A1 Property Letting reviews

★★★★★ 1/5

Google

If I could give 0 stars I would. We didn't get to the point of renting a property before they were rude towards me and the group I was with. We gave a holding deposit and they gave the property to another group, we haven't seen what we paid despite being told we'd get our money back. Students be weary of this company, read all the comments.

Faith-Ann · 28 December 2023

★★★★★ 5/5

Google

Recently viewed a couple of properties around the Aberystwyth area with A1. Sarah was very helpful, accommodating and knowledgeable. This led to the smooth purchase of a lovely property. 100% would recommend.

Amy · 24 October 2022

★★★★★ 1/5

Google

The worst ever agency i have ever experienced. - - - The heating was hardly ever on, - The tap remained broken throughout my stay of 1 year - the bedroom light never got replaced - moving in the place was a literal shambles with nothing even remotely finished even though they promised - the back garden was horrendous with rubbish and dirty nappies everywhere from previous tennants - the ceiling never did get painted over from a previous collapse from upstairs Btw, they promised all this would get sorted. Now they are trying to overcharge for cleaning amounting to even more than the deposit. If you’re a student avoid these at all costs, corrupt exploitation at its finest

Classical · 24 October 2022

★★★★★ 1/5

Google

I am a full time student at Aberystwyth University. I decided to go with A1 as they were cheap and seemed friendly when we first met them. As soon as the contract was signed things started going wrong. We were given a move in date of June (as we have our own furniture, moving isn't easy) then the date was changed to July, I had to take time off work and come back from Scotland. We arrived and the place was absolutely disgusting. I had to hire a carpet cleaner for the bedroom and even this didn't get rid of the smell. When I was ushered to sign the inventory, I thought nothing of it, as Sarah assured me that if there were any problems we would be able to amend it. This was not the case, and after returning my copy of it to them with amendments I never saw it again. Communication was terrible throughout, no notice of access was given and if we were told they were coming it was and email saying 'we will be around this morning'. I asked for notice on several occasions and was continually ignored. Workmen were given keys and told to enter without our consent or knowledge. We found out from our neighbours that throughout the summer period (after we moved our furniture and belongings in and went back to work in Scotland) that the workmen who were in to replace the bathroom floor (which I had to point out was rotten through when we arrived in June) had been given a set of keys to our flat and left them on the windowsill OUTSIDE in the front garden, for weeks, so they could access our flat whenever they needed. I should point out that no notice of entry was given the entire time, something which continued throughout our tenancy. We had a carbon monoxide leak and we were never told about by the letting agency. The boiler was in our neighbours part of the house, however, as it was a shared stairwell and there was no door at the top this would have affected us as well had my neighbor not been in the kitchen upstairs to hear the alarm. The emergency plumber who was called out informed us that the entire heating system was not up to regulation and had to be replaced. Following this, we went without heating and hot water for two weeks in the middle of winter and were not offered alternative heating arrangements until I emailed to complain. Some old and severely damaged electric heaters were then left in the house one day, again with no communication or notice of access. No gas safety certificate was ever provided despite my requests. When I first arrived I asked about a damp patch on the living room ceiling. I was assured it was an old problem and now fixed. We returned from a visit home one weekend to a sofa soaked through with dirty water and a flooded carpet. This leak, which was right above the light fitting, caused an electrical short in the middle of the night and the fire alarm went off. My neighbour rang Jason and he advised us that someone would be out in the morning to check the electrics. I wasn't happy with this and phoned the fire department, who informed me that it should be checked immediately. Upon inspection, we were advised that an electrician should be called first thing. After his information was relayed to our agents, Jason himself turned up, blew the dust off the fire alarm, and no electrician was ever called. The plumber came round several times (never with any notice or on the days he was supposed to), however the leak continued for months, right up until the day we left. We had a mould problem caused by disrepair which they refused to deal with and repairs that were made were quick fix. The stress of living in that flat ruined my year at university so much so that I had to go to the doctor about stress and nearly failed my exams. After consulting shelter we tried to negotiate an early termination of the contract and were met with hostility. They even threatened to take our deposit but we got it back in the end as the place was spotless when we left. STAY AWAY. EDIT IN RESPONSE TO REPLY: I was never given the opportunity to refuse entry to workmen. All we asked for was the notice required by law.

Louise · 25 October 2018

★★★★★ 1/5

Google

Left voicemail after voicemail (as instructed on answerphone). No reply after 10 calls over two days. Email sent asking them to contact me but no response at all. I have money in my account to put straight down for a deposit plus money for advance rent. I am in desperate need of a rental property…. Will have to go elsewhere! Atrocious customer service.

Clair · 24 October 2023

★★★★★ 1/5

Google

Staff seem to think it is acceptable to park in a Disabled Bay without displaying a valid disabled badge and then go into another shop. Yes, I am disabled, yet he took the last disabled space on Chalybeate Street, Aberystwyth.

Anonymous · 16 December 2024

★★★★★ 1/5

Google

Two properties I have enquired about. Left an answerphone message and emails as follow ups. No contact back from A1 letting agent. Call yet again and informed that viewings were taking place that afternoon. And we live two and a half hours away. We had not even been invited or been contacted/refused/turned down. No excuse for feedback of short staff, phone not picked up or emails stock piling. You advertise a property and you should be there 100 percent to follow it through. Judging by your current Tenants experience, think we have had a lucky escape! The unprofessionalism of your customer service sings loudly and I will take my references and rental enquiry elsewhere.NegativeResponsiveness

Jackie · 24 October 2021

★★★★★ 1/5

Google

I've rented with the majority of major estate agents in Aberystwyth and my poorest experience so far has been with A1Property. In my case they were letting on behalf of Emyr Davies who was written is as my landlord on my tenancy agreement. If you're not aware of Emyr Davies he has been featured in the news multiple times for providing unhygienic and misleading accommodation. The first thing I immediately noticed when moving in was how unsanitary all the communal areas, upon contacting A1Property I was told that the house is not cleaned between each tenant moving in and it is instead just checked that it is in a reasonably clean condition which it was far from. I noticed there was black mould/damp underneath the kitchen sink, upon mentioning this to them they told me it was 'discolouration' from a previous incident (which I think may be the most creative way of describing mould that I've seen). The cupboard reeked to open and yet again they just stated this with no intention of doing anything about it. The oven igniter was also out so you had to manually light the pilot inside the oven and on the hobs each time you want to use them. Safety wise this is obviously not ideal and a reasonable estate agents would normally carry out this repair. But A1 are far from a reasonable agent and told me that I must continue to manually light the pilot each time and they had no intention to repair it as they had provided the means to do so by providing a box of matches to use. I noticed the seal around the shower was filthy and covered in black mould (pictures attached), I sent them 3 emails about this all of which were completely ignored. Oh their was also a random hole in my housemates room which had been comedically taped over (picture attached). To be fair there's tons of other issues I could probably mention here which I experienced during a short (but stressful) 3 months of being an A1 tenant but I think I've made my point. The only remotely positive thing I have to say is that I received my full deposit back after having to email them to send it. I don't know if the blame is with A1 themselves or the landlord but either way I'd strongly recommend staying away from them and going with a private landlord or an estate agents who care about their tenants.

Dillan · 24 October 2021

★★★★★ 5/5

Google

It was very comfortable for me to live in one of the A1 house. The agency is very good, people are kind and always responded promptly to me my request. Thank you A1!

Elisabeth · 5 January 2025

★★★★★ 1/5

Google

DO NOT RENT WITH THEM! I was left with 600 pound debt because of the agency neglected the bills and now im liable to pay this bill which isn't even mine. SROTNGLY NOT RECOMENDED!!!!! Rude and unprofessional staff. after i tried contacting them about the bill i was shouted at over the phone. then after 2 months i tried checking on the issue to find out that no one has been taking care of the matter and i was clearly unhappy about it when trying to express my complaints i was shouted at again by the angry owner himself.

K · 24 October 2020

★★★★★ 5/5

Google

I had a great experience with A1 property Letting. The Process of getting a house was smooth, and everything was handled professionally. Highly recommend their service.

Robin · 1 March 2025

★★★★★ 1/5

Google

Moved into a flat recently, not only is the flat covered in mould and hasn’t been cleaned. There’s also a list as long as my arm of maintenance that’s needs doing. I took some pictures, wrote down any issues and emailed A1. Their reply was, ‘it’s a budget flat’… a budget flat that costs £1300 a month? Ridiculous really, environmental heath are on their way 🙌🏼

Professor · 24 October 2022

★★★★★ 5/5

Google

5+++ stars! Hard working, caring, dedicated and empathetic team. Had a brilliant year living in their property and have just moved to another one of theirs. All problems handled timely and professionally. Really felt like they were in our corner. Our move could not have been smoother. They had our new property ready within two days of the previous tenant moving out! Always able to get in touch and always felt heard. Couldn’t recommend enough!PositiveResponsiveness, Quality, Professionalism, Value

Luke · 24 October 2020

★★★★★ 5/5

Google

Managed to sort me somewhere to live with a quick and efficient process. Very happy with A1 would recommend!

Ben · 16 May 2025

★★★★★ 5/5

Google

Very attaint I've and responsive agents. Been with them for 2 years now and was always hands on when any repairs or works are needed. Great communication.

Mo · 18 January 2025

★★★★★ 1/5

Google

Very disappointed with this company!!! Avoid! Avoid! Avoid! They will lure you in with false promises and then try and rip you off! Poor accommodation, in need of updating and a deep clean! Feel so sorry for all of the poor students that have had to encounter this horrible, horrible company.

Emma · 24 October 2023

★★★★★ 5/5

Google

Me and my husband rented a two bedroom property from A1 for the year, they have been amazing with communication and have been really helpful when we had any questions. Thank you for having us as tenants :)

Chelsea · 25 June 2024

★★★★★ 5/5

Google

Been with twice and have been fab on both occasions. Fast to reply and great customer service

John · 26 April 2025

★★★★★ 5/5

Google

As a first time landlord, I was anxious and worried about renting. A1 properties put my anxieties to ease and answered all questions asked. Jason in particular responded to any queries and was so helpful throughout. I would recommend!

Lisa · 26 May 2024

★★★★★ 5/5

Google

A1 Properties one of the best Property solutions..very professional and reliable. Thank you for landed us with fabulous Property as per our requirements. Much Appreciate it! Thank you so much.

Sofiya · 8 November 2025

★★★★★ 5/5

Google

A1 have been super helpful and easy to deal with. Communications have been clear and prompt. Everything with them has felt straightforward and well managed.

Karter · 15 November 2025

★★★★★ 5/5

Google

Absolutely brilliant team. Been super helpful throughout my tenancy. Also have been really helpful with sorting my reference for my new agent too. Genuinly great to rent with and can't recommend enough! Would have definitely stayed with them if I wasn't leaving the area!

James · 24 October 2023

★★★★★ 5/5

Google

We've been renting with A1 Property for the few months. The service has been reliable, and any issues we've encountered have been addressed in a timely manner. A special mention to the property owner who has been genuinely considerate throughout our tenancy.

Augera · 24 October 2023

★★★★★ 5/5

Google

We have had an amazing experience for 3 different properties managed by A1! Superb service. Kind and caring. Always attentive and committed. Really feel listened to and looked after by them. Couldn’t recommend enough. Would give more stars if we could!!

Erin · 24 October 2023