Linley & Simpson Chapel Allerton reviews

★★★★★ 1/5

Google

They placed on the market a property we are still renting, but we have moved to another some days ago, and despite our tenancy hasn’t been expired, the agent yelled on me that I’m not supposed to have a key and come to the property again!!! The time that I had a carpet cleaner to leave the property in excellent condition. And, of course, we still pay for the tenancy and utilities. That’s the way they say thank you we left them come and go anytime they wanted. Disgusting and unprofessional, nothing changed to Linley Simpson, the same.

Pavlina · 30 October 2022

★★★★★ 5/5

Google

I have been renting from Linley and Simpson Chapel Allerton branch for 10 years now. I have to say the whole team are always professional and go out of their way to help every-time. Especially Gary Wilkinson, who for years has always been there to help Top man .!

David · 29 May 2018

★★★★★ 4/5

Google

Responsive and polite in communications and generally smooth experience. However, the actual process of viewing and renting felt pretty backwards. No video viewings available and seemingly no inclination to move with the times. Hopefully this will change. Also property was not properly cleaned prior to us moving in despite this being promised during viewing.PositiveResponsiveness

Hannah · 28 August 2021

★★★★★ 5/5

Google

We sold through L&S and were delighted with the service we received. We were guided through the entire conveyancing process, supported when needed and kept very well informed all the way. Katie was exceptional to deal with. I would highly recommend L&S to all who are considering

Matthew · 8 June 2018

★★★★★ 5/5

Google

Rik was absolutely fantastic in helping us secure a let with a house we fell in love with! He went above and beyond for us and we’re really grateful! 5 star service!!

Jessica · 28 May 2022

★★★★★ 1/5

Google

AWFUL AND UNRESPECTFUL I telephoned them to Chapel Alerton brach and I expained my condtion complitly.l told them if you can't accept my occuption please tell me.I dont want to waste your and time they told me ok. we set appointment for you but whe I went to their agecy after appoibtment .I talked to young fawn bread guy .He behaves very bad He wants alot af proof and my and family's passport although the show him my pemint residence card .then told me you go I call you later .when I left there I guess he wants not to do for me because I AM NOT BRITISH .He want to check MY RAC. He dosent like forgin people because When itelphoned them I explained everything compilitly exept my MY NASIONALITEIT (raceNegativeProfessionalism

Ali · 28 August 2021

★★★★★ 5/5

Google

Yazmin who showed us round the property was fantastic! Super polite, really informative and answered any question we threw at her! I also sent an email the following day with a couple more question and got back to me super quick with all the info I needed! Amazing service all round!

Lucas · 15 April 2024

★★★★★ 5/5

Google

What a superb team. They tell you what they are going to do and then they do it, on time and with grace and professionalism. Excellent communication and listening skills. A real pleasure to deal with them and I will be returning my business to them in future.

Emille · 28 May 2021

★★★★★ 5/5

Google

Had a great experience with Linley & Simpson. Jane was very helpful with viewings and happy to chat and answer lots of questions. They kept in touch throughout to send potential suited properties. Generally very helpful, friendly and efficient.

Anna · 8 June 2018

★★★★★ 5/5

Google

I was rented from Linley&Simpson for over a 3 years. The staff members I came across are very professional, helpful and friendly. Definitely I would highly recommend this agency.

Ania · 1 July 2023

★★★★★ 5/5

Google

I was rented from Linley&Simpson for over a 3 years. The staff members I came across are very professional, helpful and friendly. Definitely I would highly recommend this agency.

Ania · 1 June 2023

★★★★★ 5/5

Google

The guys at L&S in Chapel Allerton have looked after my property for me for almost 15 years. They are always prompt, efficient, helpful and friendly to deal with. I had a horrendous experience with a previous company after the original owners retired, and L&S came to my rescue with their excellent service, which also happens to be great value too. I can't recommend them highly enough.

Maria · 11 August 2022

★★★★★ 5/5

Google

The staff were really helpful in providing a quick overview for someone new to the area, and Jane was a great help when I had some further questions following a viewing - thanks!

V · 29 May 2019

★★★★★ 5/5

Google

Effortless process from start of tenancy to finish. Any questions or queries at any point during the tenancy were swiftly answered, and also when I needed to swap dates around to work better for me they always made sure they were able to …

Adam · 15 April 2024

★★★★★ 1/5

Google

We were given an invoice to pay for our flat a couple of months ago - which we paid in full. After signing the tenancy agreement and moving into our new property, Linley and Simpson have now contacted us to say we owe them £160 in unpaid money. We’ve showed them the original invoice and confirmation of payment but they have been extremely unhelpful and are asking for this extra money as the original invoice we paid was ‘incorrect’ If this has been a mistake then i’d Recommend checking your invoices before sending them to clients? Not the best service. We’ve also heard similar stories from friends who have been to this branch.

Rachael · 29 May 2019

★★★★★ 5/5

Google

We are moving to Leeds from the Midlands and have had a lot of difficulty logistically fitting in viewings on a day off. We turned up on the day of our viewings and Jane showed us around 2 good properties. We were interested in viewing another property and she was flexible and fit it in there and hen rather than making us come back for a later appointment. I have viewed a few properties with Linley and Simpson (some so popular they were taken off the market before I had a chance!) and ave found them to be welcoming, flexible and very knwledgeable.

Sasha · 29 May 2019

★★★★★ 5/5

Google

Have a had a lovely experience so far working with Linley and Simpson while searching for our new rental property. Jane has been a huge help, making the whole process a lot easier.

Holly · 29 May 2018

★★★★★ 5/5

Google

Had a viewing today in Chapel Allerton. Wouldn’t normally post a review for such a thing but Kat who showed me round was especially great - really helpful, considerate and professional.

Joel · 30 September 2022

★★★★★ 5/5

Google

My girlfriend and I are in the process of renting here in Leeds. We've dealt with a number of rental agencies for our viewings and so far, the best have been Moore's and Linley & Simpson. Today we decided to move ahead with a Linley & Simpson property, and while the keys are not in hand yet, we have both been impressed by their friendliness and efficiency. Jane, our agent this morning, was on-time, well-informed and friendly. If you are looking for a place in Chapel Allerton, be sure to get in touch with them!

Nicholas · 8 June 2018

★★★★★ 5/5

Google

I've been working with Linley & Simpson to find a property to rent in Leeds since July, they got me a nice apartment in the city center with2 rooms in less than 2 days. I didn't end up going with that flat because my wife and I thought 3 bedroom suit will be better for us. Since then I have met 2 of their letting consultant Jane B and Marty who were very professional, kind and patient with us, they always gave us good advises. Jane B is currently negotiating a deal for us in one of the nicest neighborhood of Leeds.

Ibrahim · 8 June 2018

★★★★★ 1/5

Google

Absolutely shocking - if I could give less than one star, I would. We had none stop problems with this estate agent from the day we moved in, from being initially denied access to the cellar, which was sold to us as ideal storage, to them messing up the setting up of our gas and electric bills (an unusual, compulsory and seemingly helpful service they offer) and giving out my personal information to a company I have never had any dealings with, despite the fact that my housemate was the one filled out to pay them. A few months after moving in, we also found we had mice, and again, the company were unhelpful from the start, with me being fobbed off twice upon calling up, only to be told that someone would be back in touch. On calling up a third time, I spoke to a very rude woman who informed me that it was in our contract that we had to pay for any pest issues, and that it was nothing to do with the estate agent. Although we did find this a bit of an odd policy, we nonetheless went ahead and paid out for our own pest control people, who, whilst checking under our kitchen panels, were surprised to find a large amount of poison and traps already there - making it look very much as if the mice were already present when we moved in, and that someone had tried to sort it. Putting two and two together, we questioned the estate agent, both over the phone and via email, only to be ignored and/or have them dodge the question, insisting that it was in every contract of theirs to charge tenants for their pest control issues. During all of this, my housemate also found out she was pregnant, causing further complications, as she, understandably, didn’t want to risk the health of her unborn baby by living in a house full of mice, as you can catch some pretty nasty diseases from them that can be devastating during pregnancy. We decided enough was enough and to hand our notice in - with my housemate explaining the accentuating circumstances. At first, Linley and Simpson seemed understanding, stating that they were willing to negotiate on the usual two months required notice period from our move in date, down to two months from the day we called up, and then later, in a separate phone call (after we were messed around a bit more with various appointments of them failing to turn up to remove a bath panel for the pest control guys - something which ended up taking three weeks) down to just a month. However, after failing to receive the confirmation of this we were promised in an email (we’d learned how little we could trust them by this point!) we then contacted them again, only to have the same woman we had spoken to deny that the conversation had ever happened, and that we would have to give the standard notice after all. These guys really don’t give a toss, and are happy to lie to you repeatedly and ignore you for weeks on end. Although some of the staff do seem nice enough, there is no consistency at all in the information they give, and they appear willing to tell you anything to get you off the phone. As long as they get the rent, they really don't care about their tenants at all. It is also worth noting, that as much as this piece goes on, even this is a severely edited down version. Although their houses look nice, don't fall for it - I promise, you will regret it.

Charlotte · 29 May 2018

★★★★★ 5/5

Google

I have been looking to rent a flat/small house in Chapel Allerton, and found several options on the Linley and Simpson website, after a friend recommended them as a good agency. All properties that I viewed were of good quality. The process from booking a viewing, to submitting an application was quick and easy, and I was given viewing appointments within 3 days. The agents were on time and very helpful: they responded to all my queries rapidly. After submitting an application, it was relayed to landlord very quickly and the property was secured within a few hours. I was copied into all communication, which I found very helpful. The service I received from Linley and Simpson was very professional, and I would highly recommend this agency to anyone looking for a rental property.

Antoine · 29 May 2018

★★★★★ 5/5

Google

I had a couple of viewings with Linley & Simpson. They started right on time and the property consultant Rebecca was really friendly and answered all my questions in detail.

Peycho · 8 June 2019

★★★★★ 4/5

Google

Excellent service from David's team at the Chapel Allerton branch. The sales team were polite, professional and always made sure I was kept up to date with the sale of my property. They got the sales strategy just right and achieved a fantastic price. I have heard some horror stories about other agents from friends and family but I wouldn't hesitate to recommend Linley and Simpson as they were brilliant. The only reason this is not a five star review is because I felt I was a little let down by the sales progression team who I had to chase constantly, didn't call me back when they said they would and didn't proactively progress my sale. Luckily I had a great solicitor and the agent for my purchase was very proactive so kept things moving. Overall very happy with my experience and would definitely use Linley and Simpson again.

Vicky · 29 May 2017