Trusted Agent profile · Central Park
★★★★★
531 reviews across 1 platform
7 Pearson Road, Central Park, TF2 9TX
Nock Deighton's office in Central Park, at 7 Pearson Road, is rated 4.8 out of 5 across 531 reviews on 1 platform, including 531 Google reviews rated 4.8.
Every review we hold for the Central Park office, from every platform, shown as written. First names only.
5/5
GoogleMillie at Nock Deighton has been beyond helpful and polite getting us ready to move in to our new property! We are looking forward to moving in, thank you Millie :)
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5/5
GoogleNock Deighton have always been so helpful for us since we have moved into our property. From the very start and even now, they are always so helpful and if we have any issues with the property they are on it right away. I can't fault their service and even more so when we have our house inspections every 6 months. Sylvia Hames has always made us feel so relaxed when doing the inspection. Having a laugh,general chat and she is very friendly and is always willing to help. Once again I'd like to thank you for all your support from the very start. I would always recommend you whether that's if looking to rent or buy.
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5/5
GoogleI moved in three months ago after a initial inspection there were a couple of jobs that needed doing I contacted Tracy and all the issues were dealt with swiftly and in good time, a month and a half ago we unfortunately had a burglary and damage to the garage again after contacting Tracy about the garage door she acted fast to resolve the matter for me to which I am very thankful
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5/5
GoogleVery happy with nock deighton ATM, I've been renting with this company for years, I had a maintenance problem last week and it was dealt with and fixed within 24 hours, the fastest a complaint has ever been dealt with by nock deighton, thanks to Tracy jones
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5/5
GoogleEmily Pigeon went above and beyond to help us through the purchasing process of our new home, we are very thankful to have worked with her and the Nock Deighton team, great communication, transparent and helpful. Would recommend.
Thank you for taking the time to submit your review. We value your feedback and are always striving to improve our service. If there’s anything more we can do for you, please don’t hesitate to let us know.
5/5
GoogleGreat service from Nick Deighton Telford Estate Agents. Tracey Jones has been particularly helpful and very professional in her dealings with me. Keep up the excellent work. Lola G.
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5/5
GoogleTracey Jones was very efficient and recognised that the fuel leak in the boiler was potentially dangerous and arranged a swift response from the contractor AS Jennings and the problem was resolved within 24 hours. Good team work! Thank you
Thank you for taking the time to submit your review. We value your feedback and are always striving to improve our service. If there’s anything more we can do for you, please don’t hesitate to let us know.
5/5
GoogleI wanted to say a huge thank you to Millie Hicks at Nock Deighton, who has been absolutely amazing throughout our journey getting our first home. Very grateful for all her help, guidance and support. Every question asked was promptly answered with all information provided. We couldn’t have asked for a better Lettings Negotiator to help us on our journey. Be sure to ask for Millie if you’re starting on your home journey.
1/5
GoogleIf I could give 0 stars I would!! I have never encountered such a disgraceful level of service from a letting agent. Nock Deighton handed over a property that was utterly unfit for anyone to live in: Dead flies in the en suite shower tray, visible even during the viewing six weeks before move-in, and still there on moving day. Thick, sticky grease coating the kitchen blinds, clearly never cleaned. Lifting LVT flooring in the en suite, caused by mould, which was ignored. Extractor fans in bathrooms and kitchen not working or cleaned, leading to even more mould and grease building up on walls, surfaces, and blinds. Stained carpets, graffiti on the garage wall, limescale-encrusted taps, the list goes on. Absolutely nothing had been cleaned. On key collection, I was pressured to sign an inventory I trusted (wrongly) to be accurate. I was NOT given the chance to check the property against the inventory before moving in, a basic standard that any competent agent should follow. Unsurprisingly, the inventory was a work of fiction, failing to record the filth and damage everywhere. Because of this, my move-in was delayed (despite being on the doorstep with a fully loaded van!) while cleaners were hastily arranged to do what should have been done before I ever set foot in the place. Every six months, I was subjected to invasive inspections. I understand landlords want reassurance, but when tenants have proven themselves trustworthy, this level of intrusion is excessive and disrespectful. On moving out, I was accused of removing blinds and a curtain pole that were never there to begin with. These items were supposedly listed on the inventory, the same inventory that ignored all the property’s faults. This raises serious questions about the honesty and accuracy of Nock Deighton’s documentation. While I was still trying to resolve these disputes, Nock Deighton jumped straight to the “fairpayment” platform to charge me for the so-called “missing” items. This was done mid-discussion, and disputing the charges would have cost me even more. It’s a blatant attempt to bully tenants into paying more. Every year, the rent went up, despite me being a model tenant who paid on time and respected the property. Nock Deighton is, without question, the worst letting agent I have ever dealt with in years of renting. Their disregard for basic standards, their misleading paperwork, and their aggressive, unfair treatment of tenants is appalling. I have kept evidence and fully intend to share my experience with the local press. If you’re considering renting through Nock Deighton, don’t. Save yourself the stress, the money, and the misery. Other tenants: if you’ve had similar experiences, speak up and hold them accountable.
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your experience did not meet your expectations and that you were left feeling so disappointed with the service provided. We take all feedback seriously and regret that you felt the property was not in a suitable condition at the time of move-in. Our aim is always to ensure that properties are handed over clean, safe, and ready for occupation, and we are sorry if this was not your experience. We do recall that a professional cleaner was instructed to carry out additional cleaning after your concerns were raised, as the initial presentation was not to your satisfaction. We also understand your concerns regarding the inventory process and post-tenancy charges. Our inventories are produced by experienced and qualified clerks and are designed to be as thorough and impartial as possible. That said, we appreciate that disagreements can arise, and we aim to handle any disputes fairly and transparently. Regarding inspections and communication, we are always working to balance the expectations of our landlords with the comfort and privacy of our tenants. We’re sorry if you felt this was excessive in your case. If you would be willing to contact us directly, we would welcome the opportunity to review your tenancy further and address any outstanding concerns. We do not wish for any tenant to leave feeling the way you have described, and we remain open to constructive dialogue.
5/5
GoogleWe had a particularly challenging sale, but Emily Pidgeon supported us every step of the way. Even during the more difficult moments, she kept us fully informed and reassured. Emily also went above and beyond the usual estate agent remit, proactively pushing where needed to help keep the chain moving in the right direction. Thank you, we got there in the end.
Thank you for taking the time to submit your review. We value your feedback and are always striving to improve our service. If there’s anything more we can do for you, please don’t hesitate to let us know.
5/5
GoogleI have just gone through a long and stressful sale of my property. 7 months of stress with solicitors and issues with the home development. Emily was nothing short of amazing throughout the whole process, she kept me up to speed with everything going on their end and also entered the remit of the solicitor when we were not receiving responses or moving forward with them. In all honesty she kept me calm in a very high stress environment ! Thank you Emily, you deserve these 5 stars!
5/5
GoogleWe put our house on the market with Nock Deighton in June this year. From the initial valuation to completion the process was stress free thanks to Emily in the Telford Office. She gave us regular updates and if we had any questions she would deal with them promptly. Nothing was ever too much trouble for her. We would not hesitate to recommend Nock Deighton to anyone looking to sell their property. Thank you Emily for everything. Sharon and Keith
5/5
GoogleMy experience with Nock Deighton has been awesome so far. The process of renting their properties are thorough but straightforward. There are no hidden costs and properties look exactly as shown in their advertisements. Repairs and maintenance are carried out on time thanks to staff like Lianne, Sylvia, Tracey and Millie who have good communication skills and offer swift response to issues.
Thank you for taking the time to submit your review. We value your feedback and are always striving to improve our service. If there’s anything more we can do for you, please don’t hesitate to let us know.
5/5
GoogleNock Deighton Property Manager Penny Watson has gone above and beyond to help with a recent issue with a property she manages for us. She arranged for a Nock Deighton approved Contractor to carry out rectification works and she also took on the Developer/Builder and has pursued him for compensation for the issues on our behalf. Penny kept us in the loop and provided updates on progress. We would definitely recommend Penny as a professional and proactive Property Manager.
5/5
GoogleI wanted to add another quick review on the service from the letting department. Following our annual boiler service, Tracey was proactive in dealing with an issue with our gas hob. The whole process from start to finish was seem less so I’m happy to provide another 5* review. Thank you Tracey. Just a short review of the excellent service we receive from the Ironbridge lettings department. We have been tenants for 7 years and ND have always acted quickly to any property maintenance that is required. I’d like a particular shout out to Sylvia Hames, our friendly face. We see Sylvia every 6 months to check the property and listen to any questions we might have. Sylvia is friendly, polite and respectful of the property. Whenever we have a property inspection we know that Sylvia will listen to any issues/concerns we might have and reports back accordingly. If Sylvia is running late for our appointment she will contact us to advise. Very good customer standards, it’s always good to have a chat and the cheery, see you next time. Thanks to her and all the team that we don’t always get to hear or see.
5/5
GoogleI am delighted with Nock Deighton's management of the letting of my property in Ludlow. I have been helped by two or more members to the lettings' team and cannot fault them for efficiency and courtesy. I receive regular notifications from Natasha Collier and Laura Carlon who has been so efficient, polite and kind managing statements and payment of rent by my tenants . She always responds to my queries immediately. I cannot fault Natasha, Laura nor her colleagues at Nock Deighton. Many thanks!
5/5
GoogleHighly recommend using this estate agent, they are very helpful and made my experience easy and smooth. They're very professional, if I had any questions they got back to me, with a very quick response, would like to thank Tracey Jones, for the support she had given me, with and questions or queries, really pleased
5/5
GoogleWe purchased our property from Olivia at Nock Deighton Telford, the process was seamless from viewing to offer stage. Olivia kept us up to date throughout the purchase, and I’m sure I probably drove her mad with our questions but nothing seemed to phase her and she was always quick to respond either by email or telephone. Our chain was extremely difficult at times, but always kept in the loop with Olivia (she ended up chasing our sale, which she didn’t have to do!) we both wished we’d put our property on the market with Nock Deighton rather than using the local shifnal estate agent! Well done Nock Deighton, we wouldn’t hesitate to recommend their services to anyone!
5/5
GoogleWe have just completed on the sale of our property and we would like to thank everyone at Nock Deighton, Pearson Road, Telford office for the excellent, professional service they gave us throughout the whole process. We would especially like to thank Emily for all her hard work and for keeping us fully up to date in our weekly telephone chats. Also many thanks to James, Marcus, Olivia, Hannah and Helen (I hope we haven't forgotten anyone). This was by far the best service we have ever received from an estate agent when buying or selling a property here in the UK or abroad. If you're looking for an estate agent to sell your property then look no further as we really can't recommend Nock Deighton and the team at Telford highly enough. Thanks again for all your hard work, Best wishes Jamie & Wim.
5/5
GoogleThanks for the quick maintenance response and service. Thanks Victoria!
Thank you for taking the time to submit your review. We value your feedback and are always striving to improve our service. If there’s anything more we can do for you, please don’t hesitate to let us know.
5/5
GoogleExcellent rental experience with the team at Nock Deighton. Millie was very helpful at the start of the rental process and explained everything clearly and sorted things promptly for us. While renting we had no problems at all. Payment was via standing order so no hassle at all. Natasha helped us with renewing our rental agreement and also at the end of our contract and was great to deal with, very helpful and answered all our queries, as we had never rented before. Dawn was lovely and came out to see us at the end of our rental agreement to check we had everything in place for our end date. A fantastic team giving excellent customer service. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleA massive thank you to Emily Pigeon and everyone at Nock Deighton. I sold my property via Nock Deighton and Emily was nothing but professional - an absolute super star - keeping me regularly updated on the progress of my sale and onward purchase as well as liaising with the whole chain to get things over the line as quickly as possible. Moving house can be stressful but, for me, it was made a lot easier knowing Emily was supporting in the background. She really did go above and beyond! Cannot recommend enough.
5/5
GoogleI have just completed on a rental with Nock Deighton, Telford. The process has been seamless from viewing to completion. Would like to give a huge special thanks to Millie Hicks who has been absolutely wonderful. From start to finish Millie helped me every step of the way. Keeping in touch and updated. Thankyou so much Millie, I am truly grateful for all your efforts, help and support. Mirjana Jordan.
5/5
GoogleThank you to all of the team at Nock Deighton for looking after our rental property at the start of our third year as landlords. In particular, I would like to congratulate Tracey Jones, Millie Hicks and Laura Carlon for their teamwork. Tenancies are organised with minimal fuss; maintenance issues / repairs / inspections dealt with promptly; billing sorted in an efficient manner. A great example of a business putting the customer first. Our sincere thanks.
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Nock Deighton's Central Park office has 531 reviews across 1 platform: 531 on Google.
Nock Deighton Telford is rated 4.8 out of 5 across all 531 reviews, and 4.8 out of 5 on Google from 531 reviews.
Nock Deighton Telford, 7 Pearson Road, Central Park, TF2 9TX.
