Trusted Agent profile · Chard
★★★★★
535 reviews across 2 platforms
Forton Road, Chard, TA20 2FR
Tilia Homes Western's office in Chard, at Forton Road, is rated 3.6 out of 5 across 535 reviews on two platforms, including 7 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. Tilia Homes Western hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chard.
Every review we hold for the Chard office, from every platform, shown as written. First names only.
5/5
TrustpilotTeign View, Kingsteignton
I have recently reserved a home at Teign View, Kingsteignton. The Sales Executive Anita Pullum has been extremely helpful and knowledgeable regarding all aspects of the purchase. The site foreman Gareth has also been very informative. I would not hesitate in recommending the team at Teign View.
Thank you for your review.
5/5
TrustpilotOverall we have been very pleased
Overall we have been very pleased with the quality of the new house, the high standard of workmanship and the excellent level of support following the very few snags that have surfaced after moving in. Particular praise goes to Rafal - he has been meticulous in the care that he has taken with the repairs. The only criticism we would make relates to the poor ground preparation before turf laying and the slow landscaping after estate completion - but this is not enough to reduce the overall 5 stars.Postscript after a further 6 months. Still very happy with the house but even more unhappy with groundworks. Play area is almost a year late in opening and trees in public spaces have been planted at the start of the summer then left to die in the heat and dry weather. The company needs to get a grip and realise that plants shoul be moved in the autumn to allow roots to settle and then monitor them for water needs during their first year.
Thank you for your review. I will pass your comments on.
5/5
TrustpilotDarren came to my house this morning
Darren came to my house this morning, after 2 years of waiting I have a bath panel and no hole in my ceiling. What a friendly happy person Darren is! Was a pleasure to have a workman for once!
Thank you for your review. I will pass your comments on.
5/5
TrustpilotTilia Homes - Thetford
Tilia Homes - Sovereign Gate, Thetford.We have found the Team at this new housing development to be exceptionally good. Will (Sales) was very helpful, informative and kept us informed throughout the process. Ben & Richard (Site Management) also met with us and answered all of our technical questions about the property & the house build specifications. These guys are a credit to the company, nothing we asked was too much trouble for them.Trevor & Linda W
Thank you for your review. I will pass this onto the team at Sovereign Gate
1/5
TrustpilotThe lack of care and support from this…
The lack of care and support from this company is disgraceful, the amount of anxiety they have caused us as a family and our neighbours due to their lack of due diligence, we have had our driveway dug up several times, still waiting on replacement manhole lids after requesting for several months.After several months of asking for a fencing putting up due to my children almost being run over due to the lack of care from other drivers they have chosen to be cheap and not adhere to our requests to have it the same as the rest of the estate, instead, they have out a fence up that people can still jump over, very frustrating and annoying, you can clearly tell it's an office worker who has chosen to erect this monstrosity and you should be ashamed.Hawthorns Royston
Sorry to read this. Please can you email me your development, plot and contact information to info@tiliahomes.co.uk. I will ask customer services to give you a call to discuss this.
1/5
TrustpilotTILIA - I wouldn’t touch with a barge pole.
Tilia are refusing to give the Managing Agent the documents they need to process a claim under the NHCB. A damning surveyor report backed up our complaints about building defects. The apts are 8 yrs old. Tilia you can’t say it’s poor maintenance because we have proof it has been maintained. My 87 yr old mom can’t sleep in her own bed and has a chest infection from fumes coming from the damp plaster.
I have spoken to our customer service team and they have informed me that they have been in touch with you to discuss this.
1/5
TrustpilotMoved in to our house at the Darwen…
Moved in to our house at the Darwen site , had numerous issues with this company who refuse to accept liability for anything they do !! Left the roads on the estate a mess which damaged our car!! Sent them the report from the garage and pictures of the road at the time it happened and they have refused to accept liability due to no evidence!!! We now will have to take them to a small claims court to get our money back !!Next our garden is un usable due to it being extremely boggy regardless of the weather even though we had brought our concerns about drainage up with them numerous times before the grass was laid !! Our boiler was leaking water when our carpets were being fitted so our fitter said he wouldn’t fit the carpet as it will get ruined !! at the time tilia said they would install the carpet as our fitter would charge us to return , 5 months later they have denied they said that and again have refused liability, also our canopy about our main kitchen window hasn’t been built as to spec on the drawing so will have to be replaced !! ( probably wait another 6 months and say they are not liable ) that’s the main issues with the house there’s plenty of snags some still outstanding and some of the workmanship is very shoddy , I wouldn’t recommend buying a house with tilia it’s stressful and they are not willing to resolve any issues that arise and dent any liability
Sorry to read this. Please can you email me your development, plot and contact information to info@tiliahomes.co.uk. I will ask customer services to give you a call to discuss this.
1/5
TrustpilotStay away
Stay away, Tilla are amazing until the point they have your money. Once the exchange is happened you are on your own, we were promised a move in date in December and the week before we were due to get the keys were were told it would not be earliest March leaving us homeless. When we finally got in their was a major leak from our bath causing damage to the bathroom and kitchen ceiling, we was told that as compensation for everything they would turn our garden for us which was then not done, we was told the management had now changed and that the new manager refused to sign off on it. We turf the garden ourselves at more cost for us then to have drainage issues along with the rest of the street, our garden was then ripped us and told that drainage would be installed. 13 months down the line we received an email - not a call but and email - to tell us they won’t be sorting that either as the reports suggests it’s not bad enough. We had groundsman and an amazing site manager come a number of times telling us it’s not upto standard and they will submit their findings which Tillia have said they won’t take into account. If you like to waste your money enquire about a property but otherwise look elsewhere
Sorry to read this. Please can you email me your development, plot and contact information to info@tiliahomes.co.uk. I will ask customer services to give you a call to discuss this.
5/5
TrustpilotStewart sellers customer service operative
Stewart was incredibly professional and managed to fix all snags in a very timely manner. He worked quietly whilst our baby was sleeping and helped keep the toddler informed as to what he was doing. Best service we've had across the board
Thank you for your review
5/5
TrustpilotI've had a fantastic experience…
I've had a fantastic experience purchasing a Tilia House at The Oaks. The development was recommended to me by a colleague who had just moved into a property there. The development is attractive, small and in a lovely quiet area overlooking Cann Woods. What has made the experience even better is Julian Long. He's extremely knowledgeable, patient and has gone out of his way to listen to our needs to ensure we get the best options and house for our budget. Communication throughout has been excellent and informative. I am very much looking forward to moving into my house.
Thank you for your review. I will pass your comments on.
1/5
TrustpilotDespite multiple telephone calls (all…
Despite multiple telephone calls (all you do is listen to music - no-one ever answers) and emails, still no word of when our work will be done. Kier were bad enough Tilia is worse! Abysmal service uses Covid as an excuse not to contact anyone.
I am sorry to read this. Please can you email your plot, development and contact details to info@tiliahomes.co.uk and I will get customer services to call you.RegardsCaroline
1/5
TrustpilotSave Your Money and Buy Somewhere Else
Nearly a year ago we bought a new Tilia House, we loved the look of the house and the development in Chard, Somerset and really looked forward to moving in. As we expected there were snags - some minor, some major - what we didn't expect was to still be chasing them down 9 months later! A few minor issues were fixed by the site manager (who is no longer with them) but the major ones are still outstanding. It is embarrassing when relatives and friends come around to see your new home that the kitchen cupboards are hanging off, the front panel of the dishwasher is completely broken plus others. The front door does not need a letterbox as the gap around the edge is big enough to it the letters to be pushed through meaning the cold gets in as well, certainly the energy efficiency rating is well down! The garden fence is falling down and is in a dangerous state. The garage floods every time it rains - I could go on and on. In short save yourself the hassle and buy from another developer, Tilia will promise you the earth but will never deliver! The prices are going up but the quality is not there.Update 30/03/23 - been in nearly two years now and still some outstanding snags, they never answer emails and we have spent a small fortune putting some right ourselves, do yourself a favour and avoid them at all costs
Sorry to read your review. I would like to get someone in customer services to call you. Please can you email me your name, development, plot and contact details to info@tiliahomes.co.uk. Thank you
5/5
TrustpilotHad replacement french doors fitted…
Had replacement french doors fitted today. Darren and Oliver carried out a very good job despite the weather conditions. Both were polite and professional throughout their visit. We were kept informed at every stage.
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5/5
TrustpilotJob well done.
With all new builds there is an element of snagging. We reported the minor issues to Tilia. Tilia sent out one of the Snagging team who was very polite, helpful and did a great job... Didn't get his name..Thank you Resident at Grendon Site
Thank you for your review. We hope you enjoy your new home at Grendon Point.
5/5
TrustpilotPlot 247 Furlong Heath
Ellie was brilliant from start to finish communicating with me and keeping me updated on everything. Would have struggled without her.
Thank you for your review
5/5
TrustpilotRafa from Tilia
This is a review for Rafa from Tilia. Rafa's customer service was exceptional, his attention to detail in fixing the issues I had found was superb and he also found issues I had missed and fixed them. Rafa's finish was excellent and exactly what we were after, he’s a real asset to Tilia and fully understands what customer service and high quality service are all about
Thank you for your review
5/5
TrustpilotWelcome Back Julian you are an asset to any Team
This review is about a person, rather than Tilia Homes. Our experience buying a Tilia home was an easy and enjoyable experience - all made possible by the help and guidance of Julian Long, aka Mr Tilia. If you are lucky enough to have Julian on your team when buying from Tilia, you will find him helpful, knowledgeable, patient and there to help whenever it’s needed. He has been missing for a while but has now returned, meaning he is available to help both new and past customers once again.
Thank you for your review. I will pass your comments on to Julian.
5/5
TrustpilotSupported
Supported throughout the process and helped when needed at all times.
Thank you for recommending Tilia Homes. We are delighted that the team has supported you throughout the buying process and beyond. We wish you all the best in your new home.
5/5
TrustpilotOutstanding
Ellie was so professional right from the start. Ellie was always available to answer our enquiries and point us in the right direction when needed.The experience has been really smooth!We can’t recommend them enough!Thank you!
5/5
TrustpilotCharlie Anson
Charlie Anson - Senior sales executive. I am writing this review to highlight the exceptional customer service I had received from Charlie Anson. He kept me updated throughout the entire process he was always prompt, professional and overall an asset to Tilia. I hope Tilia take the time to acknowledge some of the amazing staff they have working for them and they are rewarded.
Thank you for your review. I will pass this onto Charlie.
5/5
TrustpilotThe service and help from Richard and…
The service and help from Richard and the sales team was second to none. Our purchase had fell through and we had 4 weeks to be out of our previous house or lose the sale. Richard advised what solicitors to use and between everyone we achieved the goal. Nothing was to much trouble and the house is stunning.We have been in a week now and just had a call from the site manager Rob who called for a snag list. Yes there are a few bits and bobs but nothing major. Rob explained he is targeted to complete the list in 28 days.A big thank you to all.We would recommend the Sycamore Park site in Driffield to anyone who is looking to purchase a new build.
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1/5
TrustpilotYeeehaaa cowboys TV
Tilia are great until they have your money, then they really couldn't care less. The key advice to anyone buying a Tilia new build is do not sign anything to say initial snags are completed until you are fully happy. We had all sorts of issues, toilet blocked (due to an unhappy contractor who put expanding foam or concrete down our soil pipe) we had a contractor from Tilia come to check the issue and after finding out we'd had a new build before he said "you've bought a new build before and now you've bought a Tilia, do you not learn?" We have a bedroom floor that goes up hill, we had no internet cable because they'd rushed us in before Xmas, light switches upside down, an uneven kitchen ceiling, an uneven bathroom sink, no plug sockets where they should have been, brickwork uneven, a garden suited to goldfish, the list goes on. It tinted the whole process and made buying a new build a nightmare. The manager on site was arrogant and all I got was "well we are not rebuilding your house" the senior managers that get involved pretend to care but really couldn't give a dam, so long as they hit that 1/4 sales targets by pushing cheap contractors to deliver rubbish quality. Staff come and go (we had three site managers during our buying and 2 year process) and nobody is really bothered anyway. Best advice to anyone looking into buying a new build Tilia would be, good luck!
5/5
TrustpilotDarren and Oliver - credit to Tilia
We moved into our new home February 2021, and have always had an issue with squeaking floors upstairs to the point where our son wouldn’t go upstairs on his own, due to the ever increasing squeaking. After having numerous contractors trying to resolve the issue, Darren and Oliver came out on Monday and have rectified the issue, from room to room they have worked tirelessly. We cannot believe the difference it has made not only upstairs, but also when we are sat downstairs, you can’t hear anyone walking about upstairs. Thank you so so much Darren Wall and Oliver Morson, you are both a credit to Tilia.
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1/5
TrustpilotDishonest company sadly.
Dishonest company sadly.Gardens are waterlogged .Tillia Homes agreed to fix the work and said in emails it had all been signed off by directors and literally waiting for a date for the garden to be fixed .As they had agreed in writing, we then completed the house survey positively .As soon as the survey was complete they've now gone back on their written agreement and said they won't do the work in the garden. So we are getting the work done professionally and will claim the money back through the small claims courts. Not great service at all !Apart from that house is adequate cheap fixtures and fittings and doors, but you get what you pay for i guess .Next time we'll just buy through Barratts .Avoid if you can
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Tell us what you need and we'll put you in touch. Tilia Homes Western hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chard.
