Tilia Homes Western Chard reviews

★★★★★ 5/5

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Tilia Homes - The Oaks

Our experience with Tilia Homes so far has been extremely positive.Julian has made a real effort to get to know us and understand what we want in order to help us choose the right property. He has been very knowledgeable and honest throughout our communications regarding the process of purchasing our property and has gone above and beyond to meet with us and answer all our questions.We are excited to make our reservation!

Lucy · 14 January 2022

★★★★★ 5/5

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I'm buying a new house at The…

I'm buying a new house at The Langfords, Wrangaton, being built by Tilia Homes. I was rather unsure about buying a new house - but was impressed by the build and fittings quality of their show-home. I was also really impressed by the sales lady - Anita, who was lovely - very helpful and knowledgeable, and she didn't pressure me. And Julian, the sales manager, has also been informative, readily available, and very helpful

Nick · 11 November 2021

★★★★★ 1/5

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Breakdowns that Tilia does not want to fix

Due to the strong wind, the wooden garden fence has fallen down. Tilia washes their hands because the 2-year warranty has passed...there are issues that should be managed by them when they are due to poor assembly or poor quality of materials. It is a very heavy fence and I go out for a walk in the garden daily, honestly it could have been a catastrophe if it fell on me or a child. I hope they give me a solution or unfortunately I will have to report it to the police. I have had serious breakdowns, since I bought the house in 2021 in Norwich, as can be read in previous comments, and the customer service is terrible. I don't think it's legal the way they act, always trying to avoid fixing what they build badly.

Lucia · 7 March 2024

★★★★★ 2/5

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Not interested in Cash Buyers or anyone wanting to put a deposit down on a plot

Well, trying this avenue as our last option to actually getting some communication from Tilia Homes ! Cash buyers, want to put a deposit down on a plot in Darwen... apparently Tilia are THE ONLY Company that do not take reservations on plots (but their website says they do???). We have been met with either lack of interest or no response at all to emails ? Cash buyers and all I can say is that Tilia must be doing so well that they don't need to accept substantial deposits on plots that aren't built and are definitely not interested in cash buyers ??? Go figure !

Karen · 28 February 2024

★★★★★ 1/5

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First time buyer

First time buyerWe have been looking at the Coventry development which is coming up, but have reading the reviews and the build quality has not been satisfactory. The reviews about the sales people before purchase has been great but all the other reviews have been terrible . I have read a review about Ferrers drive and went to see for myself. They have all scaffolding at the back of the house which shows there is a big problem with this house .I am now looking at other alternatives developments after seeing there build for my self and all reviews.

Raj · 22 February 2024

★★★★★ 5/5

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So far so good 👍🏻

So far so good, been to the Sycamore Park development and spent an hour or so discussing options on the 3 bed we are in the process of buying. Great customer service from Richard in the sales office, who allowed us to spread out the many options available for us to choose from and upgrades available. Then kitted up and took us to meet the site manager and chat through the build. Looking forward to the next stage of the process, but so far it’s been A++++

Gordon · 12 February 2024

★★★★★ 1/5

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Still waiting to see any evidence that Tilia are better than Kier

Still waiting to see any evidence that Tilia is any better than Kier. Customer services is worse so far, no communication, no chasing of appointments and what seem to be stalling tactics in getting things resolved. Still looks like skimping of proper repairs rather than fixing things properly. Looks like out of the frying pan and into the fire. If you’re monitoring these reviews, please, please give us some confidence in the new company.

Dave · 4 July 2021

★★★★★ 5/5

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Louise has been amazing in helping us…

Louise has been amazing in helping us purchase our first home! Would highly recommend her. What an asset to Tilia homes

Steven · 27 February 2022

★★★★★ 1/5

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Did not have a good experience

Did not have a good experience. Intially Went through a part exchange scheme and last minute they pulled out and turned out they do not research what they are buying despite making an offer and then make it out as your fault.

Customer · 14 May 2024

★★★★★ 1/5

Trustpilot

Continued false promises - STEER CLEAR

We bought our Tilia Homes house 4 years ago and have had nothing but problems since moving in. We complained about our garden flooding 3 days after moving in, with no drainage the water is entering the property and most recently, we’ve had to have internal walls torn down and remastered after damp proofing. Dealing with Helen Barlow throughout this ordeal has been nothing short of horrific. The constant lies, false promises, lack of response (until we engaged a solicitor to take legal action), and then being promised money to pay the contractor we’ve had to get ourselves to remedy the damage, only to be told that the money isn’t coming now because they ‘missed us off the payment run’. Tilia Homes have no gone no contact and I suspect we’ll never see that money, after they duped us into getting a contractor in ourselves!Seriously considering taking them to court and encouraging everyone else on our estate to join the claim. We’ve had confirmation from 3 separate independent trades that confirm the house is not up to UK standards - our internal sprinkler system is not hooked up to the water, so if there is a fire, they won’t work, the garden continuously floods and seeps water into our house and about 500 other issues. Would highly recommend steering clear of Tilia Homes and if you already have a house, or are in the process of buying one with them - run as far away, as fast as you can!

Peter · 7 December 2023

★★★★★ 5/5

Trustpilot

Visited Sales Office…

Visited Sales Office and was discreetly helped and given attention when together with other people who were also in the Office. The Sales lady was very good and we had a follow up telephone call from the Office.Set a very good first impression of Tilia Homes.

Mr · 15 January 2024

★★★★★ 1/5

Trustpilot

1 Star for Tilia and their staff

2 Stars for Tilia and 5 Stars for the 2 people I have namedWe have been in our home for almost 2 years and the fight to get snags recognised and done continues. When you buy your Tilia home make sure you try and get your snags sorted out while the site is still live, once everyone leaves you have little or no chance. Don’t complete your survey until you are sure everything is done and you are happy. You are only helping to raise the profile of a company that does not deserve anything more than 2 stars. Please don’t think that if you raise a complaint to any one above the people who come to your house and look at your snags (then leave never to be seen again) that they will be professional and helpful they absolutely won’t. Below their undeserved pay grade perhaps… I have the letter headed Formal Complaint and the proof of how many times it has been sent and ignored.There are 2 people that are professional, helpful and do what can be seen as over and above the call of duty. Peter Woodthorpe thank for your professionalism and excellent tidy knowledgeable work and Julian Long as ever the consummate professional. You are both to good for this company.Date of experience: November 10, 2023EditReply from Tilia HomesNov 20, 2023I have asked our customer service team to give you a call to discuss your review. They will be in touch soon.This is a re-post due to the reply from Tilia not being carried out, once again another disappointment although not a surprise. Tilia’s regional managing director-Tilia Homes Western has led the way in not bothering to reply to a formal complaint therefore the rest of Tilia staff have followed his lead. Head of Customer Service doesn’t follow through with a promise of following up on outstanding issues but she is very capable of being rude when challenged, hence the Formal Complaint which is still unanswered. Our cold bedroom above the integral garage is still a problem and we are now into the cold winter nights, we have had no response after multiple visits and promises of thermometers being installed to check to see if the room meets the correct standards. From the top the care for customers is non existent. It is no wonder that the staff leave this shambles of a company. Replying to a review and not following through just confirms that absolutely nobody cares … except for the aforementioned

Mrs · 29 November 2023

★★★★★ 1/5

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We purchased a Tilia Home on 22/6/2021

We purchased a Tilia Home on 22/6/2021. They are a company that thrives on lip service. I have brickwork on the house that was done by a one day wonder brickie. Shower has cracked tile. They give you a week to find all the snags which is impossible then after that any SUB STANDARD workmanship you find. They don't want to know. Worse house builders in UK

Stephen · 10 January 2022

★★★★★ 1/5

Trustpilot

Where are the roads and paths???

** June 2020- July 2023**We had major problems when it was Kier and then with tilia the only decent people who sorted the 129snags out have left... I'm now 9 weeks waiting to hear as to why we still don't have a road laid (phase 1 was completed 2021). Maybe all the technical departme t have jumped ship along with the 9 site managers and staff....Neghbours having make shift ramps to get their cars on the drive. Half a pavement so people have to walk in the road with children and prams as they haven't followed site plan to continue the path to the next road. And a loose and unsafe manhole cover that has been reported over 6 times!!!!Why North West don't have a customer service manager I don't know!!!Maybe shows something when 7 houses are up for sale...****EDIT***Now Nov 2023... Still no roads... Still the same reel of rubbish spouted everytime...looks like the estate shall pop back to the local papers!!!

Carole · 4 November 2023

★★★★★ 1/5

Trustpilot

Do your homework before buying from Tilia

Wish I could give them 0 stars. Purchased a house from Kier Living / Tilia Homes back in 2020. Lovely location, lovely designed house but the build is shocking and their customer services is even worse. I've experienced threats and lies from sales, endless issues with house finishes, flooring, roof, tbh most items they installed.Top management don't give a damn about you or your house, full of lies and fake promises. They treat people like dirt and that we are all incompetent fools. Their new CEO cannot be bothered to speak to you and just passes issues on to his non-caring MD's and Customer Services Managers. I feel so sorry for their employees that come to fix the issues, I know they get the grunt from upset buyers.Please, please do your homework and read up on the developers first. I didn't and regret it now. Tilia have chosen the wrong person to treat like this as I know how to fight back and get the build / quality that they sold me!

Mark · 3 November 2023

★★★★★ 5/5

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Tilia homes has given nothing but…

Tilia homes has given nothing but exceptional customer service. From the date of completion to minor jobs being done on our home. Accommodating us when we needed to move properties by a certain date due to schooling in the area and needing a home. Even down to the contractors that have been on site all staff have been very polite and accommodating. Would HIGHLY recommend using their services.

Jessica · 24 August 2021

★★★★★ 4/5

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We have just bought a Tilia Home at…

We have just bought a Tilia Home at Teign View. Julian Long the sales executive has been amazing. He has helped us with every query we had, accommodated our every need and communicated with us throughout the whole process. He is an absolute asset to Tilia Homes and everything you could want when buying a new build. We like our home and the houses are built on decent sized plots with good sized rooms compared to other new build companies. We are just about to submit our snagging report so I cannot comment on how that will be dealt with as of yet. Hopefully it is an easy process and our snags are dealt with efficiently and as soon as possible.

Ella · 6 October 2023

★★★★★ 5/5

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Excellent service

Love my new home Brett made it very easy from start to finish and nothing has been to much trouble

Mrs · 2 July 2021

★★★★★ 5/5

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Stewart Sellers

Review for Steward Sellers. After making our final snagging list after our two years, Stewart attended to fix some issues within the house. He was friendly, knowledgeable and went above and beyond. Really appreciated all his work and all looks brilliant.

Georgia · 23 February 2024

★★★★★ 1/5

Trustpilot

Worst Experience ever

Worst Experience ever. Unable to get through to customer service, automated E mail response and they do not get back to you. Professional snagging company found 300 faults, but Tilia do not completely resolve the issues, someone makes a start and the job is not finished. Overall general condition when house handed over very poor. They just to not care once they have your money

Mrs · 20 October 2021

★★★★★ 5/5

Trustpilot

Visited Tanton fields today

Visited Tanton fields today, greeted by a helpful friendly sales executive called Fiona. She was helpful, showed me around a house and gave me a great idea of what I am looking at and going to book another appointment once spoken with my partner.

Fin · 27 November 2023

★★★★★ 1/5

Trustpilot

The Oaks

Once they have your money it all goes down hill… Over a year on and still waiting for snags and repairs to be complete. Little to no communication with the site team, empty promises and additional unnecessary stress.Now the site office has moved on and the only way to contact the team is through customer service, they reply quickly and advise the issues have been passed onto the site team… but then no response

Niamh · 6 January 2024

★★★★★ 5/5

Trustpilot

Darren - a credit - thank you!

We've been fortunate to have Darren assist with most issues we've had in our new build property. He's always been friendly, professional and has been thorough in making sure that snagging and defects have been rectified to a high standard. Very happy with Darren's professionalism, approach and standard of work. A credit to Tilia. Thank you

Fi · 4 November 2022

★★★★★ 1/5

Trustpilot

Well it’s where to start

Well it’s where to start, we were told the show home was not available on the site we wanted to buy on so we’re told to go to another site to view the show home which we did and liked what we saw so went back to our original site and picked a plot that’s when it all went wrong we were having a detached 3 bed home built which in the show home had a window on the stairs and a window in the en-suite upon a site visit to ours we noted there were no windows in these 2 places we were told that they no longer put those windows in, things then just got progressively worse it seemed this was a cost cutting exercise for TILIA homes and to top it all the original drawings we were shown had all garden walls running straight but this turned out not to be the case in TILIA’s infinite wisdom they built the main brick wall of the garden with a 90degree bend in it that was the last straw so we emailed the CEO but received no reply of any description at that point we withdrew from the purchase.TILIA homes I can only describe as a 2 Bob builder I would advise anybody thinking of purchasing a home from them to be very mindful of their total lack of customer service in fact I would go as far to say just STAY CLEAR OF THEM.

Mr · 17 July 2023