Trusted Agent profile · Chafford Hundred
★★★★★
875 reviews across 2 platforms
Unit 2, Lakeside Business Village, Fleming Road, Chafford Hundred, RM16 6EW
Bairstow Eves Lettings's office in Chafford Hundred, at Unit 2, is rated 3.4 out of 5 across 875 reviews on two platforms, including 278 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of two awards Bairstow Eves Lettings won in 2026.
Tell us what you need and we'll put you in touch. Bairstow Eves Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chafford Hundred.
The Trusted Agent 2026 results for Bairstow Eves Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chafford Hundred office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service yet again from the Lettings team. I have successfully used Nick, Beverley & Connor for the last 9/10 years and I’ve entrusted them each time to find me a quality tenant and they’ve always delivered. Thoroughly professional, friendly & helpful. Thanks again guys!PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review Best wishes, Lucy, Customer Relations.
5/5
GoogleRebecca and Conor have been really helpful through the whole process in getting tenants for my property. I am extremely satisfied with the high standard of service and the professionalism. The customer service was efficient and communication was very good. I would definitely recommend this branch.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBest estate agents in the area!
I was looking for my first home for a very long time; due to the pandemic and being let down by other estate agents. I would ring Bairstoweves that much that they knew it was me as soon as I’d speak! They were very honest about the pros and cons of each property they had on sale and were very professional. Much better than the other estate agents around. I will be using them in years to come when I come round to moving up the property ladder! Thanks to everyone at the Clifton, Nottingham branch. You’ve all been brilliant!
1/5
TrustpilotArrogant & unhelpful
From our experience, the members of staff we dealt with at the Coventry branch were unhelpful & arrogant. We went to a viewing & the agent couldn't answer our questions & spent most of our visit on his phone. After contacting the office to get answers to our questions, we were met with more arrogance & a feeling that they didn't want to help us. We decided not to go to anymore viewings through this branch.
1/5
TrustpilotI have a very bad experience with the…
I have a very bad experience with the letting team and the property management team. They managed my property for four years. since there isn't issue with tenant at the beginning, so they just keep taking my management fee and don't need to do anything. At the third year , tenant started to report boiler not working, it took 6 months for the contractor to get it fixed. Their contractor charged me £500 to replace the heating element 27 Nov 2019 .Provide one year warranty. As it took so long to fixed the problem, my tenant decided to move out in jan2020. The flat was not let out due to covid 19. It was closed up for six months. Then I found a new tenant with another agent. My new tenant only move in a few months and the boiler element break , which is the element that Barstow Eve charge me £500 for. I contacted Barstow Eve begining of Dec 2020 and they insisted that as it is not one of the property they managed , they can't help anymore. They say I need to talk directly with their contractor who fix it. When I spoke to him, he is really irresponsible and said that there is no warranty for his work and blame other factors that cause element to break. My current management agent contractor investigate and told me there is no other factors to cause the elements to burn. It is the poor quality elements itself . I find it very disappointed with the work this contractor done , I find this company very dishonest, overcharged me and provide a substandard elements that only work for six months maximum . Besides that , when my tenant move out , they delay 4 days in carry out the check out for me because of lack of staff and causing me not allow to enter and remarket the property . They say they will charge the four day rental to tenant as tenant has to pay until the day check out is done . Until now , I didn't receive the four days rental as later on they say I need to take tenant to court to claim it back. I am not doing that of course as it is not tenant fault. I left a set of keys for the property management team and they also managed to misplaced it , causing me lots of inconvenience as I need to replace all lock . Never ever trust bairstoweves to manage your property, they only charge you fees and not doing their duty. It will cause you more pain at the end.
1/5
TrustpilotLost my buyers after 5 months because…
Lost my buyers after 5 months because this company would not ask the vendors of the property i was buying if they would be willing to move out as they had given me a date to wait 4 and a half months because they were buying a new build so I called the company and was told find new buyers the are rude and think they can say and do what they likeI DO NOT RECOMMEND BIYING FROM THEMMansfield branch are dreadful
1/5
TrustpilotCondescending and rude
Scott spoke to me very condescendingly, insinuating I couldn’t afford to purchase the property I wanted to view. He suggested I get back in touch when I secured a mortgage in principle. When I did so he sarcastically said “you’re telling me you’ve secured an agreement in principle already? Since 5pm last night?”. Yes. What’s it to you? Is it so unbelievable to you that I am a motivated buyer with the resources to make a decision quickly? I don’t know how people like him make any commissions. So rude. I’d like to file a formal complaint with Bairstow Eves (I’ll have to find out how) so he doesn’t get away with this kind of rude behaviour. Disgraceful.
1/5
TrustpilotStratford branch Louise is her name
Stratford branch in e15 area her name is Louise and she is by far the worst agent on this planet how she got a job is well beyond my mind. I had my property put on rent and she found the worst possible tenants stinky dirty bengalis who then gave it to other people without letting us know and she never once is 5 years went to check on the condition of my property I give this agent -150 out of 100 most useless agent ever.
4/5
GoogleRecently I contact Bairstow Eves regarding a property I had seen on Rightmove. From start to finish the lettings team have gone above and beyond to help us find the right property that met our needs. Would definitely recommend.
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotZero stars is a compliment.
Do I really have to give the Beeston branch 1 star? I have 2 houses to sell. They fail to return calls. There rarely seems to be anyone answering calls in the office. Finally I am able to make an appointment for valuations. The valuer decides he would rather do a zoom conference and cancels at the last minute. Reluctantly I make another appointment for the 2 valuations a week later. Nobody turns up,not even a call. I ring the office,nobody answers. I give up. Would the managing director like to contact me,apologise and look into what on earth is going on in this branch.
1/5
TrustpilotSHOCKING COMMUNICATIONS! AVOID!
SHOCKING COMMUNICATIONS! We entered negotiations to purchase a property. When communications began it was a relatively normal process with the back and forth conversation between ourselves, the agent and the vendors. After rejecting multiple offers on the same day. We eventually upped our offer again with a reasonable offer which caused the vendor to keep it on the table and only what I can call "stalling" for time. After us constantly chasing we gave the vendor plenty of patience and time to decide only to be fobbed off by the agent with "We can't get hold of the vendor" or "the vendors need to have a conversation". We were promised a decision multiple times on different days only to be left waiting. A few calls to update us out of professional courtesy from the agent would have been sufficient. After a week and a half they finally called and rejected the offer we had on the table only to sell it the same day. It appears they were stalling for a better offer, making us the backup plan. We'd have much rather the transparency and told from the start that our offer would be considered if no better offers came forward. Instead we kept being put off with various excuses which seemed strange at the time. A lot of people would just say that's life, move on which we have. There's plenty more properties out there! However I just wanted someone to know about our unpleasant experience as I wouldn't want others to go through it. Don't get me wrong a lot of the control is in the vendors hands which is fair enough but now I'm inclined to believe the estate agent was also in on it. A carrot on a stick comes to mind.Once again we were made to feel like a backup plan! If we feel this uneasy during negotiations, I don't have much confidence in completing a purchase with them. What happened to honest ways of negotiating and doing business nowadays!?
1/5
TrustpilotCon artists
DO NOT USE. I used them to rent out my property it was agreed 1/2 month payment for finders fee. When I received several hundred pounds less. They had only given me bottom copies to sign tenants agreement etc. I trusted the manager Jason Hatton & lettings agent Freddie Wealand they are both dishonest untrustworthy people. Mr Hatton promised to get me back my £ or he would “pay it out of my own pocket “ yet another lie he simply passed it on to a line manager whom said I signed the documents & tough basically.I was told that their nickname in the agents circle is B’std Thieves not Barstow Eves well that’s a nick name well suited
1/5
TrustpilotTruly an awful experience
Truly an awful experience, they got me to sign the contract and even told me to put the utilities into my name, then informed me the current tenants were not leaving. When I asked for my holding deposit back they promised it within 3 to 5 days and on the 6th day I'm still waiting. You'll understand why estate agents have such a poor reputation once you deal with these guys. Avoid at all costs if you value your sanity. Truly awful experience
1/5
TrustpilotExpect awful experience with Bairstow Eves
Awful experience dealing with these cowboys as a landlord and my tenant also had a regretful experience with Bairstow Eves.I was pressurized to sign ToB that is not readable, tenants were not properly inducted on the property and had to experience days of electricity blackout due to not informing the tenant on how to manage the electricity payments. Refused to handover my property after 3 terminations of the property management notice.Deducted monies unjustified and illegally from rental income.I have had to refer to them to the property ombudsmanIf you are having any issues with them make a complaint with the property ombudsman to get things right.
5/5
TrustpilotHighly reccomended
Hi, I found Megan extremely helpful, she answered a lot of my questions promptly and kept in contact with me whilst I was making my application to make sure I was happy with everything. Thanks Megan
1/5
TrustpilotDreadful service!we should have…
Dreadful service!we should have completed 14 days ago! When we signed up we said no viewings without a confirmed mortgage only to find out 8 weeks gone they only had one in principle!!we have been waiting to go as are our sellers and their sellers!😡with a estate agents charge of £5800! For all the times I’ve had to phone them (our agent either doesn’t work some days!is on the phone!or out of office! They should be paying us!! Soooo very angry 😡😡 do NOT use bairstow eves!
5/5
TrustpilotI have just sold my house with the help…
I have just sold my house with the help of Bairstow Eves.
1/5
TrustpilotNottingham Bairstow Eves
Nottingham Bairstow Eves - Terrible letting agents do not use. In the middle of a COVID pandemic a house that they guaranteed had been cleaned, maintenance carried out and checked was disgusting. Broken toilet, blocked drain, broken boiler no hot water, broken window, filthy carpets, mouldy mattresses, furniture so disgusting only fit for the skip, piles of rubbish left from previous tenants. Yet the landlord is earning thousands a year. If the issues were resolved quickly maybe you could accept it but sadly no. It’s shameful that a supposedly reputable company can be allowed to treat people like this.
5/5
GoogleWas able to rent an apartment in the area with the help of Brandon. He made my husband and I feel very comfortable and secure in our choice.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotGAZUMPING
GAZUMPING! Absolutely unprofessional and disgusting company. The house wasn't even on the market when we got a call to have the first view and we were rushed to offer so if we offer the house doesn't go on the market or at least it has been told. On arrival the Agent couldn't find which house to show so we were circling around for the area for ages trying to find out. We liked the house and made an offer with the full asking price which has been accepted by the seller, then they put the property on the market with "offers over" our accepted offer. Unfair, and disgusting. Do Not trust in them!
5/5
GoogleI have recently used Bairstow Eves as my letting agent for my newly acquired flat. They found a tenant within a week who has agreed to pay the market rate for renting. They have been extremely helpful in doing the flat checks and tenant vetting. I'm very pleased with the service.
Hi Omar Thank you very much for this review and the 5* rating! I am delighted to hear that the team have been able to find you and Tenant in such a short space of time! Kind regards, Jake
5/5
TrustpilotEast Ham Branch ++
The team at the East Ham branch were proactive, efficient and extremely helpful throughout the (long) property purchase process. Thank you David, Maria and Ahmed. Highly recommend their services!
1/5
TrustpilotUse another estate agent
We thought we sold our flat and then lock down happened. When lock down lifted I push the council etc to get things moving and I have basically done Bairstows job. We then advised they could get in touch with the buyer and to place back on the market. We got two offers one absolutely stupid and the other was accepted then withdrawn because we didnt have a bath. It wasnt there before the offer and I had to chase to get the feed back on that.Then I gave them notice and they said do you still want us to market the flat. Yes I cant go anywhere else for two weeks can I? So I contacted the original buyers solicitors and guess what he is still interested and we should have a final answer to his mortgage issues the 6th of August. So I could have instructed another estate agent and ended up paying double agent fees or worst still lost a buyer.Sorry wouldnt recommend them at all.
4/5
TrustpilotGreat staff!
I can't speak for rentals but they found me a buyer almost immediately, but it fell through because my tenants who had agreed to leave, changed their minds. Cut a long story, I got a new buyer and thing were held up with covid 19. At all times they kept me informed, answered my queries promptly, and going the extra mile when needed help. The staff at the Lincoln branch are great and its a shame other branches do not seem as efficient. Top marks to them!
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Yes. In The Trusted Agent 2026 awards: Bairstow Eves Lettings, Chafford Hundred won Gold; Bairstow Eves Lettings, London won Gold.
Tell us what you need and we'll put you in touch. Bairstow Eves Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chafford Hundred.
