Tilia Homes Western Chard reviews

★★★★★ 5/5

Trustpilot

Ellie Furlong Heath

Ellie kept me in the loop with any developments of the purchase of my new home, could not have been more pleasant to deal with. Furlong Heath is very quiet and well landscaped.

Paul · 10 August 2024

★★★★★ 5/5

Trustpilot

Landimore Park, Northampton

We moved into our lovely new house in November 2022. We have nothing but praise for the Sales Team at Landimore Park, Northampton (Alex and Charlie) and also Darren, the Site Manager. They went above and beyond and kept us up to date with the sales process. The house was finished to a high standard. Have no complaints. If there were any snagging issues, they were dealt with quickly. Would recommend.

Mrs · 20 March 2023

★★★★★ 1/5

Trustpilot

Avoid buying here!

Avoid buying here!We have been living here for 7 months.You always think that it won't happen to you...cracks in the walls, humidity and mold, bad materials, windows that don't close properly, low water pressure... We have an en-suite bathroom that we can't use because they came to change some broken tiles that had been put broken, we complained and they came to change them after 6 months!!!! Now they say there is a fault and we have the shower unusable for another month and a half. The worst is not the lack of customer service and the lousy management of the site manager at Roundhouse Gate, the worst is the ineptitude, incompetence and lies that they tell you to delay the arrangements. It is a shame!! We have houses in other countries and I have never met such inept people.

Lucia · 17 March 2022

★★★★★ 5/5

Trustpilot

This is for Rafal Buzuk NOT Tilia

This is for Rafal Buzuk who was impeccable when he came to fix our work top! Very professional in his approach, friendly and ensured the job was completed to the customer’s satisfaction. Great job Rafal!!!!!!Tilia homes on the other hand there is still limescale building up on the outside of our shower cubicle. NHBC say there is no water leak and you use their findings to your benefit. Your predecessor (Kier) promised that the repair would be made but ignored our pleas to sort this out. If there is no leak (however small) why is limescale building up on the outside and not the inside if the shower? You took over from Kier, you should honour their promises!

Scott · 10 March 2022

★★★★★ 5/5

Trustpilot

Great experience with Tilia homes

Great experience with Tilia homes, we recently moved to our new home. Everything was smooth process and Paige helped us in all our journey and procedures. Thanks Tilia homes and Paige.

Visakh · 5 September 2024

★★★★★ 4/5

Trustpilot

I would like to comment on the work…

I would like to comment on the work completed by Rafal Buzuk, and commend him for his professional and friendly manner as well as doing his upmost to complete snagging items in our property. We have been in our property for 16 months with numerous issues outstanding, and it has been a constant fight or trail of emails for these works to be completed. Rafal had driven four hours to get here and couldn’t have done anymore than what he did to rectify the issues.

CM · 23 February 2022

★★★★★ 1/5

Trustpilot

Castle Croft - roof damage

We moved into a house on the Castle Croft estate in Barnard Castle on December 17th 2021. From having a dreadful introduction to Kier home- sold the wrong brick, lost a house, poor sales team, we eventually got an absolute amazing sales representative- Heidi. She is incredible, and an absolute credit to the now company, Tilia Homes. I can not praise Heidi enough. She goes above and beyond for everyone. If I could give her 10 stars I would. We have also had some dealings with Andy, and has always been helpful when on the phone to my husband. We have had issues with the house and have had missed appointments and some very poor workmanship. However, we have also had some amazing contractors like Ollie. It’s a very long process and snags are not always completed straight away. The reason for the one star, ( I would have given no stars if I could), was after 6 weeks in the property our roof has come away- exposing the beams underneath. We have been told that it is nothing to do with site- it is storm damage. We have contacted a roofer and he has said that this should definitely not be happening after such a short space of time. There are many houses on site that this has happened to, so to me it would appear that it is poor workmanship on Tilia homes side. But they are refusing to do anything about it. After moving into your home you are transferred over to the customer care team. Dreadful. After speaking to our representative yesterday, we were told no, we will not be doing anything in order to fix your roof.

Melissa · 17 February 2022

★★★★★ 5/5

Trustpilot

The Paddocks Part Exchange

Purchasing a new home with Tilia was an excellent experience. We first viewed the property in November 2021 and completed in mid December, just 5 weeks later.Even though COVID tried to ruin it for us, Dave & the team guided us through the process from start to finish - and when he wasn't available, one of his colleagues (Yvonne & Christelle) were. It wasn't without hiccups, but that was mainly down to the speed we were moving at.My only negative part of the experience was using the recommended solicitors, they were more expensive than other quotes & charged extra right at the last minute - which meant we had no choice to pay it. However, because of their history with Tilia & the development, they are able to get deals over the line quicker - so if you are in no rush, do shop around.

Nick · 16 February 2022

★★★★★ 5/5

Trustpilot

Urban Quarter

It's been a fantastic experience moving into a home with Tila in Urban Quarter. From initially getting in touch through to completion the process has been smooth: communication on build progress was proactive and transparent, and any queries were dealt with promptly. Post-completion there has been a quick turn-around on any snagging issues as they are identified and the on-site support has been great. Credit in particular to Shirley, Dan, and Jack from the Urban Quarter team whose efforts have shaped the positive purchasing journey - they are a credit to the company.

Ed · 15 February 2022

★★★★★ 4/5

Trustpilot

Fantastic house

Everything was fine. But there was some jobs left while we got our keys ..and it would be better if the kitchen and toilet goes behind and lounge comes in front.

Shiji · 24 March 2022

★★★★★ 5/5

Trustpilot

Would 100% recommend Tilia Homes

After over 30 years of home ownership, this was our first new build purchase (Furlong Heath - Norwich) and we have been delighted with the experience. Ellie our sales rep has been excellent throughout the whole process, through the non pressure sales advice, ongoing responses to any questions and continual updates throughout the process. We have now been in the house for over a month now and Adrian the site manager also deserves recognition for all his help before and after completion, going above and beyond expectations. We decided on a new build property after moving into a rental new build once we sold our house and the build quality of Tilia homes is far superior to the property we rented. Very happy all round and thanks to the team.

Richard · 7 August 2024

★★★★★ 5/5

Trustpilot

Ellie the Sales Representative is…

Ellie the Sales Representative is fantastic, has been so helpful to me throughout the whole process, Warm Friendly and knowledgeable. Would highly recommend dealing with her in the future.

David · 23 September 2024

★★★★★ 5/5

Trustpilot

Cashmere Park, South Molton

As a First Time Buyer thing's can be daunting however Nikki Domachowska in Sales has always been friendly and helpful, keeping in regular contact throughout the whole process in helping me buy my lovely home.Mark Channing the Site Manager has provided excellent customer service. He is efficient, friendly and helpful.I would recommend Tilia Homes.

Sharron · 13 April 2024

★★★★★ 1/5

Trustpilot

I implore people not to buy from Tilia

I implore people not to buy from them. You will struggle to sell your property. We cannot move due to them not providing our buyer any idea on service fees moving forward. We sold our house in October 2023 and are still here in May 2024 due to the incompetence of Tilia.

Lee · 13 May 2024

★★★★★ 1/5

Trustpilot

Shocking Customer Service

At time of writing, I've been waiting a full 7 days for a simple call back from Tilia, having left 3 separate messages with their reception team. Not a great start. If you're looking for swift communication and good customer service then please go elsewhere. One of their reception team even hung up on me this morning, which was a particular low point.I'm an investor with no chain and a healthy deposit to put down, but they don't seem to be very interested.

Richard · 8 December 2021

★★★★★ 5/5

Trustpilot

Fabulous service and support

Due to recent unexpected circumstances, I needed to sell my family home and downsize. It was a difficult time for me and my family and I was very emotional about moving. Fortunately though, I decided to buy a new home at the Langfords development not too far from home. The sales director Julian Long and his assistant Anita, were so kind and supportive towards me as they knew how difficult my situation was. Ok, some may say that they are sales people and it's part of their job, however they have been at my side every step of the way even after I signed the contract. Julian has answered my stressed out wine induced after hours calls to reassure me. Anita looked after my disabled daughter and walked my dog when I turned up with my tape measure to check furniture fittings etc.Thank you so much for being there for me.

Mrs · 30 November 2021

★★★★★ 1/5

Trustpilot

Disappointed

Tilia Homes after-sales service is horrible. Before sales, they provided an excellent service which at that time it was under the name of Kier Groups. My new build house is under first-year guarantee and there was a leakage in the house. It has been more than a month I have been following up for someone to come and solve the issue. But still, no maintenance and plumber was contacted to visit the house. Don't recommend this developer for obvious reasons.

Maha · 24 November 2021

★★★★★ 4/5

Trustpilot

Beautiful location

Beautiful location. House is fantastic. Just wish the smooth move was a lot better. Felt like I did all the chasing. Would of liked a home demo appointment before I moved in

Mrs · 19 November 2021

★★★★★ 1/5

Trustpilot

We have been in our new build for over…

We have been in our new build(The Hawthorns Barnsley S71) for over 2 years now and although the house's are finished and sold,the estate is not finished and is very mis managed.Some owners are unable to contemplate moving(selling) as over 20 properties are still awaing driveways finishing.The progess of works are a joke is an understatement, quality of work poor, attitude to H&S is very poor.The amount of H@S hazards open to potential injuries are beyond worrying.Due to lines and levels not correctly followed some owners boundaries will be moved to rectify which is shocking.I will follow this review with photos if required.I believe this site is at a point of press involvement and directors/management to attend site and show some accountability to all the invidulals who have bought their properties.

Property · 15 November 2021

★★★★★ 5/5

Trustpilot

Briarwood

When we originally purchased our home everything was running smoothly but due to COVID the house took many delays but we are finally in! The sales team to begin with were good but one member did fail to keep us updated and was not helpful when trying to find out information about our first home and this did put a worrying thought in our minds However we were then passed on to Julian Long and if 10 star rating was possible we would be giving him 10 stars from the moment he took over our house he has gone above and beyond to make are final process the best experience possible, even on completion date when things took a little bump Julian did everything in his power to fix the issue and we will always be thankful for his service, trust me if you have Julian looking after you, you will never need to worry about a thing.Our home has been finished to a lovely standard and minimal snags we love are home!

Chloe · 7 November 2021

★★★★★ 1/5

Trustpilot

Poor post sales customer care

Customer service/after care is shocking. We have had multiple issues that remain unresolved. Phone customer service to log issues. (The correct way) Phone back 2 weeks later to ask for the list to be sent through to be told there are no issues logged against plot. When I have emailed i have received reply saying someone will contact me back. 8 weeks later nothing. The person on site who dealt with us initially has since left. The only plus side of the customer care post completion are the amazing handy man team of Scott and Dan. They go above and beyond. The site manager/contracts manager has now taken on our house and the big issues highlighted 17 weeks ago are getting sorted.

Jayne · 2 November 2021

★★★★★ 5/5

Trustpilot

Furlong Heath Tilia Homes - purchase

My partner and I have recently purchased a property and had Ellie as our sales advisor. Despite the several hurdles we faced on our selling and purchase journey, Ellie throughout all of it supported us. She was communicative, clear with explaining reasoning of processes, understanding, empathetic and flexible when wanting to do site visits. We are very grateful for Ellie and the rest of the site team at Furlong Heath and are extremely happy with our new home!

Lauren · 15 August 2024

★★★★★ 5/5

Trustpilot

Tilia Homes at Urban Quarter

We are so greatful and appreciative of the help and support we have received in purchasing our first house from Tilia Homes- Urban Quarter Bristol.Simon Jacobs who we dealt with, has been really helpful in assisting us in this process and helping us to achieve what we wanted. We were really impressed by how quickly he got things moving for us right from the start. It has been a pleasure to be assisted by Simon & we now look forward to our home being completed next year! Many thanks, Hannah & Ashley

Hannah · 18 October 2021

★★★★★ 5/5

Trustpilot

Wonderful Experience in Exploring Future Home

We have a wonderful experience in successfully finding and buying our new home in Urban Quarter of Tilia Homes after viewing many other existing houses and new build developments in Bristol. Mr. Simon Jacobs, the Sales Executive on site, is really expertized in providing information and explaining in detail on the location, fitting, construction upgrade and nearby facilities that are so essential for our daily life. The 5-star grading that I rate is not only based on the external outlook of the completed houses and the connecting streets, but assessed after exchanges of conversations with the new owners of the development. They frankly express that nothing is going to be perfect for any new construction, but sincerely appreciate remedial action on reported problems which are promptly responded and fixed. Overall, it would surely not be a surprise for buyers of the Urban Quarter to find their new homes with the fantastic outlook and magical surrounding so identical as advertised in the video of the Tilia Homes.

LOK · 17 October 2021