Tilia Homes Western Chard reviews

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐ Outstanding Service from Start to Finish

We have had a fantastic experience with Tilia Homes and couldn’t be happier with our beautiful new home on Saints View. The service from start to finish has been absolutely brilliant. A special mention to Sabina, who has been absolutely amazing throughout the whole process. She kept us regularly updated, checked in with us, kept us informed at every stage, and went above and beyond to help chase up any enquiries. She was incredibly thorough, professional, friendly and helpful from beginning to end, and nothing was ever too much trouble. The site manager Chris was also excellent, taking the time to give us a very thorough walkthrough of our new home and explaining everything in detail, including how all the appliances work. He made sure we understood everything and took the time to answer any questions we had. Overall, a beautiful home and an all-round excellent experience. We couldn’t fault the service we received and would highly recommend Tilia Homes to anyone looking for their new home. Thank you to the whole team for making the experience such a positive one! 🏡❤️

Katie · 29 September 2026

★★★★★ 5/5

Trustpilot

Alston Grange Longridge - Great Experience

We moved into our new Alston Grange home in July. We first found the site around a year before that when we started to speak to Pauline and Matt in sales. Both were a pleasure to deal with. They were both very accommodating during our multiple visits to different plots. We still call into the sales office for a chat every now and then. After completion of contracts we were handed over to Dave and the site team. As with the sales team, Dave has been helpful and responsive dealing with the inevitable snags that will appear in a new build property. There have been some minor timing issues with resolving snags, but Dave has been straight onto them and quickly communicated information that we needed. We love the location of the development, and the wider Longridge area. So, a big thanks in particular to Pauline, Matt and Dave in making our new home experience as good as it can possibly be. We are early in the journey but if the interactions with Tilia and the longer term customer care team are as positive, we will be very happy.

Ian · 26 September 2026

★★★★★ 5/5

Trustpilot

As a parent we all know pointing our…

As a parent we all know pointing our children in the right direction on the property ladder is a huge weight/responsibility on any parents shoulders! From the very start walking into the sales office and meeting Michele we’ve Been led and guided with support an understanding. Know that sincerely Michele has my sons best interest at heart means the world to me as a parent. She is always there inside/outside working hours for any questions we’ve needed answered. Thank you tilia homes with a special thanks to Michele.

Ashleigh · 15 August 2026

★★★★★ 5/5

Trustpilot

Outstanding service from Eleanor

We cannot thank Eleanor enough for the wonderful experience we had from the very first day we met her. We had visited and considered several other developments before making our decision, but this development really stood out to us, not only for the quality and value for money, but also for the professionalism of the team and the confidence we had in the delivery of our new home. From the very first meeting, Eleanor made such a fantastic impression. She showed us around the show home and gave us a wonderful introduction to the development. She was incredibly knowledgeable, professional and helpful throughout the whole process, taking the time to answer all our questions and making us feel completely comfortable and confident in our decision. What really stood out was how warm, thoughtful and genuinely caring Eleanor was. She always had a smile in her voice and went above and beyond to make the whole experience special. Having experienced and looked at several other developments, we genuinely feel that this one stood head and shoulders above the rest. The combination of professionalism, value, quality and, importantly, delivering on what was promised gave us great confidence in our decision. Eleanor is an absolute credit to the team. Her professionalism, knowledge and genuine kindness made what could have been a stressful process feel enjoyable and memorable. Thank you so much, Eleanor, for everything. We would wholeheartedly recommend you and the team, truly exceptional service from start to finish! ⭐⭐⭐⭐⭐

Kamila · 10 August 2026

★★★★★ 1/5

Trustpilot

Complete ineptitude for any sort of after care - Outstanding snags 283 days later and two smashed windows that have been left for 6.5 weeks!

Absolutely diabolical after care process which has left us have three (very easy fix) snags still outstanding following purchase in October 2025. I have never experienced such an ineptitude for work in my life. We purchased on Stortford Fields in October 2025 and pre-completion we had a snagging survey done of the property. We had a lot of cosmetic snags which were ultimately an easy fix but there are still outstanding issues - 283 days and an infinite amount of follow ups later. When we moved in, we had discovered there was a leak due to a faulty installation of the washing machine (provided and installed by Tilia) which caused significant water damage under the sink in the kitchen. The water damage has impacted the kitchen floor under the sink and accommodating boards which ultimately makes it look appalling. This was raised post-snagging report and we have followed up potentially 30+ times through email and phone (and it is very rare that they answer either), yet we are no closer to a resolution. On the snagging report, it was highlighted there was a damaged bath panel in the en-suite of the primary bathroom which needed replacing. These are very cheap - no more than £30 - yet have still not been replaced by Tilia despite us still living on an active building site. Despite these two annoying issues that have no resolution, we have a significant problem following some hot weather in June. Two of the inside window panes cracked on the triple-glazing which means we have been left with two broken windows that we cannot use as the glass is insecure. Not only is this a safety issue (we have two cats and are vary wary of any time they go near the windows as there are glass shards that keep falling off) but is a security issue - one of these windows is on the ground floor - thankfully in the back garden (!) - but makes our home feel unsafe. We raised this issue on June 26th, and we had someone come out to measure the window (which is bizarre as these are all standard sized windows and of the same specification in every single house) on July 20th. The window specialist claimed that "we do not know how long this could take, maybe three weeks. It will be a long process because there will be a debate on who has to pay for it" - i.e., the window company or Tilia themselves. Frankly, we do not care who pays for the windows as it is not our fault nor our responsibility but the fact that us, the paying customers, and ultimately the people that have paid for a nearly half a million pound house, are having to deal with this is absolutely disgusting. I have tried to contact you yet again today over the phone and nobody has answered. We are now 6.5 weeks on from a report of two broken windows, and 40 weeks on since we moved in with two very easy fix snags outstanding. It is your responsibility as the builder to fix them. I suggest you urgently process these fixes as we are sick and tired of having to be the personal assistant, chasing issues up that are no responsibility of our own. I would not recommend buying a Tilia House to anybody, and will certainly not be doing so myself again. The only positive thing about the entire experience was pre-purchase, Helen Watts was excellent with our sales support. Everything else since then has been atrocious. Fix it.

Jo · 10 August 2026

★★★★★ 5/5

Trustpilot

Superb Service

Had several snagging issues that were outstanding. Stewart Sellers from Tilia attended today. Everything was dealt with extremely well and to a high standard. Stewart was very professional & friendly. A credit to the company. Mention also to Tim, who used to be on site before being made redundant. Any problems we had were dealt with by him promptly and to our satisfaction. Tilia’s loss that he is no longer with them.

Jeff · 28 September 2026

★★★★★ 1/5

Trustpilot

WORST AFTERCARE EVER

If I could write no stars that would be more appropriate, shame really because the House is nice but customer service is absolutely pathetic. Once the builders left the estate and roads have been left unfinished and many houses on our group chat have issues that not being attended to in lines with our aftercare 2 year policy. Sales were great but of course they would be wouldn't they. Once you are in they really aren't interested. They blatantly ignore emails and THEY DO NOT ANSWER THE CUSTOMER SERVICE HELPLINE. We have a car charger which we want to use but has power issue, sent two emails and rang helpline endlessly but NO PERSON ANSWERS HELPLINE. SO frustrating. Be warned great to start with but when builders move away say goodbye to any TILIA aftercare because they are not interested......

M · 8 July 2026

★★★★★ 5/5

Trustpilot

After moving into a Tilia property in…

After moving into a Tilia property in April 2026, I was shocked to see the amount of snags there were ! I was lucky enough to of had a visit from Brian Aldridge, Customer Service Operative from Tilia Homes, who was helpful and understanding, he listened to my issues, was reassuring with what needed doing and started to put things into place straight away ! Thanks Brian, I am grateful for your time, your help and your support 😊

Lorrainne · 10 July 2026

★★★★★ 5/5

Trustpilot

Ellie

We were considering buying a home from Furlong Heath and Ellie was incredibly helpful throughout the process. She took the time to explain the different options for selling our current home and connected us with the right people to support us along the way. Due to personal circumstances, we decided not to move forward with the process, but Ellie remained professional, supportive, and understanding throughout. We truly appreciate all of her help

Sibel · 13 July 2026

★★★★★ 5/5

Trustpilot

Delighted with my new home

Delighted with my new home! Michelle was great, showing me round the show home, sorting incentives where possible and dealing with the purchase process. Claire was proactively on top of post-completion care and arranging fixes for any snags. Tom was on top of getting carpenters, painters and surface care specialists in to complete snagging. The whole team worked very well to ensure a high-quality home was delivered.

Phil · 14 August 2026

★★★★★ 5/5

Trustpilot

Two Outstanding Members of the Tilia Team

Two outstanding members of the Tilia team, Sally Astbury (Sales) and Tim Eli (Site Manager) went out of their way, going over and above to provide excellent customer service and support. During the buying process Sally was fantastic, she is professional, friendly, knowledgeable, responsive and efficient; Tim excelled in after care support after I moved in, ensuring the snagging in my home received first class attention to resolution. Thank you both for making my Tilia Homes experience a great one!

SC · 4 May 2026

★★★★★ 5/5

Trustpilot

I would like to extend a big thank you…

I would like to extend a big thank you to Simon at Tilia Homes in Kiln/Elms Woolpit. I had a fantastic experience purchasing my new home. From the very beginning, Simon was highly professional and dedicated to helping me secure my dream home. He guided me through the mortgage process and referred me to an excellent mortgage broker who assisted me in obtaining my mortgage. The legal team Simon recommended was efficient and quick with the conveyancing aspect of the purchase. He closely monitored the home-buying process, enabling me to move in within a two-month timeframe. I am truly pleased with my home and grateful to have met Simon at Tilia, who made my dream come true. Simon works with a great team at Tilia, and they were always available to assist me with questions. It was a great experience, and I am very happy with my lovely home. I would highly recommend the team at Tilia for anyone looking to purchase a home. Thank you again!

Sophia · 27 April 2026

★★★★★ 5/5

Trustpilot

Excellent, attentive care

Paige has been our POC from the beginning and she has been very helpful and reachable throughout. We are currently at the Reservation stage but I have no doubt that this level of communication and attentiveness to us buying our first home will continue on. Especially with the customer journey roadmap she presented, explaining all the times she and Tilia will be in contact with us, post move in date

Jay · 22 June 2026

★★★★★ 5/5

Trustpilot

Excellent Property and Services at Reasonable Price

Donna was patient and walked me through the whole acquisition process. I was a First-Time buyer. She had in-depth industry knowledge and suggested to me multiple ways of handling various complicated issues I faced. She offered me extra support by answering many questions I had promptly all the time. Donna was responsible, thoughtful and helpful. She always thought from the customer's perspective. She took time in processing my customisation requests and ensured that everything was added accurately and to the highest quality possible. Crucially, these, together with the property, were of a reasonable price. I am glad that the transaction could be completed on time. Well done.

Carol · 8 April 2026

★★★★★ 1/5

Trustpilot

Very Bad service

Very Bad service, cannot fix the issue with my stairs creaking in new home. I sent email to customer care Eastern office but no revert, on calling Hannah said we are very busy and will come back to you, but no response yet even sending multiple reminders. How can you are so busy that do not have time to read the email of customer, that is the job of Customer care team. This is after someone senior visited our house and said he will report to fix it. Issue was raised many months back.

Sanjeev · 30 March 2026

★★★★★ 5/5

Trustpilot

The whole process of buying my first property

The whole process of buying my first property with Tilia home went smoothly than expected. The staff was exceptional, particularly Donna with all her support and explanations made all my prejudices about new buildings go away. She was very professional and updated us at every step of the way. She kept true with all the timelines and was quick to update us if there was any delay in any stages. I would definitely love to do more businesses with Tilia homes and I highly recommend others to give them a try!

Daniel · 23 March 2026

★★★★★ 5/5

Trustpilot

Plastering

I’ve had a few issues and the last 2 days I had Rafal Buzuk out to repair some plastering works, Rafa has done an outstanding job he has gone above and beyond, as with any plastering works time will tell but as it stands at the moment I’m more than happy with the work he has completed! Thank you Rafa

John · 23 July 2026

★★★★★ 5/5

Trustpilot

Tillia Homes Professionals

I would like to thank Stewart Sellers and Craig Cumper for the great work they have done! Fixing the bathrooms with consistency and care! Professionals in the right areas with expertise in maintenance and consolidation, Stewart and Craig restored confidence and showed the level of quality provided by Tillia Homes! Again thank you for your work!

Dear · 3 August 2026

★★★★★ 5/5

Trustpilot

Fixed by a professional .

We have recently moved in and found a few snags, We put the on the list and Tilia sent out Stewart Sellers, a lovely,friendly and professional person . He fixed our letterbox and also moved our doorstop then filled painted over what was left from the old one. Everything was clean and tidy . Very Happy .

Sam · 24 July 2026

★★★★★ 5/5

Trustpilot

My experience was enhanced by Carol at…

My experience was enhanced by Carol at the Market Drayton development. From the moment I first visited the show room to then completing on my new home, Carol was reassuring, provided all of the necessary guidance and went above and beyond in helping me with the process. She was always there at the end of the phone and would chaise up anything that needed actioning. She was amazing and helped me tremendously.

MW · 30 March 2026

★★★★★ 5/5

Trustpilot

First time buyer

I and my husband are first time buyer, we started this journey in Dec. 2024 but could not continue because of our network provider has put a default on my husband's credit report, Ellie The sale rep at Furlong Heath was really helpful, offering advise and checking up on us because it was such a difficult time. Ellie made buying a home so seamless and stress free despite the huddle- she is a gem.

HELEN · 17 February 2026

★★★★★ 5/5

Trustpilot

highly recommend

Simon was fantastic from start to finish, friendly, approachable, and happy to answer all of our questions. He was knowledgeable about the homes and the buying process, which made everything much clearer for us. Simon made the experience of buying a home so much more exciting.

Poppy · 16 July 2026

★★★★★ 5/5

Trustpilot

Fantastic Experience

We have had an amazing experience throughout our buying journey. What is normally a complicated, drawn out process has been relatively simple and quick with Tilia. The staff are really great, especially Helen at the Greenway View Development and the houses look very well built. The choice of kitchens, tiles and standard of the fittings are fantastic. I would highly recommend.

Daniel · 12 March 2026

★★★★★ 5/5

Trustpilot

Excellent experience with Tilia Homes

We have had an excellent experience purchasing our new home from Tilia Homes and, overall, couldn’t be happier with the service we have received. The whole purchasing journey has been made as smooth and as stress-free as possible by a team who have consistently been helpful, supportive and professional. Communication has been excellent, and it has been reassuring to feel that any questions or concerns were dealt with promptly and with a genuine desire to help. Since moving into our new home, the on-site team have been exceptional. We have had a few minor snagging issues, as you would expect with any new home, but these have been dealt with quickly, professionally and without hesitation. The attitude of the maintenance and site teams has been brilliant, and nothing has ever felt like an inconvenience. A particular mention must go to Tom, one of the Site Managers, who has been fantastic throughout. Tom has checked in with us virtually every day since we moved in to make sure everything is progressing well and, most importantly, that we are 100% happy with our new home. That level of personal attention really does make a difference and is a credit to Tilia Homes. I would also like to mention Michelle in the Sales Office, who was incredibly helpful throughout the purchase and did everything she could to make the process as straightforward and seamless as possible. This is actually the fifth new-build home I have purchased, so I have plenty of experience of the process and of dealing with different developers. I can honestly say that Tilia Homes have provided, by far, the most professional and seamless experience to date. A huge thank you to everyone involved, particularly the on-site team. We are extremely happy with our new home and would highly recommend Tilia Homes and, in particular, the fantastic team on site.

Andrew · 4 September 2026