Linley & Simpson Chapel Allerton reviews

★★★★★ 5/5

Google

I have let my flat with Linley & Simpson in Chapel Allerton and had a great service from Gary Wilkinson. He was fast efficient and patient and has quickly found an ideal tenant, thank you Gary!

Cathy · 28 March 2024

★★★★★ 5/5

Google

I am thoroughly impressed with Gary Wilkinson​'s handling of our property leasing case. His professionalism and kindness throughout the process were truly remarkable and alleviated a lot of stress. Gary's clear and concise communication was greatly appreciated. I am grateful for his assistance even during our changing circumstances and requests. I highly recommend reaching out to Gary for your needs, he undoubtedly offers the best possible options. I'd also like to express my gratitude to Yazmin Chandler​ for the fantastic flat viewing experience. Her warm smile and boundless energy, even at the end of a busy day, made the viewing enjoyable. Her knowledge about the property was evident, and she provided genuine and clear responses to my queries. I have no hesitation in recommending Linley & Simpsons and definitely reach out to them in future as well.

Babji · 28 March 2024

★★★★★ 5/5

Google

Great service. Thanks Lehila Owen for your service.

Athira · 29 September 2023

★★★★★ 1/5

Google

Absolutely the worst letting agency I've ever had the displeasure of using. This is probably a bit of a rant, and a lot of it won't be massively surprising. But my experience with linley and simpson was so poor that even after 9 months of owning my own home and being rid of these lot, on this hungover morning when google inexplicably asks me to rate them I feel compelled to type this out. I have to say upfront that some of the people working there seemed genuinely nice and helpful, so this isn't aimed at any individual. Here are some highlights: -Not carrying out repairs. Windows that both do not open, yet inexplicably leak in heavy rain in the living room for an entire tenancy is just one example. Despite pointing out issues during every maintenance visit and calls things just never got dealt with, I once actually had to point out the pooling water by the window and was asked if I'd spilt anything. -Hiring substandard contractors for the few repairs they did. 'Fixing' a lock on a door and literally sticking the outside facing part in place with super glue instead of screws was a lovely example, during a viewing the agent genuinely rang me to tell me she couldn't lock the door as it had fallen off. On the door again, they had 3 lads take around 6 hours to fit a new door, then they plained it so poorly that they had to fill the gaps on the hinges with cardboard, obviously more power to them scamming a days wage for 3 out of a 2 hour job for one, but a poor showing all round really. Also on more than one occasion contractors had been outright racist, personal awkward highlight was the contractor commenting about how shoddy the kitchen was, then saying "Ahh yeah, I bet he's asian right? They do loads of properties like these and they're all falling apart". Problem with stuff like that is it really is anecdotal, and you'd like to think you'd tell someone it's not on, but when they literally have the keys to your house and know when you're gonna be in it is difficult. The point is, it's obvious they don't vet the work done, and also maybe don't pay enough to get decent workers in? -Not cleaning the house between tenancies. This was very grim, easiest example was that the previous tenants had obviously been smokers and had been there for a number of years, which isn't a problem and wouldn't have been an issue at all if the house had been properly cleaned. (Yellowed curtains, smelly carpets). Then on leaving the property they had the cheek to question if we were going to have the curtains cleaned ourselves. -Not giving 24 hours notice of viewings on occasions. Sometimes you'd find yourself with a text in the evening saying there was a viewing in the morning, or even on a morning saying a viewing was in the evening. Not the biggest deal but definitely not great. -A complete lack of professionalism in the checking out process and return of deposit. This is probably self explanatory, they can't gouge you for ridiculous tenant fees for their admin these days so they do their very best to try to squeeze every penny out of the deposit. The lady doing the check out process didn't even have the check in document with photos of the property upon moving in, she just walked round looking at things grimacing and saying they didn't look good, well obviously things that have been broken for 3 years don't look good but you never fixed them. They then tried to claim damage that they had literally taken photos of themselves was caused by us despite it being clearly noted on check in. This was obviously just in the hope that people wouldn't question it so they could get extra cash as after emailing they cut the charges they wanted to take off the deposit by half, however without actually contacting them and disputing these things they would have happily taken almost the entire deposit. Honestly these are just the top level parts of the many, many issues we had over an almost 3 year tenancy. I genuinely can't recommend them less, but unfortunately in chapel allerton you don't get a lot of choice in terms of letting agents.

S · 28 May 2020

★★★★★ 5/5

Google

I let my house through Linley and Simpson . Check out with Leanne Hoang was great - she was very efficient and friendly , as were all the staff . Thank you !

Jenny · 29 May 2019

★★★★★ 5/5

Google

I can’t recommend Ana at Linley & Simpson highly enough. Buying a house for the first time can be a daunting process and full of unknowns, but Ana really put us at ease, let us be really open and honest, understood our requirements and was generally such a pleasure to deal with. The communication is first rate, and feeling listened to is so important! Fantastic service

Georgina · 8 June 2018

★★★★★ 5/5

Google

I have been helped by Andrea in finding a property exactly where I wanted to be and thereby she helped me in my big move from Midlands to West Yorkshire. She is very friendly and patient enough to answer all queries and maintained a good communication throughout the process. Her colleagues at Chapel Allerton office were all friendly, helpful and approachable. Thanks to the Chapel Allerton team!

Silpa · 29 May 2016

★★★★★ 5/5

Google

James went above and beyond for me - collecting a piece of important post which had accidentally been sent to a house we had rented in the past and was being sold by Linley and Simpson. He forwarded the parcel to me despite me never having been a tenant of Linley and Simpson and I am so grateful. Great service and all done so willingly. Thank you!

Bob · 29 May 2016

★★★★★ 5/5

Google

Truly enjoyable viewing with a very professional company, follow up phone calls and of course Katya our estate agent, a magnetic personality whose smile can be felt over the phone. We truly appreciated the time taken by her to show us around, her attention to detail, probity and patience with our many questions. Would highly recommend her and of course Linley & S.

Rahul · 10 October 2022

★★★★★ 5/5

Google

Chapel Allerton branch were exemplary and very helpful especially Kat and Gary. Would recommend easily.

Adam · 31 August 2022

★★★★★ 1/5

Google

Avoid. No repairs can be done at all as the landlord has no money. We are paying a very high rent

Millie · 19 January 2026

★★★★★ 5/5

Google

Used Linley and Simpson in my search for a new flat. Really helpful and efficient and kept me in the loop which was great. Jane was really friendly and helpful and I'm now on course to get the flat I want :). Much better service in comparison to other estate agents I've used in the past and would definitely use again!

Elizabeth · 29 May 2018

★★★★★ 5/5

Google

Great team. Prompt replies. From viewing with Jane & Jon who was there from Roundhay office to checks, contracts, picking up keys .. Matthew. Gary..couldn't have been more helpful. Fitting around my circumstances and adapting to help me out. Moved in less than 2 weeks after viewing. Also Linley And SIMPSON were the only estate agent to send me appropriate properties as soon as they came up. Great team and extremely friendly.

Clare · 7 June 2020

★★★★★ 5/5

Google

We’ve just moved into our new rented home, relocating to Leeds. Despite all the challenges of the current situation, Gary and Matthew in the Chapel Allerton office who we’ve dealt with have been prompt, professional and accommodating. The inventory was comprehensive and the house was very clean on move-in. Based on our experience to date, we would definitely consider them when we come to buy our own home.

Samantha · 28 May 2021

★★★★★ 5/5

Google

In looking for a flat for my son's girlfriend, Helen, we have had the good fortune of liaising with a lovely young lady called Jane Baldwin. She is a wonderful professional who seemed to know immediately what type of flat would suit Helen and so far our experience has been excellent. I highly recommend this company and especially Jane.

Fluffy · 29 May 2018

★★★★★ 5/5

Google

I just wanted to thank Gary in the office for helping sort out a maintenance issue for me. As a working landlord I haven't got the time to look after problems that arise and it's great to know that these will be dealt with quickly and professionally. I thank Gary and Linley and Simpson for their help. Craig

Craig · 29 May 2018

★★★★★ 5/5

Google

It was nice. Yazmin was very patient and ready to answer all my questions during the viewing. Thanks so much.

Becky · 15 April 2024

★★★★★ 5/5

Google

Had a great experience with Linley & Simpson, they've been very helpful and supportive with finding us the right property for us and our corporate clients. Jane was very helpful on the viewing and gave me all the information I needed, I look forward to this being the start of a great relationship with the company!

Ryan · 8 June 2019

★★★★★ 5/5

Google

I am a Landlord of a rental property and have had excellent service from Linley and Simpson for many years now. Their different departments all know their specialist information and Gary at the Chapel Allerton office and Charlotte in repairs are complete stars ! I can go on holiday and relax that everything will be taken care of whilst I'm away. Competitive fees and Landlord discounts as well !

Camilla · 28 May 2020

★★★★★ 5/5

Google

Andy at Lindley and Simpson was instrumental in helping me sell my flat at the Gateway Leeds. The photos and advertising of the property was first rate, customer service prompt and helpful and a fantastic offer was secured within a few weeks of being on the Market. A flawless job all around and would highly recommend a professional outfit like this in your search to rent/buy/sell in future!

AJ · 28 May 2020

★★★★★ 5/5

Google

Thank you Lehila for showing me around, it's an amazing time with you today on the viewing. Splendid

ALLEN · 28 March 2024

★★★★★ 5/5

Google

Recently had the most professional and helpful viewing around a property in Chapel Allerton. A great start to making a big decision that much easier .I would highly recommend Linley and Simpson (especially Jane!)to anyone trying to find that "perfect" property. They understand what you want and make it simple to achieve, many thanks.

John · 29 May 2018

★★★★★ 5/5

Google

Throughout the whole process Linley & Simpson have made renting a flat an enjoyable and stress free process. Jo was very knowledgable and friendly when showing us around a number of apartments. Gary has been extremely helpful and competent through replying to emails promptly and sorting out any potential issues with the apartment. Highly recommended!

Dave · 8 June 2016

★★★★★ 5/5

Google

The apartment I went to view was perfectly okay and the representative for Linley and Simpson by name Lehila Owen, was quite patient and really ready to answer any questions about the property. However, I couldn't proceed because of the stress of climbing stairs. And in addition to being supportive, she also gave me an alternative of another property. Lovely reception 👍

Mart · 28 March 2024