Every review we hold for the Chalfont St Peter office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookFound a property to rent through Frost. Vicky Lyle helped me through the process as I have never rented before. She was brilliant, incredibly helpful and responsive. I am new to the area and she was able to provide lots of local knowledge. I would most definitely recommend Frost.
Karen · 6 November 2020
Agent replied
HI Karen,
Many thanks for taking the time to write this recommendation for Vicky.
We're delighted to read that she provided you with a professional, knowledgeable and responsive property service.
We will pass your comments on to Vicky and to our senior management team.
Bets wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract).
For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
Unsatisfied · 26 January 2021
★★★★★ 5/5
FacebookEloise was very accommodating and professional. She arranged convenient viewings and kept me up to date with all progress. I was very impressed and would certainly recommend to others.
Michelle · 7 July 2021
★★★★★ 5/5
TrustpilotMy views as a Landlord
I am a Landlord and Frost manage my property. Danielle in particular is efficient and communications effectively with my tenants and also me to ensure we are proactive in sorting out any issues.
Alison · 29 November 2024
★★★★★ 5/5
FacebookExtremely professional, let my property for years with the same tenants. Highly recommended for letting and selling property . I bought the house from them and let through them . All sales negotiators and letting negotiators highly experienced professionals .
Gurpreet · 19 January 2022
Agent replied · 30 April 2023
Hi Gurpreet,
Thank you for taking the time to write this glowing recommendation.
We are delighted that you have always received an extremely professional property and letting service from our teams.
Thank you for continuing to work with us and we look forward to assisting you again in the future.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleExcellent service from Stephen and Anthony. Stephen, in particular, went beyond and above to secure our purchase and helped with the various bumps along the way. Highly recommended.
Simon · 24 March 2023
Agent replied
Thank you so much, Simon, for taking the time to write this 5* review for Stephen and Anthony from our Chalfont St Peter Sales team. We are delighted that they went above and beyond to secure your purchase and helped with any bumps along the way. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
View AgentsSmooth and simple
A huge Thank you to Demelza and her team for their excellent communication, efficiency and quality service during an abnormal for letting agents across the country.
Lewis · 21 February 2021
★★★★★ 5/5
FacebookStephen and Anthony have been absolutely brilliant. Anthony has kept me informed every step of the way and always sorted any issues. If I have to sell a house again I would certainly use Frosts I can’t recommend them highly enough
Gillian · 18 February 2021
Agent replied
Hi Gillian,
Many thanks for taking the time to write this recommendation for Stephen and Anthony. We're delighted to read that they provided you with an outstanding property service.
We will pass your comments on to both.
Bets wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAnthony at The Frost Partnership was beyond helpful. From arranging viewings, recommending tradesmen, liaising with solicitors etc. & making a point of checking in with me along the way, he made the whole process so much easier. Wouldn’t hesitate to recommend. He’s a star.
Christine · 24 March 2020
Agent replied
Hi Christine,
Many thanks for taking the time to write this super review for Anthony from our Chalfont St Peter team.
We're delighted to read that he has provided you with an excellent property service and has helped make the whole process so much easier for you.
We will pass your comments on to both Anthony and our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotWonderful service from Channel Williams…
Wonderful service from Channel Williams
We received very nice & friendly service from Channel Williams. She is always hard working, helpful, professional and practical. One more time thank you very mush for your outstanding service.👏
Gediminas · 6 August 2024
★★★★★ 5/5
TrustpilotWORTHY A RIDE
It has been a very good ride since our partnership with The Frost. Very organised and qiuck response when contacted always. Keep up the good work esp Chanel Williams who is always in touch if needs be. Keep it up👏
Hasifah
Hasifah · 12 April 2024
★★★★★ 5/5
GoogleFrom day one we knew that we had chosen the right estate agent. After discussing with Stepen Aris we felt that the sale of our flat was in good hands. His experience and genuiness shone through. It hasn't been plain sailing mainly due to it …
Joan · 8 October 2018
Agent replied
Many thanks for taking the time to post this fantastic 5* review - it is much appreciated. We'll pass you comments on to Stephen and the team. Best wishes
★★★★★ 5/5
FacebookMegan |Murphy and Harry Edmonds are amazing. Great communication, lots of attention. They made a stressful time really managable.
Kathy · 18 August 2023
Agent replied · 18 October 2023
Thank you Kathy! 😀
★★★★★ 1/5
FacebookI am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.
Natalia · 11 October 2021
Agent replied · 30 April 2023
Yes they try to fraudulently withold deposit monies.They actually tried to charge me for damages, which were actually already logged and photographed before I started my tenancy. ( On their inventory 19th March 2020..my tenancy started on 21st)Howeve… See more
★★★★★ 5/5
FacebookThe Lettings Agency at the Frost Partnership are amazing and I know I can rely on them 100%.
Wendy Taylor who manages this side of the business is professional, on-the-ball and always has a solution to a problem. Wendy has a great team who ensure all paperwork, legalities and payments are always up-to-date.
Frost have a great network of experienced, trained professional tradespeople who can attend to emergencies and turn any necessary work around very quickly and efficiently.
Martin · 29 November 2017
★★★★★ 5/5
GoogleI have recently sold my property and I cannot thank The Frost Partnership enough for their support in assisting me with the sale. The past year has been a tough for everyone with house sales but with the genuine professional help and …
Suzy · 30 July 2019
Agent replied
Hi Suzy,
Thank you so much for taking the time to write this superb recommendation both on here and on Facebook. We really appreciate it!
We’re delighted to hear that the Chalfont St Peter team removed the stress often associated with selling a property for you, and delivered a friendly and professional service.
We will pass your kind comments on to everyone involved, plus our senior management team.
Best wishes to you from all at The Frost Partnership
★★★★★ 1/5
FacebookPoor customer service. Couldn't get the contract right. They used underhand tricks to try and get more money from me when all I wanted was an introductory only service. I didn't get what I wanted as landlord and I'm embarrassed for what the tenants might think.
David · 25 October 2016
Agent replied
Dear David,
We are disappointed to hear that you are unhappy with the service provided to you. Your comments have been noted and we understand that the manager is currently in contact with you.
…See more
★★★★★ 5/5
Facebookthe speed of response, the pleasant staff made dealing with Frost a great experience. Tracey fully understood my objectives and I could not be happier with the outcome.
Maoliosa · 4 August 2022
Agent replied · 30 April 2023
Hi Maoliosa,
Thank you so much for taking the time to write a recommendation.
We are delighted to read that a proactive and speedy property service from a friendly team gave you a great property experience.
We will pass your comments on to all concerned.
Best wishes from all at The Frost Partnership Estat Agents
★★★★★ 5/5
FacebookExcellent service from beginning to end. Always helpful and realistic with advice, and lots of support along the way.
Melinda · 10 June 2023
Agent replied · 4 July 2023
Hi Melinda,
Thank you for taking the time to write this lovely recommendation! We're delighted to read that you've received excellent customer service and support.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!!
I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
Sara · 19 April 2022
★★★★★ 5/5
FacebookThe Chalfont St Peter Team went above and beyond to get the sale through. Always at the end of the phone with advice. We went with the solicitor they recommended too and the communication between the two was also excellent.
Sarah · 24 January 2020
Agent replied
Hi Sarah, Many thanks for taking the time to write a recommendation for our Chalfont St Peter team. It's great to read that they not only provided you with an outstanding property service for the sale of your property, but also that their solicitor recommendation was excellent too
We will pass your comments on to all involved. Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant.
Twice I returned home to discover the premises had been entered unlawfully by agents of theirs.
ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
Mark · 22 January 2022
★★★★★ 5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
Chris · 25 October 2024
★★★★★ 4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
Emily · 18 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
