to gain commission but at the delay to my house sale. They didn’t return a single phone call in 5 months ! Took 7 months to complete a no chain sale ! And I had to conclude the sale myself and now they have issued court papers to an address they know I don’t live at and threatened me with a ccj ! I would not recommend them at all.

HM · 9 February 2023

★★★★★ 1/5

Trustpilot

Thorne Branch: Breach of Contracts

Thorne, Doncaster Branch:Fair weather estate agents. Cant do enough for you when you’re moving forward with them under their lifetime mortgage schemes. Unfortunately had to pull out a sale due to the interest rate hikes making the property unaffordable and suddenly they dont want to know. Failed to refund contractually owed amounts. Failed to communicate this dissatisfaction with the vendor leaving contractually owed refunds unpaid for 6 months and still ongoing. Legal Advice being sought to resolve a perfectly simple contract issue. Very poor.

James · 7 February 2023

★★★★★ 1/5

Trustpilot

Do not bother. Use your time with truthful agencies!

I took into consideration that they are a legit company, duely registered, and ignored the reviews. If only I had taken the reviews seriously, I would have saved my time and the money I spend with travelling to see the property they showed. They really don't bother with communication. Hopeless. Not a signal of a follow up even though they took a copy of my ID and I signed an EOI. Now if I see they are the ones advertising I just pass.

Sarah · 31 January 2023

★★★★★ 1/5

Trustpilot

Best off not using this firm

This company is all sorts of wrong. Not only do they tell you phone calls recorded they later confirm they are not when you get to head office complaint stage. Clever sods lied to me clear as day on phone and never put any of what they told me in emails.. I'm now being accused by them of being the liar, which I now can't prove apart from half statements in email which are inconclusive at best.... I would avoid this company again, I do not recommend anyone use this useless, dishonest company. It is now looking like a small claims court case if the TPO can't get me the money they owe me. Not a huge amount £500 but when you paid them £2500 for services its a sizeable amount.

David · 26 January 2023

★★★★★ 1/5

Trustpilot

Avoid WHB dodge the bullet.

My partner has recently moved out from zero deposit property, which was cleaned few times, we have moved out three weeks ago, they have done their inspection stating that a property is not clean and wants to go through TDS to charge us 400£ for it to be cleaned. Things like dust and limescale around the toilets they are the worst avoid at all costs.

Mantas · 23 February 2024

★★★★★ 1/5

Trustpilot

I called the agent today morning about…

I called the agent today morning about the property enquiry., I checked the property consists of electric stove or gas stove? He said electric and I said unfortunately not interested with electric. As soon as agent came to know about my disinterest he disconnects the call in between the call. So rude, very very rude agent in lettings team. So, I would just thought of share my experience in google reviews & trust pilot.

Nuwan · 20 July 2023

★★★★★ 1/5

Trustpilot

Need professional training

When we purchased our home the local branch were pro active, quick to respond couldn't fault them. So 16 months later with Covid restrictions eased meant we could look in the areas we really wanted to be , so we put it back in their hands. New Branch manager and team were Usless, took two weeks to get our property details done in such a way that wasn't the generic information they were attaching to properties. We visited the office several times over the first month only to find our property wasn't in the window. They promised it would be done and we walked passed daily and it wasn't. When approached by this it was done Infront of us with just a sorry. 8 of the twelve viewings they arranged were cancelled, two viewings weren't even what the potential buyer was looking for. Calls wouldn't be returned, notes weren't attached to their file for our property. Would not recommend them even if they were doing it for free I would recommend you use someone else.

Debra · 10 January 2023

★★★★★ 5/5

Trustpilot

W H Brown Barnsley Branch

Chris · 10 March 2026

★★★★★ 5/5

Trustpilot

WH Brown - Fakenham Branch

Such helpful, kind and knowledgeable staff. Courtney and Johnny at the Fakenham branch so amazing. Can't fault their professionalism.

Suzanne · 4 November 2025