Every review we hold for the Charnwood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHonestly, the absolute best team!!!
We are completely overwhelmed by the outstanding service, patience and reassurance during the selling of our property.
As you can appreciate, things are never plain sailing.
Mia, Owen and Sophie were just amazing throughout our process. Any tasks, transparency and communication was efficient.
They were always on the other end of a telephone call or in store to listen to you.
I could not recommend a better team!!!
Thank you again,
Neal
Neal · 10 April 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! It means the world to us to hear that you had such a positive experience with our team. We are committed to providing exceptional service and we're thrilled to have helped make the selling process a smooth one for you. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a wonderful experience with Spencer’s Estate Agents, and I can’t thank Mia enough for her exceptional service. From the moment I reached out, Mia was attentive, knowledgeable, and truly went above and beyond to help me find the right property. She was always quick to respond, clear with her advice, and made sure I understood every part of the process. Thanks to Mia, the experience was smooth and stress-free. I highly recommend Spencer’s Estate Agents, especially if you’re lucky enough to work with Mia, she’s a real asset to their team!
Shailesh · 17 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words about your experience with Mia at Spencer's Estate Agents! It's our goal to provide top-notch service and we're so glad that she went above and beyond to help you find the perfect property. We truly appreciate your recommendation and are lucky to have Mia as part of our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMe and Craig would like to thank spencers for selling our house for us especially Mia she was very professional and very helpful from day 1 when she came to price our property until the day we moved out from it .she helped us so much through the process nothing was to much trouble .she became part of our family and we do miss our time together .she kept us informed every step of the way would highly recommend spencers to sell your property
Jenny · 17 February 2026
Agent replied · 17 April 2026
Thank you for the kind words! We are so happy to have been a part of your home-selling journey, and we will make sure to pass on your praises to Mia. She truly goes above and beyond for all of our clients, and we are glad to hear that she became like family to you. Congrats on the successful sale of your property, and we wish you all the best in your new home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have had many house viewings through Spencers over the pat few months and I have to say a big thank you to Mia Adkin. I met her a few times at viewings and told her what I was looking for. She was so easy to talk too, understood exactly …
Kalpana · 17 November 2025
Agent replied · 23 January 2026
Thank you so much for your kind words, we're thrilled that Mia provided you with excellent service! Our team strives to go above and beyond for each and every customer. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotWhat an amazing and helpful estate…
What an amazing and helpful estate agent in Lymington. We bought our home in the New Forest through them and Andrew and all the team at all times were so professional, kind, helpful no pressure but at all times in contact to help us with such a huge decision on the home we wish to buy. Recommended lawyers, surveyors and any other contacts we should need moving into a new area. 4 years and now downsizing and looking to buy or rent. Again team Spencers reach out with all the support we should need.
Jane · 3 September 2026
★★★★★ 5/5
GoogleThank you Sophie for coming round value to my late mother’s property for probate.
It was a pleasure to meet someone who’s professional and caring at the same time.
Thanks again Sophie
Kevin · 24 December 2025
Agent replied · 23 January 2026
Thank you for your kind words! We are dedicated to providing excellent service while helping you with the difficult process of probate. We're glad we could help make things a little easier for you. Thank you for trusting us with your late mother's property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you Mia for your help and professionalism in getting my property to market .First class!
Malcolm · 15 April 2026
Agent replied · 17 April 2026
Thank you for the kind words, we are thrilled to hear that you had a positive experience with our services. We pride ourselves on providing top-notch professionalism and we are glad we could help get your property to market with a first-class approach! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJaishree (Nita) is a warm, approachable, professional person. She has been assisting me with my mortgage, renewals and applications for over 10 years. My loyalty will remain with her wherever she goes as she always goes out of her way to help her customers. I admire her work ethic, her extensive experience and knowlege. She really looks after you A to Z and ensures a smooth stress free process to adequately protect your investment. Jaishree (Nita) guided me through the process giving customer specific advice when necessary and was always available to answer any questions I had, to put my mind at ease. I would highly recommend her for these reasons.
Thank you Jaishree(Nita) keep up the good work.
Niyati · 26 October 2023
Agent replied · 25 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSpencers provided excellent service from valuation through to completion. Toby’s valuation and explanation of the process gave me confidence to instruct them. When I accepted the offer Millie and Courtney were with me every step of the way, keeping me updated. Being in a chain of 8 I felt in a precarious situation but the oversight offered by them both ensured the chain went through without issue. They were both so proactive in chasing up other agents and solicitors which meant the completion went through quicker than anticipated. I’ll be forever grateful to Millie and Courtney for their hard work in achieving a smooth sale.
Laura · 26 October 2023
Agent replied · 25 October 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMia and the team at spencers in syston were very friendly ,professional , and nothing was to much trouble. The house sale went through without any problems. Thank you for everything would definitely use you again .
Shirley · 19 August 2025
Agent replied · 26 October 2025
Hello Shirley,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Mia … More
★★★★★ 5/5
TrustpilotLaila Green viewing.
Laila was extremely helpful and efficient, allowing us to take our time at the viewing, also was very responsive to our questions. She was also very customer focused and informative about the property and area. Presents as a warm and very professional person.
Dawn · 30 March 2026
★★★★★ 5/5
GoogleMia was very friendly and professional when showing us around a property recently. She was able to provide us with some helpful information and made us feel very relaxed and well informed at the viewing.
Rebecca · 18 August 2025
Agent replied · 8 September 2025
Thank you for your kind words! We are thrilled to hear that Mia provided a positive and informative experience during your property viewing. We take pride in offering exceptional service and are grateful for your feedback. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotEmily has been amazing the whole…
Emily has been amazing the whole process soo quick and very polite and helpful.
Lily · 23 September 2026
★★★★★ 1/5
TrustpilotContinually ignored by Spencers Birstall
Joint sale between Spencer's and purple bricks, Spencers didn't get the sale. I moved in almost 3 weeks ago and have asked multiple times to have the for sale board removed. They continue to ignore me. I just want them to collect this flipping for sale board, how difficult can this be. If they can't organise this, how could you trust them to sell your house effectively....
Chris · 17 August 2026
★★★★★ 5/5
GoogleAmazing service, Mia was very helpful, definitely recommend:)
Mikael · 17 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience with our service and that Mia provided such helpful assistance. It means a lot to us that you would recommend us to others. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMIa has done a great job handling the sale of our property. She has given useful feedback in what will assist the sale. MIa helped us navigate a challenging market and has got the sale over the line. Throughout it all she has been positive and good to deal with. Thank you.
Naomi · 16 April 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled to hear that Mia was such a valuable asset in the sale of your property. Her positive attitude and dedication to navigating a challenging market are what we strive for in our team. Thank you for trusting us with your sale.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRecently purchased a property through Spencers. Mia and Millie were very quick to respond to all emails and helped get the sale done in 8 weeks.
Helen · 3 September 2025
Agent replied · 8 September 2025
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThank you so much to Mia, Millie, Owen, Jaishree and Stuart for helping us with the purchase of our new home!! Amazing work by the Spencers Team 😄 …
Diya · 26 July 2025
Agent replied · 9 August 2025
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWas seen by Paresh Patel. Very kind and professional. Loved working with him and was always informative which was ideal for me as I am a curious person and new to the property ladder. I have previously spoken to other Mortgage brokers but decided to go with Paresh Patel as he had in depth knowledge of mortgages and insurances. Was not forced or pushed to take on particular services like other mortgage brokers tend to do. Paresh guided me well and made sure I had the best offer available. Furthermore, he was still in contact with me throughout the whole purchase process even though he had completed his part of the process. Lastly, he was understanding of my circumstance as I was in a rush to get a property in a specific amount of time. Therefore, he worked in a timely manner to submit the mortgage offer and constantly checked up on the lender for feedback.
Overall, I felt that Paresh Patel was dedicated to his work and has a true passion in what he does. He has years of valuable experience and would definitely be able to advice anyone, no matter which stage you are at. I would definitely recommend to take Paresh Patel as your mortgage broker and you would not regret it. Absolutely amazing guy.
Kevin · 26 October 2022
Agent replied · 25 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom the moment we asked John to come and value our house, we knew Spencers would be the one to work with to sell our home. John was so kind, listened to our needs and we couldn’t fault anything. Millie and Courtney, what can we say apart from what amazing hard working women that went above and beyond for us! From start to finish, they worked tirelessly to sell our home and once we did, it didn’t stop there. Millie and Courtney supported us so much with the chain we had. They kept the communications open with everyone, working so hard to get answers and results to get our dream home. They were our absolute rock when things became very stressful and there was not one moment where we didn’t have a smile or offer of help. The most patient women we’ve ever known and we cannot thank you enough for getting our home that we really thought we’d never have.
I wouldn’t hesitate to recommend Millie, Courtney and the team at Spencer’s!
Claudia · 26 October 2022
Agent replied · 25 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTom Mugleston has been a true professional while helping me sell my house. He has been patient, knowledgeable and very helpful every step of the way. He is an asset to Spencers.
Aleysha · 9 April 2025
Agent replied · 22 April 2025
We are thrilled to hear about your positive experience with Tom at Spencer's! We pride ourselves on providing exceptional service and it's wonderful to hear he was patient, knowledgeable and helpful throughout the selling process. Thank you for choosing Spencer's! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI was waiting for someone to come on afternoon to value my house ready to sell. A girl rang me to say she'd have to cancel my appt as the person who was coming had overrun his last client!! Ok I thought but was dissapointed..
Within half an hour someone else rang me to say appt was cancelled because he was sick...😳 I rearrange d the appt for the next week but on the day I was told it was cancelled again...
Enough was enough..
Bye bye Spencer's...
Mary · 26 October 2021
Agent replied · 25 October 2024
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe dealt with Courtney and Millie at the syston Spencer’s branch. They were so lovely and so friendly and made every thing a breeze whilst keeping it exciting. We also dealt with Callum at country wide who helped us out more than he will know. Our circumstances changed during the course of purchasing a house and they couldn’t have been better if they tried. Very understanding, friendly and went above and beyond to help us out. Thank you guys so much, cannot recomment any of you enough! :)
Kaye · 26 October 2021
Agent replied · 25 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMillie & mia well what can I say what an amazing pair! The higher fee is so worth it after experiencing other agents in the area… you pay higher for a better service !! Couldn’t recommend them enough, great local agent. thank you again Millie and team ⭐️⭐️⭐️⭐️⭐️
Chris · 27 June 2024
Agent replied · 25 October 2024
Chris, many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.