Trusted Agent profile
★★★★★
120 reviews across 2 platforms
109 Sibson Road, Birstall, LE4 4NB, Charnwood LE4 4NB
Spencers Countrywide's Charnwood office at 109 Sibson Road is rated 4.6 out of 5 across 120 reviews on two platforms, including 103 Google reviews rated 4.9. The 17 Trustpilot count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Spencers Countrywide. Each award is assessed separately from the review sites.
Every review we hold for the Charnwood office, from every platform, shown as written. First names only.
5/5
GoogleTom and his team were amazing when we bought and sold our property! Very professional! Highly recommended!
Thank you John, for providing this excellent 5* review for Tom and the team at Spencers in Syston! It is amazing that you used both buying and selling aspects of our team and the whole experience was professional for you. Kind regards, Maryjane.
1/5
TrustpilotBunch of crooks leeching normal people
After 2 years, I have to say, theirs is an absolutely rubbish service. I couldn't even imagine before, that you get this dogsh*t of a service for 13% of your money as landlord. Not to mention what they are putting you up as a teanant as well. 0 control, they are not checking the properties, not forwarding teanant requests and questions, absolutely ignoring both sides, while they are taking 13%!!! of the monthly rent for literally NOTHING. Their contractors are terrible as well, out of 5 only 1 did an acceptable job, however they are not even getting the details they need from the agency. Both Countrywide and Spencer's are a joke, a ripoff, parasites leeching both teanants and house owners. They contact either party ONLY if they want money. You have a question? ignored. You have a problem? ignored. this is a shut and pay service, without actually getting service. stay away from these crooks.
5/5
GoogleThe initial meeting for a valuation of the property was very positive as Tom’s approach was professional without being pushy. The whole experience of selling the house was trouble free and Tom and the staff at Spencers kept me updated throughout the whole process. I would not hesitate to recommend them.
Really great to read another 5* review for our Spencers branch. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
5/5
GoogleParesh from spencers has been the most helpful, professional and reliable advisor one could hope for and I couldn't recommend the companies service highly enough, thank you for fighting in my corner at every turn!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleRecently brought my first home with Spencer’s. The whole experience was very good and all the staff were very helpful.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible
I think they pay people on Google to give them five-star reviews. I sold my house with them recently and thought they were terrible. They are up themselves. Please do not use this agent. Use Purple Bricks instead. A friend used them and said they were fantastic.
5/5
GoogleHonestly they could not have been more helpful/professional/friendly. They keep you informed all the way through, I would definitely recommend them to anyone needing an estate agency.PositiveProfessionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleProfessional and very friendly was very pleased for buying my home with SPencer especially for TOM special Thanks to you for sorting the property for us and ELLIE as well.Highly recommended agents.Keep it on From :Nazeer & Beebee Ramjaun
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Spencers branch were professional and helpful. 'Thank you for the recommendation. Kind regards, Lucy
5/5
GoogleMillie and Courtney, along with Paresh, have all been of invaluable assistance during our first time buying. We couldn't have managed without them!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleReally happy with the service from this whole team. They are really friendly and efficient. My house sale was completed in 8 weeks!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team worked tirelessly to get my sale over the line after coming up against numerous set backs. A great friendly team that i was extremely happy to work with.
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
5/5
GoogleI had so many problems with the chain and my solicitors but Ellie and Tom really fought my corner going above and beyond to get my move sorted.
Thank you Emma for taking the time to leave a 5* rating and kind words. I will make sure Ellie & Tom are informed of your review. Best wishes, Mark
5/5
GoogleExcellent service from people who have gone above & beyond their duty & who we now consider to be friends 😊😊😊 …
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
5/5
GoogleVery friendly professional help from Ellie, highly recommend
Thank you for your 5* review and wonderful recommendation! Best wishes, Scott
5/5
GoogleRating only, no written review.
Thank you for your 5* review. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotAvoid at all costs
5/5
GoogleRating only, no written review.
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
1/5
TrustpilotThey will try take most of your deposit
Do not recommend
5/5
GoogleRating only, no written review.
Thanks for your kind rating. Kind regards, Donna.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Spencers Countrywide's Charnwood office has 120 reviews across two platforms: 103 on Google, 17 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Spencers Countrywide Birstall is rated 4.6 out of 5 across all 120 reviews, and 4.9 out of 5 on Google from 103 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Spencers Countrywide, Charnwood won Trusted Agent.
Spencers Countrywide Birstall, 109 Sibson Road, Birstall, LE4 4NB, Charnwood LE4 4NB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.