Trusted Agent profile · Ceredigion
★★★★★
127 reviews across 1 platform
3 Northgate Street, Ceredigion, SY23 2JS, SY23 2JS
A1 Property Letting's office in Ceredigion, at 3 Northgate Street, is rated 3.5 out of 5 across 127 reviews on 1 platform, including 127 Google reviews rated 3.5.
Every review we hold for the Ceredigion office, from every platform, shown as written. First names only.
1/5
GoogleWorst agency ever. They took deposit from 2 students, let the place to someone else and now reefusing to refund deposit and call lawyers because the students are asking for their deposits back.
Please get in touch with more information as we cannot locate your name on our system. Thank you. Please note that holding deposits are non-refundable if applicants withdraw from a property as per the literature provided.
5/5
GoogleGood service; no complaints!
Thank you for leaving us a review! We hope you are enjoying your beautiful new home.
5/5
GoogleFor the price, it's perfect the location it's in,
Thank you for your feedback and we hope that you are enjoying your new home!
5/5
GoogleI have no problem with the property since I moved in 2020. They respond quickly when I needed them and I am been well informed if they need to come to the property. Happy with A1 properties.
Many thanks for your review!
5/5
GoogleJason and the A1 team were so helpful during our tenancy! They're a great team! Would've definitely of stayed with them if we were not leaving the area.
Thank you for being a great client and we hope you are settling into your new home.
4/5
GoogleI’ve really enjoyed living with A1. They have been really good at responding to emails.
5/5
GoogleAmazing service, respond to any issue within minutes
Thank you!
5/5
GoogleI recently rented a property with A1 PORPERTIES,I haven't got a bad word to say no hanging around fast and reliable service friendly staff that were more than happy to help,went above and beyond Thank you A1.
1/5
Googleawful agency who gives u a bill to pay that’s not yours at the end of tenancy !!! they sent me a faulty cheque through the post - awful and unlawful
Thank you for your review. We trust you now have all information requested in relation to the allowance outlined in the contract. Landlord has provided copy bank statements to prove utility bills have been paid. Please get in touch if you would like to discuss this further. Thank you
5/5
GoogleIv been a tennant with A1 for many years and never had a problem,they have always been very helpful and fixed any problems that have arisen ,
Thank you for taking the time to leave this review!
1/5
GoogleStudents be warned. Have left me in a difficult position at the end of the tenancy, also have had multiple issues throughout the tenancy as well.
We are sorry you feel this way as we have aimed to help you through your your contract. Unfortunately we cannot help with your utility contracts and feel confident that we have supplied you with any requested information. Please feel free to get in contact with us if you would like more information. Thank you Sarah A1 Property
1/5
GoogleUnprofessional and rude staff. They hold the money even though they say they are going to give it back. Not worth it
Unfortunately Holding Deposits are non-refundable if you withdraw from a property. Please refer to the holding deposit forms for more information or get in touch with us. We called and emailed you on many occasions for updates. Thank you.
1/5
GoogleI was looking into renting with the company but noticee a short while ago a vague 5 star review appeared with a common surname to an employee of the company, upon a little digging on facebook it has become apparent that many if not all of the positive reviews are by friends or family of employees of the business, for example one of these reviewers has recently married an employee of the company, among others who clearly and publicly have other ties to the company, this not okay.. as it's a conflict of interests and misleading for people seeking an estate agents. If the company would like me to elaborate or provide public evidence I would be more than happy to oblige. But I would personally prefer not to name names of employees in the company without need. Look forward to hearing your response, Connor Jones
4/5
GoogleTimely resolution of any problems in rented property and good communication
Thank you and we wish you luck in your new location!
5/5
GoogleQuality support throughout my tenancy. Would definitely rent from them again.
Thank you Alfie. You have been great to deal with over the last couple years !!
5/5
GoogleSuper team, helped to resolve all issues throughout our tenancy and even helped us to buy our first house. Would highly recommend!
Many thanks for your review. We are so happy that we could assist with funding your forever home!
1/5
Googlelazy, money grabbing fiends.. no more no less
Hi Ollie, as you have not given your full name we are unable to locate you on our system. Please get in touch so we can discuss this further. Thank you
5/5
GoogleVery responsive, helpful and useful staff, any issues are swiftly solved.
Thank you. We appreciate your feedback and thank you for choosing A1 Property!
1/5
GoogleA1 property services should not be trusted and will attempt to retain deposits at the end of a tenancy by making false and inflated cleaning and repair charges. My son and friends rented a property from them for the 2018-2019 academic year. Despite an inspection in May 2019 when they were assured they would get their full £950 deposit back, and despite the property being cleaned they attempted to retain £850 for cleaning. The claim was appealed to the Deposit Protection Service who found A1’s claim unfounded and the deposit returned to the tenants. Advice to students is as follows: Photograph everything when you move in. Email all complaints Re repairs to A1 and retain them for a later appeal. Clean the property fully when you leave Agree who will be the spokesman for all of you. Appeal any deductions to the independent adjudicator at the Deposit Protection Service- it will cost you nothing and you will win.
5/5
GoogleAmazing letting agents, Sarah, Jason and Mariana always happy to help with any queries, lovely bubbly staff with amazing properties.
It has been a pleasure renting to you over the last 6 years in various properties and we are looking forward to another year! Thank you
1/5
GoogleBEWARE! STUDENT TRAP! These are some of the most despicable and two faced people you'll ever come across. All good and friendly untill you sign the contract. They were nice to let us move in before all the repairs for the house were caried out but once we moved in they stopped caring about the property and any damages that they didn't fix before we moved in got automatically blamed on us in the first couple of months, so don't expect your deposit back. Ive waited months for things to be fixed. During my stay in their property I've overheard them openly lying to prospect tennants about the state of the house. For example we had a massive problem with our back yard that they were made aware of in December, by March/April still nothing was being done about it yet whenever they were showing people around they were telling them how they didn't know about it but were going to fix it up before they moved in... Over a 2 year period no repairs have been made to the state of the house. Another favourite trick of theirs is to not reply to your emails if you have a problem, forcing you to go speak to them in person. Then they act nice and promise taking care of it but since they haven't replied to you in writing they just end up not coming to fix it and just tell you that there was no-one in the house to open the door, yet somehow I've woken up to random people walking in with keys to the property. STAY AWAY FROM A1!
1/5
GoogleAbsolutely shocking treatment while with A1. Same problems as other reviews and more, huge trouble with repairs, them turning up without requesting access, ignoring attempts at communication and allowing workers in the flat without our consent. After speaking to others who went with A1 this seems to be an all too familiar situation. Best to avoid at all costs. Completely ruined one of my years in aber when I should have been concentrating on study. (Edit in regards to reply. I asked for your formal complaints procedure on 3 separate occasions and was never given it, there were also numerous unanswered emails over the course of my tenancy in which you had the chance to discuss things. So unfortunately I doubt any discussion would prove useful).
5/5
GoogleFabulous from start to finish. Helped whenever there were minor problems. Always there ar the end of the phone. Friendly and did whatever they could to help. Would recommend!
Thank you for your comments, we really appreciate it! Wishing you well in your new home.
1/5
GoogleUnbelievable staff. Very rude and will only find a wayto blame the residents
It is a shame you have chosen to leave such a unpleasant review when we have accommodated your needs as priority even before your tenancy began, we carried out numerous out of hours viewings to suit your work schedule and helped with travel. On finding your new home we helped negotiate with your landlord to provide white goods which would not normally be provided in an unfurnished property. You experienced condensation on your windows to which we investigated along with a damp proof specialist and glazing contractor. No issue was found and you were advised to heat and ventilate the property correctly. Despite the property not being left to a clean standard you still received the full value of your deposit on move out. In general we helped you and your family as much as possible and ask that you get in touch if you wish to discuss this matter any further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
A1 Property Letting's Ceredigion office has 127 reviews across 1 platform: 127 on Google.
A1 Property Letting Ceredigion is rated 3.5 out of 5 across all 127 reviews, and 3.5 out of 5 on Google from 127 reviews.
A1 Property Letting Ceredigion, 3 Northgate Street, Ceredigion, SY23 2JS, SY23 2JS.
