A1 Property Letting reviews

★★★★★ 1/5

Google

Beware of all bills included and cheap renting. There was issues from the beginning of the tenancy from the heating not working for months, after trying to contact to sort along with several other issues which replies we’re short, unhelpful and took days to receive. We were then landed with a utilities bill of 2300 which was originally stated was ours to pay due to an overpayment of our allowance. After looking into this the landlord still owes nearly 1000 of this amount and we have just been fobbed off saying it’s been paid from his side and there is nothing they can do, unable to provide any proof of payment after days of going back and forth! There is 5 star reviews stating they are helpful and quick with issues, this is all untrue and i believe that these are all fake. A response will most likely be posted saying they have helped as much as they can but this is also a lie and you will forever be chasing any problem you have, which you will probably have many. From a students perspective please please do not use this agency. The other reviews can speak for themselves.

Faith · 24 October 2023

★★★★★ 5/5

Google

A1 is one of the best letting agents in Aberystwyth. Signing tenancy agreement was easy, fast and hassle free. I can recommend them 100%. Big thanks to Jason, Sarah & rest of the team for a smooth and pleasant process.

Ivo · 2 April 2025

★★★★★ 1/5

Google

My partner and I rented a property with A1 from August 2023 to July 2024. During the tenancy, there were a few issues, some of which were sorted out easily, some of which took persistent emails to get a satisfactory response. They appeared to be a standard, middle-of-the-road letting agent. As we left the property, there was an issue with the deposit. A1 requires a pet deposit on top of what is expected to pay, and they had not protected that pet deposit at all. Further investigation showed that they had not done their due diligence in protecting any of the deposit within the time frame of 30 days as set out by the Housing Rights Act 2004. A1 briefly insinuated that we had broken our contract, with very little proof, but pursued no action against us. Ultimately, A1 paid us compensation, and we decided against leaving a bad review, as we had gotten what we felt we deserved and didn’t feel the need to drag their name through the mud. At the end of the day, the reason A1 is getting this negative review is because of the unprofessional way Sarah has treated us since leaving their tenancy. She has pointed at us and made comments about us as we pass her on the street and enter our current property. I do not believe my actions render me a “nasty man”, as I heard her say to her friends, and I think the way they handle problems is immature, bordering on harassment. Use A1 properties only if you understand your rights and are planning on leaving town as soon as you move out.

Nick · 2 May 2025

★★★★★ 5/5

Google

Although in the end we did not go with the property we were interested in due to loosing one tenant, the professional and friendly service I received from Sarah made the whole experience so much better! She was very helpful throughout the entire viewing process and also gave suggestions of how we could possibly rent the property as a smaller group. Thank you very much for providing such great service - I have no doubts that this standard would be upheld if we were to rent from this company!

Ffion · 24 October 2021

★★★★★ 1/5

Google

Utter waste of time, Shop is always shut, the house rented was in a super disgraceful state. Cold, Drafty, Poorly maintained. Our advise is make sure you check everything these agents let, you will be disappointed. ANY 5* reviews in my opinion are fake. we have looked at there lets and no way are they 5*

World · 24 October 2023

★★★★★ 5/5

Google

Been with A1 for an academic year and I have nothing bad to say about them, only good. I am very unsure about the bad reviews they've been having and none of what's been mentioned in the negative reviews have happened to me in the duration of my year. A1 have been absolutely phenomenal. People have been saying that A1 are slow at responding to their emails, but I did not experience that. I had to contact A1 on multiple occasions, and every time I did I would get a very quick response, within an hour. One reason we had to email was a few things not working or damaged around the flat. A quick email, and a very quick response later, and A1 are already on it. They would send someone over to sort the issues out within a day or two! I should also mention that you should always expect there to be a few issues with the place you move into, I have never moved into a place where I didn't have to contact an agency to have something fixed, and I have rented a few places before I rented with A1. Just send them an email, and acknowledging A1's amazing service, they will have that issue sorted in no time! They are very kind, caring, patient and understanding people. Right from the time we had a viewing around the house, to the first day of moving in I have felt this. I'd pop to the office about something and all the time I've felt welcome, it's always been a very comfortable environment. A1 have also been fantastic with giving back our deposit. We had someone move out in the middle of the year, and the deposit was returned to them before our tenancy ended. There was a bit of a misunderstanding at the end of the official tenancy in regards to the deposit, but this was not directly related to A1. The misunderstanding was caused by the complex situation of my previous flatmate moving out, and DPS's very confusing website layout because it was not made for a situation like this. We should've received an email to confirm our bank details when A1 filled in the necessary details. The situation was sorted after contacting DPS. A situation like this will not happen if you don't go through the same as we did! Just a note, don't blindly head into a tenancy, do lots of research beforehand. Read all information in your tenancy agreement, read all terms and conditions of deposit protection, know what to do, and keep your accomodation tidy and in the same condition as it was the first day you moved into your accommodation and you will not go through any issues. All in all, A1 have been absolutely wonderful and I highly recommend them.PositiveResponsiveness, Quality, Value

Hari · 24 October 2020

★★★★★ 5/5

Google

A friend of mine, Gerry, began renting with these and I helped him move in. The standards were much higher than I expected having looked around at other properties of similar size and price. The letting agents, Sarah and Jason were very friendly and professional, even to myself who was not party to the arrangement.

Grant · 24 October 2023

★★★★★ 5/5

Google

A lovely little two person flat! The rooms were small but cosy and the living area/kitchen was absolutely winner. Jason and Sarah were both very helpful and understanding during our stay so would definitely recommend this property to future tenants!

Charlie · 25 June 2024

★★★★★ 5/5

Google

A1 Property have been great to deal with, professional, approachable, and always quick to help. We have recently engaged them relating to our HMO and their support with our renovations has been invaluable, and the difference compared to our previous agent is night and day. We’re really pleased with the service and would definitely recommend them!

Chris · 1 August 2025

★★★★★ 5/5

Google

I've been in this new property for 2 years and each time I raise a maintenance issue it gets dealt with promptly. Yesterday, I told them my immersion heater had broken and within 2 hours an engineer was at my door to fix it. Very happy with the service I get at A1.

Debra · 8 June 2025

★★★★★ 5/5

Google

I have used A1 for letting my Student HMO in Aberystwyth for the past 3 years and they have always been excellent to deal with. Sarah and Jason always responded quickly to any queries and their knowledge of the local housing/ student market is invaluable. Overall they take a lot of the hassle out of letting so I would highly recommend them.

Paul · 25 January 2025

★★★★★ 5/5

Google

Sarah and Jason were fantastic to work with. Always polite and professional, they made the experience of property management incredibly easy for me. Nothing was ever too much to ask for and they dealt with any problems that arose. I will definitely be working with A1 again in the future.

Sarah · 24 October 2022

★★★★★ 5/5

Google

I have been with A1 Property for a year, and from the very beginning, the experience has been outstanding. The staff has been incredibly helpful, responsive, and professional throughout the entire process, from moving in to ongoing support. The property has been well-maintained and kept to high standards. I highly recommend A1 Property for their efficiency, professionalism, and excellent service.

M · 25 January 2025

★★★★★ 1/5

Google

Do not go with this agency. There are a myriad of issues with them from the residents side, one simple one being communication. Unless you are explicit with your complaint you may get a response or they may not respond to you. However, the worse part is in our contract we were not held to paying the water bill. but i was made lead tenant on the water bill, (without my knowledge or informed consent) and i have just been stuck with a £460 water bill. Do not sign with this agency.

Joshua · 27 January 2024

★★★★★ 1/5

Google

STUDENTS BEWARE! Especially if it says all bills included, they will leave you with the bill , in our case the landlord still has nearly £1000 to pay. Sarah the owner of a1 will probably respond to say that she has tried to help and that it’s our responsibility but this will be false and they are ignoring any liability ! this won’t be the first group of students they do this to and I’m sure it won’t be the last . The property itself was also sub standard and the treatment at the end of the tenancy ref deposit etc was appalling. Incredibly unprofessional company !! BEWARE

Carla · 24 October 2023

★★★★★ 1/5

Google

DO NOT RENT WITH THIS COMPANY - especially if you are a student please beware - the treatment of students in these accommodations and the property itself that was leased to my daughter was appalling. They have left one of the students in nearly £1000 of debt and this will affect her credit rating and they have stated they will help but always respond to emails with no real help. The agency will probably comment on this with a lie - but read through all other comments on here - this agency is one to be steer cleared of students

Graham · 24 October 2023

★★★★★ 1/5

Google

Do not rent with them! At the end of my tenancy we have been left with a debt of over £2000 in utilities which a1 are stating is our responsibility however bills were included (up to allowance) when we have contacted a1 stating that the allowance has not been met they are then stating that this is a problem on the utility companies side and that the landlord has payed his share and will not help any further. They have sent no proof of payment from landlord and are ignoring certain emails when we do get a response it is short and extremely unhelpful. At the beginning of the tenancy there were many other minor issues that they would not help with such as no heating as well as when water started leaking through the ceiling they sent over an estate agent and it then took them days to contact a plumber to help. Overall would not recommend a1. They may respond to this with lies that they have tried to help however this is not true and they keep on putting this issue onto ourselves and ignoring emails

Eloise · 24 October 2023

★★★★★ 5/5

Google

Lovely flat for students studying in aberystwyth. Landlord is always happy to help. Had no problems living here :)

Tom · 25 June 2024

★★★★★ 5/5

Google

Great company to let from nothing has been to much trouble everything I've asked for has been delt with straight away Jason and his team are very professional many thanks

Taff · 24 October 2023

★★★★★ 5/5

Google

Jason and his team are very responsive and prompt to resolve all issues raised. They are professional, friendly and efficient. We would highly recommended A1 Property without a second thought.

Michelle · 24 October 2023

★★★★★ 5/5

Google

I've been with A1 Properties for about 7 years now. I've always done my best to do right by them and they have done the same in turn for me. I've been in a tough spot once or twice, but being upfront and open with them, they have done their best to be understanding, patient and help me in any way they can. Always have responded in a quick manner when I've had issues around the flat.

Atomlad · 24 October 2023

★★★★★ 3/5

Google

A1 have been difficult and unorganised to deal with. We used A1 to find our 2nd year house, our landlady (not A1) is amazing, she is helpful, kind and great. HOWEVER when getting the contracts signed, applying for unihomes for bills and getting our student cards looked at to be exempt from council tax we had a difficult time. A1 sent us the contracts which were incorrect (wrong starting date and missing a tenant from the contact!) Also multiple times I was asked to resend the unihomes forms and student cards as they seemed to have lost them. The shop is often shut. If you are working or in a high contact hours course its nearly impossible to get hold of them. On the other hand since the contracts have been signed we haven't had any problems. And are staying in the house next year and hope for a easier experiance resigning the new contract and sorting the bills.

Katy · 1 February 2025

★★★★★ 5/5

Google

Jason and his team are always friendly and helpful. We would definitely recommend them.

Janet · 26 May 2024

★★★★★ 1/5

Google

Unprofessional customer service and unacceptable acommodations. My first negative experience was by email: when asking anything about the flat, I was met with blunt unhelpful answers which left me no better than before I had asked. When I arrived, they took me to the flat I have rented. The hall was full of spiders and cobwebs, and the living room was disgusting (see pictures). It was clear no inspection of any kind had been done. The lock of my room had been forced open by one of the other tenants and the bed and a chair were broken while cigarettes littered the floor. Jason, I assume the owner, changed the lock that day but I was so scared that night that the next day I went to the agency to ask for a change of flat. I have to say that the kitchen and the bathroom in that first flat were OK and looked relatively new. I was shown another apartment which was in a similar state. The carpets were filthy and there were still crumbs on the table. It was immediately obvious that no cleaning had been done since the previous tenant. Upon further inspection, I discovered: clothes and papers in the wardrobe; dirty socks and half eaten food underneath the bed. The carpet was frayed at the edges (see pictures) and the window was cracked and the latch did not work despite being on the ground floor, meaning that it could be opened from the outside. A further thing, the bed was damaged so when lying on it, my back was at an angle rather than being flat. I went to the agency and they told me to email them pictures of the things that were wrong, which I did. It took them 3 weeks to fix the bed. The day they came to fix it, I reminded them of the other things which were not OK. The answer to the crack was that I wouldn't be charged for it but it wouldn't be fixed either; to the carpets they said it was a normal thing about old carpets and they wouldn't do anything; and about the latch that they would send the carpenter to fix it. This took over 2 months. Luckily, during that time I was able to get it fixed by a friend. Two days after getting it fixed, I noticed someone attempting to open the window. If left until the carpenter arrived, this attempt would have been succesful and I would have been sleeping while a stranger entered my room. Overall, I would not recommend to rent with this agency. Flats are not in good condition and at the price they charge. There is no excuse. I believe they don't put the effort in because they know that they are dealing with students, who are less experienced and less likely to complain. I felt unsafe and uncomfortable for the entirety of my stay and I am very glad to be out of their accomodation. Edit: having read the response from the agency, I have decided to add this edit as I believe it is better to air my grievances publicly than respond in private so everyone can read it. I have to say that you were nice the first day. I went to the agency's office and you drove me from there to the first flat. However, this was after several missed calls and waiting in the cold despite giving an approximate time that I would arrive. Yes, I agreed to the second accommodation. However, this was admittedly due to my inexperience as a tenant (which honestly in hindsight I believe the company takes advantage of). There was a time pressure in place as I was informed that other people were interested in the property and I had only one day to decide, and the fact that I had just arrived from my country and had nowhere else to go. I did complain about the flaws as mentioned in my main review. I went to the office in person to report the problems and was told it would be fixed and to email them pictures. The next day (25th September) I did this and received no response. Three weeks later (14th October), with still no response, I emailed again to chase up these issues and attach more pictures but again received no response. I think my concerns are clearly expressed and correctly placed.

Lena · 24 October 2020