Reeds Rains, Chapel House reviews

★★★★★ 1/5

Google

They artificially inflate reviews after each negative review, so be careful. Blocked access and unprofessional conduct; jeopardising our property purchase. We are currently in the process of purchasing a new home through Reeds Rains (acting for The New Homes Group) and, unfortunately, the experience has been quite challenging as we approach our March 31st exchange deadline. While we are committed to the purchase, we have encountered significant hurdles in completing basic due diligence. We have been trying to arrange a follow-up viewing for three weeks to take measurements and see parts of the property we haven't yet accessed, such as the backyard and the garage. Our main concerns include: Surveyor Access: It was disappointing that our surveyor was unable to inspect the garage because the representative on-site did not have the keys. Scheduling Issues: We waited two weeks for a Saturday appointment to accommodate the agency's schedule, only for a "calendar glitch" to result in a no-show while we were at the property. Lack of Prioritisation: Despite an apology and a promise that we would be prioritised for the following weekend, we have now been told those slots are full. As we work during the week, Saturday is our only option, a fact we made clear from the start. We simply want to view the property we are buying, take measurements for furniture, and ensure the unseen parts of property are in order. It is frustrating to feel that our purchase is being delayed by scheduling errors, especially when we are so close to exchanging contracts. We would have expected a more proactive approach to resolve these access issues, given the circumstances. Avoid Reeds Rain, specially if you are buying/renting in NE15, they only care till the point you are a prospect, once you convert then they don't prioritise you.

Sandeep · 8 April 2026

★★★★★ 5/5

Google

I had a fantastic experience with Reeds Rains Estate Agents Chapel House. The team was professional, friendly, and highly knowledgeable, making the entire process smooth and stress-free. They were always responsive and kept me fully informed at every stage. What really impressed me was their attention to detail and commitment to delivering excellent service. Everything was handled efficiently, and I felt supported throughout the whole process. I would highly recommend Reeds Rains Estate Agents Chapel House to anyone looking for reliable and trustworthy property professionals. A truly five-star experience!

Siam · 8 April 2026

★★★★★ 5/5

Google

I can’t recommend Deni enough! She was amazing from start to finish really friendly, professional and always quick to respond to any questions I had. She kept me updated throughout the whole process and made everything feel so much easier and less stressful. If you’re looking for an estate agent who genuinely cares and goes the extra mile, Deni is the one. Thank you so much! 🙌🏡

Kerry · 15 February 2026

★★★★★ 5/5

Google

I had a valuation carried out by Deni from Reeds Rains Chapel House and I was really impressed. She’s a lovely, polite girl who made the whole process easy and stress-free. Deni was professional, helpful, and took the time to explain everything clearly. Her advice was honest and informative, and she made me feel confident about the next steps. Thank you, Deni, for your help highly recommended!

Davey · 15 December 2025

★★★★★ 5/5

Google

I have sold a property with Kates help at chapel house, reid rain office and can't praise her or the other two lady staff members enough. Kate was so helpful with everything and always on hand to answer any calls or queries. Nothing was too much trouble. I felt really welcome and in good hands all throughout my experience.

Yvonne · 19 January 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Deni is an absolute star. Professional, friendly, and actually gets things done (which clearly isn’t guaranteed everywhere…). Communication was spot on and nothing was ever too much trouble. If every estate agent was like Deni, they wouldn’t get a bad reputation. Highly recommend.

Ashleigh · 15 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Deni and her team for a house evaluation, and I couldn't be more pleased with the experience. From the moment they arrived, their professionalism and attention to detail were evident. They thoroughly assessed every aspect of the property and provided a comprehensive, well-organised report that outlined not only the current market value but also helpful suggestions to enhance the property's appeal.

Megan · 14 March 2025

★★★★★ 5/5

Google

Brilliant service from Deni yet again! Thank you so much for all your help and ongoing support from initial sales to remortgage (Duncan is superb) you have been such a massive help.

Gillian · 15 March 2026

★★★★★ 5/5

Google

Sold my parents home through Reeds Rains after inheriting it - Deni & Emma were so helpful and professional to deal with and were understanding with how hard it was to sell my late parents home. Everything was explained thoroughly to me and their help and advice was brilliant.

Laura · 15 July 2025

★★★★★ 5/5

Google

Emma has been amazing. I have bought several house over the years and Emma has honestly been the best Estate Agent I have ever dealt with as have all the team at the Reeds Rains Chapel House branch. So friendly and helpful.

Sherryl · 15 September 2025

★★★★★ 5/5

Google

Emma has kept in regular contact keeping us informed of progress and the lack of progress through no fault of Reed Rains in difficult circumstances. She is friendly professional and extremely hard working and an asset to the company. Thank you Emma.

Sheena · 29 August 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I honestly don’t understand how anyone could be unhappy with the service here. From start to finish it’s been excellent. Deni and the other girls are incredibly helpful, efficient, and genuinely friendly, nothing is ever too much trouble. Communication has been clear and quick, and they really make the whole process feel easy and stress-free. A brilliant team and a 5-star service all round. Highly recommend.

Liam · 15 March 2026

★★★★★ 5/5

Google

Kate is a very knowledgeable and Professional property valuer and always responsive to all queries and requests and is willing to provide help and support in any way she can.

Sara · 27 November 2025

★★★★★ 5/5

Google

I’ve had a great experience with my estate agent. Although she’s new, she’s incredibly helpful, professional, and proactive. She explained everything clearly, kept me updated throughout the process, and was always quick to respond to any questions. Her positive attitude and attention to detail really made a difference. I couldn’t have asked for better support and would highly recommend her to anyone looking for an estate agent.

Lewis · 15 February 2026

★★★★★ 1/5

Google

We were advised by our landlord they are selling the property lived in for over 6 years, Reeds Rains called to arrange photos being taken, I did not want personal items in the photos, the female representative advised will speak to the manager and vote back to me, within 20 min they had told the landlord I was being awkward, the landlord then advised me of the contract , the estate agents therefore caused me and the landlords communication to breakdown, the landlord has threatenedto kick us out if we dont move as they wrre recommended by Reeds that the house would sell if we were not in it, I therefore despise Reeds, I received a call from a female today trying to arrange a viewing, the lady was rude when i made issue in the fact i could not say what i was doing on the date advised and we are goving notice soon as the landlord wanted, she became unprofessional , my tone then changed and to be honest i raised my voice and got annoyed and swore because of their unprofessional attitude, they hung up, i called back asking to speak to a manager, i knew this person was not a manager as a person called Warren is whom I've spoken to previously this female then advised they were covering so not a manager as advised, this female was argumentative, they said they shouldn't be spoken to at work like this as they are female (irrelevant) ( but they called me), i asvised the issues previously and what has gone on, they did not care and and said you dibt know anything about me, i advised to get them to understand, i advised they have simply spoken to me like this because I am not their customer, they they spoke to me implies they dont record calls , me and the landlord are no longer on speaking terms as this has caused undue stress and anxiety as we have a baby, health issues etc. Reeds Rains is one of the most unprofessional Estate agents i have come across, I would highly recommend using another as they have essentially guided our landlord into threatening to kick us out. Reeds caused the breakdown in communication with the landlord further with the info and incorrect issues. I will be making a formal complaint if able on the ACTUAL managers return. The person I spoke to obviously does not like speaking to a men since the pulled the speaking to a women card, I work with quite a number of females and have no issues.

James · 27 June 2023

★★★★★ 5/5

Google

We have used Kate twice now for both buying and selling, we couldn’t recommend her enough. She is honest, reliable and extremely professional at all times. She has transformed our outlook on estate agents as she genuinely cares about her work and really knows her stuff!!! Would highly recommend her and the lovely girls she works with.

Gregg · 15 March 2026

★★★★★ 5/5

Google

Fantastic service throughout. Deni and the rest of the team are always approachable, friendly, and on the ball. Any questions are dealt with quickly and efficiently, and you really feel looked after rather than just being another client. I’ve been so impressed with how smooth everything has been. Wouldn’t hesitate to recommend them.

Alicia · 15 March 2026

★★★★★ 5/5

Google

Kate is so lovely and very knowledgeable on viewings. Would definitely recommend!

Sian · 27 November 2025

★★★★★ 5/5

Google

I’d like to thank Deni personally at the Chapel House Branch of Reeds Reins, for her nothing-shy-of awesome handling of my purchase. First time buyer. No clue what was required of me, but every question I had, Deni never once let me leave without an answer. She really is a huge asset to the Chapel House Branch and a lovely woman in herself. All of the staff there really know their stuff. Thanks, Chapel House RR, for making this very big, very confusing step in my life run a whole lot smoother for me! I really can’t thank you enough. I’ll defo recommend you lot to friends in future, and beers at the local the second I’m settled!!! Michelle xPositiveResponsiveness, Quality, Professionalism, Value

Nope · 22 June 2022

★★★★★ 5/5

Google

Reeds Rains have been brilliant right from the start. Alison went our of her way to ensure the house went on the market as quickly as possible. She got it live the same day she took the photos. We are forever thankful as this quick action allowed us to reserve our dream new home. Paula was excellent in booking viewings etc and negotiating our offer. Everything has been smooth sailing and today Warren was brilliant at handling the completion side too. Would recommend to all. Thank you SarahPositiveResponsiveness, Quality, Professionalism, Value

Sarah · 22 June 2022

★★★★★ 5/5

Google

Kate is the best there is! Thank you for everything

Steve · 27 November 2025

★★★★★ 5/5

Google

We have received an excellent service from the point of the valuation meeting, marketing & communication from Reed Rains Chapel Park, specifically Warren Cooper. Warren worked exceptionally hard to ensure we had a range of viewings within he first three days of the property going on the market & an offer was accepted on day 3. Well done & would definitely recommend Reed Rains to anyone wishing to sell a property

Glen · 23 January 2023

★★★★★ 5/5

Google

Reeds Rains Chapel Park were outstanding from the start. Allison carried out the valuation, took fantastic photos which showed the property to its full potential and completed the write up to a really high standard. Since then we’ve been amazed at the effort Allison and Paula put into selling our property and we sold our house in the first week!!!! I would highly recommend using Reeds Rains if your planning to sell a property. The sellers dashboard is a brilliant tool to give an idea of how many views online your property has received and for receiving updates relating to the sale.PositiveResponsiveness, Quality, Professionalism, Value

Sonny · 22 June 2021

★★★★★ 5/5

Google

I’m in the process of buying a property through Reeds Rains Chapel House and can’t fault the service I’ve received from them. Emma has mostly been involved with me and she has been so helpful from day one. She has rang me weekly with updates and totally kept me informed of anything I need to know. Thankyou Emma .

Moira · 29 August 2025